Why Clients Can Smell a Bad Insurance Agent | Matt McCay, Safeguard Insurance

Entrepreneurship, business advice, and entrepreneur mindset are at the core of this business podcast with Mattew McCay from Safeguard Insurance. Mattew explains why clients can instantly sense pressure from insurance agents, how trust drives long-term success, and what it takes to keep scaling a business during major insurance industry changes. Matt McCay joins Chuck Claypool to share startup advice, leadership skills, business strategy, and founder stories from building an independent insurance agency during COVID. They discuss losing 5% of revenue overnight, adapting beyond Medicare, improving customer retention, and why honest communication creates stronger referrals and long-term growth. Mattew McCay is the co-owner of Safeguard Insurance, an independent life and health insurance agency specializing in Medicare, life insurance, ACA health plans, long-term care, and retirement-focused coverage solutions. Since launching in 2020, Matt has focused on helping clients through education-first service and relationship-driven business growth. 0:00 -- “Don’t Get Commission Breath” 3:04 -- Starting a Business During COVID 4:21 -- The Real Cost of Scaling a Business 6:33 -- Losing 5% of Revenue Overnight 8:31 -- The Best Sales Advice Matt Ever Got 10:47 -- When Insurance Policies Change Lives Follow Mattew McCay: LinkedIn: http://linkedin.com/in/mattmccayagent Email: [email protected] Follow Chuck Claypool: LinkedIn: https://www.linkedin.com/in/chuckclaypool?trk=people-guest_people_search-card Brokers Hotseat Podcast features conversations with entrepreneurs, insurance professionals, and business leaders sharing success stories, financial freedom lessons, motivation, business strategy, and practical advice for growing sustainable businesses. Powered by NXC Podcast Network #thenxcpodcastnetwork #brokershotseatpodcast #insurance