Hart & Hustle Podcast

Raymie Fernandez from Dream Charter School shares how a Harlem kid who survived poverty, homelessness, loss, and gang life became the COO helping serve more than 2,600 young people across East Harlem and the South Bronx. This is the story of turning pain into purpose - and what mission-driven leaders can learn about building trust, staying authentic, and creating real community impact. Raymie does not just talk about leadership, he lives it. From a volunteer-run baseball program built on an abandoned garbage dump to a year-round network of schools, after-school support, summer programming, family engagement, and alumni pathways, Dream is proof that lasting change is built with the community, not for it.⏱️ TIMESTAMPS:0:00 - Harlem roots, coffee talk, and the Dream Charter School connection1:06 - Raymie Fernandez's role as COO and Dream's community footprint2:03 - From abandoned lot to East Harlem baseball diamonds3:54 - Growing up Dominican and Puerto Rican, surviving trauma, and finding purpose7:03 - Why Raymie stopped hiding his story and started leading authentically10:29 - The village of mentors that changed everything14:25 - Fatherhood, leadership, and the power of small moments18:17 - Dream's whole-child model, school-to-career support, and family engagement23:28 - How to support Dream Charter School and get involved24:24 - Alumni leadership, board members, and the long-term mission27:48 - "If you hit a ceiling, break it and build a new one"📊 KEY TAKEAWAYS:Dream Charter School began in 1991 as a summer baseball program created by volunteers on an abandoned garbage dump in East HarlemThe organization now serves more than 2,600 students across early childhood through 12th grade, plus support through age 24Raymie's leadership is grounded in lived experience, including poverty, food insecurity, homelessness, violence, and lossOne mentor, Mr. Quesada, changed his life by holding him to a higher standard instead of giving up on himDream's whole-child model includes rigorous academics, social-emotional learning, healthy food, sports, mental health support, family councils, and after-school and summer programming👤 ABOUT RAYMIE FERNANDEZ:Raymie Fernandez is the Chief Operating Officer at Dream Charter School, a charter management organization rooted in East Harlem and the South Bronx. He helps lead an organization that serves thousands of young people and families through education, enrichment, and community-based support.🔗 Organization Website: wearedream.org🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #EducationLeadership #CommunityImpact

Raghu Krishnaiah from the University of Phoenix shares how he is using AI, analytics, and human connection to help working adults finish degrees on their own terms.This is the story of how a nearly 100% online university is meeting students where they are - and what mission-driven leaders can learn from it.In this conversation, you'll learn:✅ Why the future of higher education depends on adapting as fast as the workforce✅ How University of Phoenix uses AI to spot when a student is struggling and reach out in real time✅ Why text messages, alumni networks, and faculty support matter just as much as technology✅ How to build an affordable, career-focused experience without wasting money on extras that do not drive outcomes✅ Why Raghu believes technology should drive human potential, not replace itThis episode is for mission-driven leaders, operators, and people-first teams who want to use technology to improve support without losing the human touch.Raghu breaks down why the old model of one-size-fits-all communication is failing, how the average student age of 38 changes everything, and why education leaders need to stop fearing AI and start testing it. He also shares what University of Phoenix has learned by serving working adults, parents, and career changers who need flexibility, affordability, and real-world relevance.We break down how University of Phoenix has spent 50 years building for students who cannot be served well by traditional systems, why employers and community needs matter as much as curriculum, and how career tools plus advisor support help students connect learning to the workplace. Raghu also explains why the best institutions do not just deliver content - they make sure no one falls through the cracks.If you lead a team serving busy people with real lives, this episode is a reminder that the best systems are not the most flashy ones - they are the ones that actually help people succeed. The lessons here go far beyond education and apply to any organization trying to scale impact without losing trust.Perfect for anyone thinking about AI, retention, communication, student support, or how to build a mission that actually works in the real world.ABOUT RAGHU KRISHNAIAH:Raghu Krishnaiah is the Chief Operating Officer at the University of Phoenix, where he focuses on helping students and employers achieve their goals. He brings experience across technology, financial services, banking, and education, and he champions a model where AI supplements human support rather than replacing it.ABOUT HART & HUSTLE:Hart & Hustle brings you conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, hosts Efrain and the team sit down with operators and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on leadership, operations, and scaling mission impact.

This is the story of rebuilding connection from the ground up - and what mission-driven leaders can learn about authentic communication, event strategy, and leading with confidence.Danielle also opens up about the surprising things that shape her leadership, from being a diehard horror reader to balancing graduate school, family, and a role that sits at the heart of alumni relations and advancement. Efrain and Danielle get real about what it takes to earn trust when relationships have gone cold, why transparency matters more than pressure, and how to create meaningful engagement when you do not have big budgets or a massive team.In this conversation, you'll learn:✅ Why fundraising starts with trust, not asks✅ How to use storytelling so people see themselves in your mission✅ What to do when you are building alumni engagement from scratch✅ How to design events around attendee value, not internal assumptions✅ Why authentic leadership and calm confidence matter in rooms full of egoThis episode is for mission-driven leaders, operators, and communicators who need to rebuild relationships, stretch limited resources, and connect with the people they serve in a more human way.Danielle shares how UHD identifies influential alumni, works across departments to amplify community stories, and adapts to modern communication habits without losing the personal touch. She also explains why some events failed, what those failures taught her, and how one name-tag nightmare forced a smarter approach to future gatherings.At the center of it all is a powerful reminder: people do not give, volunteer, or re-engage unless they trust you, and trust is built through honesty, consistency, and a clear sense of impact.Perfect for leaders who are trying to grow something meaningful without a big team, and anyone who wants a sharper, more authentic approach to communication, leadership, and community-building.About The Guest:Danielle Soria-Orozco is the Director of Alumni Relations for the University of Houston Downtown, where she helps strengthen alumni engagement and advancement. Before returning to UHD, she spent years in nonprofit fundraising with organizations including the American Cancer Society, the American Diabetes Association, and the Houston Area Women Center.About Hart & Hustle:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in education, nonprofit work, and community impact.Connect with us:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #AlumniEngagement #MissionDrivenLeadership

Mike Premo from Community Development for All People shares how he turned a political setback into a leadership role that serves more than 35,000 families. This is the story of accountability, community, and finding your place in mission-driven work - and what nonprofit leaders, ministry-minded teams, and people champions can learn from it. The advice that changes everything here is simple: you cannot do meaningful work alone. Mike breaks down how deep relationships, humble leadership, and honest self-reflection became the foundation for leading a faith-based nonprofit with real impact.⏱️ TIMESTAMPS:0:00 - Weekend reset, self-care, and why rest matters for leaders4:54 - What Community Development for All People does6:07 - Mike's political career, setback, and career reset7:30 - The moment he heard, "God loves you just the way you are"8:55 - How volunteering turned into full-time leadership9:30 - Why this became the place he had been looking for his whole life11:29 - The lesson of community, accountability, and healing15:41 - Why real relationships drive results17:10 - Breaking silos and collaborating with local providers18:54 - Growing existing programs while preparing for a year-round shelter23:53 - How word of mouth, social media, and community hiring spread the mission25:45 - Serving over 35,000 families and building parent support through Thrive to Five27:22 - How to get involved through forallpeople.org28:41 - Mike's leadership philosophy: humility, curiosity, and accessibility👤 ABOUT MIKE PREMO:Mike Premo is the executive director of Community Development for All People, a faith-based nonprofit serving the South Side of Columbus through food access, housing, family support, and community-centered programming. After years in politics and a major personal reset, Mike found his calling in nonprofit leadership and now helps guide an organization serving tens of thousands of families each year.🔗 Organization Website: https://forallpeople.org🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #CommunityImpact #MissionDrivenLeadership

Stephen Murray from Forerunner Mentoring shares how fatherhood, faith, and mentoring boys without father figures can change the future of a whole community. This is the story of turning fatherlessness into hope - and what mission-driven leaders can learn from it. For Efrain and Stephen, the conversation gets real fast: from the daily rhythm of taking off your shoes at the door and showing up for your kids, to the deeper work of helping boys learn what manhood looks like when no one has modeled it for them. Stephen opens up about how Forerunner Mentoring was born out of fatherlessness, how a vision board became a living roadmap, and why words, blessing, and consistent presence matter more than most leaders realize.In this conversation, you'll learn:✅ Why mentoring is less about fixing people and more about showing up, building them up, and speaking life into what is already there✅ How Forerunner Mentoring uses a manhood declaration, one-on-one mentoring, and family support to help boys grow into responsibility, humility, integrity, leadership, and respect✅ How Stephen and his wife turned years of infertility into a faith-filled vision that led to their children being born after he wrote, "We will have children"This episode is for mission-driven leaders, people champions, and overwhelmed operators who need a practical reminder that lasting impact starts with consistent presence, clear vision, and the courage to speak what you believe before you see it.Stephen also shares why fatherlessness is not just a neighborhood issue but a worldwide one, touching families through death, divorce, desertion, incarceration, warfare, and isolation. He explains how Forerunner Mentoring serves boys in Dallas, supports single mothers with retreats and care, and creates a full-circle pipeline where older students come back to mentor the next generation.You'll also hear about the moments that stay with Stephen: boys reciting declarations like "I am a man of God," college students carrying the lessons forward, and the heartbreaking but hopeful reality of helping young men who have everything stacked against them still find identity, purpose, and family.Perfect for nonprofit leaders, mentors, faith-driven founders, and anyone who believes the future gets built one relationship, one word, and one act of care at a time.👤 ABOUT STEPHEN MURRAY:Stephen Murray is the leader of Forerunner Mentoring, an organization serving fatherless boys and supporting families through mentoring, faith, and community care. He is known for building programs that help young men grow in character, purpose, and leadership while honoring the mothers carrying so much of the load.Forerunner Mentoring: https://forerunnermentoring.com/🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #Mentoring #Fatherlessness

Sarah Merrefield from the Thomas E. Smith Foundation shares how she is helping change what access, mobility, and dignity look like for people living with spinal cord injury and paralysis. This is the story of turning a deeply underfunded, often invisible issue into real-world impact - and what mission-driven leaders can learn from it. If you support people, build programs, raise funds, or lead a nonprofit, this conversation will change how you think about access, data, and systems change.In this conversation, you'll learn:✅ Why a wheelchair can cost $30,000 or more, and why timely repairs can matter as much as the device itself✅ How the foundation uses grantmaking, family navigation, and "redefining possible" to remove barriers beyond healthcare✅ Why one dollar invested can save ten dollars in avoidable healthcare costs - and how to build the data to prove itThis episode is for mission-driven leaders who need to show impact, make the case for support, and build smarter systems around the people they serve.Sarah breaks down the realities most people never see: the hidden costs of spinal cord injury, the challenge of accessing equipment and care, and why only about 2 percent of philanthropic dollars in the U.S. go to disability-related causes. She also shares how a small team of four is supporting about 100 grant recipients and roughly 1,000 families navigating a broken system.You'll hear how the foundation is funding mobility equipment like wheelchairs and track chairs, supporting research, and pushing for practical changes like better concert access so people in chairs can belong at the front of the room, not the back. The conversation also gets into the power of collaboration between organizations, the importance of collecting the right data from the start, and why too much fundraising language misses the human story underneath.Sarah also reflects on the people and purpose that drive her work, from her progressive upbringing in Portland, Maine to the relentless optimism of Thomas Smith, who has walked the Boston Marathon eight times after being paralyzed three separate times. His story shapes the foundation's belief that everyone should have the same opportunity, even if the outcomes look different.If you care about disability advocacy, nonprofit strategy, healthcare equity, or leading with both heart and evidence, this episode is essential listening.👤 ABOUT SARAH MERREFIELD:Sarah Merrefield is the Executive Director of the Thomas E. Smith Foundation, where she leads efforts to better the lives of people living with paralysis. She brings experience in policy, community health, and social determinants of health, with a focus on turning awareness into measurable change.🔗 Organization Website: https://www.thomase-smithfoundation.org🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Subscribe for practical strategies on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #DisabilityAdvocacy #MissionDrivenLeadership

This is the story of what happens when student support moves from policy to presence - and what mission-driven leaders can learn from it.Holly is the kind of campus leader who turns engagement into trust. As Assistant Vice President and Dean of Students at Brenau University, she is everywhere students are - at concerts, gallery openings, orientation, and even on campus walks after work. In this conversation, she breaks down why that visibility matters, how a historic women’s college serves a wider and more diverse student body today, and why the best student support starts with asking better questions.In this conversation, you'll learn:✅ Why “showing up” is a leadership strategy, not just a personality trait✅ How Brenau meets students where they are through social media, online programs, and in-person connection✅ What student retention really depends on: belonging, communication, and early orientation experiences✅ How to think more clearly about higher ed value, debt, and the different paths students actually need✅ Why AI is becoming a useful tool for campus teams without replacing the human side of the work⏱️ TIMESTAMPS:0:00 - Holly Taylor joins Hart and Hustle from Brenau University in Gainesville, Georgia2:46 - Why Holly says her job works best when she is truly boots on the ground3:29 - How a shy college student accidentally found her way into higher education5:50 - The student transformations that remind Holly why the work matters7:50 - A grounded take on college value, debt, and choosing the right path9:34 - Meeting today’s students through social media, direct communication, and feedback11:14 - Why parents and family supporters matter more than ever12:20 - How AI fits into higher ed and where the learning edge still is15:09 - The historic women’s college myth and what Brenau actually offers16:42 - Online learning, residential requirements, and serving veteran students20:14 - Engagement, retention, and what makes orientation more effective22:08 - How Brenau keeps alumni connected before graduation even happens24:03 - Living on campus and staying approachable as a leader26:40 - Music, hiking, and how Holly protects her own energy👤 ABOUT HOLLY TAYLOR:Holly Taylor is the Assistant Vice President and Dean of Students at Brenau University in Gainesville, Georgia. She has worked in higher education for 20 years across four universities, with a career shaped by student leadership, student conduct, orientation, and campus engagement. Her leadership stands out because she combines institutional knowledge with a deeply personal, student-first approach.🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #HigherEdLeadership #StudentEngagement

DJ Hines shares how he built a life of legacy, leadership, and resilient entrepreneurship without losing sight of what matters most.DJ opens up about the moment he left a path toward medicine to help people in a different way, how he learned to lead inside a family-driven ministry and school ecosystem, and why the best leaders are the ones who first get their own lives in order. He also shares the real-world pivots that kept his real estate business moving, even when the original plan stopped working.We break down DJ's approach to faith, family, and business, including the 38-year staying power of his family's church, the 25-year and 20-year reach of their schools, and the practical lesson behind his favorite phrase from the episode: don't panic pivot. If you've ever felt stretched thin, stuck in a transition, or responsible for more than one lane of leadership, this conversation lands.DJ also gets personal about marriage, fatherhood, and the importance of honest conversations between men, especially men of color who are often expected to carry everything silently. His perspective is grounded, practical, and deeply human.Perfect for anyone who leads people, builds businesses, or is trying to make better decisions under pressure. DJ Hines brings the kind of clarity that doesn't just inspire you — it helps you move.Timestamps0:00 — DJ Hines, music, and the nickname that stuck0:56 — Favorite artist PJ Morton and why live music still matters2:22 — 20 years of marriage and the secret to staying grounded2:59 — Raising three kids and the meaning behind the name Sedona6:58 — Leaving medicine to answer a call to help people8:55 — Leading as COO of a church, schools, and youth center network10:44 — Why some ministries last and others close12:24 — Why men need real conversations with other men16:10 — Mentors, hard advice, and learning to ask instead of do18:36 — What real leadership looks like before the titles20:30 — Entrepreneurship, self-employment, and the business side of growth23:02 — The real estate pivot: from apartments to Airbnb and travel stays25:27 — Building a digital presence and owning your name26:23 — Finding peace in a difficult season and trusting GodAbout DJ HinesDJ Hines is the Chief Operations Officer of Christian Faith Fellowship Church and helps oversee a broader organization that includes the Daryl and Hines Academy of Excellence, Destiny High School, and community outreach efforts in Milwaukee. He also works in real estate and is building the Heinz Foundation with a focus on entrepreneurship.About Hart & HustleHart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.Connect With UsFRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #MissionDrivenLeadership #Entrepreneurship

Sean Prospect from FIU and South Florida After School All Stars shares how a track scholarship, a faith-driven pivot, and 22 years of service shaped a career focused on helping kids succeed in school and in life.This is the story of purpose, accountability, and building impact that lasts - and what mission-driven leaders can learn from it.Sean opens up about the unexpected path that led him from student-athlete to nonprofit leader, including the injury that changed his plans, the mentor who gave him a scholarship anyway, and the faith journey that helped him stop chasing appearance and start living with intention.In this conversation, you'll learn:✅ How Sean turned a sports background into a lifelong commitment to youth development✅ Why accountability partners matter for men, leaders, and anyone trying to grow with integrity✅ How South Florida After School All Stars serves middle school and high school students through academics, arts, fitness, life skills, and college support✅ What it takes to build a program with over 91 percent of funding going directly to services✅ Why sustainability, visibility, and community awareness matter when doing meaningful work behind the scenesThis episode is for mission-driven leaders, nonprofit operators, and anyone who wants to build something useful, values-based, and resilient.⏱️ TIMESTAMPS:0:00 - Sean Prospect's FIU connection and the scholarship story that changed everything1:41 - Why he returned to FIU through a nonprofit merger3:04 - Moving from exercise physiology and sports management into youth service5:38 - Accountability brothers, church relationships, and trusted male community11:45 - Sean's deeper faith journey and finding a Bible-believing church15:17 - Why devotionals help, but Scripture and wise counsel matter more18:51 - Sean's gifts: serving, teaching, patience, and natural leadership24:21 - How South Florida After School All Stars supports students after school28:29 - The national reach of After School All Stars and its origins30:35 - How schools, flyers, and open houses help families discover the program33:29 - Why awareness, donors, and sustainability are the next chapter👤 ABOUT SEAN PROSPECT:Sean Prospect serves with South Florida After School All Stars and has spent more than two decades helping young people grow through education, mentoring, and after-school support. He is known for pairing practical leadership with faith, patience, and a deep commitment to serving others.🔗 Guest LinkedIn: https://www.linkedin.com/in/sean-prospect-55055117/🔗 Organization Website: https://sfasas.org🎙️ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #YouthDevelopment #MissionDrivenLeadership

Pastor Laurel Bunker from Pulse Movement shares how to lead with truth, kindness, and spiritual clarity in a culture that often rewards noise over depth. This is a conversation about healing, courage, and staying grounded when the world feels fractured - and what mission-driven leaders can learn from it. Laurel opens up about life in Minneapolis after George Floyd’s murder, what it felt like to live in the shadow of the state capitol during a season of fear and chaos, and how ministry still found ways to show up with hope. She also explains how Pulse Movement is helping unleash young evangelists across the country, while training them to be spiritually and personally healthy before they ever step into influence.In this conversation, you’ll learn:Why community presence matters more than waiting for people to come to youHow Pulse One Hundred trains 100 young evangelists a year through mentors, master classes, and in-person gatheringsWhy testimony is one of the most powerful tools for building trust and hopeWhat AI can do well in spiritual and leadership conversations, and where it falls shortHow to tell the difference between healthy kindness and people-pleasing that leaves you vulnerableLaurel also gets direct about some uncomfortable truths: the church has often failed to be available, many people are carrying wounds in silence, and leadership without health becomes a liability. She shares why a 30-second testimony can open doors, why kindness is often the most underrated leadership skill, and why truth only works when it is delivered in love.If you’ve ever felt the tension between being compassionate and being honest, this episode will hit home. If you’re leading people, building community, or trying to stay faithful in a noisy world, Laurel gives you a clearer way forward.She also shares the story behind 30 years of marriage, the legacy she wants to leave, and why marriage, like leadership, requires preparation, integrity, and sacrifice - not just chemistry.Essential listening for leaders, pastors, builders, and anyone trying to live with conviction without losing their humanity.👤 ABOUT PASTOR LAUREL BUNKER:Pastor Laurel Bunker is the Vice President of Training and Operations for Pulse Movement in Minneapolis and the principal trainer and educator for Boncore Collaborative. She also serves on the board of Minnesota Adult and Teen Challenge and brings decades of experience in ministry, leadership development, and young adult formation.🔗 Organization Website: https://pulsemovement.org🎙️ ABOUT HART & HUSTLE: Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #MinistryLeadership #CommunityImpact

Mimi Scheuermann from Denver Human Services shares how to keep serving people when the budget gets tighter, the rules change, and the need keeps growing.This is the story of what it takes to lead a safety-net system through uncertainty - and what mission-driven leaders can learn from it.If you lead a nonprofit, public agency, or community program, this conversation gives you a practical look at how to stay grounded, adaptable, and human when pressure is high.In this conversation, you'll learn: ✅ How Denver Human Services is balancing Medicaid, SNAP, child welfare, adult protection, and childcare support across 4 locations and 1,200 employees✅ Why the current funding crunch is forcing harder decisions about staffing, program reach, and how services are delivered✅ What it looks like to meet people where they are, especially when one conversation can connect a family to multiple forms of support✅ How to rethink child welfare as family support, not just crisis response✅ Why trust, consistency, and community partnerships matter more than ever when government resources fall shortThis episode is for mission-driven leaders who need to do more with less without losing the people at the center of the work.⏱️ TIMESTAMPS: 0:00 - Mimi Scheuermann joins the Heart and Hustle Podcast1:02 - Why Colorado's culture and community make a difference2:05 - What a Chief Program Officer at Denver Human Services actually oversees3:21 - How federal changes are impacting staffing and service eligibility4:50 - The major programs Denver Human Services provides6:22 - Mimi's path from child welfare director to executive leadership7:50 - Reframing child welfare as family support12:17 - A powerful parking lot moment that shows the value of human connection15:40 - How families are assessed and connected to the right resources17:56 - The childcare assistance freeze and what it means for families19:50 - What leaders can control when budgets and policy shift22:36 - Why community partners often build trust faster than government can26:35 - Using limited money to serve the people who need it most29:25 - The leadership lesson Mimi wants her kids to remember👤 ABOUT MIMI SCHEUERMANN: Mimi Scheuermann is the Chief Program Officer at Denver Human Services, where she oversees state and federal programs that support families across the city. She has spent more than 20 years in government and public service, with deep experience in child welfare and community support systems.🔗 Organization Website: https://www.denvergov.org/Government/Agencies-Departments-Offices/Agencies-Departments-Offices-Directory/Denver-Human-Services🎙️ ABOUT HART & HUSTLE: Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #CommunityServices #MissionDrivenLeadership

This is a story about turning struggle into service - and what mission-driven leaders can learn from someone who has spent more than 20 years helping students navigate uncertainty, pressure, and possibility.Efrain sits down with Lester Deanes, Associate Vice President for Students and Dean of Students at the University of San Francisco, for a conversation that goes far beyond campus life. Lester opens up about the professors who poured into him, the learning disability he once hid, the school he helped launch in San Jose, and the personal moments that shaped how he shows up for students today.In this conversation, you'll learn:How Lester leads students through financial stress, housing concerns, and difficult life transitions with honesty and dignityWhy he says succession planning, leadership buy-in, and funding cushions are essential when building something that lastsHow he turned a learning disability and years of self-doubt into strength, confidence, and a speaking careerWhat it means to support people without trying to control their pathWhy AI may change the process, but human connection still does the real workThis episode is for mission-driven leaders, people-first managers, and educators who want to build trust, support growth, and lead in a way that actually reaches people.Lester's story is a reminder that the best leaders do not just solve problems - they help people feel seen while they figure things out. He also shares how his parents, especially his mother, shaped his belief that nobody should ever feel alone, and why that lesson still drives the way he leads, teaches, and parents today.ABOUT LESTER DEANES:Lester Deanes is Associate Vice President for Students and Dean of Students at the University of San Francisco, where he supports students through academic, financial, and personal challenges. He also teaches student development theory and brings more than two decades of experience in education, leadership, and mentorship.ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 FRANSiS™ Website: https://fransis.ai🔗 LinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #EducationLeadership #MissionDrivenLeadership

This is the story of how a Bronx-based leader turns lived experience, family support, and youth leadership into a practical alternative to punishment - and what mission-driven leaders can learn from that approach. Belinda Ramos, Executive Director of Community Connections for Youth, has spent years helping young people and families break the cycle that too often leads into the justice system. What makes her perspective powerful is that she has lived the stakes herself - losing parents young, navigating family separation, and later building a career around the kind of support that can change a life.In this conversation, you'll learn:Why early intervention matters more than waiting for a crisis to escalateHow a "third space" can give young people and parents the support their homes and schools may not provideWhat it looks like to build trust through relationship-first, after-hours accessWhy lived experience can be a leadership strength, not a liabilityHow youth and family programming can create long-term protective factors, not just short-term diversionThis episode is for mission-driven leaders who want to strengthen participant engagement, build deeper community trust, and create programs that meet people where they are. Belinda also shares how her organization works with parents as central partners, not bystanders, and why that shift changes everything.You'll hear how Community Connections for Youth operates with referrals from probation, schools, families, and even other agencies trying to prevent issues from reaching a judge. Belinda also breaks down what it takes to serve hundreds of young people and families each year while staying rooted in the Bronx and focused on one clear goal: keep the organization strong enough to keep showing up for the community.Just as important, she explains why funding, stability, and youth-led programming are not side issues - they're the conditions that make lasting impact possible. If you're leading a nonprofit, mentoring young people, or trying to build something that actually changes outcomes, this episode gives you a grounded look at what real care looks like in practice.Perfect for anyone who believes prevention should feel human, not bureaucratic.👤 ABOUT BELINDA RAMOS:Belinda Ramos is the Executive Director of Community Connections for Youth, where she leads work focused on disrupting the pipeline into the youth justice system through community-rooted support. She has been with the organization for more than a decade and stepped into the executive role in 2023 after serving in earlier leadership positions.🔗 Organization Website: https://www.cc-fy.org/🔗 Instagram: @CC4Y#NonprofitLeadership #YouthDevelopment #CommunityImpact

Dana Lopez from The Inn shares how a decade of purpose-driven service transformed her perspective on community impact — and what mission-driven leaders can learn about authentic outreach and generosity.This is the story of a woman who stepped from the stage to the soup kitchen, discovering that real leadership is rooted in empathy, community connection, and tangible acts of love. She also explains what mission-driven leaders can learn about building trust, inspiring action, and creating lasting change.In this episode, you’ll discover:How storytelling in nonprofit marketing builds trust and deepens engagementThe critical role of community outreach in expanding program reachHow private funding and strategic partnerships help organizations stay resilient during crisesThe power of direct personal impact, like helping a homeless man find shelter, to fuel organizational growthPractical ways to strengthen volunteer loyalty and donor relationshipsThis episode is for mission-driven leaders who want to turn community outreach into sustainable, measurable impact and truly serve those in need.Timestamps:0:00 – Purposeful storytelling that inspires community support2:17 – How nonprofit organizations adapt during economic shifts6:07 – Building trust through transparent programs and authentic stories8:13 – Dana’s journey from theater to nonprofit leadership13:44 – Capturing the emotional impact of direct service stories18:03 – Innovating programs for greater community reach and impact22:33 – Effective ways to engage volunteers and donors35:01 – The real power of community coming together in crisis38:47 – Dana’s most fulfilling moments in 13 years of serviceKey takeaways:Storytelling helps nonprofit marketing build trust with the communityPrivate funding creates resilience during unpredictable crises like COVID-19Direct involvement can deepen commitment to the missionLong-term volunteer engagement depends on strong relationships and clear purposeExpanding services can increase a nonprofit’s ability to serve more peopleAbout Dana Lopez:Dana Lopez is Director of Marketing and Communications at The Inn, a nonprofit committed to serving hungry and homeless Long Islanders with dignity and love. With a background in theater, Dana has spent over a decade telling stories that humanize those in need and mobilize community support.Guest LinkedIn: https://www.linkedin.com/in/dananlopez/Organization Website: http://www.the-inn.orgAbout Hart & Hustle:Hart & Hustle brings you weekly interviews with mission-driven leaders solving real-world problems in healthcare, education, and community service. Host Keenan Hart and Efrain share practical strategies to scale impact and inspire authentic leadership.Connect with us:Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #CommunityImpact #StayInspired

Alexis McLean from LaGuardia Community College shares how she's transforming student support through authentic leadership and data-driven strategies.This is the story of overcoming representation gaps and building inclusive, empowering environments — and what mission-driven leaders can learn from it.These insights are essential for visionary executives and education leaders who want to deepen engagement, improve program reach, and foster real belonging in their institutions.In this episode, you'll learn:✅ How authentic leadership shifts student engagement and staff motivation✅ The role of data and intentional outreach in building diverse campus communities✅ Practical strategies for creating high-touch advisement experiences for every student⏱️ TIMESTAMPS:0:00 – The power of authentic leadership in higher education2:40 – Navigating cultural identity and overcoming stereotypes6:09 – Alexis’s journey at LaGuardia and her leadership evolution8:08 – Favorite roles and impactful moments as dean of students9:28 – How to balance institutional priorities with student-centered care12:24 – Transforming college experiences through representation and targeted outreach17:39 – Using data to support diversity initiatives and program growth18:50 – Embracing AI and technology in higher education22:10 – The vision for high-touch advisement models for student success25:41 – Cultivating an environment where students feel seen and heard27:02 – How honest conversations and clear expectations build trust29:09 – Mentorship and the influence of servant leadership32:47 – Patience, persistence, and the power of delayed gratification37:03 – Authenticity as a leadership superpower in diverse spaces39:26 – Words of encouragement for future women leaders of color👤 ABOUT Alexis McLean:Alexis McLean is Vice President for Student Affairs at LaGuardia Community College, part of the CUNY system. She is passionate about creating inclusive, supportive educational environments that empower students and foster equity. Alexis’s leadership is rooted in servant leadership principles, with a focus on authentic connection and strategic innovation.🔗 Guest LinkedIn: https://www.linkedin.com/in/docalexismclean/🔗 LaGuardia Community College: https://lagcc.cuny.edu🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in education, healthcare, and community services. Every week, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on leadership, operational excellence, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#EducationalLeadership #EquityInEducation #DiversityandInclusion

Dr. Carrie Vath from Southern Oregon University reveals how aligning her passions for animals, the outdoors, and student success has propelled her into leadership that truly makes an impact.This is the story of a mission-driven leader overcoming career uncertainty — and what visionary executives and mission-driven leaders can learn from her journey.In this episode, you’ll discover:How embracing diverse passions fuels innovative leadership and personal resilienceThe importance of creating community-centric support systems that enhance participant retentionPractical strategies for cultivating curiosity and critical thinking in diverse populationsThis episode is for mission-driven leaders and visionary executives committed to fostering meaningful engagement, retaining talent, and leading with purpose.TIMESTAMPS:0:00 – Introduction: The Role of Purpose in Leadership and Community Building0:45 – From Animal Research to Higher Ed: Dr. Vath’s Unexpected Career Path1:30 – The Power of Passion: How Loving Outdoors and Animals Inspires Leadership Style2:10 – Building Community: Supporting Student Success Through Compassion and Curated Resources3:00 – Retention Strategies: Creating Ramps for Re-entry and Embracing Life’s Interruptions3:50 – Innovation in Higher Education: Using Technology, Curated Support, and Authentic Engagement4:45 – The Heart of Leadership: Leading by Example and Pouring Into the Next Generation5:30 – Balancing Personal Passions and Professional Impact to Stay Grounded6:15 – The Importance of Authentic Outreach and Listening to Students' Needs7:00 – Dr. Vath’s Vision: Cultivating Critical Thinkers and Compassionate Leaders7:45 – Resources and Tips for Leaders Looking to Reignite Their PurposeKEY TAKEAWAYS:Leaders flourish when they integrate passions outside the traditional scope—outdoor adventures, wildlife, and community involvement—into their leadership style.Supporting participant retention involves creating flexible pathways and encouraging recalibration, not just persistence through failure.Authentic engagement and personalized support are critical in helping students and team members realize they belong and can succeed.Technology and curated messaging can enhance the participant experience, making it more relevant and accessible.Leadership rooted in compassion, curiosity, and resilience creates sustained impact across organizations and communities.ABOUT DR. CARRIE VATH:Dr. Carrie Vath is the Assistant Vice President of Student Affairs and Dean of Students at Southern Oregon University. With a unique background blending wildlife research and higher education leadership, she is passionate about supporting students’ holistic success and fostering community well-being.Southern Oregon University: https://linktr.ee/souashlandABOUT HART & HUSTLE:Hart & Hustle delivers weekly conversations with mission-driven leaders solving real-world problems in healthcare, education, and community services. Keenan Hart and Efrain connect with nonprofit execs, operations directors, and innovators to uncover practical strategies you can implement immediately.CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#MissionDrivenLeadership #ParticipantRetention #CommunityImpact

Mike MacLeod from the Boys and Girls Club shares how investing in community youth creates lasting impact.This is the story of how dedicated leadership transforms young lives — and what mission-driven leaders can learn from it.Timestamps:0:00 – The mission behind the Boys and Girls Club in West Springfield1:14 – The importance of purpose-driven work rooted in community service2:36 – Representation and male role models in youth development3:12 – Cultivating future staff and fostering career paths in community work4:02 – Unique programs and resources offered, including tech, drones, and emerging AI initiatives5:02 – The challenge and opportunity of integrating AI education6:18 – Building spaces for esports and digital skills training7:00 – The importance of recognition and mentorship roles in community impact8:17 – Consistency in mentorship and leadership’s role in building trust9:34 – Listening to youth and following through on commitments10:06 – The significance of impact-oriented staffing and program delivery11:32 – Tracking long-term outcomes and alumni success stories12:09 – Addressing the middle school gap and early intervention strategies13:40 – The importance of community feedback and youth-led program design14:12 – Expanding facilities and programming to meet growing demand15:01 – Resources for youth after hours and online engagement options16:43 – Adapting and growing facilities to serve more kids17:16 – Future goals for expansion, program evolution, and workforce development18:35 – Unique enrichment programs and tailoring offerings to community needs19:19 – The scale of operations and impact of the Boys and Girls Club20:40 – Funding sources, community partnerships, and sustaining programs22:07 – Overcoming campus limitations and providing safe youth spaces23:14 – Strategic board engagement rooted in community representation24:21 – Leadership growth and the vision for the next five years26:47 – Mentoring youth without a father figure and fostering hope27:17 – The power of persistence, community support, and investing in youth27:56 – Final inspiration: Keep going, the impact is worth itAbout Mike MacLeod:Mike is the Director of Operations at the Boys and Girls Club in West Springfield, Massachusetts. Known for his focus on youth development, purpose-driven leadership, and community partnership, Mike has dedicated his career to empowering young people with critical skills and mentorship.Connect with Mike: https://www.linkedin.com/in/michael-macleod-857997a/Organization Website: https://wsbgclub.orgAbout Hart & Hustle:Hart & Hustle brings weekly conversations with mission-driven leaders transforming healthcare, education, and community services. Keenan Hart and Ephraim uncover practical strategies to help nonprofit leaders and social entrepreneurs scale their impact.Connect with us:Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #YouthDevelopment #CommunityImpact

This is the story of a first-generation, low-income student turned nonprofit leader—showing mission-driven leaders how resilience and resourcefulness can create profound community impact. Cara Magliaro from Peninsula College Fund shares how her journey from imposter syndrome to empowering underserved students exemplifies the true potential of persistence.⚠️ In this episode, you'll learn:✅ Practical strategies for boosting college access and success for first-gen, low-income students✅ How to leverage alumni networks for ongoing mentorship and fundraising✅ Creative engagement tactics—like SMS and newsletters—that effectively communicate with students and alumni⏱️ TIMESTAMPS:0:00 – The transformational power of persistent leadership in education1:00 – Cara Magliaro’s journey from first-gen student to nonprofit founder3:00 – Overcoming imposter syndrome and financial barriers in college6:00 – The importance of strong community and alumni networks9:00 – Fundraising challenges and the role of foundations in nonprofit success13:00 – How to effectively reach and engage high school students and their families16:00 – Strategies for scaling support without federal funding20:00 – The power of persistence and grit—stories of students overcoming adversity23:00 – Preparing students for AI and technological advancements27:00 – Vision for the future: expanding program services and community impact📊 KEY TAKEAWAYS:Strong alumni networks serve as vital support systems for both mentorship and fundraisingHigh engagement with concise, impactful digital communication increases program participationFunding continuity hinges on diversifying sources—private donors and community partnerships are criticalPersistence and resilience are key to student success—many students need more time and support than traditional pathways allowTech literacy, especially AI, must be integrated into educational programs to prepare students for the future👤 ABOUT CARA MAGLIARO:Cara Magliaro is the Executive Director of Peninsula College Fund, leading a mission to empower first-generation, low-income students from the San Francisco Bay Area to complete college and thrive. With over six years at the helm, she leverages her own experience as a first-gen graduate to inspire the next generation of leaders.🔗 Learn more about Peninsula College Fund: https://www.peninsulacollegefund.org/🎙️ ABOUT HART & HUSTLE:Hart & Hustle delivers weekly conversations with mission-driven leaders solving real-world problems in education, health, and community service. Keenan Hart and Efrain interview nonprofit executives, innovators, and operators to uncover actionable strategies for scaling impact.🔗 CONNECT WITH US:Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #EducationEquity #MentorshipMatters

Kristen Godin shares how Northeast Health Services grew from 8 outpatient clinics to 41 in just four years. In this conversation, she breaks down the leadership, operations, and mission-driven mindset behind rapid growth — and why access to care remains the guiding principle for every decision.In this episode, you’ll learn:How a clear mission can drive strategic growthHow to scale operations without losing qualityWhy collaboration and communication matter across multiple locationsHow innovation in services can improve access and outcomesKristen also shares her career journey from therapist to market president, the mentors who shaped her leadership, and how her personal connection to psychology and mental health continues to fuel her work.We also talk about:Centralized intake and fast response timesBuilding systems that support local clinic cultureExpanding services like TMS and ketamine for treatment-resistant depressionDeveloping leaders from within the organizationIf you’re a mission-driven leader looking to grow your impact, this episode offers practical insight into scaling with purpose.Organization Website: https://www.transformationscarenetwork.comAbout Hart & Hustle:Hart & Hustle features conversations with leaders building real solutions in healthcare, education, and community services.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #HealthcareScaling #MissionDrivenGrowth

Lauren Herterich from Kids on Point shares how continuous commitment transforms underserved communities. This is the story of long-term leadership and community empowerment — and what mission-driven leaders can learn from it.TIMESTAMPS:0:00 – Introduction: Leadership lessons from Charleston's Kids on Point1:00 – Building community and local engagement in nonprofit work2:15 – Lauren’s role as executive director and her 11-year journey3:20 – The holistic approach: academic, athletic, and nutrition support for students4:34 – Overcoming capacity limits through strategic growth and fund-raising efforts5:46 – How data and storytelling fuel long-term impact and donor commitment7:05 – The importance of leadership consistency and patience in nonprofit success8:40 – Developing future leaders: empowering high school interns and fostering leadership10:44 – The power of mentorship and organizational culture in nonprofit growth13:17 – Leadership evolution: from hands-on work to strategic oversight15:06 – Raising awareness and building trust in underserved communities16:42 – Current team size, volunteer impact, and operational leanings17:10 – Addressing facility capacity and funding goals for expansion18:37 – The significance of data in long-term planning and securing funding20:18 – Creative fundraising methods: personal relationships and storytelling22:26 – The impact of success stories: from galas to community-wide support23:56 – The importance of manifesting goals and shared vision in leadership25:10 – Simple yet powerful: keeping the "why" at the core of your mission26:11 – Collaboration as a force multiplier in nonprofit impactKEY TAKEAWAYS:Long-term commitment (15+ years) creates deep community roots and measurable impactCollaboration and partnerships are critical to scaling influence and resourcesData-driven storytelling increases donor engagement and supports strategic growthLeadership resilience, patience, and adaptability are essential in navigating challengesBuilding future leaders through early empowerment enhances program sustainabilityABOUT LAUREN HERTERICH:Lauren serves as the Executive Director of Kids on Point, a Charleston-based nonprofit dedicated to providing holistic after-school and summer programs. Under her leadership for over a decade, the organization has expanded services to 36 schools and 500+ students, emphasizing access, opportunity, and community development.Guest LinkedIn: [Unavailable]Kids on Point Website: www.kidsonpoint.orgABOUT HART & HUSTLE:Hart & Hustle delivers weekly conversations with nonprofit leaders solving real-world challenges in healthcare, education, and community services. Hosts Keenan Hart and Efrain bring practical strategies to help mission-driven organizations scale impact and sustain growth.CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #CommunityImpact #ScalingImpact

Siu from Asian American Lead (AALead) shares how her journey from a challenging childhood shaped her mission to empower youth and communities — and what mission-driven leaders can learn from her transformational story.This is the story of resilience, purpose, and creating opportunities for underserved youth — and what mission-driven leaders can apply to scale their impact.In this episode, you'll learn:How to leverage exposure and role models to inspire program reach among marginalized communitiesThe sustainable funding strategies that keep youth programs free and accessibleFrameworks for cultivating leadership and identity development in youth and community settingsThis episode is for visionary executives and mission-driven leaders who want to build inclusive programs that foster growth, identity, and opportunity.TIMESTAMPS:0:00 – The power of community-driven youth programs1:41 – Transformative moments in Sue’s journey to leadership2:36 – From volunteering to executive director at Asian American Lead4:39 – Overcoming childhood adversity to inspire community change6:04 – Building a cultural identity and resilience through service7:47 – The importance of exposure and representation for youth empowerment11:23 – Program offerings: after-school, summer mentorships, and leadership development14:36 – Funding strategies: government, grants, and individual donations16:57 – Addressing funding cuts and resource allocation challenges17:03 – The role of community resources in youth development20:06 – Lessons on work ethic, merit, and recognizing your worth22:22 – Navigating opportunities, waiting periods, and knowing your value24:19 – Entrepreneurship and resilience in Sue’s early career26:43 – Fertilizing the future: affirmations and positive reinforcement for young children28:10 – Belief, encouragement, and the power of mentorship36:48 – Cultivating future leaders: giving opportunities, allowing failure, and believing in potential40:02 – How to get involved with Asian American Lead and other community organizationsKEY TAKEAWAYS:Personal stories of adversity create the foundation for impactful leadership and community serviceExposure and representation are vital for inspiring program reach and identity developmentLong-term program success depends on diverse funding sources: government, grants, and donationsSmall acts of belief and encouragement can change the trajectory of a young person’s lifeABOUT SIU CHEUNG ROSSMARK:Siu Cheung Rossmark is the Executive Director of Asian American Lead, dedicated to empowering youth of color through leadership development, mentorship, and community programs. Her deep personal journey from childhood adversity to nonprofit leadership exemplifies resilient, mission-driven impact.Organization Website: https://aalead.orgABOUT HART & HUSTLE:Hart & Hustle delivers weekly conversations with mission-driven leaders transforming healthcare, education, and community services. Hosted by Keenan Hart and Efrain, every episode uncovers practical strategies to elevate your organization’s impact.CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #YouthDevelopment #CommunityImpact

Sarah Santora from Connecticut Foodshare shares how her organization is innovating food access, from mobile pantries to hyper-local food growing initiatives. This is the story of a mission-driven leader transforming food distribution — and what nonprofit executive and community leaders can learn from it. Discover how Connecticut Foodshare leverages volunteer training, food donation partnerships, and logistics to serve hundreds daily. Sarah reveals strategies to improve food safety, distribution efficiency, and donor engagement. The role of volunteer training videos and de-escalation tactics in streamlining operations.How partnerships with local farmers, retailers, and agencies multiply impact.Examples of innovative food sourcing—like growing greens on-site—that future-proof food security.This episode is for visionary executives and leaders seeking scalable ways to expand program reach and deepen community impact.TIMESTAMPS0:00 – Introduction to Connecticut Foodshare’s mission1:01 – Sarah’s journey from marketing to nonprofit2:31 – How nonprofits sparked her purpose3:14 – Managing 113 mobile food distribution sites4:23 – Partnerships and consistent service routines5:21 – No-questions-asked food distribution model6:18 – Sourcing food: donations from industry and farmers7:36 – Dispelling myths about expiration dates8:25 – Handling frozen meats and shelf life9:54 – Food donation tax benefits for retailers10:10 – Logistics of operating trucks11:48 – Building positive community experiences13:29 – Volunteer training and de-escalation skills15:54 – Community support through donations and funding17:50 – Stories of community members giving back19:38 – Sarah’s vision for ending food insecurity20:27 – Future innovations: food lockers and urban farming22:12 – Organizational growth and AI in logistics24:18 – Connecting through social media and programs25:48 – Church-based food sovereignty and planning27:21 – Final thoughts on food security strategiesKEY TAKEAWAYS:Building community dignity through no-questions-asked distributions reduces stigma.Partnerships with industry and farms amplify food program impact.Innovative sourcing boosts resilience against supply chain disruptions.Online volunteer training ensures consistency and quality.AI in logistics holds potential for streamlining operations.ABOUT SARAH SANTORA:Sarah is the Director of Community Programs at Connecticut Foodshare, overseeing mobile pantries and community food initiatives. With over two decades of experience, she’s passionate about leveraging logistics and partnerships to end hunger.Visit Connecticut Foodshare: ctfoodshare.orgABOUT HART & HUSTLE:Hart & Hustle brings you interviews with leaders solving real-world challenges in healthcare, education, and community service. Hosts Keenan Hart and Ephraim explore strategies to scale your organization’s impact.CONNECT WITH US ON LINKEDIN:https://www.linkedin.com/company/fromfransis#NonprofitInnovation #FoodSecurity #MissionDrivenLeadership

Becky Spurlock from the University of Texas Permian Basin shares her innovative strategies for enhancing program reach and retention through family involvement and virtual access. Discover how she turns challenges into opportunities for mission-driven leaders.⚠️ In this episode, you'll learn:✅ Boosting enrollment with family engagement✅ Innovations for busy, working students✅ Overcoming burnout with a growth mindsetThis episode is for leaders aiming to increase enrollment and community impact through empathetic strategies.⏱️ TIMESTAMPS:0:00 – Commitment to higher education1:01 – Nurturing hope on campuses2:06 – Evolving student services3:56 – Parental involvement in decisions4:24 – Engaging families during enrollment5:08 – First-gen student mentorship6:17 – Misconceptions about college7:43 – Juggling work, family, education8:11 – Online learning access9:04 – Virtual support innovations10:23 – Tech support for students12:23 – Becky’s love for travel16:48 – Seizing the moment18:41 – Power of belief19:47 – Resilience from adversity21:01 – Faith and growth22:12 – Embracing surprises24:00 – Lessons from other campuses25:51 – Accessibility in education27:47 – Student-friendly programs28:15 – Persistence in PhD journey30:34 – Leadership advice32:29 – Connect with Becky👤 ABOUT Becky Spurlock:Senior VP for Student Affairs at UTPB, Becky is dedicated to expanding access and transforming outcomes for diverse learners.🔗 Guest LinkedIn: https://www.linkedin.com/in/beckyspurlock🔗 University Website: https://utpb.edu🎙️ ABOUT HART & HUSTLE:Hart & Hustle shares insights from leaders solving real-world problems in education and community service.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#HigherEdLeadership #StudentExperience #MissionDrivenLeadership

John Frost, VP of Enrollment Management at Doane University, shares how one conversation — and one person who believed in a student before she believed in herself — sparked a ripple effect that changed three generations and an entire workplace.In this conversation, you'll learn: ✅ How to shift your team from "order takers" to "dream makers" — and why this changes everything about community engagement ✅ The enrollment and outreach framework Doane uses to meet people where they are through relationship-first communication ✅ Why leading with purpose — not metrics — is the most powerful retention and growth strategy for any mission-driven organization This episode is for mission-driven leaders who want to reconnect with why they do this work and build the kind of community trust that multiplies impact long after the first conversation.👤 ABOUT JOHN FROST: John Frost is the Vice President of Enrollment Management and Marketing at Doane University, a 153-year-old liberal arts institution in Crete, Nebraska. A former TV news journalist, John made a deliberate pivot into higher education to move from telling people's stories to influencing them. Under his leadership, Doane has grown its student body toward the 1,000-student mark through a relationship-first enrollment model that prioritizes human connection over transactional recruiting. 🔗 Guest LinkedIn: https://www.linkedin.com/in/john-frost-m-s-74b57042/ 🔗 Doane University: https://www.doane.edu 🎙️ ABOUT HART & HUSTLE: Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact. 🔗 CONNECT WITH US: FRANSiS™ Website: https://fransis.ai LinkedIn: https://www.linkedin.com/company/fromfransis #MissionDrivenLeadership #NonprofitLeadership #HigherEducation

Tymon Graham, VP of Student Affairs at Florida Memorial University, shares how he's spent 15 years building student access, institutional trust, and mission-driven leadership across three cities — and why he keeps choosing the hard institutions on purpose. In this conversation, you'll learn: ✅ How FMU's scholarship portal is closing the funding gap for students who would otherwise leave money on the table ✅ Why Tymon measures team success by how empty the waiting room is — not how busy his staff looks ✅ What 15 years of intentional, institution-hopping leadership builds in a person — and how to apply that portfolio mindset to your own career This episode is for mission-driven leaders who want to reconnect with why they chose this work — and get practical tools for serving their communities more effectively.👤 ABOUT TYMON GRAHAM: Tymon Graham serves as Vice President of Student Affairs at Florida Memorial University (FMU) in Miami Gardens, Florida — the only HBCU in South Florida and the birthplace of the Negro National Anthem. A 15-year veteran of higher education who has worked across Washington D.C., Jacksonville, and Miami, Tymon oversees both enrollment management and student life, including counseling services and the university's acclaimed marching band. In his first year at FMU, he launched a scholarship portal that delivers weekly funding opportunities to every student in the database. 🔗 Guest LinkedIn: https://www.linkedin.com/in/drtymonmgraham/ 🔗 Florida Memorial University: https://www.fmu.edu 🎙️ ABOUT HART & HUSTLE: Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization. Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact. 🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.ai LinkedIn: https://www.linkedin.com/company/fromfransis #HBCULeadership #MissionDrivenLeadership #NonprofitLeadership

Mollie Rockafellow, VP of Student Affairs at Eastern Oregon University, shares how the adversity she survived became the leadership framework she now teaches — and how mission-driven leaders can stop fixing deficits and start building on the strengths their teams already carry.In this conversation, you'll learn:✅ How to map the hidden patterns and systems undermining your organization's culture — before they cost you your best people✅ Why strengths-based onboarding and leadership development outperforms deficit-focused management (and what Mollie's doctoral research reveals about retention)✅ A practical framework for creating space to think strategically when your calendar, to-do list, and inbox are all fighting for your attentionThis episode is for mission-driven leaders and people-first executives who are building cultures where every person — staff and community members alike — feels seen, valued, and equipped to lead.👤 ABOUT MOLLIE ROCKAFELLOW:Mollie Rockafellow is the VP of Student Affairs at Eastern Oregon University and founder of Rock Red LLC, an organizational consulting practice focused on culture mapping, leadership development, and people-centered systems design. She holds a doctorate in educational leadership, with research focused on strengths-based development for first-generation students and leaders. Mollie brings a rare combination of lived experience, scholarly research, and 20+ years in access-focused higher education to every engagement.🔗 Guest LinkedIn: https://www.linkedin.com/in/mollie-rockafellow-ed-d-4b543219/🔗 Guest Website: https://www.eou.edu/🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:- FRANSiS™ Website: https://bit.ly/3QLVd8l- LinkedIn: https://www.linkedin.com/company/fromfransis#MissionDrivenLeadership #NonprofitLeadership #StrengthsBasedLeadership

Chris Powers, VP for Enrollment at Mount St. Joseph University, shares what 25 years of servant leadership in higher education teaches you about mission, access, and who really deserves a chance. In this conversation, you'll learn: ✅ How to lead first-generation participants through institutional barriers using the "Rule of Thirds" framework ✅ Why small mission-driven organizations can adapt and innovate faster than large ones — and how to use that as a competitive advantage ✅ What the national enrollment cliff and college readiness crisis reveal about the future of mission-based service delivery This episode is for mission-driven leaders who are navigating shrinking pipelines, resource constraints, and the pressure to serve more people with less — without losing sight of why they started.👤 ABOUT CHRIS POWERS: Chris Powers is Vice President for Enrollment at Mount St. Joseph University (MSJ) in Cincinnati, Ohio — a Catholic liberal arts institution founded by the Sisters of Charity in 1920. With 25 years in higher education, including a prior role at Thomas More University, Chris is a first-generation college graduate, Air Force veteran, and servant leader whose personal story mirrors the students he serves every day. 🔗 Guest LinkedIn: https://www.linkedin.com/in/christopher-powers-ph-d-974a398/ 🔗 Mount St. Joseph University: https://www.msj.edu 🎙️ ABOUT HART & HUSTLE: Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization. Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact. 🔗 CONNECT WITH US: FRANSiS™ Website: https://bit.ly/4vTAUWLLinkedIn: https://www.linkedin.com/company/fromfransis #NonprofitLeadership #ServantLeadership #MissionDrivenLeader

Lauran Hundshamer, VP of Marketing & Enrollment at St. Catherine University, shares how she rebuilt a 120-year-old brand strategy to compete—and grow—during the enrollment cliff crisis threatening universities nationwide.In this conversation, you'll learn:✅ How to use data dashboards and segmentation to identify high-intent audiences and convert them at higher rates✅ Why hyper-personalized communication campaigns outperform list-buying — and how to build them on a constrained budget✅ How St. Kate's serves first-gen, BIPOC, and Pell-eligible students while achieving the #1 upward mobility ranking in MinnesotaThis episode is for nonprofit and mission-driven executives who need to sustain and grow program reach in the face of shrinking demand, tighter budgets, and an increasingly competitive landscape.👤 ABOUT LAURAN HUNDSHAMER:Lauran Hundshamer is the Vice President of Marketing & Enrollment at St. Catherine University in Minnesota, where she oversees the full enrollment funnel across the College for Women, College for Adults, and graduate programs. With a background spanning for-profit B2B marketing, ad tech, and higher education, Lauran brings a data-first, personalization-driven approach to mission-based enrollment strategy. Under her leadership, St. Kate's achieved the #1 upward mobility ranking in Minnesota and a top-3 national ranking for women's universities.🔗 Guest LinkedIn: https://www.linkedin.com/in/lauran-hundshamer-rott/🔗 Organization Website: https://www.stkate.edu🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:- FRANSiS™ Website: https://bit.ly/4vTAUWL- LinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #HigherEdMarketing #EnrollmentStrategy

Heath Einstein, Vice Provost for Enrollment Management at Texas Christian University, shares how his team uses data, AI, and radical hospitality to reach the communities most institutions have forgotten — and what 25 years of mission-driven leadership has taught him about earning trust at scale. In this conversation, you'll learn: ✅ How to use data personalization and AI to reach post-traditional audiences without losing human connection ✅ Why meeting your community "where they are, not where you are" changes everything about outreach and retention ✅ How to lead through a declining enrollment environment without abandoning your mission This episode is for mission-driven executives and operations leaders who are navigating shifting demographics, technology overwhelm, and the pressure to grow impact without losing organizational authenticity.👤 ABOUT HEATH EINSTEIN: Heath Einstein is the Vice Provost for Enrollment Management at Texas Christian University (TCU) in Fort Worth, Texas, where he has served for nearly 14 years. With 25 years of experience on both sides of the enrollment equation — as a college admissions counselor and a high school college counselor — Heath leads TCU's strategy for attracting, retaining, and graduating a diverse student body of 13,000. He currently pursues a doctoral degree at TCU, practicing what he preaches about the lifelong value of education. 🔗 Guest LinkedIn: https://www.linkedin.com/in/heath-einstein/ 🔗 Organization Website: https://www.tcu.edu 🎙️ ABOUT HART & HUSTLE: Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization. Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact. 🔗 CONNECT WITH US: FRANSiS™ Website: https://bit.ly/4vTAUWLLinkedIn: https://www.linkedin.com/company/fromfransis #NonprofitLeadership #MissionDrivenLeadership #CommunityImpact

Todd Rinehart from the University of Denver shares how he manages 22,000 applications a year with a small team — and the outreach, AI, and relationship-building systems that keep people from falling through the cracks. In this conversation, you'll learn: ✅ How to scale personalized outreach when your team can't possibly reach everyone individually ✅ Why the people who need your programs most are the hardest to reach — and the practical nudge strategy that works ✅ How to use AI to handle high-volume, repetitive communication while keeping the human connection that drives trust This episode is for operations leaders and program managers who are managing more participants, cases, or applicants than their team can handle — and need a smarter system, not more headcount. 👤 ABOUT TODD RINEHART: Todd Rinehart is Vice Chancellor for Enrollment at the University of Denver, where he has spent 29 years building one of the most relationship-driven enrollment programs in private higher education. He began his career as an assistant basketball coach before transitioning into undergraduate admissions, where he scaled a framework built on personal connection and relationship trust. Under his leadership, DU received 22,000 applications in a single cycle and is actively piloting AI tools for GPA calculation, credit evaluation, and personalized student communication at scale. 🔗 Guest LinkedIn: https://www.linkedin.com/in/todd-rinehart-7034a710/ 🔗 Organization Website: https://www.du.edu 🎙️ ABOUT HART & HUSTLE: Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, hosts Keenan Hart and Efrain Lozada sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization. Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact. 🔗 CONNECT WITH US: FRANSiS™ Website: https://fransis.ai LinkedIn: https://www.linkedin.com/company/fromfransis #NonprofitOperations #MissionDrivenLeadership #NonprofitLeadership

LeAnn Hughes, Senior VP of Enrollment & Marketing at Valparaiso University, shares how she built a human-centered leadership philosophy after losing her father at 15 — and how that personal journey shapes the way she leads teams, reaches people in need, and navigates the tension between technology and genuine human connection. In this conversation, you'll learn: ✅ The "high touch, high tech" framework for reaching more people without losing the personal relationship that makes them stay ✅ Why communicating that resources exist isn't enough — and what proactive, "intrusive" outreach actually looks like in practice ✅ How to lead with humility and confidence at the same time — and why the leaders who do both build the most loyal, resilient teams This episode is for mission-driven leaders who believe that the people they serve deserve to feel seen — and who are trying to scale that feeling without losing it. 👤 ABOUT LEANN HUGHES: LeAnn Hughes is the Senior VP of Enrollment & Marketing at Valparaiso University, where she leads strategic enrollment management and communications for a nationally recognized liberal arts institution. With a career spanning higher education, chambers of commerce, and corporate training, LeAnn has spent over 25 years mastering the art of reaching people at the moment they need guidance most. She rose from Marketing Director to VP of Enrollment Management at her prior institution over 12 years before joining Valparaiso — and she brings a human-first philosophy to every strategic decision she makes. 🔗 Guest LinkedIn: https://www.linkedin.com/in/leann-hughes-1268b114/ 🔗 Organization Website: https://www.valpo.edu 🎙️ ABOUT HART & HUSTLE: Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization. Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact. 🔗 CONNECT WITH US: FRANSiS™ Website: https://fransis.ai LinkedIn: https://www.linkedin.com/company/fromfransis #MissionDrivenLeadership #NonprofitLeadership #HighTouchHighTech

Ethan Logan, VP of Enrollment Management at the University of Hartford, shares how 28 years of mission-driven leadership in higher education has shaped his approach to breaking down barriers, sustaining institutions that serve underserved communities, and building lasting access — one student, one family, one generation at a time. In this conversation, you'll learn: ✅ How to reframe the ROI of investing in people — and why compounding impact changes entire family legacies ✅ What the "enrollment cliff" really means for mission-driven organizations serving underserved populations ✅ Why removing access barriers requires multiple pathways — and how leaders can apply that framework across any sector This episode is for mission-driven leaders and nonprofit executives who are wrestling with how to sustain their organization's purpose while expanding community reach — without losing what makes their mission matter. 👤 ABOUT ETHAN LOGAN: Ethan Logan is VP of Enrollment Management at the University of Hartford, bringing 28 years of experience in higher education administration across Texas Tech University (20 years), Western Kentucky University, and now New England. A first-generation advocate and mission-driven leader, Ethan has spent his career expanding access to education for underserved communities. He holds a graduate degree in higher education and is known for translating complex institutional strategy into human-centered outcomes. 🔗 Guest LinkedIn: https://www.linkedin.com/in/ethan-logan-5156926/ 🔗 Organization Website: https://hartford.edu 🎙️ ABOUT HART & HUSTLE: Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization. Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact. 🔗 CONNECT WITH US: FRANSiS™ Website: https://fransis.ai LinkedIn: https://www.linkedin.com/company/fromfransis #MissionDrivenLeadership #NonprofitLeadership #CommunityAccess

Dr. Jeremy Taylor, VP of Enrollment Management at Defiance College, shares how he reversed 10 years of declining enrollment — growing 78% in Year 1 and 20% in Year 2 — without industry experience, a big budget, or the "way it's always been done." In this conversation, you'll learn: ✅ How to use data to find overlooked growth pockets your competitors are ignoring ✅ Why personalized, community-first outreach outperforms mass recruitment — and how to operationalize it ✅ How to recruit first-generation students and families ethically and effectively This episode is for mission-driven executives and organizational leaders who are trying to grow impact — whether that's enrollment, community reach, or program participation — in a resource-constrained environment where the old playbook isn't working.👤 ABOUT DR. JEREMY TAYLOR: Dr. Jeremy Taylor is the Vice President of Enrollment Management at Defiance College in northwest Ohio. A first-generation college student and PhD historian, Jeremy took over enrollment in 2023 after serving as a history professor, department chair, and football coach at the college — with zero prior admissions experience. In his first full cycle, he grew enrollment 78%. He is openly accessible to students, families, and fellow leaders seeking a second chance. 🔗 Guest LinkedIn: https://www.linkedin.com/in/jeremy-taylor-5b5368161/ 🔗 Organization Website: https://defiance.edu 🎙️ ABOUT HART & HUSTLE: Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization. Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact. 🔗 CONNECT WITH US: FRANSiS™ Website: https://fransis.ai LinkedIn: https://www.linkedin.com/company/fromfransis #NonprofitLeadership #HigherEducation #MissionDrivenLeadership

David Cooper, Director of Community Outreach at Central Community House, shares how he left a corporate career, took a major pay cut, moved back to the neighborhood that raised him, and built one of Columbus's most powerful community mentorship and men's mental health movements — from the ground up. In this conversation, you'll learn: ✅ Why calling people "neighbors" instead of "clients" fundamentally changes the culture of care in your organization ✅ How David launched a men's mental health group called "Mask Off" — and why every person who attends once comes back ✅ What it actually looks like to model servant leadership as a director, including going to therapy yourself before asking your team toThis episode is for nonprofit HR directors, People Ops leaders, and Executive Directors who want to build belonging, mentor the next generation, and lead people-first cultures that last beyond their tenure.👤 ABOUT DAVID COOPER: David Cooper is the Director of Community Outreach at Central Community House, a nearly 90-year-old settlement house serving the Near East Side of Columbus, Ohio. A lifelong resident of the Livingston and Oakwood neighborhoods, David left a corporate career overseeing half the state of Ohio to return home and serve his community. He also serves as an Area Commissioner at Large for the Near East Side and founded the "Mask Off" men's mental health group at Central Community House. 🔗 Guest LinkedIn: https://www.linkedin.com/in/david-cooper-qmhp-cdca1-0475bb33/ 🔗 Organization Website: https://www.centralcommunityhouse.org 🎙️ ABOUT HART & HUSTLE: Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization. Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact. 🔗 CONNECT WITH US: FRANSiS™ Website: https://fransis.ai LinkedIn: https://www.linkedin.com/company/fromfransis #NonprofitLeadership #MensMentalHealth #ServantLeadership

Jamie Merrill — President & CEO of Boys & Girls Club of Central Florida — walked across her college graduation stage six months pregnant, on Medicaid, living paycheck to paycheck. Today she leads 15,500 kids across 40 clubs in five counties and was just named Orlando Magazine's Woman of the Year.In this conversation, you'll learn:✅ How Jamie built a leadership identity rooted in calling — not title-chasing — and why that made her more effective as a CEO✅ The mentorship philosophy that helped a nonverbal child speak for the first time in two years — and how it translates to leading any team✅ Why the best feedback she ever received came from people who reported to her — and how to create that kind of psychological safetyThis episode is for mission-driven leaders who are navigating the tension between who they are personally and who they're becoming professionally — and wondering if they have to choose.👤 ABOUT JAMIE MERRILL:Jamie Merrill is the President and CEO of Boys & Girls Clubs of Central Florida, overseeing 40 clubs across five counties serving 15,500 young people annually. The first female president in the organization's history, Jamie was named one of Orlando Business Journal's Women Who Mean Business and was recently recognized as Orlando Magazine's Woman of the Year. She currently serves on the Boys & Girls Clubs of America President's Advisory Council and National Growth Council.🔗 Guest LinkedIn: https://www.linkedin.com/in/jamie-merrill-47859067/🔗 Organization Website: https://bgccf.org🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #MissionDrivenLeadership #BoysAndGirlsClub

Chris Thomas, VP for Student Affairs at West Texas A&M University, shares how he built a culture of mentorship, belonging, and authentic leadership — sustaining 26 years of mission-driven service without burning out.In this conversation, you'll learn:✅ How the internal vs. external locus of control framework develops accountable, resilient teams✅ Why authentic leadership — not programs or policies — is the real retention lever✅ How to build layered after-hours support systems so no one falls through the cracksThis episode is for People Ops leaders, HR directors, and mission-driven executives who want to build cultures where people stay, grow, and actually want to show up.👤 ABOUT CHRIS THOMAS:Chris Thomas is the Vice President for Student Affairs at West Texas A&M University in Canyon, Texas, where he oversees housing, dining, campus health, student activities, Greek life, the rec complex, and more. With 26 years in higher education student affairs — starting as a graduate assistant managing 214 student organizations at Texas State — Chris has built a career on authentic, people-first leadership. He is a participant in the Governor's leadership program as a mentor and is widely known on campus as someone who greets everyone, remembers names, and leads by presence.🔗 Guest LinkedIn: https://www.linkedin.com/in/chris-thomas-ed-d-97461b4/🔗 West Texas A&M University: https://www.wtamu.edu🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #MissionDrivenLeadership #StaffRetention

Katie Condon, VP of Enrollment Management at Eastern Michigan University, shares how a first-generation college student with no family roadmap climbed from temp admissions counselor to vice president — and built a division focused on access, belonging, and saying yes to students others overlook.In this conversation, you'll learn:✅ How to advocate for yourself so leaders can actually coach and sponsor you✅ Why accepting all feedback equally is damaging your mental health — and how to filter it✅ How AI can extend your team's capacity to serve people 24/7 without replacing human connectionThis episode is for mission-driven leaders who want to build organizations rooted in access and purpose — and lead their teams through growth without losing themselves in the process.👤 ABOUT KATIE CONDON:Katie Condon is the Vice President of Enrollment Management at Eastern Michigan University. A first-generation college student herself, she began her career as a temporary admissions counselor at West Virginia University and spent over a decade in enrollment and recruitment before reaching the VP level. She is passionate about access, mission-driven higher education, and building teams that lead with curiosity.🔗 Katie's LinkedIn: https://www.linkedin.com/in/katie-condon🔗 Eastern Michigan University: https://emich.edu🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis

Meaghan Arena, VP of Enrollment Management at the University of Southern Maine, shares how she grew enrollment year-over-year while institutions nationally are losing ground — and the leadership philosophy that made it possible.In this conversation, you'll learn:✅ How to build a culture where frontline staff drive strategic improvement — not just leadership✅ Why meeting people where they are (in hours, format, and access) is the highest-leverage retention strategy✅ How to reframe your organization's value when the people you serve are questioning whether they need you at allThis episode is for visionary executive directors and nonprofit CEOs who are fighting declining engagement, justifying mission investment, and building systems that serve everyone — not just the easiest-to-reach.👤 ABOUT MEAGHAN ARENA:Meaghan Arena is the Vice President of Enrollment Management, Marketing, and Student Retention at the University of Southern Maine — a public access institution serving traditional and adult learners across two campuses. A first-generation college student herself, she has built her career around expanding access to education for working adults, transfer students, and underserved communities. Under her leadership, USM has grown enrollment year-over-year in a national landscape of demographic decline.🔗 Guest LinkedIn: https://www.linkedin.com/in/meaghan-arena-ba84097/🔗 Organization Website: https://usm.maine.edu🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, host Efrain Lozada sits down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:- FRANSiS™ Website: https://fransis.ai- LinkedIn: https://www.linkedin.com/company/fromfransis#NonprofitLeadership #MissionDrivenLeadership #HigherEducation

Pete Vernig, VP of Mental Health Services at Recovery Centers of America, breaks down how his team maintains a unified clinical culture across 12 inpatient programs and 14 outpatient locations — and what every mission leader can learn about scaling care without losing their soul.In this conversation, you'll learn:✅ How RCA built a unified clinical model across 8 states — and what it    took to get staff aligned✅ Why stigma isn't just a culture problem — it's a life-or-death barrier    to care✅ How telehealth is closing the access gap for communities that can't    reach in-person services✅ Pete's current research: using predictive data to identify relapse risk    before it happens✅ A nuanced expert take on AI in behavioral health — what guardrails are    missing and what mission orgs should knowThis episode is essential for executive directors, operations leaders, and anyone building mission-driven services at scale.👤 ABOUT PETE VERNIG:Pete Vernig is VP of Mental Health Services at Recovery Centers of America, overseeing clinical programming across 12 inpatient programs, 14 outpatient locations, and 8 states. He began his career as a case manager in Denver's public mental health system working with individuals facing co-occurring disorders — and has spent two decades building clinical programs at the highest level of need.Recovery Centers of America: https://recoverycentersofamerica.comCrisis & Treatment Line: 1-800-RECOVERYSuicide & Crisis Lifeline: 988🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. New episodes every Tuesday at 7:00 AM Central.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:FRANSiS™ Website: https://fransis.aiLinkedIn: https://www.linkedin.com/company/fromfransis

David Barron, VP of Enrollment Management at the University of Texas at Tyler, has spent 26 years doing what every mission-driven leader is trying to figure out: how do you reach the people who need you most, remove the barriers standing between them and opportunity, and scale that impact — without unlimited resources?In this conversation, you'll learn:✅ How a peer mentor model expanded from 4 to 46 communities and more than doubled access for first-generation students✅ Why removing barriers — not louder outreach — is what actually moves the needle for underserved populations✅ How to use AI tools to extend your team's capacity without losing the human connection that drives real changeThis episode is for mission-driven executives, program directors, and operations leaders who are trying to serve more people with the same — or shrinking — resources.👤 ABOUT DAVID BARRON:David Barron is the VP of Enrollment Management at the University of Texas at Tyler, where he has helped transform the institution from a second-choice to a first-choice university in East Texas. Over 26 years, he has led three universities to their highest enrollments in history by building community partnerships, removing access barriers, and deploying peer mentor models that meet underserved students exactly where they are.LinkedIn: https://www.linkedin.com/in/david-barron-2720122a/UT Tyler Website: https://www.uttyler.edu🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every week, hosts Keenan Hart and Efrain Lozada sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.

Is your institution — or organization — measuring the wrong definition of success?Dean Kahler, enrollment leader at the University of Idaho, has spent his career challenging one uncomfortable truth: most institutions celebrate outcomes they should be ashamed of.In this episode of the Hart & Hustle Podcast, Dean joins Efrain Lozada for a candid conversation about what it actually takes to lead a mission-driven institution in 2025 — from embedding AI into your strategic plan before your competitors do, to building teams so strong that your job becomes serving them instead of directing them.If you lead a growing organization and you're tired of accepting "good enough," this episode is your playbook.━━━━━━━━━━━━━━━━━━━━━━━━━━━━🔑 WHAT YOU'LL LEARN IN THIS EPISODE━━━━━━━━━━━━━━━━━━━━━━━━━━━━→ Why 60-70% graduation rates are the nonprofit sector's "mowed 70% of the lawn" problem→ How the University of Idaho grew enrollment while schools nationwide are shutting down→ Dean's framework for servant leadership — and why it's the most powerful (not the softest) model→ The AI adoption mistake most institutions are making right now→ Why the real cost of college is not what families think — and how leaders can close that gap→ How to redesign your organization's relationship with industry partners for long-term relevance━━━━━━━━━━━━━━━━━━━━━━━━━━━━🔗 CONNECT WITH DEAN KAHLER━━━━━━━━━━━━━━━━━━━━━━━━━━━━🎓 University of Idaho: https://www.uidaho.edu📘 LinkedIn: https://www.linkedin.com/in/deankahler/━━━━━━━━━━━━━━━━━━━━━━━━━━━━🎙️ ABOUT HART & HUSTLE PODCAST━━━━━━━━━━━━━━━━━━━━━━━━━━━━Hart & Hustle is the podcast for mission-driven leaders who refuse to choose between impact and excellence. Hosted by Efrain Lozada, each episode features executives, innovators, and operators from nonprofit, healthcare, and social impact sectors sharing the real story behind building organizations that matter.Brought to you by FRANSiS™ — the SMS-powered conversational AI built specifically for mission-based organizations. When your community needs answers at 2am on a Sunday, FRANSiS™ makes sure someone's always there.🔗 Learn more: https://www.fransis.ai

What if the key to retaining your best people wasn't a better benefits package — but whether they feel truly seen? Javier Flores has spent 30+ years in higher education investing in students others overlooked. As VP of Enrollment Management at Texas Woman's University, he's built a people-first philosophy that nonprofit HR and People Ops leaders need to hear.In this conversation, you'll learn:✅ The "backpack framework" — why every employee walks in carrying a history that shapes their performance, and how great leaders work with it instead of around it✅ Why investing in people before they're "ready" is the retention strategy that actually compounds over time✅ How to turn the people around your staff (families, mentors, communities) into your most powerful engagement tools✅ What the mentorship chain looks like in practice — and how to build one inside your own organization✅ Why people leave mission-driven organizations (hint: it's rarely the mission) and what leaders can do differentlyThis episode is for HR directors, People Ops leaders, and executive directors who are serious about building a culture where mission-driven staff stay, grow, and give their best.👤 ABOUT JAVIER FLORES:Javier Flores is the Vice President of Enrollment Management at Texas Woman's University, the only public, woman-purpose university in the nation. A first-generation college graduate and the first in his family to earn a doctorate degree, Javier has built a 30-year career leading student-centered teams at institutions across Texas and New Mexico. His work with foster care students, first-generation learners, and underrepresented communities has shaped a people-first leadership philosophy that translates directly to how mission-driven organizations retain and develop their best people.🌐 Texas Woman's University: https://twu.edu🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every Tuesday, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:- FRANSiS™ Website: https://fransis.ai- Keenan Hart on LinkedIn: https://linkedin.com/company/fromfransis#NonprofitHR #StaffRetention #MissionDrivenLeadership

David Harris, CEO of Pro-PT Physical Therapy, built a 20-clinic healthcare organization across California's Central Valley — and he'll tell you the growth almost never happened.In this conversation, David shares the leadership philosophy, communication systems, and people-first culture that took him from PT technician to CEO across a 27-year career — including the moment he almost walked away from it all.You'll learn:✅ Why 88% of people who need physical therapy never receive it — and how Pro-PT is closing that gap✅ The 5-minute monthly podcast that replaced hundreds of daily emails across 20 locations✅ How David evaluates every hire for culture fit before clinical skill — and why it works✅ The mentor conversation that convinced him to stop treating patients and start developing leaders✅ Why David says letting go of good employees is sometimes the greatest win a leader can haveThis episode is for healthcare executives, nonprofit leaders, and mission-driven operators who want to scale impact without losing the people-first culture that makes their work matter.👤 ABOUT DAVID HARRIS:David Harris is the CEO of Pro-PT Physical Therapy, a 20-clinic (and growing) outpatient physical therapy organization serving communities across California's Central Valley. With 27 years in healthcare — including 20 years with Benchmark Physical Therapy where he witnessed growth from 15 to nearly 1,300 clinics — David leads with a people-first philosophy rooted in mentorship, culture, and mission-driven care. He is also a certified coach through the John Maxwell team.🔗 Pro-PT Website: https://propt.net📧 David Harris: [email protected]🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every Tuesday, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.

VP of Marketing at a nonprofit that didn't believe in marketing — here's what he built.Christopher Lloyd is the Vice President of Marketing and Communications at Aspire Indiana Health, one of Indiana's largest nonprofit health systems serving 40,000+ patients annually across behavioral health, primary care, addiction recovery, housing, and crisis services.But when Christopher joined in 2019, the organization had never marketed itself — and they wouldn't even let him use the word "marketing" in his job title.In this episode of Hart & Hustle, Christopher breaks down what it really takes to build a marketing function from scratch inside a mission-driven organization, how to earn trust with clinician-led leadership, and why every nonprofit needs a marketing voice at the highest level of decision-making.In this episode:Why almost every modern marketing tool was built for wealthy consumers — not the people nonprofits actually serveHow Aspire grew from 10,000 to 40,000 patients served by investing in brand and communicationsThe connected TV experiment that worked — and why Christopher walked away from it anywayWhat Medicaid funding cuts actually mean for safety net health organizationsThe servant leader management model that's reducing turnover in one of healthcare's hardest environmentsWhy marketing communications belongs at your executive leadership table"We serve with compassion. We serve with humility." — Christopher Lloyd🔗 Connect with Aspire Indiana HealthWebsite: aspireindiana.org LinkedIn: linkedin.com/company/aspire-indiana-health Facebook: facebook.com/AspireIndianaHealth Instagram: @aspireindianahealth Services: Behavioral Health · Primary Care · Addiction Recovery · Crisis Services · Housing & Job Assistance · Pharmacy

Dennis Carradin has been on the ground at 9/11, Hurricane Katrina, Sandy Hook, and post-Columbine for 30 years — as a trauma therapist specializing in first responders and healthcare workers. In this conversation, he shares how a single encounter at a Dunkin' Donuts after Sandy Hook became the foundation of the Trauma Survivors Foundation: a national network now spanning 41 states, 2,800 trained therapists, and crisis care for over 5,000 first responders.In this conversation, you'll learn:✅ Why less than 500 of 225,000 licensed U.S. therapists specialize in first responders — and what TSF is doing about it✅ How Dennis built a lean nonprofit that delivered 500,000 meals during COVID while keeping 128 restaurants from closing✅ What nonprofit leaders must do right now as donations drop 27–35% across the board✅ How TSF handles 2 AM crisis calls with a small team — and where the gaps still are✅ What Dennis says directly to first responders who've been white-knuckling it aloneThis episode is essential for nonprofit executives, healthcare leaders, and HR/People Ops professionals navigating funding pressure, team burnout, and the challenge of sustaining mission work in a leaner landscape.👤 ABOUT DENNIS CARRADIN:Dennis Carradin is a trauma therapist with 30 years of experience specializing in first responders, healthcare workers, and mass casualty events. He has responded to 9/11, Hurricane Katrina, Sandy Hook, post-Columbine, and disasters worldwide. He is the President and founder of the Trauma Survivors Foundation and serves as Clinical Director for Delaware's CSIM team.🌐 Trauma Survivors Foundation: https://www.traumasurvivorsfoundation.org🌐 Dennis's Website: https://www.denniscarradin.com🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every Tuesday, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:- FRANSiS™ Website: https://fransis.ai- FRANSiS on LinkedIn: https://linkedin.com/company/fromfransis

Dianna Huddleston, VP of Community Partnerships at Aspire Indiana Health, breaks down how their organization serves 40,000 clients across 8 clinics—offering primary care, behavioral health, pharmacy, housing, and employment services all under one roof.In this conversation, you'll learn:✅ How Aspire's "no wrong door" same-day access model works in practice✅ Why they opened pharmacies inside their clinics—and what changed for patients✅ How they grew from 300 to 950 staff while navigating federal funding cuts✅ What whole-person care actually looks like for underserved communities✅ How leaders stay grounded when external pressure is at its highestThis episode is perfect for nonprofit executives and healthcare leaders looking to build more integrated, sustainable service models without turning anyone away.👤 ABOUT DIANNA HUDDLESTON:Dianna Huddleston is a licensed clinical social worker and VP of Community Partnerships at Aspire Indiana Health, where she has served for 12 years. A self-described "clinically trained unicorn," Dianna bridges the gap between frontline care and business leadership—connecting community partners to Aspire's integrated model and amplifying voices that often go unheard.LinkedIn: https://www.linkedin.com/in/dianna-huddlestonAspire Indiana Health Website: https://aspireindiana.org🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every Tuesday, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.Subscribe for weekly insights on nonprofit leadership, operations, and scaling mission impact.🔗 CONNECT WITH US:- FRANSiS™ Website: https://fransis.ai- FRANSiS™ LinkedIn: https://www.linkedin.com/company/fromfransis

Stephanie Vranich, VP of Outreach & Development at Volunteers of America Florida, breaks down how a $30M nonprofit serving 5,000+ Floridians each year raises funds, tells impact stories that actually move donors, and navigates the uncertainty of federal funding cuts—without losing momentum.In this conversation, you'll learn:✅ Why direct mail still drives donations (and how to make it impossible to ignore)✅ The impact story framework that converts skeptical donors into loyal supporters✅ How VOA Florida is diversifying revenue as federal grants grow more uncertain✅ What "no money, no mission" really means—and why it changes how you lead✅ How to build a fundraising culture when you're a team of three covering 60+ programsThis episode is perfect for nonprofit executive directors, development officers, and mission-driven leaders trying to sustain and grow their organizations during an uncertain funding environment.👤 ABOUT STEPHANIE VRANICH:Stephanie Vranich is the VP of Outreach & Development at Volunteers of America Florida, where she built the organization's outreach and development department from the ground up over 12 years. She oversees fundraising, marketing, and donor relations for a $30M organization serving thousands of Floridians experiencing homelessness, housing instability, and mental health challenges.LinkedIn: https://www.linkedin.com/in/stephanie-vranich-9531623/VOA Florida Website: https://www.voaflorida.org

🔗 Connect with October:LinkedIn: https://www.linkedin.com/in/october🏥 Central Health: centralhealth.netCommunity Care Clinic: communitycare.texas.orgOctober Ambrose went from certified nursing assistant to System VP of People Partnerships & Engagement at Central Health — the Travis County Hospital District serving uninsured and underinsured residents across Central Texas. In this conversation, she breaks down how authentic leadership, mentorship, and smart technology adoption are reshaping how mission-driven healthcare organizations build and retain their teams.You'll learn:✅ How AI transcription tools are giving healthcare providers more direct patient interaction — and what that means for your care team✅ Why authenticity is October's #1 leadership value and how she instills it across a large health system✅ How she navigated imposter syndrome as a Black woman in corporate healthcare — and when she finally "shifted back"✅ Her mentorship model for developing the next generation of healthcare leaders✅ Career advice for women of color stepping into rooms they weren't expected to occupyThis episode is perfect for nonprofit HR directors, healthcare operations leaders, and mission-driven executives who want to build cultures where people stay, grow, and lead.

Najla Wortham started at Rock Creek Foundation in 2007 as an employment consultant — boots on the ground, carving out jobs for individuals with disabilities. Eighteen years later, she's the President and CEO, making her the first African American woman to lead the organization in its 52-year history.In this conversation, Najla breaks down exactly how Rock Creek builds leaders from within, how she navigated imposter syndrome at the executive level, and what her sustainability strategy looks like as federal Medicaid funding comes under pressure in 2026.✅ Why "growing your own leaders" is Rock Creek's #1 cultural differentiator✅ How to overcome imposter syndrome as a leader of color in nonprofit spaces✅ Najla's 2026 strategy for reducing reliance on federal and state funding✅ What it means to lead with vulnerability, transparency, and "fail forward" thinking✅ Why the smartest person at the table is a warning sign, not an assetThis episode is essential for nonprofit Executive Directors and HR leaders building succession plans, navigating funding uncertainty, or leading organizations through culture change.

Chrystina Russell flew from Burundi to tell us what nonprofit leaders need to hear right now: how Village Health Works absorbed a $1.4 million USAID funding gap — and didn't blink.In this conversation, you'll learn:✅ How mission-driven organizations survive sudden federal funding cuts✅ Why love alone isn't enough — you need love AND skill to serve vulnerable communities✅ What leading from a resource-scarce environment teaches you about systems thinking✅ The leadership philosophy behind a 20-year organization serving 200,000+ peopleThis episode is perfect for Executive Directors, nonprofit CEOs, and program leaders navigating funding uncertainty, staff burnout, and the pressure to do more with less.📊 KEY TAKEAWAYS:- The system is often the problem — not the people in it. Whether it's teacher burnout or nonprofit funding gaps, individual effort can't outrun broken structures.- Love is necessary, but not sufficient. Serving vulnerable communities requires pairing genuine care with real, technical skill.- Village Health Works serves 200,000+ people across 19 communities with 200 community health workers — and absorbed a $1.4M USAID gap without abandoning its mission.- When peanut paste shipments stopped overnight, the team pivoted to growing their own — turning a crisis into community economic empowerment.- Rest is resistance. Chrystina shares how Tricia Hersey's framework reshaped her leadership approach to sustainability.👤 ABOUT CHRYSTINA RUSSELL:Chrystina Russell is the Chief Strategy and Development Officer at Village Health Works, a 20-year-old community health organization in Burundi, East Africa. She began her career as a bilingual special education teacher in the Bronx, spent a decade as a teacher and principal in East Harlem, and transitioned into international development after building a track record of results in education innovation. She now leads fundraising and strategic development for an organization running a 200-bed hospital, secondary and primary schools, and community economic empowerment programs serving 200,000+ people.🎙️ ABOUT HART & HUSTLE:Hart & Hustle brings you weekly conversations with mission-driven leaders solving real problems in healthcare, education, and community services. Every Tuesday, hosts Keenan Hart and Efrain sit down with nonprofit executives, operations directors, and innovators to uncover practical strategies you can implement in your organization.