DEO's Growth Secrets for Dental Organizations
by Emmet Scott - CEO, Growth Leader
DEO's Growth Secrets for Dental Organizations is a dental business podcast for practice owners, operators, and dental group leaders looking to improve profitability, leadership, operations, and growth across single-location and multi-location dental practices.Whether you're running your first practice, expanding into multiple locations, or leading a growing dental organization, this show is built for you.Hosted by Emmet Scott, co-founder and CEO of the Dentist Entrepreneur Organization (DEO), along with DEO's coaches, the show features the operators who have built high-performing dental organizations and the industry experts working across thousands of practices.Every episode unpacks what's actually driving growth right now: the systems, leadership, financial discipline, and operational strategies that help dental groups scale. From practice management and patient growth to acquisitions, culture, technology, and team development, you'll hear real-world lessons from leaders who are b
Episodes
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286: Your Dental Team Isn't Making This a Career. Here's How to Keep Them
What would you do if your best hygienist told you she's leaving for $5 more an hour down the street? Leslie Espinola and Brooke Young return for episode two of DEO's HR series to tackle a shift every owner has felt since COVID: team members want a job that fits around their life, and they'll…
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285: Turn 40% of Emergency Patients Into Recurring Dental Practice Revenue
When a patient calls with a throbbing toothache, does your team say "come on in," or offer an opening ten days out? Jordin McEntire sits down with Clint Cowley, President of Urgent Smile, to talk about what happens when an emergency patient calls your practice. Clint explains why owners blame…
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284: Your Dental Practice Can't Grow Until You Build Leaders
Are you still the one approving every PTO request, answering every staff question, and making every tough call? Emmett Scott sits down with Dr. Keith Harrison, owner and CEO of Harrison Dental Group, who bought two more practices during COVID before he had the leaders to support them. Soon he was...
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283: Your Dental Practice Can Post 100 Claims in 10 Seconds
Why is your best team member still typing insurance payments into your PMS by hand? Jordin McEntire sits down with Max Shore, head of practice partnerships at Lassie, who grew up working in his mom's orthodontic office, watching the business side of dentistry wear her down. Today, Max helps...
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282: The Employee Complaint That Cost a Dental Practice $500,000
What if you followed your employee handbook perfectly and still got hit with a legal claim? Leslie Espinola and Brooke Young kick off DEO's new HR series with a real client story every practice owner needs to hear. After a workplace complaint was investigated and resolved, a key team member's...
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281: 30 Years of Dental Practice Leadership Lessons for Lasting Growth
What would you do differently if you had to start over with your dental practice? Emmett Scott sits down with Dr. Steve Broughton, CEO of Light Dental Studios, who started with a small dental practice in a converted mobile home and spent 30 years growing to 32 locations. In the early days, he…
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280: How Dental Practices Save 45 Hours a Month on Clinical Notes
How much are you paying your team in overtime just to finish clinical notes at the end of the day? Kendall Hussein sits down with Daniel Bessonov, CEO and founder of Avora, an AI documentation and case acceptance platform used by more than a thousand clinicians. Daniel explains what ambient...
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279: 3 Signals Driving Your Dental Practice's Google Rankings
What if your Google Business Profile already brings in more new patients than your website and ads combined? Jordin McEntire sits down with Bill Donato, co-founder of dentalmarketing.com, to unpack why just three specific signals control 70% of a dental practice's Google ranking. Bill breaks down...
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278: The Biologic Dentist Who Looks for the Root Cause of Every Cavity
What if your body is willing to sacrifice your teeth just to protect everything else? Brooke Young sits down with Dr. Rachaele Carver, a biologic dentist in the Berkshires of Massachusetts, to unpack how she diagnoses oral disease by looking well beyond the tooth. Dr. Carver breaks down why...
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277: Why Growing Your Dental Practice Past $3 Million Shrinks Your Buyer Pool
What if the practice you've spent years growing isn't actually worth what you think it is to a buyer? Jordin McEntire sits down with Brannon Moncrief, CEO of McLerran & Associates, to unpack what's really happening in today's private equity and DSO market. Brannon breaks down why crossing $3...
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276: Booking 50% More Hygiene Visits With a Remote Team
What if the secret to filling your hygiene schedule isn't chasing new patients, it's calling your existing ones? In this episode, Kendall sits down with Greg Brooks, Managing Director at Global Strategic, to talk through how remote staffing is helping practices fix one of their biggest blind…
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275: You Don't Have a Time Problem, You Have a Practice Support Problem
What if the reason you're still buried in emails has nothing to do with how many hours are in your day? Jordin McEntire sits down with Jackie Brown, Global Head of HR at SupportDDS, who spent years working alongside doctors at a DSO with 75 practices and 200 clinicians. She kept seeing the same...
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274: Stop Wasting Your Front Desk's Time on the Wrong RCM Problems
Your front desk didn't sign up to be an insurance department. So why are they buried in one? Kendall sits down with Louis Chan and Vere Whittome, co-founders of Kaylie AI, to break down the walls between insurance verification, treatment coordination, and claims management. Louis explains how...
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273: The New Legal Rules Every Dental Practice Owner Must Know
What happens when the laws governing your practice change every few months, and you find out the hard way? Emmett Scott sits down with Eric Scalzo and John Saran, partners at Holland & Knight, to break down the wave of new state regulations reshaping dental practice growth in 2026. They walk...
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272: Why This Dental CEO Believes People Matter More Than Locations
What if growing from one office to ten was never really about the locations at all? Dr. Ronald Taylor sits down with Kendall Hussein to share how he built Trident Endo Dental into a multi-state endodontic group, and why none of it would have worked without putting people first. Ron opens up about…
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271: Why Your Dental Practice Collections Drop as You Grow
What if your biggest profitability opportunity isn't a new patient or a new location, but the revenue you've already earned and never fully collected? Kendall Hussein sits down with Shreyas Parab, who grew up running every job in his mom's small dental practice in Philadelphia before founding...
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270: Is Your Patient Financing Helping or Hurting Your Dental Practice?
What if patients aren't saying no to treatment, but saying no to how you're asked to pay? Jordin McEntire sits down with Luke Johnson, Chief Revenue Officer at HFD, to break down what's really happening when patients leave without scheduling. Luke's family bought HFD in 2017, not as bankers, but…
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269: Why Two Doctors Make More Money Than Two Dental Practices
What if the single biggest money mistake you're making has nothing to do with marketing, overhead, or your fee schedule? Emmett Scott sits down with Dr. Brett Wells, CEO of Loren Dental Partners, who built nine locations — eight of them de novo startups — and spent six years grinding solo while...
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268: How One Dental Group Went From 40% to 78% Case Acceptance
What if every conversation in your operatory is already telling you where your production is leaking...and you just can't hear it? In this episode, Jordin McEntire sits down with Danny Bessonov, CEO and co-founder of Avora, to break down why most dental groups are flying blind on case…
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267: How Getting Out of the Chair Tripled Their Dental Group
What if the thing that finally pulled you out of the chair wasn't a plan, but a crisis? Emmett Scott sits down with Dr. Alex and Bobby, co-founders of Halex Pediatric Dentistry and Orthodontics, a 15-location pediatric dental and orthodontics group they've built together over nearly two decades…
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266: Build Your Dental Practice to Be Sold Tomorrow but Owned Forever
What if you had to sell your dental practice tomorrow? Would it be worth what you think it is? In this episode, Brannon Moncrief, Principal and CEO of McLerran & Associates, pulls back the curtain on what dental practice buyers are actually looking for right now and why so many owners are...
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265: How Dental Practice Owners Lose 3% of Revenue Without Even Knowing It
What if the data you need to grow your dental practice is already sitting right in front of you...you just can't see it yet? In this episode of DEO's Growth Secrets, Emmett Scott sits down with Emily Ryba, Co-Founder and CEO of OSDental, who started her career as a CPA specializing in dental and...
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264: The Systems Every Dental Practice Owner Needs Before Opening a Second Location
What if the cracks in your dental practice were always there...and growth just made them impossible to ignore? In this episode of DEO's Growth Secrets, Kendall sits down with Karen Gray, Chief Customer Officer at Oryx Dental Software. With nearly 20 years of executive experience across vertical...
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263: How One Dental Practice Owner Almost Lost Everything and Then Built a $1.2M Practice
What happens when you do everything right...build the practice, hire the team, open a second location...and then it all starts falling apart? In this episode, Emmett Scott sits down with Dr. Nada Elsadig, a multi-location practice owner who went from a $200K acquisition to $1.2M in her first…
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262: The Hidden Risks of Scaling a Dental Practice
What happens when your practice is growing…and then a lawsuit or claim hits that you thought you were covered for? In this episode, Herb Ford and Kyle Wallace from Risk Strategies break down what most dental practice owners don't think about while they're focused on growth. You're adding a…
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261: The Three Location Trap That Kills Dental Practice Growth
Why does your dental practice get harder to run the moment you hit three locations? In this episode, Chris Hadziev from Planet DDS shares data from over 8,000+ practices on why some offices grow nearly three times faster than others. New patient flow is one of the key drivers. But the deeper…
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260: What Dental Practice Owners Must Know Before Spending Another Dollar on Marketing
If your marketing agency is leading with traffic, clicks, and impressions... they're measuring the wrong things. And while you're nodding along to their monthly report, your business stays flat. Most dental practices don't have a marketing problem. They have an accountability problem. In this...
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259: How a Dental Practice Owner Grew From 0 to 7 Offices and Gained Her Freedom
What if you could build a thriving dental organization and still be present for the moments that matter most? In this episode, Dr. Whitney Weiner shares her journey from starting with zero patients to buying seven offices and consolidating them into three. She talks about the early grind, cash...
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258: Cut Marketing Waste and Get More Patients in Your Dental Practice
Are you spending thousands on marketing, but still don't really know what's working? In this episode, Kendall sits down with Ali Soufi, CEO of DocSites, to talk through what's really happening behind the scenes of dental marketing. They cover why many practices overspend on Google Ads, how…
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257: From Failing Dental Practices to Profitable Multi-Location Growth
What do you do when you buy failing practices and suddenly you're the one holding every location together? Seth Huish and Clark Brinton from Arvory Dental Group bought four practices in 2017. What started as an ambitious growth plan quickly turned into lost associates, burned savings, and the...
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256: What It Really Takes to Scale a Dental Practice
What if the real reason scaling feels harder is because your systems were never built to scale in the first place? Kendall sits down with Ted Wegman, co-founder of Access DSO Solutions, to break down what really goes wrong when dental groups grow too fast. Ted explains how practices hit facility...
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255: How Dental Practices Unlock 30% More Revenue Through Revenue Cycle Management
What if the money problem in your practice isn't production, but what's happening after the patient leaves the chair? Many dental practices are busy and producing well, yet cash flow still feels tighter than it should. In this episode, Nina Lewis, VP of Revenue Cycle Management at SupportDDS,...
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254: When Being a Great Dentist Stops Growing Your Dental Practice
What if the reason your practice isn't growing has nothing to do with your dentistry? In this episode, Dr. Kalpesh Patel shares the uncomfortable truth most dentist-owners learn the hard way: great clinical skill doesn't equal a scalable business. He walks through going from a single practice to...
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253: The Hidden Revenue Gaps Quietly Draining Millions from Dental Practices
What if the revenue you think you're collecting is actually slipping through cracks you don't even know exist? In this episode, Racheal Grant, VP of Dental Sales at Medusind, explains how gaps in insurance verification, claim submission, and AR end up quietly draining practices. One missed step...
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252: The Financial Playbook Dental Practice Owners Need to Stop Flying Blind
What if the real reason you feel behind on taxes and cash flow is because you're still 'flying blind' financially? In this episode, Duckett Ladd's, Jared Duckett and Caleb Gussner, reveal why every dental practice owner needs a true financial playbook to make smarter decisions and avoid costly...
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251: Hard Truths Every Dentist Owner Must Learn
Ever look around your practice and think, "How am I supposed to lead this team when I'm still figuring things out myself?" In this episode, host Jordin McEntire sits down with Dr. Tyler Tolbert, owner of Smile Now Dentures and Implants, to unpack the real journey behind growing a dental...
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250: What Happens When Your Front Desk Quits and No One Can Fill the Role in Your Dental Practice
If your best front desk team member quit tomorrow, how fast would your new patient numbers start to drop? In this episode, host Emmet Scott sits down with Miles Beckett, CEO and Co Founder of Flossy, to unpack the real story of a high volume practice that lost over half its new patient flow when...
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249: The Truth About AI Every Dental Practice Owner Must Hear
Does AI actually make your practice easier to run...or just give you one more thing to figure out? That's the question every dental practice owner is wrestling with right now. In this episode, host Kendall Hussain talks with Mike Huffaker, Chief Revenue Officer at Planet DDS, about separating…
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248: How Burnout Led One Dentist to Build a Successful and Profitable Dental Practice
What happens when your success starts to cost you your freedom In this episode, Emmet Scott talks with Dr. Geith Kallas, Founder and Owner of Smile Makers Dental Center, about the hidden cost of growth and how he turned burnout into breakthrough. Dr. Kallas shares how he went from running himself...
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247: How One Dentist Built a Software to Fix Her Practice
What if you could grow your dental practice without ever compromising patient experience? In this episode, host Jordin McEntire talks with Dr. Rania Saleh, DDS, MSD, Founder and CEO of Oryx Dental Software. Dr. Rania shares how her journey as a practicing dentist revealed the gaps in patient…
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246: The Real Reason Your Front Desk Feels Overwhelmed in Your Dental Practice
What if every unanswered phone call was money slipping through your fingers? In this episode, host Kendall Hussein talks with Shea Davis, Director of Marketing and Sales/Accounts Receivable, and Kristy King, General Manager of Concierge Contact Center. Together, they reveal how missed calls…
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245: How Dental Practices Answered 100% More After-Hours Calls With AI
What if AI didn't replace your team but made them better? In this episode, host Kendall Hussein talks with Laura Nelson, VP of AI, Training, and Development at Mango Voice, about how dental teams can stop being busy and start being effective. Laura shares how Mango Notes automatically writes call...
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244: Why Outdated Financial Advice Is Failing Dental Practice Owners
Would you ever build your dental practice on 75-year-old technology? In this episode, host Jordin McEntire talks with Richard Del Monte, Partner Advisor at Allworth Financial, about why most financial strategies haven't kept up with today's economy. Richard shares how outdated investing models...
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243: Leadership Lessons Every Dental Practice Owner Must Learn
What if the hardest part of scaling your dental practice wasn't growth itself, but leading the people who make it possible? In this episode, Emmet Scott sits down with Dr. Laxmi Reddy and Dr. Vaibhav Rai, owners of Smile Loft Dental. From starting with one practice to now running ten, with 15...
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242: Increase Treatment Acceptance by 30% With This AI Tool in Your Dental Practice
What if one tweak in treatment consultations increased case acceptance 30%? In this episode, Kendall sits down with Patrick Johnson, Head of Customer Experience at Rilla, to unpack the hidden moments that decide whether patients say yes to treatment. Patrick shares how one dental group saw...
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241: Why 52 Countries Say Hope Is Your #1 Dental Leadership Tool
💥 What's the one thing your team needs from you more than anything right now? Spoiler: it's not higher pay, better tech, or even more training. In this episode, futurist and researcher Seth Mattison joins us to unpack the universal leadership principles that matter most in times of...
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240: The Exit Mistakes Costing Dentists Millions in Value
Are you making choices today that could quietly cost you millions when it's time to sell? In this episode, Emmet Scott sits down with Brannon Moncrief, CEO of McLerran & Associates, to unpack the biggest exit mistakes owners make. Brannon shares why doctor turnover can sink a deal, how quick tech...
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239: How One Dentist Brought Care to 7,000 Patients with Mobile Dentistry
What happens when the traditional dental model can't reach the patients who need care most? That's the problem Dr. Kwane Watson set out to solve. In this episode, he shares how his pivot to mobile dentistry brought care to over 7,000 patients last year across Kentucky and Georgia. You'll hear how...
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238: How Dental Membership Plans Double Visits and Cut No Shows by 50%
What if you could cut no-shows in half and turn uninsured patients into your most loyal ones? In this episode, Dave, CEO of Clerri (Formerly Kleer + Membersy), shares how membership plans are changing the way practices grow. Patients come back more often, accept more treatment, and spend more…
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237: How One Dentist Saved $1.8M with Smarter Tax Planning
Are you earning seven figures but still feel financially uncertain about retirement? You've built a successful practice and accumulated wealth, but you're not sure when you can actually step back. In this episode, Laurie Ingwersen from Allworth Financial breaks down the "Seven-Figure Dilemma"…
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About this show
DEO's Growth Secrets for Dental Organizations is a dental business podcast for practice owners, operators, and dental group leaders looking to improve profitability, leadership, operations, and growth across single-location and multi-location dental practices.Whether you're running your first practice, expanding into multiple locations, or leading a growing dental organization, this show is built for you.Hosted by Emmet Scott, co-founder and CEO of the Dentist Entrepreneur Organization (DEO), along with DEO's coaches, the show features the operators who have built high-performing dental organizations and the industry experts working across thousands of practices.Every episode unpacks what's actually driving growth right now: the systems, leadership, financial discipline, and operational strategies that help dental groups scale. From practice management and patient growth to acquisitions, culture, technology, and team development, you'll hear real-world lessons from leaders who are b
Hosted by
Emmet Scott - CEO, Growth Leader