PODCAST · business
Karen Isn't Always Right
by Christopher Frey
Our mission at KIAR is that we're here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU
Episodes
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Episode 41 - Gretchen Lynch
Gretchen has been on KIAR before and wanted to come back on to further discuss her experience as being a Karen and trying to get past what happened. We talk at length about why this behavior happens even well-tempered people and how there are different "levels" of Karens. Always a pleasure to…
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Episode 40 - Joshua Fowler
Joshua Fowler - Joshua works at an auto parts supply company out on the east coast. To my surprise, that industry gets a lot more Karens than one would think. We talk about one particularly methy one that ended in a bad Yelp review. Enjoy!
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Episode 39 - Aaron Larkin
Aaron has been a truck driver for some time now and shares his unique perspective when it comes to Karen. We discuss the tendency for affluent areas to come with more attitude and how important it is to sometimes just swallow your pride in an effort to just move on from a situation. I gotta tell...
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Episode 38 - Micahjosiah Borrenson
Micajosiah has been a manager in the grocery business and shares the importance of finding your calm. He also talks about how a consistent schedule in the service industry can be invaluable in mitigating anxiety when feeling overwhelmed. Super nice guy and great to get to know him
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Episode 37 - Sara Girdler
Sara is a General Manager of a Gap just outside Chicago. Sara and I had a great conversation during this episode. We talk about the flight or fight response many folks have when a situation escalates, the importance of being empowered by a company to solve problems and one that really stood out…
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Episode 36 - Ryan Marr
Ryan has been a variety of customer facing jobs, is a former marine, and my oldest friend. We talk about the importance of developing a rapport and doing customer service face to face and why the fast pace of life may have led to an overall decline in customer service in a lot of companies. It…
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Episode 35 - Jim Lenderts, Marijuana Enforcement Officer for Ft. Collins PD Shares His Customer Service Perspective
My guest today is Jim Lenderts, Marijuana Enforcement Officer for the Ft. Collins, CO Police Department. He gave us the police officer perspective of customer service and shared some fantastic insight into keeping cool under pressure, emotional intelligence, empathy, and some verbal Judo. I have…
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Episode 34 - Jeff Klaene
The great and powerful Jeff joins KIAR again
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Episode 33 - Chris Chapman
Chris is the manager of a furniture store and he comes to us today to talk about how to head things off at the pass with Karen, who Karen actually is, and what it's like to be videotaped during a Karen altercation. Great guy and insightful conversation. Karen Isn't Always Right is here to not…
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Episode 32 - Nicholas Hinrichsen
Today's guest is Nicholas Hinrichsen, Stanford MBA and founder of an online used car sales company called Carlypso. Buying a used car is a very emotional decision and Nicholas is sharing his experience with escalated customers. In 2017, Nicholas sold his business to Carvana. After three years…
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Episode 31 - Sherell Owen
Sherell is a an up and coming General Manager with Cinemark Theatres as well as being a fellow KC Chiefs fan. She came on the show and shared her career progression which included some serious determination. We also talked about the importance of trusting your team and being genuine to Guests. I...
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Episode 30 - Ryan Steely
Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the...
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Episode 29 - Heath Poe
Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the...
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Episode 28 - Shaad Barth
We're here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress...
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Episode 27 - Michael Venner and I Talk Shutdown, Leadership, and Missing Our Teams
Michael Venner is an outstanding GM for Cinemark Theatres in the Dallas area. Michael is someone who is constantly thinking of new and better approaches to things and does an amazing job of conveying this to everyone and genuinely being there to help anyone who needs it. We chat at length about…
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Episode 26 - Renae Spargo: How to Stand Your Ground Against a Karen
Renae is a former GM for AMC Theatres and was one of the best bosses I've ever worked for. She's now in the banking industry and gives great advice on keeping it together and standing ground to a Karen. I love her direct and no nonsense attitude and she's always a blast to talk to.
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Episode 25 - Oscar Gonzalez
Oscar is a GM with Cinemark Theatres and I'm a big fan of the guy. On this episode, we talk about his stint as an auditor, the difference in Guests in a discount market vs. first run and the importance of having great teams. Karen Isn't Always Right is here to not only commiserate with anyone...
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Episode 24 - Luis Coria Talks About Winning the Customer, Not the Argument and the Challenges of the Parents of Teen Guests
Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the...
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Episode 23 - Susan Swan: Dedicated GM in the Face of Adversity
Susan and I discuss a lot of the challenges we face in the day to day running of a theatre, but also talk a lot about what has kept us going in the industry for so long. Susan has been through a great deal in her career and she still keeps a great attitude and mindset.
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Episode 22 - Brady Tyler, Talent Development Specialist for Cinemark Theatres
Brady Tyler, Talent Development Specialist for Cinemark Theatres joins us today. Brady is a face known to many within the Cinemark ranks and got his start taking care of customers from the very beginning of his career. Now he helps the rest of Cinemark with resources he's developed to be able to…
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Episode 21 - Brandon Hobby, Cinemark Director of HRIS Implentation Shares His Career Story and the MANY Hats He's Worn
Brandon and I first crossed paths when he was my auditor back in 2007. Pretty sure it was my worst audit in my career and yet, I couldn't help but still like him as he's one of the friendliest and approachable people I've ever met. Next to some Cinemark executives, Brandon is probably one of the...
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Episode 20 - Wayne Fugate Shares What It's Like to Be Assaulted by Karen
Wayne is a good friend of mine and a fellow Theatre General Manager. I'm not sure I've ever met someone as passionate about doing things the right way and standing up for what you believe in. Today, we talk a great deal about leadership as well as the struggles with trying to find the elusive…
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Episode 19 - Mike Perez and the Server Life
Mike and I met when I moved recently and I was in his restaurant and I asked my server if she knew anyone who'd like to come on my podcast to talk about working in the service industry. She didn't hesitate to put me in touch with Mike. While a worldwide pandemic delayed things a little, we were...
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Episode 18 - Heather Shares Her Movie Theatre Story
Heather takes us thru how she got her 1st job at a theatre and worked her way up to being a Senior Manager at a theatre in the Chicago area. Heather is one of the most dedicated people I've ever come to know. Also, I figured if I could convince her to let me marry her best friend, I could…
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Special Episode 9 - Your Host Takes a Look at the "No, KaReN" FB Page
Christopher peruses and comments on the FB page, "No KaReN" and its associated comments. Interesting stuff in there.
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Episode 17 - Shane Householder Shares His Movie Theatre Adventures
Shane currently works in the training department for AMC Theatres. He and I became friends back in 2011 back when he had the impossible task of being my mentor as I transitioned into the GM ranks with AMC when I joined the company. Shane takes us thru his career as bounced all over the country…
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Special Episode 8 - Todd Rapier Shares His Movie Theatre Story
Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the...
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Episode 16 - Charlie Street - A Cinemark Icon
Charlie Street started working in theatres when he was a teenager and ended his career as a Divisional Vice President. He takes us through his career and shares his reason for why he loved the job - the people. Charlie also gives some valuable insight into some of his Karen encounters as well as...
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Special Episode 6 - Danny Shares His Movie Theatre Story
Danny comes back to Karen Isn't Always Right! This time, amongst a myriad of topics, he takes us through his career progression and shares why he's stuck around this industry for so long. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to...
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Special Episode 7 - Dustin Shares His Theatre Story
Dustin and I talk about how he got started working in movie theatres and his career progression. He also shares why he loves the industry and the reasons he's stuck with it for so long. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to…
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Episode 15 - Gustavo and I Talk Banking and Theatre Customer Service
https://anchor.fm/chris-frey/support Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging...
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Special Episode 5 - David Shares His Movie Theatre Story
https://anchor.fm/chris-frey/support Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging...
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Episode 14 - Maya Talks Customer Service in the Banking Industry
Please show your support for Karen Isn't Always Right by going clicking on the link below: https://anchor.fm/chris-frey/support Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and...
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Episode 13 - Gretchen Lynch Talks About Her Time as a Karen
Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the...
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Special Episode 4 - Crystal Shares Her Movie Theatre Story
Karen Isn’t Always Right is taking a moment to pivot a little. We’re going to share our stories about why we have a passion for working in movie theatres. We want to share these with not only others in the exhibition industry, but also with those on the production side that may have the…
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Episode 12 - Brodie, Zeak, and Riley Discuss Karen from a Teenage Perspective
A customer service based podcast
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Special Episode 3 - Jeff Shares His Movie Theatre Story
Karen Isn’t Always Right is taking a moment to pivot a little. We’re going to share our stories about why we have a passion for working in movie theatres. We want to share these with not only others in the exhibition industry, but also with those on the production side that may have the…
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Episode 11 - Tyler and Christopher Discuss the Origin of Karen
Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the...
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Special Episode 2 - Christopher shares his theatre story
Karen Isn’t Always Right is taking a moment to pivot a little. We’re going to share our stories about why we have a passion for working in movie theatres. We want to share these with not only others in the exhibition industry, but also with those on the production side that may have the…
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Episode 10 - Christopher talks with Jeff about his social media presence
Christopher and Jeff talk at length about his approach to challenging guests on social media as well as many other things.
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Episode 9 - Christopher and Alesha Talk Anxiety and the Green Mile
Alesha talked to me about how much she relates to the anxiety I discuss on the show and I thought, who better to come on and discuss their own personal experiences? Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also...
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Episode 8 - Danny Might Think I'm a Bitch :)
Danny, with over 30 years of experience in customer service, shares his thoughts on the many challenges we've encountered over the years. He may just think I'm a bitch, but I still somehow have his respect
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Episode 7 - Karen and My Anxiety
A very personal episode in which I discuss my personal anxiety associated with the extremely difficult guest and customers I encounter. If you personally struggle with the same thing, I urge you to listen as you may be able to relate. If you don't, but know someone who might, please share with them.
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Episode 5 - Bry and Rick Chat With Their Old Boss
I sit down with Rick and Bry, a couple of former managers of mine. We talk about some of our experiences in the early days of working together as well as a few of the new, crazy things that's happened since we parted ways. Karen Isn't Always Right is here to not only commiserate with anyone…
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Special Episode 1 - "Fucking Karen" (courtesy of Jake from Northern Colorado)
Jake shares his terrible run in with Karen while working his 3rd shift at the local Walgreens. Fucking Karen indeed. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately -...
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Episode 4 - My Son and I talk Pizza, Customers, and Joe Rogan
My son and I discuss his experiences as a teenager working in customer service. Riley shares his thoughts on some of the challenges he's faced while working at a pizza joint as well as a couple of other restaurants. He brings a unique perspective that many of us may have forgotten about as we've...
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Episode 3 - Christopher Going Solo Again
Christopher shares his thoughts again about some specific customer encounters, the upcoming busy season at his job, and why he started this podcast. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide…
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Episode 2 - Some Alone Time With Your Host
This episode is your host, Christopher, discussing his thoughts about Karen, customer service, and pretty much any other random thought that passes through is brain. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to…
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Episode 1 - An Introduction to Karen Isn't Always Right
The inaugural episode of Karen Isn't Always Right and what we're about. We're still a little ghetto in terms of production, but we'll get better! Hang in there and if you have ideas or questions, go to KIARpodcast.com and tell us!
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ABOUT THIS SHOW
Our mission at KIAR is that we're here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU
HOSTED BY
Christopher Frey
CATEGORIES
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Frequently Asked Questions
How many episodes does Karen Isn't Always Right have?
Karen Isn't Always Right currently has 49 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Karen Isn't Always Right about?
Our mission at KIAR is that we're here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of...
How often does Karen Isn't Always Right release new episodes?
Karen Isn't Always Right has 49 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Karen Isn't Always Right?
You can listen to Karen Isn't Always Right on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Karen Isn't Always Right?
Karen Isn't Always Right is created and hosted by Christopher Frey.
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