Preserving Human Ownership: The Key to Measurable AI Success in Retail

As retailers scale AI across their operations, a clear picture is emerging of exactly where automation elevates the business and consumer experience, and where it creates friction. For Eyebuydirect, success came by optimizing technology to enhance human ownership and streamline pain points throughout the buyer's journey. In this episode, Eyebuydirect CEO and President Sunny Jiang sits down with Jeremy Goldman to break down how her team approaches AI as an employee-enablement engine. They discuss everything from deploying the technology across customer service and engineering to developing an AI-powered prescription scanner that solves a massive user friction point, driving higher conversion and deeper customer engagement. Inside the Episode: - Why AI should support people rather than replace accountability, ensuring teams continue to steer the business - Why curiosity, experimentation, and adaptability matter far more than surface-level enthusiasm when driving tech adoption - How Eyebuydirect's prescription scanner successfully solved a clear customer problem while tangibly improving engagement and conversion Listen above to discover practical strategies on how to successfully embed AI into your workflows.