Processes for Providing Better Customer Experiences with Wendy Marvin

Wendy Marvin is the Founder and CEO of Matrix Roofing, a licensed, bonded, and insured company providing roofing and home solutions to homeowners and commercial property managers in Vancouver, Portland, and the surrounding areas. Wendy started the company with her ex-husband 15 years ago and took over the operations in 2017. She is also currently a board member for the Western States Roofing Contractors Association. In this episode: Which business systems and processes can you implement to provide the best experiences to your customers? What can you do to ensure that you retain your clients for the long term? Wendy Marvin has implemented a number of processes in her company to create the best user experiences for her customers. These include her customer intake process, her procedure for communicating with and managing existing customers, and her follow-up process after sales are made. To achieve success with these systems, she ensures that her employees are held accountable when implementing each process. Wendy Marvin, the Founder and CEO of Matrix Roofing, joins Adi Klevit in this episode of the Systems Simplified podcast to talk about how to create processes for providing the best customer experiences. Wendy also discusses the importance of documenting procedures, talks about the value of working with a documentation expert, and explains why she enjoys taking on different leadership roles in the construction industry. Stay tuned.