What MSPs Miss on Every Network (EP 987)

This episode is all about the gap between what we say we're delivering and what's really happening on our clients' networks. I brought in Frank Raimondi of IGI Cybersecurity to make the case for a proactive, left-of-boom approach to cybersecurity — treating network health the way a doctor treats a patient: ongoing monitoring, honest conversations, and a real duty of care. Whether you're dealing with noisy alerts, nervous about what a scan might turn up, or trying to figure out where AI fits into your security stack, Frank and I gave you the straight talk you need to hear. Chapters 00:14 Welcome and Episode Setup 00:26 Why Cyber Hygiene, Patching, and Pen Testing Still Fail 01:10 Introducing Guest Frank Raimondi from IGI Cybersecurity / Nodeware 02:00 Nodeware Updates: PCI DSS and New Third‑Party App Patching 02:31 Defining Cyber Hygiene and “Left of Boom” for MSPs 03:43 Knowing Every Device: Network Visibility and Exploitable Surfaces 05:39 Tools, Network Monitoring, and Real‑World MSP Use Cases 07:40 Patch Management Gaps and Third‑Party Application Vulnerabilities 09:09 Where MSPs Fall Short and the “Ostrich in the Sand” Problem 12:11 Is It the Tools, the Process, or the People? Tough Love for MSPs 15:09 Health Analogy: Vulnerability Management vs. Pen Testing 17:31 Duty of Care, Client Risk, and MSP Responsibility 21:07 Firing Bad Clients, Co‑Managed Environments, and Open RDP 24:08 Getting Clear in MSAs, SOWs, and What You Really Cover 25:38 AI as the Next Battlefield and New Internal Attack Surfaces 26:25 Frank’s Journey into Security and the Channel 28:32 Looking 12–24 Months Ahead for MSP Security and AI 30:38 Closing Thoughts, Events, and How to Connect with Frank Guest: Frank Raimondi IGI Cybersecurity https://www.igicybersecurity.com  Nodeware: https://nodeware.com LinkedIn: https://www.linkedin.com/in/frankraimondi Companies / Vendors / Products Mentioned Domotz: https://www.domotz.com Auvik: https://www.auvik.com MSP Summit (event): https://channelpartnersconference.com/ Gemini (Google Gemini AI): https://gemini.google.com ChatGPT (OpenAI): https://chat.openai.com === SPONSORS:  Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC:  Item Title: Upbeat & Fun Sports Rock Logo  Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire  Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.