Your Biggest Client Is Killing You! (959)

If you’ve ever felt trapped by a giant client that underpays, over-demands, and burns your weekends, this one is for you. Marv breaks down how UPS cut Amazon, how he fired a client that was 34% of his revenue, and how you can do the same without tanking your MSP.Why ListenSee how UPS cutting Amazon volume mirrors MSPs cutting low-margin, high-noise clients.Hear the full story of firing a massive, multi-office client that consumed over half of Marv’s time.Get concrete ideas for raising prices, enforcing minimums, and dealing with legacy plans.Walk away with guardrails so no client exceeds a healthy percentage of your MRR again.Get practical tips for resetting SLAs, pricing, and standard stacks without apologizing.Understand how last-mile style work, legacy servers, and freebies quietly destroy profit.=== NewsFortinet FortiGate Owners: New SSO Bypass Being Exploited Even on Patched Deviceshttps://thehackernews.com/2026/01/fortinet-patches-cve-2026-24858-after.htmlNotepad++ Supply Chain Attack Attributed to Chinese APT — Backdoor Delivered for Six Monthshttps://www.helpnetsecurity.com/2026/02/03/notepad-supply-chain-attack-iocs-targets/OpenClaw AI Agent Platform Exposes Thousands of Instances to Unauthenticated Controlhttps://www.pointguardai.com/ai-security-incidents/openclaw-moltbot-agent-control-plane-exposureMicrosoft Defender Adds Threat Protection for AI Agents Built with Foundryhttps://learn.microsoft.com/en-us/azure/defender-for-cloud/release-notesFlorida Man Arrested at Disney-Area Resorthttps://linkly.link/2ZjYg=== Mentioned in the ShowIT Expo: https://www.itexpo.comMSP Expo: https://www.mspexpo.comTech Super Show: https://www.tmcnet.com/techsupershow/MSP Association of America: https://mspaa.orgRight of Boom (Right of Boom conference): https://rightofboom.comMicrosoft Defender for Cloud / AI services: https://azure.microsoft.com/services/defender-for-cloudSherweb: https://www.sherweb.comZero Trust World: https://zerotrustworld.comChannelPro Defend: https://www.channelprodefend.com=== SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerTechnology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTechnology Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.