New Customer Expectations: What Retailers Need to Know

from RETHINK RETAIL · host RETHINK Retail

In this episode of RETHINK Retail, Top Retail Experts unpack how much customer expectations have accelerated and expert tips for retailers trying to compete across stores, apps, loyalty programs, and connected channels. Join Emily Pfeiffer, Principal Analyst of Commerce Tech at Forrester and Roopi Crowley, Managing Director of Strategic Retail at T-Mobile for Business, as they explore: - The future of loyalty programs - Dynamic pricing and personalized offers - Collecting and leveraging customer feedback - Using connectivity and data to drive smarter merchandising Learn how to turn customer expectations into opportunities. 🎧 Listen now and rethink your retail strategy.

Episode metadata supplied by the publisher feed · Published Dec 18, 2025

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New Customer Expectations: What Retailers Need to Know

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This episode was published on December 18, 2025.

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