Qualifying your customer's over the phone

Welcome back to another episode of Tile Money, Tile Money is brought to you by the NTCA This episode is sponsored by Laticrete In today’s episode, Ben Santos and I discuss what to do with the phone calls once they start rolling in. We discuss why qualifying questions are so important and why you should have them prepared and practised. 1:20 Industry News Sponsored by NTCA "Members of the NTCA have expressed their interest in the association offering benefits programs such as 401K, dental, vision and health insurance. Effective August 2019, NTCA is very pleased to offer a comprehensive, high quality benefits platform to members in good standing. This is a great tool for recruiting new talent to your company. You can select medical, dental, vision, life and disability benefits as well as supplemental benefits and Lifestyle products. There are no eligibility restrictions or minimum participation. Go to www.tile-assn.com for information on the NTCA Sponsored Health, Life, Dental Programs and more." Enjoy this episode! 30:40 Tile Money Tip: Ron and I are discussing the 5 Core concerns of negotiations. Last week we spoke about appreciation and today we are discussing the 2nd Core Concern of Negotiation, Autonomy. Autonomy is the capacity to make an informed, uncoerced decision. We want to inform our potential customers, giving them options and respecting their choice. This episode of Tile Money is brought to you by the National Tile Contractors Association and Sponsored by Laticrete International. https://laticrete.com/ https://www.tile-assn.com/# --- Send in a voice message: https://anchor.fm/luke190/message