Reimagining SaaS customer support with AI with Baptiste Jamin @Crisp IM

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. In episode #17, Anna Nadeina talks with Baptiste, co-founder of Crisp, a business messaging platform for startups & SMBs. ----------Episode's Chapters-------------- 00:00 - Introduction to Crisp and Its Impact 03:53 - The Role of AI in Customer Support 09:53 - Innovative AI Features in Crisp 14:04 - Customer Feedback and Product Development 24:03 - Evaluating Customer Feedback for Product Improvement 29:39 - Understanding Customer Feedback for Product Development 34:24 - The Role of AI in Pricing Strategy 37:29 - Building a Unique Company Culture 40:55 - The Importance of Continuous Learning 47:59 - Reflecting on Wins and Failures 51:41- Innovative Hacks for Customer Engagement Baptiste - https://www.linkedin.com/in/baptistejamin/ Crisp - https://crisp.chat/en/ Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796