Revolutionizing Retail: How Smart Store Operations Drive ...

What this episode covers

A RETHINK Retail episode in collaboration with Cognizant Retailers face increasing pressure from labor shortages, supply chain complexity, and evolving customer expectations. So what’s the key to staying competitive? Smarter operations. In this episode, we team up with Cognizant to explore how operational transformation drives bottom-line success. Experts Scott TumSuden and Karthik Chandrasekar (Cognizant) and retail consultant Ian Scott reveal how the Stores 360 platform—developed with ServiceNow and Thirdera—is helping brands optimize workflows, boost employee performance, and elevate the customer experience. 🎯 You’ll hear: - Why store ops matter more than ever - How AI and automation power better store performance - Real-world impact of Stores 360 in action Advice for building smarter, more resilient retail environments 💬 “The in-store experience is only as good as the operations behind it.” 📲 Subscribe for more insights from the minds reshaping the future of retail. #RetailPodcast #RETHINKRetail #RetailTransformation #StoreOperations #AIinRetail #Automation #Cognizant #SmartStores

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Frequently Asked Questions

How long is this episode of RETHINK RETAIL?

This episode is 32 minutes long.

When was this RETHINK RETAIL episode published?

This episode was published on April 14, 2025.

What is this episode about?

A RETHINK Retail episode in collaboration with Cognizant Retailers face increasing pressure from labor shortages, supply chain complexity, and evolving customer expectations. So what’s the key to staying competitive? Smarter operations. In this...

Can I download this RETHINK RETAIL episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.