Voices Behind the Call: Kia & Dan's Story | #26

Ever wonder who's on the other end when you call SMECO? In this episode of SMECO Connects, guest host Tom Dennison sits down with Kia Steward and Dan Wallace to spotlight the people powering the co-op's customer experience. Kia shares her 11-year journey from the call center to regional services, and Dan opens up about the challenges and rewards of helping members through everything from storm outages to high summer bills. Together, they reveal what it takes to serve with professionalism, empathy, and community pride. Key themes you'll hear: The human side of customer care during outages Tools and tips to better understand your energy usage Career paths and growth inside SMECO This episode is a reminder that every call, every question, and every smile makes a difference. Tune in and meet the voices behind the service. Connect with SMECO: Instagram: @somdelectric X (Twitter): @somdelectric Hosted by: Sonja Cox & Tom Dennison Guests: Kia Steward & Dan Wallace

Episode metadata supplied by the publisher feed · Published Sep 15, 2025

NOW PLAYING

0:00 25:33

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

Indianapolis Local Pulse: Storm Watch Sunday and Juneteenth Celebrations

Jun 21, 2026 ·3m

Charlotte Local Pulse: Juneteenth Weekend Celebrations and Summer Weather Update

Jun 20, 2026 ·3m

Indianapolis Local Pulse: Juneteenth Celebrations and Summer Heat

Jun 19, 2026 ·3m

Charlotte Local Pulse: Juneteenth Celebrations and Summer Weather Ahead

Jun 19, 2026 ·3m

Indianapolis Local Pulse: Storm Recovery and Community Care

Jun 18, 2026 ·3m

Charlotte Local Pulse: Interim Mayor Search, Juneteenth Celebrations, and Summer Heat

Jun 18, 2026 ·3m

Similar Podcasts

The Boss Lady in Sweatpants Show - Confidently Create Content that Connects and Converts Allison Scholes - Podcasting, Content Clarity, Content Coach, Entrepreneurship, Social Media, Personal Branding, Visual Branding, Business Growth, Content Creation, Content Planning Hey. I’m Allison Scholes. My mission is to help female entrepreneurs create content in an authentic, easy, simple and fun way.I believe the content creation process should be exciting and easy, not time consuming! I am here to help you streamline your content creation plan, define and fine tune your personal brand, elevate your marketing skills, write better copy, implement an easy social media strategy and more. It’s finally time to create less, but BETTER content that makes a BIGGER impact.In this Podcast, you will find creative copy and content tips, hacks for social media and sales, business growth secrets, and expert guests who will help you blow up your business and bank account. Find exciting content creation episodes, branding strategies, social media hacks and more.It’s time to streamline your content plan and show up as your most authentic you!Connect with me: www.bossladyinsweatpants.com Across The Pond Liberty Stacia Whittecar and Kirstin Clark Welcome to "Across the Pond Liberty," the podcast that paints the New York Liberty's journey in vibrant colours, uniting fans from both sides of the Atlantic. Join hosts Stacia from Kansas and Kirstin from Scotland, as they embark on an exhilarating season-long journey with the Liberty, delivering the latest news, updates, and a shared passion for the team. Meet Your Hosts: 🏀 Stacia: Hailing from Kansas, Stacia's love for the New York Liberty transcends geographical boundaries. With her deep understanding of the game and unwavering support for the team, Stacia is your guide to all things Liberty, both on and off the court. 🏀 Kirstin: Crossing the ocean from Scotland, Kirstin adds an international touch to the podcast. Her genuine passion for the Liberty and her unique perspective from across the pond contribute a fresh outlook that connects fans worldwide. Diving into the Liberty's World: "Across the Pond Liberty" is you Sports Nation Eduardo All advertisements are placed only at the beginning of each episode, ensuring you experience the complete sports news journey without interruptions. Every update flows seamlessly, so when you follow NFL excitement, NBA drama, MLB tradition, or NHL battles, you never lose momentum. From college football rivalries to college basketball tournaments, from soccer World Cup magic to Olympics triumphs, Sports Nation brings live sports storytelling without distraction. Whether it’s NFL news or NBA news, our analysis makes sure fans stay connected to what matters most.Welcome to Sports Nation, the podcast where sports news becomes cinematic. Every NFL touchdown vibrates with history, every NBA buzzer-beater echoes ambition, every MLB home run reflects tradition, and every NHL goal embodies intensity. College football delivers rivalries that shape generations, while college basketball offers March Madness thrills. Soccer connects continents, Olympics unite nations, and ESPN-inspired You Go Miss O Miss Oklahoma YOU GO MISS O is an ongoing conversation with Miss Oklahoma 2024, Lauren Frost, as she discusses her life as the reigning Miss O. From traveling over 60,000 miles a year speaking to Oklahoma’s school children, to lobbying at the state capital and competing at the iconic Miss America pageant. Style, service, scholarship, success and sisterhood weave their way into conversations that engage and empower you. The Miss America Opportunity promotes confidence, connects communities and empowers nearly limitless choices.

Frequently Asked Questions

How long is this episode of SMECO Connects?

This episode is 25 minutes long.

When was this SMECO Connects episode published?

This episode was published on September 15, 2025.

What is this episode about?

Can I download this SMECO Connects episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.

URL copied to clipboard!