Thread’s AI Voice Revolution (EP 930)

Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.https://www.itbusinesspodcast.com/thread/Discover how Thread is reshaping IT service management with next-gen AI features and hear firsthand business insights that will inspire MSPs to scale smarter and deliver better client outcomes.Matt Linn explains Thread’s new customizable AI voice agent powered by Cartesia.Exclusive scoop: Thread’s service intelligence and memory features for MSPs.How Thread helps eliminate non-billable dispatch roles and boost profitability.Insights into Thread’s PitchIT win, conference success, and major financing round.Best practices for MSP cloud, hybrid, and on-prem services in changing environments.Companies, Products and Books Mentioned: Cartesia AI: https://cartesia.aiIT Nation Connect: https://www.connectwise.com/it-nation/connectAI Service Unleashed (2025): https://www.getthread.com/aisu-2025AWS: https://aws.amazon.comPitchIT: https://www.connectwise.com/it-nation/pitchitSpace Center Houston: https://spacecenter.orgSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.