SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting

from Service Drive Revolution with Chris Collins · host Service Drive Revolution

Why do good technicians and advisors leave—and what makes them stay? In SDR #328, Chris Collins and Christian sit down with @clintpulver author of I Love It Here and the "Undercover Millennial," who has interviewed over 11,000 employees undercover to find the truth about retention. Here's what they discovered: it's not just about money. In this episode, you'll learn: - Why employees quit managers, not jobs - The status interview every Service Manager should run before an exit interview - How culture, mentorship, and recognition outperform pay raises - The leadership shift that turns churn into long-term loyalty If you're serious about keeping your best techs and advisors, this episode gives you the playbook. #ServiceManager #FixedOps #TechnicianRetention #ServiceDrive #CarDealership #Leadership #EmployeeRetention

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This episode is 23 minutes long.

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This episode was published on October 8, 2025.

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