Next Phase of Retail AI: Agents & Infrastructure

AI is becoming embedded in retail operations, shifting the conversation from experimentation to scalable, sustainable execution. At Shoptalk Europe, Azita Martin (VP & GM of Retail, CPG & QSR AI at NVIDIA) joined Yael Kochman, Chair, AiR (AI in Retail) to explore what leadership looks like in this next phase. The discussion focuses on how leading organizations are approaching ownership, cost, and operational scale as AI moves into production. Inside the episode: - How retailers are adopting hybrid architectures that combine frontier models with smaller, task-specific systems - How AI is being applied across physical store operations, fulfillment, and real-time inventory management - Why cost discipline and infrastructure decisions will define the long-term viability of AI deployment Listen to the full conversation to learn the practical steps for navigating the next phase of retail AI