Services Procurement - A Case Study For Change

What this episode covers

A practical look at how clearer processes and better visibility can help reduce resistance and make services procurement easier to manage. The case study highlights the changes made to create greater consistency, control and confidence across the journey.With Nic Everett, Senior Procurement Manager, Telent00:12:49 - Getting started with managing Services Procurement effectively00:27:00 - Business case hurdles and successes00:36:21 - Improving transparency in supplier delivery for business agility00:49:09 - The factors holding others in the market back01:01:47 - What the future holds and what part AI can play

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How long is this episode of Conversations.?

This episode is 1 hour and 15 minutes long.

When was this Conversations. episode published?

This episode was published on January 5, 2026.

What is this episode about?

A practical look at how clearer processes and better visibility can help reduce resistance and make services procurement easier to manage. The case study highlights the changes made to create greater consistency, control and confidence across the...

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