Q & A | Service Advisor Customer Communication

An episode of the Service Drive Revolution with Chris Collins podcast, hosted by Business Outlaws Network, titled "Q & A | Service Advisor Customer Communication" was published on August 16, 2024 and runs 8 minutes.

August 16, 2024 ·8m · Service Drive Revolution with Chris Collins

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Episode Description

In this Drive By episode, Chris Collins tackles a crucial question about balancing customer expectations with upselling opportunities. Discover how effective Service Advisor communication can lead to better maintenance sales, even when dealing with extended service times. Learn why honesty and a customer first approach are key to successful upselling in the Service Department. Chris shares insights on the importance of believing in maintenance and how to present it as a benefit to customers.

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