Leadership Lens

ABOUT LINDSAYLindsay Pizarro, CCM, CCE, is managing director of The Golden State Chapter of the Club Management Association of America. She brings more than two decades of experience in private club operations and association leadership across city, yacht and country clubs throughout California.Lindsay began as a student intern in San Francisco and built her leadership foundation at the Bohemian Club, St. Francis Yacht Club and Burlingame Country Club. She later served in GM roles at Newport Harbor Yacht Club, The Country Club of Rancho Bernardo and California Yacht Club. She also spent nine years on The Golden State Chapter board, including service as chapter president.Known for her energy, optimism and ability to connect people, Lindsay leads through gratitude, possibility and growth. Today, she strengthens education, mentorship, professional development and connection across the chapter. Away from work, she is devoted to her daughters, family and the daily practice of choosing joy.EPISODE HIGHLIGHTLindsay reflects on the experiences that shaped her leadership.The Bohemian Club taught her not to be star-struck and to treat every person with equal respect. St. Francis Yacht Club taught her resilience, whether she was carrying a keg during Big Boat Series or responding when a sea lion washed ashore during family brunch. The lesson was clear: No job is beneath a leader, and sometimes leadership means taking a breath before returning to care for the team and members.Lindsay credits mentors who recognized her potential before she saw it herself. Their encouragement shaped her commitment to answering the phone, making introductions and connecting professionals with the resources they need.The conversation becomes deeply personal as Lindsay discusses losing her husband and raising two young daughters. That loss changed her understanding of urgency, empathy and what constitutes a genuine crisis. When the demands of her GM role began affecting her family, moving closer to her parents and sister became an act of leadership at home.Lindsay is equally candid about becoming a GM at 35, then discovering that experience and wisdom are not the same. While leading a centennial celebration and major clubhouse rebuild from temporary facilities, she was let go. The setback taught her humility and the importance of seeking help before isolation turns a challenge into a crisis.Through The Golden State Chapter, Lindsay now creates the professional community she once needed. She remembers people, makes intentional introductions and helps newcomers feel welcomed.Across city, golf and yacht clubs, Lindsay has learned that the activity bringing people through the door may differ, but the deeper need is the same. Facilities and food support the experience. Feeling seen, valued and connected creates the community.WHAT YOU’LL LEARN FROM THIS CONVERSATION• How family, faith and hard work established Lindsay’s leadership values• Why optimism becomes stronger when balanced with realism• How experience helps leaders distinguish genuine crises from everyday problems• Why leaders must be willing to work alongside their teams• How mentors can recognize potential at pivotal moments• Why vulnerability strengthens empathy and connection• How profound loss reshaped Lindsay’s leadership perspective• What becoming a GM at 35 taught her about experience and wisdom• How asking for help can turn isolation into ideas and hope• Why intentional introductions create belonging• Why clubs ultimately exist to help people feel seen and valuedThroughout the episode, Lindsay returns to connection as both a leadership practice and the deeper purpose of clubs. When leaders answer the phone, share resources and remember people’s stories, they build communities capable of holding both celebration and loss.

ABOUT CHRISChris Gale, DCA, is director of racquets at Bent Tree Country Club in Dallas, TX, and vice president of The Directors Club of America. With more than 25 years of private club experience, he has led racquets programs at clubs across California, Massachusetts, Rhode Island and Texas, including River OaksCountry Club and Duxbury Yacht Club.Known for staff development, program revitalization and member-focused leadership, Chris brings a broad operational perspective to a role that has expanded far beyond the traditional director of tennis position. Through The Directors Club of America, Chris also helps create stronger professional networks and career pathways for current and future racquets leaders. He views the organization as a family of professionals who share ideas openly, learn from one another and work collectively to strengthen the futureof racquets leadership in member-owned private clubs.EPISODE HIGHLIGHTChris traces a leadership journey that began at 21, when he was jobless, homeless and down to $2.84. Rather than return toAustralia, he borrowed a telephone and the Yellow Pages, called country clubs across the California desert and found the opportunity that launched his career as a director.That early experience still grounds his leadership in gratitude, humility and determination. Chris explains that the modern director of racquets is no longer responsible only for teaching, programming and visibility. The position increasingly resembles a CEO role, requiring financial and business acumen, human resources knowledge, capital planning and the ability to leadprofessionals across tennis, pickleball, platform tennis, padel and other emerging sports.For Chris, however, operational sophistication must always serve the member experience. At Bent Tree, golf may initially attract a family to the club, but Chris shares the example of Instant Racquets, a six-week introduction to tennis and pickleball designed to remove the intimidation new players often feel. Participants begin together, develop skills together and frequently continue as league teams and friendship groups. What starts as instruction becomes a community within the community.The conversation also explores leading change with patience, communication and performance. Members may want immediate transformation, but leaders must explain the destination, the pathway and the time required to get there. Vision only has value when a united team follows it with action.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this wide-ranging conversation, Chris shares lessons from more than 25 years of racquets leadership, program development and private club hospitality. You’ll hear:How resilience and a willingness to ask for an opportunity launched Chris’s leadership career at age 21Why gratitude continues to shape the way he leads three decades later How organic mentorship can develop both technical expertise and people leadershipWhy the director of racquets role increasingly requires the mindset and acumen of a CEOWhy emerging racquet sports can introduce new players to tennis rather than compete with itWhy every member deserves programming, from highly competitive players to complete beginnersWhy a positive staff culture directly shapes participation, engagement and the member experienceHow The Directors Club of America supports networking, shared learning and stronger career pathwaysWhy asking for help is professional growth rather than a loss of prideThroughout the episode, Chris connects strategy and culture to a simple leadership standard: People should want to be there. When a team is aligned, professionals feel ownership and members experience genuine warmth at every touchpoint, racquets becomes more than a collection of courts and programs. It becomes one of the places where a private club’s sense of family is most visibly brought to life.

ABOUT KRISKris Butterfield Cance, MCMP, is director of membership and communications at La Cumbre Country Club in Santa Barbara, CA. She brings two decades of private club experience spanning membership, communications, operations and people and culture.Her leadership perspective is informed by organizational change, global leadership and psychology. Those disciplines reinforce a principle that guides her work: Private clubs are in the people business. Strategy may establish direction, but culture is created by how members and employees experiencechange, communication and everyday interactions.A natural relationship builder, Kris focuses on helping people move from feeling like visitors to feeling that they have found their community. At La Cumbre, she has used communication as a culture-building tool, including adding club-specific language to the employee handbook so new team members can understand the traditions, terminology and history behind themember experience. Her approach connects clear communication, authentic service and shared responsibility for member engagement across every department.EPISODE HIGHLIGHTStep into an insightful conversation with Kris Butterfield Cance, MCMP, director of membership and communications at La Cumbre Country Club. Drawing on experience across membership, communications, operations and people andculture, Kris explains why the strongest private clubs understand that they are not simply managing amenities. They are creating belonging.Kris begins with a simple truth: Culture is not something a club declares. It is something members feel and employees live in every interaction. When team members feel seen, supported and connected to a shared purpose, they are betterprepared to create experiences that feel personal rather than transactional.Communication is central to that work. Kris describes creating a section of La Cumbre’s employee handbook devoted to club language, including the history and meaning behind traditions. Shared language helps employees understand the club’s story and gives them the confidence to participate in its culture from the beginning.Kris explains why clubs should hire for curiosity and genuine care, give employees permission to be human and preserve the traditions that define the club while allowing other practices to evolve. Her phrase ‘progressively rooted’ captures the balance: grounded in identity, but open to becoming what the community needs next.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, Kris shares practical ideas shaped by two decades in private clubs and her experience across both the member and employee sides of club culture. You’ll hear:How organizational change, global leadership and psychology shape Kris’s approach to culture and connectionWhy culture is created through small, repeated behaviors rather than declarationsWhy meaningful engagement should be measured by relationships formed, not only attendanceWhy shared communication allows every department to read from the same bookHow club-specific language and history can strengthen employee onboardingand belongingHow giving employees permission to be human creates service that feels authentic rather than scriptedWhy retention belongs to the entire club rather than one membership professionalWhy trust gives club leaders the grace to navigate disagreement and imperfectionHow a private club creates belonging through continuity, recognition and relationships that deepen over timeThroughout the conversation, Kris brings leadership back to human connection. Her perspective reminds us that members are not simply joining a place. They are searching for their people. When a club builds belonging internally, communicates with clarity and creates intentional opportunities for relationships to grow, engagement, retention and long-term relevance follow naturally.

ABOUT LUANNLuAnn Giovannelli is COO of Bay Colony Community Association and a respected private club executive whose career spans nearly four decades. Her leadership experience includes senior roles at prominent club organizations, including Cherokee Town & Country Club, where she became the first woman to lead the Town Club.Although LuAnn entered the club profession unexpectedly, the industry was not entirely unfamiliar. Her father built golf courses and worked as a superintendent. Early in her career, accomplished club leaders and members gave generously of their time, challenged her to make decisions and helped her understand that lasting leadership is built through fairness, consistency and the way people are treated.LuAnn’s philosophy has evolved from a strong focus on operations and process to an emphasis on trust, mentorship and developing others. She believes leaders must hire capable people, give them the tools to succeed and resist the impulseto micromanage. Her foundational principle has remained constant: There is no right way to do the wrong thing.Beyond the club industry, LuAnn has served as a Guardian Ad Litem, advocating for children who have been removed from their homes because of abuse or neglect. The experience deepened her commitment to careful listening, humility and compassion while reinforcing her belief that leaders should seek to understand what may be happening beneath the surface of a person’s behavior.EPISODE HIGHLIGHTLuAnn shares how integrity, trust, courage and compassion shaped her career and continue to guide the legacy shehopes to leave. She also credits her husband with recognizing that she was good at the work before she fully accepted it herself. Those influences helped form a philosophy she still carries today: Do the right thing, even when it is the hard thing.She describes the shift from managing operations to leading people. As responsibilities grow more complex, leaders must let go of the work they know best, hire capable people and allow them to lead. Throughout the conversation, LuAnn brings leadership back to people. Her Guardian Ad Litem service taught her to listen more carefully, avoid assumptions and look for the reason behind a change in behavior. She closes with a belief that reaches the heart of the member experience: The deeper purpose of a private club is to create lifelong memories that connect familiesacross generations.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, LuAnn shares insights shaped by nearly four decades in private club leadership, her experience opening doors for women and her service as a Guardian Ad Litem. You’ll hear:Why early mentors and her husband’s belief helped her recognize and develop her ability to leadHow the principle that there is no right way to do the wrong thing became the foundation of her leadership philosophyWhy leaders must make decisions, learn from mistakes and resist the paralysis that comes from overanalysisHow leadership evolves from mastering operations and processes to mentoring people and creating opportunityWhy letting go of micromanagement is a discipline and a necessary step in developing capable leadersHow understanding the values and motivations of younger generations can strengthen the club workforceHow research, authenticity and the willingness to admit what you do not know strengthen an interviewWhat Guardian Ad Litem service taught LuAnn about listening, humility and the danger of making assumptionsThroughout the conversation, LuAnn reinforces that leadership becomes more meaningful when it moves beyond titles and accomplishments toward impact, purpose and the growth of others. Her perspective reminds us that the strongestlegacy is not simply the organization we operated, but the people we prepared, the doors we opened and the memories we helped make possible.

ABOUT TANIATania Elias Calles is junior sailing director at Balboa Yacht Club and a four-time Olympian who represented Mexico in sailing at the Sydney 2000, Athens 2004, Beijing 2008 and London 2012 Olympic Games. She competed in the single-handed Europe class at Sydney and Athens and in the Laser Radial class, now known as ILCA 6, at Beijing and London. She rose to No. 1 in the world rankings during her elite career.Introduced to sailing as a child, Tania was drawn to the freedom of the boat, the challenge of reading the wind and the connection she felt with nature. Mexican world champion and Olympian Eric Mergenthaler became an early example of what excellence could look like, inspiring her to set increasinglyambitious goals at the national and international levels.After an injury disrupted her Beijing campaign and sponsorship support fell away, Tania established a Guinness World Record by sailing 300 nautical miles unassisted from Los Cabos to Puerto Vallarta to help fund her return to the Games. At Balboa Yacht Club, Tania leads a program serving children from age 5 through their teenage years while also developing the coaches who work with them. Her philosophy combines clear standards, purposeful challenge and a strong sense of belonging so young sailors can grow as athletes, teammates and grounded, confident individuals.EPISODE HIGHLIGHTStep into an inspiring and candid conversation with Tania Elias Calles, as she shares how belief, discipline, resilience and belonging shape exceptional athletes, thoughtful leaders and strong club communities.Tania reflects on discovering sailing as a child and learning to understand the invisible power of the wind and how Mexican world champion Eric Mergenthaler made excellence feel attainable .She also shares the realities behind four Olympic campaigns: the physical demands of single-handed sailing, the difficulty of securing funding and the team required to help an athlete focus entirely on preparation. The conversation then turns to Tania’s work at Balboa Yacht Club, where she is developing young sailors and the coaches who guide them. She explains why progression must be intentional, why children need opportunities to fail andfigure things out for themselves and how sailing develops decision-making under pressure.Throughout the conversation, Tania reinforces that junior sailing is about far more than producing racers. It is an opportunity to help young people feel seen, heard and connected to a team while building confidence, character and values. For families, it also preserves a lifelong passion and a club legacy that can move from one generation to the next.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, Tania shares insights shaped by an Olympic career, high-performance coaching and her leadership of junior sailing at Balboa Yacht Club. You’ll hear:How a childhood introduction to sailing evolved into a career spanning seven Olympic Games as an athlete, coach and team leaderHow setting increasingly ambitious goals helped her progress from national competition to the world stageWhy elite athletes need a multidisciplinary team that allows them to focus fully on preparationWhy she sailed 300 nautical miles unassisted to establish a Guinness World Record and fund her London campaignWhy coaching carries a responsibility to model the values, discipline and behavior behind the resultsWhy children need opportunities to fail, think independently, recover and try againHow supporting young coaches strengthens consistency, across a junior programWhy junior sailing carries family traditions, club culture and a sense of belonging into the next generationThroughout the conversation, Tania reinforces that excellence is not simply the result we see at the finish line. It is built through discipline, preparation, failure, recovery and the support of people who make the journey possible.

ABOUT CRYSTALCrystal Thomas is CEO of Management Connection, where she works with private club leaders, boards and associations to strengthen leadership, culture, clarity and organizational effectiveness.Her career includes 30 years managing three private clubs and more than two decades in association management. That experience has allowed her to view leadership from inside the clubhouse as well as from the broader association perspective, where patterns across organizations become easier to recognize.An entrepreneur as well as an industry leader, Crystal developed The Clear Solution, a performance evaluation system, and Club Leader 360, a leadership development platform. Her work reflects a long-standing commitment to helping leaders better understand themselves, their teams and the cultures they are responsible for shaping.Crystal’s leadership philosophy centers on four interconnected ideas: context, clarity, culture and capacity. She encourages leaders to reduce unnecessary noise, address difficult issues directly and align the culture they want to create with the capacity they and their teams can realistically sustain.EPISODE HIGHLIGHTStep into a candid and insightful conversation with Crystal Thomas, CEO of Management Connection. Drawing on decades of experience in private club management, association leadership and entrepreneurship, Crystal explores what leaders need to create healthy cultures and sustain them over time.In this episode, Crystal shares the four ideas that anchor her leadership philosophy: context, clarity, culture and capacity. She explains that culture is the experience a team and membership have every day, while capacity is a leader’s ability to sustain the energy, focus and presence required to shape that experience intentionally.Crystal also reflects on one of the most challenging periods of her career. After moving from Calgary to Missouri, she spent a year apart from her family, navigated immigration requirements, reapplied for her position four times and led a demanding club operation through personal and professional uncertainty.That experience taught her that leadership is not about avoiding tension, but navigating it with clarity and intention.The conversation examines why leaders become stuck when they carry too many priorities, expectations and open mental tabs. Crystal discusses the value of identifying what matters most, removing what is unnecessary, protecting one’senergy and addressing the difficult conversation taking up valuable brain real estate.Throughout the conversation, Crystal reinforces the deeper purpose of private clubs as places of community, comfort, recognition and belonging. WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, Crystal shares insights shaped by decades in private club management, association leadership and entrepreneurship. You’ll hear:How leading clubs and associations gave Crystal two perspectives on the same leadership challengesWhy context, clarity, culture and capacity are interconnectedHow culture forms every day—and why leaders must shape it intentionallyWhy a leader’s capacity influences the energy and focus available to the organizationHow empathy balances heart, head, support and accountabilityWhy leadership is not about avoiding tension, but navigating it with clarity and intentionHow strategic priorities and removing the unnecessary restore clarity Why an avoided conversation consumes energy and reduces capacity Why boundaries, rest and energy management strengthen a leader’s well-beingWhy truly listening means hearing what remains unspokenThroughout the conversation, Crystal reinforces that leadership begins with the leader. Clarity brings us back to center, capacity sets the ceiling for culture and strong leadership depends on intentional choices about attention, energy and trust.

ABOUT WHITNEYWhitney Reid Pennell is founder of RCS Hospitality Group, a consulting and training firm serving the private club and hospitality industries. Her work focuses on service culture, leadership development, team training and helping clubs create meaningful, consistent and personalized member experiences.Whitney’s leadership philosophy was shaped by her upbringing on a ranch, her experience in sports and the mentors who helped her recognize her own potential. Those early influences taught her the value of work ethic, preparation, personal responsibility, teamwork and showing up for others.Through RCS Hospitality Group, Whitney helps leaders create clarity, provide meaningful feedback and build environments where team members take ownership and succeed. Her approach emphasizes that standards, strategy and data matter, but people need to understand and believe in the purpose behind them. Whitney is known for helping club leaders better understand the connection between culture, service and leadership. She encourages leaders to model the behavior they expect, develop others intentionally and create teams that arenot only a strong culture fit, but meaningful contributors to the culture.EPISODE HIGHLIGHTStep into a thoughtful and insightful conversation with Whitney Reid Pennell, founder of RCS Hospitality Group. With decades of experience in club consulting, training and leadership development, Whitney shares how personal responsibility, mentorship, empathy and service culture have shaped her workacross the private club industry.In this episode, Whitney reflects on the lessons she learned growing up on a ranch, playing sports and working with leaders who helped her see her potential before she fully recognized it. She discusses how those experiences influenced her commitment to helping others grow, lead and contribute to thefuture of the industry.Whitney also explores the shift from managing teams to truly developing people. She explains why delegation is not simply handing off work but creating opportunities for others to learn, stretch and grow. For leaders, that shift requires trust, clarity and the willingness to let others take different paths to achieve strong results.The conversation also examines what exceptional member experience really means. Whitney reinforces that private clubs serve a deeper purpose as places of belonging, connection and shared values. WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, Whitney shares insights shaped by training, consulting, leadership development and lived experience. You’ll hear:How Whitney’s ranch upbringing and sports background shaped her work ethic and leadership philosophyWhy mentors play a critical role in helping people recognize their own potentialWhy moving from managing tasks to developing people is essential for growthHow delegation creates opportunity for team members to learn, contribute and advanceHow service and hospitality differ, and why that distinction matters in private clubsHow leaders model culture through visibility, presence and behaviorWhy mistakes should be treated as learning opportunities in a healthy cultureHow empathy helps leaders support the whole person, not just the employeeWhy self-awareness comes before empathy in emotional intelligenceHow private clubs serve as a meaningful third place for members and familiesWhy human connection is more important than ever in today’s club environmentHow clubs can move beyond culture fit and look for culture contributorsThroughout the conversation, Whitney reinforces that leadership is rooted in people. Her perspective serves as a reminder that strong cultures are built through intentional leadership, meaningful development and a deep understandingof how members and employees want to feel: welcome, comfortable, important and understood.

ABOUT MICHELLEMichelle Riklan is a career strategist, consulting and search executive with Kopplin Kuebler & Wallace. Her work is rooted in communication, leadership development, executive search and helping individuals and organizations make thoughtful, high-impact career and hiring decisions.With graduate work in speech and interpersonal communication from NYU, Michelle brings a deep understanding of how language shapes leadership, trust and connection. Her career has included human resources, employee relations, training and development, executive coaching, personal career marketing and strategic search.At Kopplin Kuebler & Wallace, Michelle works closely with private clubs, boards and candidates, with a particular focus on financial leadership searches. She helps clubs look beyond credentials to evaluate communication style, cultural fit, emotional intelligence and readiness for leadership.Known for her honesty and direct guidance, Michelle believes the right advice at the right moment can change the course of a career. Her approach is relational rather than transactional, grounded in transparency, listening and helping people find the path that aligns with their goals, strengths and stage of life.EPISODE HIGHLIGHTStep into a thoughtful conversation with Michelle Riklan, career strategist, consulting and search executive with Kopplin Kuebler & Wallace. With a career shaped by communication, human resources, executive coaching and strategic search, Michelle shares how language, listening and transparency influence leadership at every level.In this episode, Michelle reflects on how her background in speech and interpersonal communication shaped the way she works with candidates, boards and club leaders. She discusses why listening deeply is essential, how leaders can become more aware of their own listening blocks and why the most important work often happens in the gap between what people say and what they actually mean.Michelle also shares her perspective on executive search in the private club industry, especially when clubs are hiring senior financial leaders. She explains why clubs must be prepared to support the kind of executive they say they want and why readiness, culture and governance matter when bringing in ahigh-level leader.She also explores the value of reinvention, drawing on her own career path through HR consulting, executive search, training, outplacement, resume development and personal career marketing before joining Kopplin Kuebler & Wallace.Throughout the conversation, Michelle reinforces that leadership is shaped through communication, self-awareness, impact and the ability to help others move forward with clarity and purpose.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, Michelle shares insights shaped bycommunication, search, coaching and career development. You’ll hear:Why language is one of the most important tools a leader usesHow listening blocks can prevent leaders from truly hearing what others are sayingWhy communication is central to trust, confidence and leadership presenceHow honesty and transparency help prepare people for the next step in their careersHow emotional intelligence helps separate a good hire from a transformative oneHow clubs can misunderstand what they are truly ready for when hiring executive-level talentWhy reinvention is not failure, but leadership applied to your own lifeWhy joy and fulfillment often live in the feedback loop of meaningful impactWhy leaders should pay close attention to the everyday language they use with their teamsThroughout the conversation, Michelle reinforces that leadership is built through listening, clarity and care. Her perspective serves as a reminder that words matter, fit matters and the smallest moments of awareness can create meaningful change in a person’s career, a club’s culture and the memberexperience.

ABOUT DAVIDDavid Andow is president of SCI, the developers of Food-Trak, a food and beverage management system designed to help organizations improve inventory, procurement, menu management, culinary control and operational decision-making.With nearly three decades of entrepreneurial experience, David has helped grow and lead multiple brands across different industries. His leadership philosophy is rooted in servant leadership, collaboration, communication and the belief that strong leaders develop other leaders.At Food-Trak, David works with clubs and hospitality organizations to help them better understand their food and beverage operations through accurate data, improved processes and practical tools that support the people doing thework. David’s approach emphasizes that technology should not be viewed as a plug-and-play solution. Instead, he believes clubs should begin with a deep understanding of their own operations, goals and team needs before building a system that supports their specific environment.EPISODE HIGHLIGHTStep into a practical and insightful conversation with David Andow, president of SCI, the developers of Food-Trak. With a career shaped by entrepreneurship, operations and leadership, David brings a grounded perspective on how technology, data and collaboration can help clubs strengthen food and beverage performance. In this episode, David explains how Food-Trak supports clubs through inventory management, procurement, menu management, culinary control, allergen tracking, food safety, sustainability and waste-related data. He discusses why food and beverage has become more complex as clubs serve more families, respond to wellness expectations and manage rising costs.David also reflects on the leadership lessons that have shaped his career, including the influence of his parents, his experience with Cold Stone Creamery and the value of watching how people support one another when they are not the ones in the spotlight. He shares why collaboration is essential, especially when leaders are trying to solve operational challenges or introduce change.Throughout the conversation, David reinforces that successful technology adoption starts with listening. Before implementing a system, clubs must understand what they are trying to accomplish, what their teams need and how the technology will make work more efficient, not more cumbersome.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, David shares insights shaped byentrepreneurship, operations and technology. You’ll hear:Why food and beverage management has become more complex for private clubsHow Food-Trak supports inventory, procurement, menu management and culinary controlWhy food safety, allergen tracking and sustainability are becoming more important for clubsHow accurate data helps leaders make better operational decisionsWhy technology must be configured around a club’s specific needsHow leaders can identify gaps between what they think is happening and what staff members are experiencingWhy the people closest to the work often have the best ideas for improving operationsWhy adoption matters as much as the technology itselfHow tools such as scanners can reduce friction and make employees’ jobs easierWhy clubs should ask what they are trying to accomplish before adding another technology platformHow family dining, wellness and children’s programming are influencing the future of club food and beverageThroughout the conversation, David reinforces that operational excellence is built through a combination of data, people and process. His perspective serves as a reminder that the right technology should not overwhelm teams. It shouldsupport them, simplify their work and help clubs create stronger, more sustainable food and beverage operations.

ABOUT SIMEONSimeon Miranda is general manager of Embassy Suites byHilton Waikiki Beach Walk, one of the largest Embassy Suites properties in the world and a destination resort in the heart of Waikiki.With more than three decades of experience in hospitality, Simeon has built a leadership philosophy rooted in humility, respect, mentorship and service. His approach was shaped by early influences from his family, particularly his mother, and by hospitality leaders who taught him the importance of being prepared, treating people well and standing up foroneself while remaining humble.At Embassy Suites by Hilton Waikiki Beach Walk, Simeon leads with a strong belief in ohana, creating a workplace culture where hosts feel valued, supported and connected to the guest experience. His leadership emphasizes personal service, daily communication, immediate feedback and celebrating the wins that help employees feel seen and appreciated.Simeon is also deeply committed to mentorship and community involvement. He has helped develop future general managers and hospitality leaders while remaining active in organizations that support tourism, education, community service and the next generation of hospitality professionals.EPISODE HIGHLIGHTStep into a thoughtful and heartfelt conversation withSimeon Miranda, general manager of Embassy Suites by Hilton Waikiki Beach Walk. As the first hotelier featured on Leadership Lens, Simeon brings a hospitality perspective that closely aligns with the values of private clubs: service, culture, mentorship, guest experience and community.In this episode, Simeon reflects on the people who shaped his leadership philosophy, from his mother’s humility and organization to the early general manager who taught him to pursue his goals, be prepared and treat others with respect. He also shares how difficult leadership examples helped him understand the kind of leader he did not want to become.Simeon discusses how culture is built through experience, consistency and care. At Embassy Suites by Hilton Waikiki BeachWalk, that means creating an ohana environment where employees, called hosts, are supported through onboarding, mentoring, daily huddles, recognition programs and meaningful celebrations.He also explores what it takes to deliver personal service at scale in a high-volume Waikiki resort. Whether serving more than 1,400 breakfasts each morning or welcoming families from around the world, Simeon believes small details create the most memorable guest experiences. WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, Simeon shares insights shaped by hospitality, mentorship and community. You’ll hear:How family and early mentors shaped Simeon’s leadershipphilosophyWhy humility, respect and preparation are essentialleadership qualitiesHow leaders can learn from both positive and negativemanagement examplesWhy hospitality culture must evolve to meet theexpectations of new generationsHow ohana shapes the employee and guest experience inWaikikiWhy onboarding, mentoring and recognition are criticalto retentionHow small personal touches can transform a guestexperience at scaleWhy daily huddles and immediate action help strengthenoperationsHow leaders can support their teams when difficult guestor HR situations ariseWhy mentorship is central to developing future generalmanagers and hospitality leadersHow balance, family and personal passions help leaderssustain their careersWhy giving back to the community is an important part ofhospitality leadershipThroughout the conversation, Simeon reinforces that hospitality leadership is rooted in service. His perspective offers a reminder that great guest experiences begin with great employee experiences, and that the most meaningful legacy a leader can leave is found in the people they mentor, support and inspire.

ABOUT FRANK CORDEIROFrank Cordeiro is GM/COO of Colonial Country Club in Fort Worth, TX, a historic private club known for its championship golf legacy, strong family culture and deep connection to the Fort Worth community.With more than 30 years of experience in the private club industry, Frank brings a thoughtful, relationship-centered approach to leadership. His philosophy is rooted in service, curiosity and the belief that leaders create lasting impact by helping others define and achieve success.At Colonial Country Club, Frank has helped guide a significant period of renewal and transformation. Inspired by the club’s founder, Marvin Leonard, and his belief that it is not enough to be better than the rest, but that one must be better and different, Frank has helped connect Colonial’s history with a forward-looking strategy designed to serve today’s members and future generations.His leadership emphasizes listening before persuading, creating buy-in rather than compliance and surrounding the organization with people who share the club’s values and purpose.EPISODE HIGHLIGHTStep into a thoughtful and wide-ranging conversation with Frank Cordeiro, GM/COO of Colonial Country Club in Fort Worth, TX. Drawing on more than three decades in the private club industry, Frank shares how history, relationships and a clear sense of purpose have shaped his leadership philosophy andColonial’s ongoing evolution.In this episode, Frank reflects on the influence of Colonial’s founder, Marvin Leonard, whose belief that organizations must be both better and different continues to guide the club’s strategy nearly a century later. Frank discusses how that philosophy helped shape a major transformation at Colonial,including a restored golf course, renewed dining and social amenities and a member-driven strategic planning process rooted in listening and trust.He also explores the balance between championship golf and family-focused club life, the importance of hiring people who believe in the club’s values and the role relationships play in building respect with boards, members and teams.Throughout the conversation, Frank reinforces that leadership is not about control, title or personal legacy. It is about service, thoughtful inquiry and the privilege of facilitating success for others.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this reflective discussion, Frank shares insights shaped by history, service and experience. You’ll hear:Why Colonial Country Club’s history continues to shape its modern strategyHow Marvin Leonard’s “better and different” philosophy guided the club’s transformationWhy tradition and relevance do not have to compete with one anotherHow championship golf, family culture and lifestyle amenities can coexist within one club identityWhy leaders should seek buy-in rather than simple compliance from their teamsHow hiring people who want what the organization wants strengthens cultureWhy relationships are central to leadership in clubs and across all businessesHow club leaders can build trust with board members through curiosity and thoughtful questionsWhy listening to understand must come before persuading others to support a planHow member input helped shape Colonial’s strategic planning processWhy service is at the heart of meaningful leadershipHow legacy is carried forward by helping others succeedThroughout the conversation, Frank reinforces that leadership is a privilege rooted in service. His perspective offers a powerful reminder that the best leaders do not simply manage organizations. They honor the past, listen carefully, build trust and create the conditions for people, clubs and communities to thrive.

ABOUT MICHAELMichael Stott, CCM, CCE, is a partner with The Triumph Group and a respected leader within the private club industry with more than 30 years of experience in club management and leadership. Beginning his career as a caddie and Evan Scholar, Michael went on to serve as a GM for more than three decadesbefore transitioning into executive search, leadership advisory and consulting.Known for his servant leadership philosophy and strong people-centered approach, Michael places a significant emphasis on trust, accountability and culture. He believes that great leadership begins with humility, consistency and a genuine investment in the success and well-being of others.Through his work with The Triumph Group, Michael helps clubs identify and develop strong leaders while guiding organizations in building healthy cultures that support both staff and member experience. His perspective is rooted in the belief that leadership is ultimately about service, integrity and positivelyimpacting the lives of others.EPISODE HIGHLIGHTJoin us for a thoughtful and engaging conversation with Michael Stott, CCM, CCE, partner with The Triumph Group and longtime private club leader, as he shares lessons learned from more than three decades in club management, leadership and mentorship.Drawing on experiences that range from his early days as a young GM trying to “make everyone happy” to advising clubs and placing leaders today, Michael reflects on the importance of trust, accountability and servant leadership in building strong organizations.In this episode, Michael discusses why culture is one of the mostimportant assets within a club, how leaders must protect and support their teams and why hiring the right people is critical to long-term success. He also explores the connection between employee experience and member satisfaction, emphasizing that exceptional service can only happen when staff members feel respected, empowered and valued.Michael shares thoughtful insights on leadership development, difficult conversations, consistency in service and the role mentorship has played throughout his life and career. His perspective offers a compelling reminder that leadership is less about authority and more about serving others with humility, integrity and purpose.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, Michael shares leadership insights shaped by decades of experience in club management, mentorship and organizational culture. You’ll hear:Why leadership is about making thoughtful decisions, not trying to please everyone How trust is built through care, competency and consistency Why mentorship and accountability are essential for leadership growth How strong club culture directly impacts both staff engagement and memberexperience Why hiring the right people is one of the most important leadership responsibilities How protecting staff creates healthier and more successful organizations Why consistency matters in delivering exceptional member experiences How servant leadership helps leaders build stronger teams and cultures Why difficult conversations are necessary to maintain standards and accountability How humility, faith and personal values can shape leadership philosophy Why great leadership is rooted in service, integrity and genuine care for others Throughout the conversation, Michael reinforces that leadership is not about titles or control, but about positively influencing people, protecting culture and helping others grow. His reflections offer valuable lessons for leaders both inside and outside the private club industry.

ABOUT BILL McMAHONBill McMahon Sr., AIA, OAA, is founder of McMahon Group and a strategic, financial and architectural planning consultant to private clubs throughout North America and beyond. Since establishing the firm in 1983, Bill has helped more than 2,000 clubs navigate complex challenges related to governance,membership, capital planning and facility development.With a background in architecture and a family legacy in the profession dating back to 1906, Bill brings a unique, integrated approach to club consulting—combining design, financial feasibility and member alignment to ensure successful project execution.Beyond his consulting work, Bill has served in leadership roles within his own clubs, including as president and board member, giving him firsthand insight into the realities of club governance and member expectations. He is a co-author of McMahon Club Trends®, founder of the Excellence in Club ManagementAward and a frequent speaker at industry conferences across North America.Known for his candid, practical and people-focused approach, Bill is widely respected for his ability to help clubs “tell it like it is” while guiding them toward thoughtful, sustainable solutions.EPISODE HIGHLIGHTStep into a candid and insightful conversation with Bill McMahon Sr., founder of McMahon Group, as he shares more than forty years of experience working with private clubs around the world.Drawing on his background as both an architect and club leader, Bill explains why strong governance, clear communication and member alignment are essential to long-term success. He reflects on how clubs have evolved over time—from traditional, single-focus facilities to dynamic, family-oriented environments that serve as today’s “third space” for connection and community.Bill also explores the importance of adapting to societal trends, managing competition, and making thoughtful capital decisions that balance member expectations with financial realities. Throughout the conversation, he emphasizes the role of mentorship, the importance of listening as a leader and the responsibility to guide clubs with honesty and integrity.His perspective offers a powerful reminder that while the industry continues to change, the fundamentals of leadership—people, trust and adaptability—remain constant.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this engaging discussion, Bill shares insights shaped by decades of experience across more than 2,000 clubs. You’ll hear:Why strong leadership from both the board and general manager is essential to club success How member alignment and communication drive successful capital projects Why “listening first” is one of the most important leadership skills How clubs must evolve to meet changing societal needs and expectations The growing importance of family, wellness and year-round programming Why honesty and transparency are critical—even when conversations aredifficult How mentorship shapes the next generation of club leaders Why clubs must balance tradition with adaptability to remain relevant The difference between return on investment and return on experience Why giving back is one of the most important measures of long-termsuccess Throughout the conversation, Bill reinforces that great clubs are not defined by buildings alone, but by leadership, culture and the ability to create meaningful experiences for their members.

ABOUT LARRYLarry Hirsh is president of Golf Property Analysts, a real estatespecialty consulting, appraisal and brokerage firm focused on golf and club properties across the United States. With a career spanning several decades, he has advised private clubs, boards and ownership groups on valuation, market positioning and long-term financial sustainability.Known for his objective, data-driven approach, Larry brings a deep understanding of the complexities facing today’s private clubs, from governance challenges to market dynamics and capital investment decisions. His work centers on helping clubs align financial strategy with long-term viability, ensuring decisions support both current and future membership.Larry is also a frequent speaker and writer within the industry, sharing insights on club value, governance and sustainability. His perspective is grounded in experience, integrity and a commitment to helping clubs make informed, responsible decisions. EPISODE HIGHLIGHTStep into a candid and insightful conversation with Larry Hirsh,president of Golf Property Analysts, as he shares a decades-long perspective on what truly drives long-term success in the private club industry.Drawing from his experience advising clubs across the country, Larry explores the critical balance between underinvesting and overextending and why understanding market position is essential to maintaining financial stability and member value. He discusses the emotional and political dynamics of board governance, the risks of short-term decision-making and the importance of relying on professional expertise.Throughout the conversation, Larry reflects on the evolving expectations of members, the challenges of generational change and the importance of creating environments that are both financially sustainable and culturally relevant. He also offers practical insights into how clubs can stay ahead ofoperational challenges and avoid the pitfalls that lead to long-term decline.This episode offers a grounded and honest look at leadership through the lens of experience, discipline and a commitment to long-term thinking.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, Larry shares insights shaped by decades of experience advising clubs and analyzing long-term outcomes. You’ll hear:Why humility and the ability to say “I don’t know” are essential leadership traits How honesty and integrity simplify decision-making and build long-term trust Why clubs must prioritize long-term sustainability over short-term preferences How deferred maintenance and misaligned spending can quietly undermine a club The importance of understanding market position and member expectations Why boards should rely on professional expertise rather than personal agendas How emotional and political dynamics can impact governance decisions Why balancing investment and financial discipline is critical to success How generational shifts are changing what members value in the club experience Throughout the conversation, Larry reinforces that strong leadership is rooted in perspective, discipline and a commitment to making decisions that support the long-term health of the club and its community.

ABOUT ROGERRoger Chao is a board consultant and governance expert who works with organizations to strengthen board performance, improve governance structures and build high-functioning leadership teams.With experience advising boards across multiple sectors, Roger focuses on helping directors understand their roles, improve decision-making processes and create cultures of accountability and trust.Known for his practical and insightful approach, Roger emphasizes the importance of clarity, discipline and continuous learning in governance, helping boards operate more effectively and deliver better outcomes for their organizations.EPISODE HIGHLIGHTJoin Roger Chao, board consultant and governance expert, for athought-provoking conversation on what truly defines effective governance in today’s private club environment.In this episode, Roger explores how board culture shapes organizational success, why clarity and trust are essential and how boards can avoid common dysfunctions such as micromanagement, poor communication and misalignedexpectations.He shares insights on the importance of psychological safety, structured decision-making and the role of the chair in setting tone and direction. Roger also discusses how boards can create space for productive disagreement while maintaining respect and alignment.This conversation offers a fresh and practical perspective on governance, reminding leaders that strong boards are built through intentional behavior, not just formal structures.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this insightful discussion, Roger shares practical guidance forbuilding stronger boards and better governance. You’ll hear:What defines a healthy board culture in practice Why clarity and calm are essential in board leadership How to avoid micromanagement and maintain proper governance roles The importance of psychological safety in boardrooms How boards can ask better questions and improve decision-making Why trust between boards and management is critical How to create space for productive disagreement The role of the chair in shaping culture and behavior Why governance is about accountability, not just participation How strong boards balance oversight with trust Throughout the conversation, Roger reinforces that governance excellence comes from disciplined thinking, strong relationships and intentional leadership.

ABOUT ERICEric Bischofberger, CCM, CMCA, is GM/COO of Hampton Hall Club, a Distinguished Club with EXCEPTIONAL status located in Bluffton, South Carolina. With a career rooted in the private club industry from an early age, Eric was influenced by his father, a longtime club manager, shaping his passion for hospitality andleadership.Known for his people-first leadership style, Eric emphasizes culture, continuous improvement and accountability. He believes strongly in empowering teams, fostering trust and creating environments where employees feel supportedand inspired to grow.Eric is recognized for his thoughtful approach to leadership, hiscommitment to developing others and his focus on creating meaningful experiences for both members and staff.EPISODE HIGHLIGHTStep into a heartfelt and inspiring conversation with Eric Bischofberger, CCM, CMCA, GM/COO of Hampton Hall Club. Drawing from a career shaped by mentorship, personal growth and real-world leadership experience, Eric shares the lessons that have defined his leadership philosophy.In this episode, Eric explores the importance of feedback, the value of learning through mistakes and the role culture plays in shaping both team performance and member experience. He reflects on the emotional impact of achieving Distinguished Club recognition and why that success belongs to theentire team.Eric also shares his perspective on leading with intention, responding rather than reacting and creating an environment where people feel empowered to do their best work. His insights offer a powerful reminder that leadership is about people, purpose and the impact we leave behind.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, Eric shares insights shaped by experience, mentorship and personal growth. You’ll hear:Why great leadership starts with asking “what are you going to do with it?” How feedback can be one of the most valuable tools for growth The difference between reacting and responding in leadership moments Why culture requires constant attention and daily reinforcement How strong teams create exceptional member experiences The importance of empowering employees at every level Why mistakes are essential to learning and continuous improvement How leadership is defined by impact, not title The emotional significance behind Distinguished Club recognition Why “pressure is a privilege” is a powerful leadership mindset Throughout the conversation, Eric reinforces that leadership is rooted in intention, humility and a commitment to making a positive impact on others.

ABOUT TOMTom Vlach is the founder of Triumph Group, a boutique executive search and advisory firm specializing in the private club industry. Prior to founding the firm, he spent more than 30 years as a golf course superintendent, including leadership roles within the PGA Tour and at premier club properties.Known for his relationship-driven approach, Tom emphasizes integrity, honesty and long-term connection in both leadership and executive search. His experience spans both private club environments and large organizational structures, giving him a unique perspective on governance, cultural alignment and leadership fit.Tom is passionate about helping clubs and candidates make informed decisions, ensuring both sides understand expectations, culture and long-term goals. He is also an advocate for improving work-life balance within theindustry and supporting the next generation of leaders.EPISODE HIGHLIGHTStep into a candid and experience-driven conversation with Tom Vlach, founder of Triumph Group and longtime leader in the private club industry. Drawing on a 30-year career as a golf course superintendent, Tom shares the lessons that shaped his leadership philosophy, from early mentorship to high-pressure moments on one of golf’s biggest stages.In this episode, Tom explores the importance of relationships inleadership, the need for patience and clarity during challenging situations and the role of integrity in building trust across teams and organizations. He reflects on how transitioning from private club operations to a corporate environment reshaped his approach to communication and influence.Tom also discusses the importance of cultural fit in leadership roles, the realities of governance within clubs and why candidates must approach opportunities with the same level of diligence as the organizations interviewing them.His perspective offers a grounded reminder that leadership is not about personal recognition, but about stewardship, alignment and the ability to positively impact others over time.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, Tom shares insights shaped by decades of experience in the field. You’ll hear:Why mentorship can shape leadership far beyond technical skills How relationships, not titles, define long-term success Why patience and clear thinking are critical during high-pressure momentsHow to lead without needing recognition or credit Why managing up and down is an essential leadership skill How cultural fit determines long-term success more than capability alone Why candidates should interview clubs as thoroughly as they are being interviewed How governance and leadership expectations impact executive tenure Why integrity and honesty remain foundational in leadership and business The importance of advocating for work-life balance in a demanding industry How strong team culture directly influences member experience Why leadership is ultimately about stewardship, not control

ABOUT DAVIDDavid Main, MBA, PGA, ECM, is GM/CEO of Lambton Golf & Country Club and a past president of the Club Managers Association of Canada. A former PGA professional, he began his career in golf operations before transitioning into club management, where he has spent more than two decades leading teams and shaping club culture.Known for his thoughtful, people-centered leadership style, David places a strong emphasis on mentorship, self-awareness and intentional leadership. His approach is rooted in the belief that great leadership begins with understanding oneself and extends to every interaction with team members.As the 2025 recipient of the Denzil Palmer Mentor of the Year Award, David is recognized for his commitment to developing others and contributing to the growth of the private club industry. He is a strong advocate for fostering supportive environments where individuals feel valued, respected and inspired to grow.EPISODE HIGHLIGHTStep into a reflective and inspiring conversation with David Main, GM/CEO of Lambton Golf & Country Club and 2025 Denzil Palmer Mentor of the Year Award recipient. Drawing on a career that spans the PGA and private club leadership, David shares how personal challenges and a transformative solo cycling journey across Canada reshaped his perspective on leadership, identity and purpose.In this episode, David explores the importance of self-awareness, empathy and intentional leadership in today’s club environment. He discusses why consistency in service matters more than perfection, how team culture directly influences member experience and why leaders must prioritize the well-being and engagement of their staff.He also reflects on the power of mentorship, the responsibility leaders have to positively impact others each day and the importance of maintaining perspective in a high-pressure industry. His story offers a compelling reminder that leadership is ultimately about people, presence and the legacy we leavethrough others.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, David shares insights shaped byexperience, reflection and personal growth. You’ll hear:Why self-awareness is one of the most important qualities a leader can develop How separating identity from title can lead to stronger, more grounded leadership Why consistency matters more than perfection in delivering a great member experience How team culture directly impacts member satisfaction and engagement Why mentorship plays a critical role in shaping the future of the industry How leaders can maintain perspective during high-pressure moments Why empathy and intentional presence must be practiced, not assumed How personal challenges can become defining moments for leadership growthWhy creating a positive impact on others each day should be a leadership priority How legacy is built through people, not projects or milestones Throughout the conversation, David reinforces that leadership is a daily practice rooted in intention, awareness and care for others. His perspective serves as a reminder that when leaders invest in their people, they create stronger cultures, better experiences and a more resilient industry.

ABOUT COREYCorey Saban is a communications strategist with a background in journalism, broadcasting and leadership communications. Over the course of his career, he has worked across media, storytelling, team development and crisis communication, helping leaders and organizations strengthen the way they connect with others.Known for his thoughtful, engaging and people-centered approach, Corey brings a strong understanding of how presence, emotional intelligence and intentional messaging influence trust, culture and leadership effectiveness.His work in and around the private club industry reflects a deep belief that communication is not just about delivering information. It is about helping people feel understood, valued and connected to something larger than themselves. EPISODE HIGHLIGHTStep into a conversation about leadership, communication and club culture with Corey Saban, communications strategist. Drawing on experiences from journalism, broadcasting and advisory work, Corey shares what he has learned about leadership from watching how people respond under pressure and why the leaders who stand out most are often those who remain calm, measured and deeply aware of how they make others feel.In this episode, Corey explores the importance of emotional intelligence, presence and intentional communication in today’s private club environment. He explains why trust and consistency are foundational to healthy club culture, how leaders can better connect with team members by understanding their individual motivations and why storytelling remains one of the most powerful tools for building stronger teams and more meaningful member experiences. His perspective is a timely reminder that leadership today requires not only clarity and resilience, but also humility, empathy and the discipline to listen before speaking. WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, Corey offers perspective shaped by years of experience in communications, media and leadership advisory work. You’ll hear:Why leadership under pressure reveals character more clearly than prepared words How emotional intelligence and presence shape trust inside club culture Why humility and restraint are often more powerful than being the loudest voice in the room How intentional communication helps leaders build credibility and consistency Why timing, tone and body language matter just as much as the message itself Where clubs often underestimate the impact of communication on culture How leaders can better engage teams by understanding what motivates each individual Why resilience, persistence and rejection can shape stronger leaders over time How storytelling helps turn service into experience and experience into memory Why mental health, vulnerability and asking for help matter in high-pressure club environments Why leadership is ultimately about impact and how people feel, not just outcomes Throughout the conversation, Corey reinforces the idea that great leadership begins with self-awareness and extends through every interaction. His perspective reminds us that when leaders communicate with empathy, clarity and intention, they create stronger teams, healthier cultures and more meaningful experiences for everyone around them.

ABOUT MELISSAMelissa Low is vice president of communications and advocacy at the Club Management Association of America. With more than 20 years at CMAA, she has played a key role in shaping the association’s communications strategy, event marketing, media outreach and advocacy efforts.Throughout her career, Melissa has worked at the intersection of industry education, public affairs and legislative engagement, helping club leaders better understand the issues shaping their operations and communities. Known for her thoughtful, informed and highly practical approach, she brings a broadview of the private club industry and a deep commitment to helping professionals stay informed, connected and prepared for change.EPISODE HIGHLIGHTStep into a conversation about leadership, advocacy and the future of club management with Melissa Low, vice president of communications and advocacy at CMAA. Drawing on more than two decades of experience with the association, Melissa shares what she sees from her unique vantage point across education,communications and legislative affairs.In this episode, Melissa explores the qualities that matter most in today’s club leaders, including resilience, adaptability and a focus on people. She also explains how education is evolving, why advocacy is becoming increasingly important and what club leaders should be paying closer attention to as legislative and regulatory changes continue at both the federal and statelevels. Her perspective is a timely reminder that leadership today requires not only operational excellence, but awareness, agility and the ability to connect the dots for others.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, Melissa offers perspective shaped by years of experience in communications, advocacy and industry leadership. You’ll hear:Why adaptability and resilience are essential leadership qualities todayHow situational awareness helps leaders make stronger decisionsWhy people-focused leadership remains the distinguishing factor in great clubsHow CMAA’s education has evolved in response to a changing industryWhat topics are trending most in club education right now, including AI and club cultureWhy advocacy matters and how it intersects with governance and accountabilityWhat legislative and regulatory issues club leaders should be watching closelyWhy many managers underestimate their ability to be effective advocatesHow new leaders can begin engaging in advocacy with confidenceWhy balance, perspective and personal joy matter even in high-pressure rolesThroughout the conversation, Melissa reinforces the idea that great leadership requires both awareness and action. Her perspective reminds us that when leaders stay informed, connected and people-centered, they are better equipped to guide their clubs through complexity and change.

ABOUT RICHARDRichard LaRocca, CCM, CCE, is GM/COO of St. Clair Country Club and immediate past chair of CMAA. A respected leader in the private club industry, he has a 40-year career. Known for his steady, people-centered leadership style, Richard has built his reputation on service, mentorship and a deep belief that great club culture begins with investing in people. He has long been committed to advancing the profession, supporting emerging leaders and helping clubs create meaningful member and staff experiences.Throughout his career, Richard has championed hospitality as a mindset rather than a department, emphasizing emotional connection, service excellence and the importance of developing others. His approach to leadership is grounded in humility, consistency and the belief that when teams feel valued and supported, exceptional member experiences naturally follow.EPISODE HIGHLIGHTStep into a conversation about leadership, service and culture with Richard LaRocca, CCM, CCE, GM/COO of St. Clair Country Club and Immediate Past Chair of CMAA. Drawing on fourdecades in the private club industry and his 2025 service as CMAA Chair, Richard reflects on the moments that shaped his leadership philosophy and the lessons he has learned about mentorship, emotional intelligence and building trust.In this episode, Richard shares why leadership is less about being the loudest voice in the room and more about being the most consistent. He explores how clubs can create meaningful member experiences through empathy and anticipation, why culture remains the strongest stabilizer in uncertain times and how investing in people, from student employees to seasoned professionals, helps elevate both clubs and the profession itself. WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, Richard offers perspective shaped by decades of leadership, service and industry involvement. You’ll hear:Why leadership is about developing people, not just managing tasksHow consistency, humility and visibility shape trustWhy culture is the strongest stabilizer during uncertaintyHow transparency and vulnerability can strengthen credibilityWhat truly defines a memorable member experienceWhy hospitality should be treated as a mindset across the clubHow clubs can use information and data to personalize serviceWhat mentorship means in building future leadersWhy investing in staff growth strengthens member experienceHow small acts of care can become the most meaningful moments in a clubThroughout the conversation, Richard reinforces the idea that leadership is a daily choice and a privilege. His perspective reminds us that when leaders invest in people with intention and heart, they create clubs where both staff and members feel they belong.

Jeff Thomas is the general manager of Corning Country Club, where he has led a decade of transformational growth grounded in servant leadership and transparent communication. Under his leadership, membership increased from 251 to capacity, financial stability improved and club culture evolved into a vibrant, highly engaged community.Jeff began his career with Eagle Golf and American Golf, where mentors instilled in him the belief that people come first. He leads with visibility, daily staff engagement and a strong commitment to anticipating member needs.His philosophy is simple: clarity, communication and consistency build connection and trust.EPISODE HIGHLIGHTStep into a conversation about transformational leadership with Jeff Thomas, general manager of Corning Country Club. Drawing from more than a decade of hands-on leadership, Jeff shares how servant leadership, transparent communication and member-focused culture can reshape a club’s trajectory.In this episode, Jeff discusses leading through major golf courserenovations, building trust during times of change and using feedback as fuel for growth. From reviving traditional events to creating new traditions that bring generations together, he offers practical insight into how culture drives both financial stability and sustained membership growth.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this candid discussion, Jeff offers perspective grounded in real-world club leadership. You’ll hear:Why servant leadership strengthens both staff performance and member loyaltyHow clarity, communication and consistency create lasting trustThe role of transparency during major capital improvementsWhy daily visibility builds credibility with both staff and membersHow anticipating member needs elevates the experienceWhy feedback should be treated as fuel, not criticismHow event programming can reignite club cultureThe importance of building a “third place” for families and generationsLessons learned from growing membership nearly 100 percentWhy culture is the foundation of long-term financial sustainabilityThroughout the conversation, Jeff emphasizes that sustainable growth is not about reacting quickly. It is about managing the process, staying consistent and building trust every single day.

ABOUT PASSION Passion Graham is the founder of Passionate Productions, a communication and training firm dedicated to helping individuals and organizations present themselves with confidence, authenticity and impact. With a background in media and performance, she specializes in public speaking coaching, presentation skills and leadership communication.Passion works with executives, teams and professionals across industries, guiding them to refine their message, strengthen their presence and connect more meaningfully with their audiences. Her approach blends practical techniques with emotional intelligence, emphasizing that effective communication is rooted in self-awareness and genuine connection.Known for her energetic style and supportive coaching, Passion empowers leaders to overcome fear, embrace vulnerability and communicate with clarity in high-stakes environments. Her mission is simple: to help people use their voice as a tool for influence, trust and transformation.EPISODE HIGHLIGHTStep into a conversation about leadership through communication with Passion Graham, founder of Passionate Productions. Drawing from her experience in clubs, media, coaching and organizational training, Passion shares howconfidence, authenticity and emotional awareness shape a leader’s ability to inspire trust and connection.In this episode, Passion explores the role of storytelling in leadership, the impact of nonverbal communication and why creating psychological safety is essential for high-performing teams. From overcoming fear of public speaking tocultivating presence under pressure, she offers practical insight into how leaders can communicate in ways that motivate, align and empower those around them.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, Passion offers perspective grounded inreal-world coaching and human connection. You’ll hear:Why communication is one of the most powerful leadership toolsHow authenticity builds trust faster than polished perfectionThe role of emotional intelligence in effective leadershipWhy confidence grows through action, not waitingHow nonverbal cues influence culture and team dynamicsStrategies for overcoming fear of public speakingHow storytelling creates alignment and engagementWhy psychological safety fuels creativity and performanceThe importance of presence in high-pressure situationsHow leaders can empower others to find their voiceThroughout the conversation, Passion emphasizes that leadership communication is not about delivering flawless messages, it’s about creating meaningful human connection that inspires people to listen, participate and grow.

Gregg Patterson is a veteran private club leader, author and consultant known for his thoughtful approach to governance, culture and member experience.Over a decades-long career as a general manager, he guided one of the country’s premier clubs through sustained growth while cultivating deep loyalty among members and staff.Widely respected as a mentor and educator, Gregg is known for his emphasis on curiosity, reflection and relationship-driven leadership. His work focuses on the human dynamics that underpin successful clubs, from board relations to staff engagement to the evolving expectations of modernmembership.Today, he continues to share his insights through writing, speaking and advisory work, helping leaders navigate complexity while staying grounded inpurpose and service.EPISODE HIGHLIGHTStep inside the leadership journey of Gregg Patterson as he reflects on the experiences, philosophies and relationships that shaped his approach to leading in the private club environment. Thoughtful, candid and often deeply personal, Gregg explores how curiosity, reflection and connection guided decisions throughout his career.He discusses the practices that sustained him, from daily debriefs and mentorship to cultivating an “idea bank” of lessons learned, and why understanding people remains more important than mastering systems. This episode offers a reflective look at leadership as a long game, grounded in service, humility and the ability to adapt without losing sight of what matters most.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, Gregg shares perspective shaped by decades of experience and deep affection for the industry. You’ll hear:• Why curiosity is the most powerful leadership skill• How meaningful connection drives member loyalty and staff engagement• The role of reflection and daily debriefs in improving decision-making• Why failures can become defining leadership moments• How mentorship and experience build long-term credibility• The importance of understanding both people and business fundamentals• Why technology should support, not replace, human connection• How patience and breadth of experience prepare leaders for top roles• What it takes to sustain culture across generations• Gregg’s advice for young professionals entering the industryThroughout the conversation, Gregg emphasizes that while tools and trends change, the human condition does not, and leaders who understand people will always have an advantage.

Marcie Mills, CCM is a Search & Consulting Executive with Kopplin Kuebler & Wallace, bringing more than 25 years of leadership experience in hospitality and private club management. Most recently, she served as General Manager and Chief Operating Officer of The Mirabel Club in Scottsdale, Arizona, a BoardRoom Distinguished Club with ELITE status.Known for her strategic mindset and commitment to professional development, Marcie has led major capital improvement initiatives, operational transformations and team-building efforts across multiple premier clubs. Her leadership emphasizes education, mentorship and the long-term stewardship required to sustain high-performing club environments.A longtime leader within the Club Management Association of America (CMAA), Marcie has served in chapter and national roles and is a frequent speaker on leadership and industry advancement. In 2025, she was honored by BoardRoom magazine with the Gary Player Award as Educator of the Year,reflecting her passion for developing the next generation of club leaders. Episode HighlightStep inside the leadership journey of Marcie Mills, CCM, as she reflects on the experiences, challenges and relationships that have shaped her approach to leading in today’s private club environment. Thoughtful, candid and deeply grounded in service, Marcie shares how early general manager roles, boarddynamics and real-world pressures influenced her understanding of responsibility, culture and trust.In this episode, Marcie explores the emotional dimension of leadership, the weight of decisions, the importance of empathy and self-awareness, and why culture is something leaders sense immediately upon entering a club. From the influence of mentors to the power of community and shared experience, sheoffers a reflective look at leadership as alignment rather than control, built on trust, purpose and authentic connection.What you'll learn from this conversationIn this thoughtful discussion, Marcie offers a perspective shaped by decades of experience and deep care for the industry. You’ll hear:Why leadership today requires emotional intelligence, adaptability and empathy more than everHow leading inside a club differs from advising from the outside, and what each teaches youWhy culture isn’t a buzzword, but something you can sense instantly when you enter a clubHow generational shifts among members, boards and staff are reshaping leadership expectationsThe value of mentorship, and why asking for help is a strength, not a weaknessLessons learned from navigating difficult board dynamics with authenticity and convictionWhat truly defines a great member experience beyond amenities and operationsWhy investing in people, not just compensation, is essential to long-term successHow empowering teams creates meaningful, memorable member momentsMarcie’s vision for leadership moving forward and why she believes the future is brightThroughout the conversation, Marcie reminds us that leadership can feel isolating, but it doesn’t have to be. Her story reinforces the power of connection, shared experience and the quiet strength that comes from knowing you’re not alone.

Frank Vain serves as chairman of McMahon Group, where he has spent more than 37 years advising private clubs on strategic planning, long-range vision and governance. His work has supported some of the leading private clubs in North America and Asia, helping boards navigate economic cycles, evolvinglifestyle trends and the complexities of the membership model.Known for his data-informed, thoughtful approach, Frank emphasizes informed leadership, grounding decisions in member research, industry benchmarks and long-term planning rather than emotion or short-term pressure. His leadership philosophy reflects a belief that clubs succeed when they focuson people, culture and community, not just amenities.Prior to McMahon Group, Frank served as president of Concord Sports Clubs and worked as a consultant with Cornell Associates, bringing hands-on operational experience to his advisory work. He holds a bachelor’s degree from Franklin & Marshall College.EPISODE HIGHLIGHTWalk the halls of private club governance with Frank Vain as he reflects on decades of advising boards, leaders and committees. Drawing on real-world experience, Frank shares how informed leadership, long-range planning and member-focused decision-making create stability and trust inside complex club environments.In this episode, Frank explores why clubs are fundamentally about people and community, not just facilities, and how boards can move away from reactive, emotionally driven decisions toward thoughtful, data-backed governance that stands the test of time.WHAT YOU’LL LEARN FROM THISCONVERSATIONListeners will gain insight into Frank’s disciplined, experience-driven approach to leadership and governance, including:What consistently separates healthy, high-performing clubs from those that struggleWhy informed leadership begins with understanding the club business modelHow data and benchmarking support better governance decisionsThe risk of reacting to minority voices instead of serving the broader membershipWhy long-range and capital planning create continuity beyond one-year presidenciesHow transparency and communication build trust with members and committeesSignals that reveal whether a club’s culture is healthy or fracturedWhy investing in facilities strengthens community, engagement and long-term valueHow boards can balance tradition with modernization to attract future membersFrank’s guidance for emerging leaders: stay curious, informed and focused on stewardshipThroughout the conversation, listeners are invited to step inside the realities of club leadership, from boardroom decisions to long-range planning, and consider how informed governance, clarity of purpose and respect for people create resilient, future-ready clubs.

About RussellRussell Miller, CCM, MBA, serves as general manager at Balboa Yacht Club in Newport Beach, California, where he leads club operations with a focus on service excellence, organizational clarity and long-term stewardship. With a career rooted in hospitality leadership, Russell brings a disciplined,thoughtful approach to building culture, aligning teams and delivering consistent member experience.Known for his values-driven leadership style, Russell emphasizes humility, transparency and purpose as essential anchors in decision-making, particularly in complex, high-expectation environments. He draws on structuredframeworks, data-driven insight and continuous learning to guide teams through change while maintaining operational stability and trust.Russell’s leadership philosophy reflects a deep respect for people and process, recognizing that strong cultures are built through clarity, accountability and the courage to make thoughtful decisions. His work at Balboa Yacht Club centers on creating alignment between strategic vision and dailyexecution, empowering teams to operate with confidence while maintaining a service mindset that places members at the heart of every decision. Episode HighlightWalk the docks and hallways of Balboa Yacht Club with general manager Russell Miller as he reflects on the influences, values and real-world experiences that have shaped his leadership philosophy. Thoughtful, grounded and deeply service-oriented, Russell shares how humility, transparency and purpose create stability in an increasingly complex operating environment.In this episode, Russell opens the door to how he navigates leadership in a “gray world," where decisions rarely come with perfect information and leaders must balance people, performance and long-term stewardship. Fromframeworks like VUCA to the importance of decision velocity and organizational clarity, Russell offers a practical and reflective look at what it takes to lead with confidence, consistency and care in today’s private club landscape.What You’ll Learn From ThisConversationListeners will step into Russell’s thoughtful, values-driven approach to leadership, discovering how service, humility and intentional decision-making shape strong club cultures. As you “walk the club” with him, you’ll hear:• How Russell’s leadership philosophy has been shaped by mentors, books and everyday operational experience• Why kindness, humility, transparency and purpose anchor his leadership approach• How hospitality and service translate directly into leadership responsibility and culture-building• Why acknowledging what you don’t know creates stronger teams, better collaboration and healthier decision-making• How Russell uses specificity and data to create alignment and trust inside a club community• A practical framework for navigating complexity: operating in a VUCA world and counterbalancing it with vision, understanding, clarity and agility• The reality of leadership pressure — making difficult decisions, managing disagreement and owning outcomes• Why decision velocity matters and how momentum drives organizational energy• How leaders can stay grounded by defining personal values and learning how to return to center during high-pressure moments• Russell’s message to emerging leaders: stay curious, stay humble and commit to continuous learningThroughout the conversation, listeners are encouraged to imagine walking alongside Russell, moving through both the visible member spaces and the behind-the-scenes leadership realities, absorbing the kind of insight that only comes from leading in real time, with intention, responsibility and care.

Step into the world of experience design and service culture with Marc Schwarz as he shares how his unconventional career path, from boutique hospitality and luxury automotive to public health and brand strategy, shaped his philosophy on leadership, training and human connection.Grounded, curious and deeply people-focused, Marc offers a thoughtful look at how great service is engineered not through scripts or checklists, but through empowered teams, emotional intelligence and intentional culture-building. He reflects on how performing arts techniques, mentorship and real-world experience continue to influence the way he coaches leaders and elevates guest experiences today.What You’ll Learn from This ConversationListeners are invited to “walk the experience journey” with Marc Schwarz, whose leadership style blends creativity, discipline and a deep commitment to helping teams deliver meaningful, memorable moments at every touchpoint.As you move through this conversation, you’ll hear:• How Marc’s early career in boutique hospitality shaped his understanding of brand storytelling and guest connection.• Why performing arts techniques, including improv and role-play, became powerful tools for training, coaching and team development.• How Thrive Hospitality applies Colin Cowie’s Gold Standard to elevate service culture across industries, including private clubs.• The importance of emotional intelligence and intentional communication in building consistent, high-performing service teams.• What Marc learned about leadership, empathy and clarity while managing public health operations during the pandemic.• How translating brand vision into daily behaviors helps teams authentically represent their organization at every guest interaction.• Why empowering frontline employees as culture carriers creates stronger engagement and better long-term outcomes.• Marc’s perspective on what truly makes experiences transformative, not just excellent.Throughout the conversation, listeners are encouraged to imagine walking alongside Marc, exploring how thoughtful leadership, creative training and human connection intersects to shape the future of hospitality and service excellence.

Episode HighlightsStep onto the courts at Fisher Island Club with head of racquetsDominique Lemperle as she shares the unconventional path that led her from journalism and broadcast media into racquet sports leadership, the mentors who shaped her growth and the people-first mindset guiding her approach today.Curious, grounded and deeply committed to developing others, Dominique brings a thoughtful perspective on how great experiences are built through connection, attention to detail and continuous learning.What You'll Learn from ThisConversationListeners are invited to “walk the courts” of Fisher Island Club with Dominique Lemperle, whose leadership style blends communication, humility and a genuine passion for elevating both members and teams in a rapidly evolving racquets landscape.As you move through this conversation, you’ll hear:• How Dominique’s early training in journalism and storytelling shaped her ability to connect with people and create meaningful member experiences.• The pivotal moment at Bonita Bay Club that introduced her to pickleball, and how mentorship, curiosity and timing helped launch a new chapter in her career.• Why developing others and helping teammates shine is central to her leadership philosophy, especially when stepping into a new role.• How her Racquets Biz podcast explores industry growth, revenue opportunities and emerging trends across tennis, pickleball and padel.• What great member experience truly looks like in practice, from knowing names and preferences to understanding individual goals and motivations.• A candid lesson on the importance of teamwork, networking and allowing others to support your growth as a leader.• How an unexpected career setback opened doors to new skills, international competition and renewed passion for learning.• Her enduring message for emerging leaders: follow your passion, stay curious and never stop growing.Throughout the conversation, listeners are encouraged to imagine walking side-by-side with Dominique, listening to the kind of real-world lessons and reflections that surface through shared experience, honest dialogue and a deeplove for the game and the people it serves.

Step into a thoughtful, wide-angle view of leadership with Henry DeLozier, partner at GGA Partners and one of the private club industry’s most respected voices in governance, strategy and organizational culture. With clarity, humility and conviction, Henry reflects on the experiences that shaped his values, the moments that tested his leadership and the responsibility leaders carry when shaping environments where people live, work and belong.Grounded, principled and deeply human, this conversation invites listeners to think beyond tactics and into the moral and relational dimensions of leadership, where listening, courage and personal integrity matter as much as strategy and structure.Listeners are invited to “walk the landscape” of leadership with Henry, hearing the kinds of stories and perspective that surface when leaders speak honestly about values, responsibility and the moments that define who they become. • Henry’s outlook on the coming year and why adaptability, preparation and steady leadership will matter as clubs navigate economic and organizational change. • How his approach to leadership begins with listening, understanding each club’s unique circumstances before offering strategy or solutions. • A powerful defining moment early in his career that challenged his personal values and reinforced the importance of integrity, courage and staying true to who you are as a leader. • The literary inspiration that continues to shape how he approaches difficult decisions and high-pressure leadership moments, drawing strength from history, perspective and responsibility. • A gripping real-world leadership story involving a major fire at a club, and what it taught him about crisis leadership, team resilience and pulling people together under pressure. • His definition of exceptional member experience, anticipating needs before they are spoken, seeing the club through the member’s eyes and fostering true belonging through thoughtful service and governance. • How sound strategy and strong governance ultimately come back to personal ownership, empathy and treating people the way you would want to be treated. • Final encouragement for leaders entering the year ahead, showing up as their best selves, modeling the behavior they hope to see and leading with purpose, consistency and care. Throughout the conversation, listeners are reminded that leadership is not abstract, it shows up in moments of pressure, in moral choices, in how people are treated and in the environments leaders help create every day.

Step inside The National with longtime GM Joe Murphy as he shares the personal story that reshaped his leadership, the mentors who guided him and the people-first philosophy that defines one of Canada’s most respected clubs. Thoughtful, grounded and deeply human—this is leadership you feel as much as you hear.Listeners are invited to “walk the fairways” of The National Golf Club of Canada with Joe Murphy, whose calm, grounded style reflects more than 35 years of leadership across top-tier clubs.As you move through this fireside conversation, you’ll hear:• Joe’s early reflections on The National—a small, high-performance, tradition-rich golf club where culture, difficulty of the course, and member expectations shape everything.• The deeply personal loss that reshaped his leadership philosophy—and why compassion, perspective, and seeing the human being before the role guide every decision.• The mentors who helped shape his voice at the boardroom table—and how he now pays that mentorship forward to the next generation of managers.• Insights on humility, collaboration and leading without needing all the answers—including how he builds trust with teams of specialists.• A clear, thoughtful breakdown of what “anticipatory service” truly means—and how clubs can move from satisfaction to genuine delight by knowing members deeply.• His legacy hopes as the 2025 John Furlong Award recipient—focusing on developing people, earning respect, and leaving every club stronger than he found it.• Final encouragement for emerging leaders—pursue education, embrace mentorship, and understand that great leadership is defined by relationships, not authority.Throughout the conversation, listeners are invited to imagine walking the clubhouse halls and grounds with Joe—hearing the kinds of stories and insights that only surface when you’re side-by-side, not across a conference table.

Walk the grounds of Grey Oaks with General Manager Don Emery as he shares a 41-year career shaped by curiosity, connection and a relentless drive to elevate the member experience. From clever service innovations to lessons born from COVID, Don’s stories reveal how great clubs, and great leaders, continually evolve. Discover why Grey Oaks is one of the most admired cultures in the industry. Listeners will step into the vibrant, community-driven world of Grey Oaks and instantly feel the energy, curiosity and people-first leadership that define Don Emery’s approach. As you “walk the property together,” you’ll hear:• A peek inside the culture at Grey Oaks: He shares how a family-rooted history, long-tenured membership and deep care between staff and members have shaped the club’s identity.• A surprising origin story: Don didn’t chase club management—he chased a bike and a car. That early work ethic, instilled by parents who lived through difficult times, became the foundation of his leadership philosophy.• Finding inspiration everywhere: From bank tellers to dry cleaners to hotels in Japan, Don explains why great leaders stay curious and see ideas everywhere, not just at other clubs.• The challenge that changed everything: COVID becomes a pivotal moment—forcing rapid innovation, removing outdated playbooks and proving that clubs are essential connectors for human happiness.• A masterclass in member experience: Don breaks down how all five senses—sight, sound, scent, touch and taste—shape unforgettable moments. He shares small, surprising examples that transform ordinary events into extraordinary memories.• How curiosity drives continuous improvement: He reveals his process for documenting what worked, what didn’t and how to make every experience “bigger, better and more meaningful”—even when staff groan at the extra homework.• Why connection is the heart of modern club life: From studying Uber Eats delivery patterns to rethinking club spaces, Don explains how Grey Oaks aligns with national trends while staying true to its community-first purpose.• Legacy and giving back: Don speaks candidly about developing people, building enduring clubs and creating a foundation to support the next generation of leaders.• A closing reflection for the industry: His encouragement for 2026—pause, look back, find pride in what’s been built and carry that inspiration forward into the work that shapes members’ lives.Throughout the conversation, listeners are invited to imagine themselves walking alongside Don Emery at Grey Oaks, hearing the stories and insights that rise naturally when you’re side-by-side, taking in the club’s energy, rather than sitting across a conference table.

In this Leadership Lens episode, General Manager Desi Speh invites listeners to step into the rhythm of life at Desert Highlands as he reflects on defining moments, honest challenges and the heart of what great leadership really looks like in today’s private clubs. • The early defining moments that shaped Desi’s philosophy—lessons from childhood, mentors, and those rare leaders who modeled humility, respect and responsibility.• Why empathy, presence and leading by example remain at the center of his management approach—and how those values strengthen trust across members, staff and committees.• The pivotal challenges that taught him the most about resilience—and how he reframed setbacks into opportunities for growth and connection.• How Desert Highlands maintains a deeply rooted culture while evolving for a new era of member expectations—including the mindset behind recent enhancements to the clubhouse, amenities and member experience.• What “walking in your members’ shoes” truly looks like in practice—and why understanding personal traditions, small preferences and unspoken expectations creates loyalty that can’t be manufactured.• The power of collaboration between boards, committees, and management—and how shared vision keeps the club aligned during major projects.• Desi’s hopes for the future—the legacy he wants to leave, the leaders he hopes to inspire, and the values he believes will carry the private-club industry forward.Throughout the conversation, listeners are encouraged to imagine themselves walking alongside Desi at Desert Highlands—hearing the stories that surface only when you’re side-by-side, not across a conference table.