Self Service or Disservice

There is a new trend towards providing self service portals, kiosks, and other mechanisms to reduce ongoing customer service costs. A customer may not want to wait in line but still needs personal attention. Are the current self service technologies and solutions capable enough to provide a satisfying experience? Guest 1: Esteban Kolsky, Principal Analyst and Research Director, Gartner Research Guest Bio: https://www.ciotalknetwork.com/contributor/esteban-kolsky/ Guest 2: Mark Angel, Chief Technology Officer, Serviceware/Kanisa Guest Bio: https://www.ciotalknetwork.com/contributor/mark-angel/ Guest 3: Tim Eager, Chief Technology Officer, lnquira Guest Bio: https://www.ciotalknetwork.com/contributor/tim-eager/ More on this Episode: https://www.ciotalknetwork.com/self-service-or-disservice/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/