Services Procurement - A Case Study For Change

An episode of the Conversations. podcast, hosted by Zivio, titled "Services Procurement - A Case Study For Change" was published on January 5, 2026 and runs 75 minutes.

January 5, 2026 ·75m · Conversations.

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Summary

A practical look at how clearer processes and better visibility can help reduce resistance and make services procurement easier to manage. The case study highlights the changes made to create greater consistency, control and confidence across the journey.With Nic Everett, Senior Procurement Manager, Telent00:12:49 - Getting started with managing Services Procurement effectively00:27:00 - Business case hurdles and successes00:36:21 - Improving transparency in supplier delivery for business agility00:49:09 - The factors holding others in the market back01:01:47 - What the future holds and what part AI can play

Episode Description

A practical look at how clearer processes and better visibility can help reduce resistance and make services procurement easier to manage. The case study highlights the changes made to create greater consistency, control and confidence across the journey.

With Nic Everett, Senior Procurement Manager, Telent

00:12:49 - Getting started with managing Services Procurement effectively

00:27:00 - Business case hurdles and successes

00:36:21 - Improving transparency in supplier delivery for business agility

00:49:09 - The factors holding others in the market back

01:01:47 - What the future holds and what part AI can play

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