Service Design基礎 #2 - Takram Cast

Q: How long is this episode of Takram Cast?

This episode is 30 minutes long.

Q: When was this Takram Cast episode published?

This episode was published on November 6, 2017.

Q: Can I download this Takram Cast episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.

What this episode covers

Takramの佐々木がサービスデザインの基礎について語るシリーズの第２回。第1回の歴史・概要編に続き、今回はカスタマージャーニーマップについて語ります。「実は日本のサービスデザインの起源は『茶の湯』なのではないか」という大胆な仮説も飛び出します。ロンドンのcitizenMホテルの宿泊体験にも触れます。聞き手はTakramの渡邉。

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