Visualizing MSP Workflows with Kanban Power (EP 884)

Visual thinkers, this one's for you! On this episode, Wim Kerkhoff walks us through the evolution of project management in the MSP world—starting with sticky notes and ending with an intuitive, web-based Kanban board purpose-built for real IT teams. We talk about integration headaches, boosting technician engagement, and why color-coding and swim lanes can transform how you manage work. You’ll hear success stories, tackle myths about automation and AI, and learn why “making work visible” is more than just a catchy book title—it’s a growth strategy for your business.Why listen:Find out why visual thinking beats dashboardsActionable MSP management hacksInsights into team morale, burnout, and workflowSecrets of Top Left’s tight PSA integrationLearn from real MSP transformation storiesHow to create daily huddles that boost flowMove your MSP beyond metrics and into actionGuest: Wim Kerkhoff is the founder and visionary behind Top Left, a Kanban-driven service and project management tool designed for managed service providers. With deep roots in the MSP world and a passion for visual workflows, Wim helps teams tackle chaos and get things done.Website: https://topleft.teamLinkedIn: https://www.linkedin.com/in/wimkerkhoff/Companies, Products & Books Mentioned:IT Nation Connect: https://www.connectwise.com/theitnation/connectJIRA: https://www.atlassian.com/software/jiraMonday: https://monday.comTrello: https://trello.comMaking Work Visual (book): https://amzn.to/4mavWPJThe Phoenix Project (book): https://amzn.to/4o3lhIeSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadyMUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.