Leadership Lens

ABOUT LARRYLarry Hirsh is president of Golf Property Analysts, a real estatespecialty consulting, appraisal and brokerage firm focused on golf and club properties across the United States. With a career spanning several decades, he has advised private clubs, boards and ownership groups on valuation, market positioning and long-term financial sustainability.Known for his objective, data-driven approach, Larry brings a deep understanding of the complexities facing today’s private clubs, from governance challenges to market dynamics and capital investment decisions. His work centers on helping clubs align financial strategy with long-term viability, ensuring decisions support both current and future membership.Larry is also a frequent speaker and writer within the industry, sharing insights on club value, governance and sustainability. His perspective is grounded in experience, integrity and a commitment to helping clubs make informed, responsible decisions. EPISODE HIGHLIGHTStep into a candid and insightful conversation with Larry Hirsh,president of Golf Property Analysts, as he shares a decades-long perspective on what truly drives long-term success in the private club industry.Drawing from his experience advising clubs across the country, Larry explores the critical balance between underinvesting and overextending and why understanding market position is essential to maintaining financial stability and member value. He discusses the emotional and political dynamics of board governance, the risks of short-term decision-making and the importance of relying on professional expertise.Throughout the conversation, Larry reflects on the evolving expectations of members, the challenges of generational change and the importance of creating environments that are both financially sustainable and culturally relevant. He also offers practical insights into how clubs can stay ahead ofoperational challenges and avoid the pitfalls that lead to long-term decline.This episode offers a grounded and honest look at leadership through the lens of experience, discipline and a commitment to long-term thinking.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, Larry shares insights shaped by decades of experience advising clubs and analyzing long-term outcomes. You’ll hear:Why humility and the ability to say “I don’t know” are essential leadership traits How honesty and integrity simplify decision-making and build long-term trust Why clubs must prioritize long-term sustainability over short-term preferences How deferred maintenance and misaligned spending can quietly undermine a club The importance of understanding market position and member expectations Why boards should rely on professional expertise rather than personal agendas How emotional and political dynamics can impact governance decisions Why balancing investment and financial discipline is critical to success How generational shifts are changing what members value in the club experience Throughout the conversation, Larry reinforces that strong leadership is rooted in perspective, discipline and a commitment to making decisions that support the long-term health of the club and its community.

ABOUT ROGERRoger Chao is a board consultant and governance expert who works with organizations to strengthen board performance, improve governance structures and build high-functioning leadership teams.With experience advising boards across multiple sectors, Roger focuses on helping directors understand their roles, improve decision-making processes and create cultures of accountability and trust.Known for his practical and insightful approach, Roger emphasizes the importance of clarity, discipline and continuous learning in governance, helping boards operate more effectively and deliver better outcomes for their organizations.EPISODE HIGHLIGHTJoin Roger Chao, board consultant and governance expert, for athought-provoking conversation on what truly defines effective governance in today’s private club environment.In this episode, Roger explores how board culture shapes organizational success, why clarity and trust are essential and how boards can avoid common dysfunctions such as micromanagement, poor communication and misalignedexpectations.He shares insights on the importance of psychological safety, structured decision-making and the role of the chair in setting tone and direction. Roger also discusses how boards can create space for productive disagreement while maintaining respect and alignment.This conversation offers a fresh and practical perspective on governance, reminding leaders that strong boards are built through intentional behavior, not just formal structures.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this insightful discussion, Roger shares practical guidance forbuilding stronger boards and better governance. You’ll hear:What defines a healthy board culture in practice Why clarity and calm are essential in board leadership How to avoid micromanagement and maintain proper governance roles The importance of psychological safety in boardrooms How boards can ask better questions and improve decision-making Why trust between boards and management is critical How to create space for productive disagreement The role of the chair in shaping culture and behavior Why governance is about accountability, not just participation How strong boards balance oversight with trust Throughout the conversation, Roger reinforces that governance excellence comes from disciplined thinking, strong relationships and intentional leadership.

ABOUT ERICEric Bischofberger, CCM, CMCA, is GM/COO of Hampton Hall Club, a Distinguished Club with EXCEPTIONAL status located in Bluffton, South Carolina. With a career rooted in the private club industry from an early age, Eric was influenced by his father, a longtime club manager, shaping his passion for hospitality andleadership.Known for his people-first leadership style, Eric emphasizes culture, continuous improvement and accountability. He believes strongly in empowering teams, fostering trust and creating environments where employees feel supportedand inspired to grow.Eric is recognized for his thoughtful approach to leadership, hiscommitment to developing others and his focus on creating meaningful experiences for both members and staff.EPISODE HIGHLIGHTStep into a heartfelt and inspiring conversation with Eric Bischofberger, CCM, CMCA, GM/COO of Hampton Hall Club. Drawing from a career shaped by mentorship, personal growth and real-world leadership experience, Eric shares the lessons that have defined his leadership philosophy.In this episode, Eric explores the importance of feedback, the value of learning through mistakes and the role culture plays in shaping both team performance and member experience. He reflects on the emotional impact of achieving Distinguished Club recognition and why that success belongs to theentire team.Eric also shares his perspective on leading with intention, responding rather than reacting and creating an environment where people feel empowered to do their best work. His insights offer a powerful reminder that leadership is about people, purpose and the impact we leave behind.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, Eric shares insights shaped by experience, mentorship and personal growth. You’ll hear:Why great leadership starts with asking “what are you going to do with it?” How feedback can be one of the most valuable tools for growth The difference between reacting and responding in leadership moments Why culture requires constant attention and daily reinforcement How strong teams create exceptional member experiences The importance of empowering employees at every level Why mistakes are essential to learning and continuous improvement How leadership is defined by impact, not title The emotional significance behind Distinguished Club recognition Why “pressure is a privilege” is a powerful leadership mindset Throughout the conversation, Eric reinforces that leadership is rooted in intention, humility and a commitment to making a positive impact on others.

ABOUT TOMTom Vlach is the founder of Triumph Group, a boutique executive search and advisory firm specializing in the private club industry. Prior to founding the firm, he spent more than 30 years as a golf course superintendent, including leadership roles within the PGA Tour and at premier club properties.Known for his relationship-driven approach, Tom emphasizes integrity, honesty and long-term connection in both leadership and executive search. His experience spans both private club environments and large organizational structures, giving him a unique perspective on governance, cultural alignment and leadership fit.Tom is passionate about helping clubs and candidates make informed decisions, ensuring both sides understand expectations, culture and long-term goals. He is also an advocate for improving work-life balance within theindustry and supporting the next generation of leaders.EPISODE HIGHLIGHTStep into a candid and experience-driven conversation with Tom Vlach, founder of Triumph Group and longtime leader in the private club industry. Drawing on a 30-year career as a golf course superintendent, Tom shares the lessons that shaped his leadership philosophy, from early mentorship to high-pressure moments on one of golf’s biggest stages.In this episode, Tom explores the importance of relationships inleadership, the need for patience and clarity during challenging situations and the role of integrity in building trust across teams and organizations. He reflects on how transitioning from private club operations to a corporate environment reshaped his approach to communication and influence.Tom also discusses the importance of cultural fit in leadership roles, the realities of governance within clubs and why candidates must approach opportunities with the same level of diligence as the organizations interviewing them.His perspective offers a grounded reminder that leadership is not about personal recognition, but about stewardship, alignment and the ability to positively impact others over time.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, Tom shares insights shaped by decades of experience in the field. You’ll hear:Why mentorship can shape leadership far beyond technical skills How relationships, not titles, define long-term success Why patience and clear thinking are critical during high-pressure momentsHow to lead without needing recognition or credit Why managing up and down is an essential leadership skill How cultural fit determines long-term success more than capability alone Why candidates should interview clubs as thoroughly as they are being interviewed How governance and leadership expectations impact executive tenure Why integrity and honesty remain foundational in leadership and business The importance of advocating for work-life balance in a demanding industry How strong team culture directly influences member experience Why leadership is ultimately about stewardship, not control

ABOUT DAVIDDavid Main, MBA, PGA, ECM, is GM/CEO of Lambton Golf & Country Club and a past president of the Club Managers Association of Canada. A former PGA professional, he began his career in golf operations before transitioning into club management, where he has spent more than two decades leading teams and shaping club culture.Known for his thoughtful, people-centered leadership style, David places a strong emphasis on mentorship, self-awareness and intentional leadership. His approach is rooted in the belief that great leadership begins with understanding oneself and extends to every interaction with team members.As the 2025 recipient of the Denzil Palmer Mentor of the Year Award, David is recognized for his commitment to developing others and contributing to the growth of the private club industry. He is a strong advocate for fostering supportive environments where individuals feel valued, respected and inspired to grow.EPISODE HIGHLIGHTStep into a reflective and inspiring conversation with David Main, GM/CEO of Lambton Golf & Country Club and 2025 Denzil Palmer Mentor of the Year Award recipient. Drawing on a career that spans the PGA and private club leadership, David shares how personal challenges and a transformative solo cycling journey across Canada reshaped his perspective on leadership, identity and purpose.In this episode, David explores the importance of self-awareness, empathy and intentional leadership in today’s club environment. He discusses why consistency in service matters more than perfection, how team culture directly influences member experience and why leaders must prioritize the well-being and engagement of their staff.He also reflects on the power of mentorship, the responsibility leaders have to positively impact others each day and the importance of maintaining perspective in a high-pressure industry. His story offers a compelling reminder that leadership is ultimately about people, presence and the legacy we leavethrough others.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, David shares insights shaped byexperience, reflection and personal growth. You’ll hear:Why self-awareness is one of the most important qualities a leader can develop How separating identity from title can lead to stronger, more grounded leadership Why consistency matters more than perfection in delivering a great member experience How team culture directly impacts member satisfaction and engagement Why mentorship plays a critical role in shaping the future of the industry How leaders can maintain perspective during high-pressure moments Why empathy and intentional presence must be practiced, not assumed How personal challenges can become defining moments for leadership growthWhy creating a positive impact on others each day should be a leadership priority How legacy is built through people, not projects or milestones Throughout the conversation, David reinforces that leadership is a daily practice rooted in intention, awareness and care for others. His perspective serves as a reminder that when leaders invest in their people, they create stronger cultures, better experiences and a more resilient industry.

ABOUT COREYCorey Saban is a communications strategist with a background in journalism, broadcasting and leadership communications. Over the course of his career, he has worked across media, storytelling, team development and crisis communication, helping leaders and organizations strengthen the way they connect with others.Known for his thoughtful, engaging and people-centered approach, Corey brings a strong understanding of how presence, emotional intelligence and intentional messaging influence trust, culture and leadership effectiveness.His work in and around the private club industry reflects a deep belief that communication is not just about delivering information. It is about helping people feel understood, valued and connected to something larger than themselves. EPISODE HIGHLIGHTStep into a conversation about leadership, communication and club culture with Corey Saban, communications strategist. Drawing on experiences from journalism, broadcasting and advisory work, Corey shares what he has learned about leadership from watching how people respond under pressure and why the leaders who stand out most are often those who remain calm, measured and deeply aware of how they make others feel.In this episode, Corey explores the importance of emotional intelligence, presence and intentional communication in today’s private club environment. He explains why trust and consistency are foundational to healthy club culture, how leaders can better connect with team members by understanding their individual motivations and why storytelling remains one of the most powerful tools for building stronger teams and more meaningful member experiences. His perspective is a timely reminder that leadership today requires not only clarity and resilience, but also humility, empathy and the discipline to listen before speaking. WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, Corey offers perspective shaped by years of experience in communications, media and leadership advisory work. You’ll hear:Why leadership under pressure reveals character more clearly than prepared words How emotional intelligence and presence shape trust inside club culture Why humility and restraint are often more powerful than being the loudest voice in the room How intentional communication helps leaders build credibility and consistency Why timing, tone and body language matter just as much as the message itself Where clubs often underestimate the impact of communication on culture How leaders can better engage teams by understanding what motivates each individual Why resilience, persistence and rejection can shape stronger leaders over time How storytelling helps turn service into experience and experience into memory Why mental health, vulnerability and asking for help matter in high-pressure club environments Why leadership is ultimately about impact and how people feel, not just outcomes Throughout the conversation, Corey reinforces the idea that great leadership begins with self-awareness and extends through every interaction. His perspective reminds us that when leaders communicate with empathy, clarity and intention, they create stronger teams, healthier cultures and more meaningful experiences for everyone around them.

ABOUT MELISSAMelissa Low is vice president of communications and advocacy at the Club Management Association of America. With more than 20 years at CMAA, she has played a key role in shaping the association’s communications strategy, event marketing, media outreach and advocacy efforts.Throughout her career, Melissa has worked at the intersection of industry education, public affairs and legislative engagement, helping club leaders better understand the issues shaping their operations and communities. Known for her thoughtful, informed and highly practical approach, she brings a broadview of the private club industry and a deep commitment to helping professionals stay informed, connected and prepared for change.EPISODE HIGHLIGHTStep into a conversation about leadership, advocacy and the future of club management with Melissa Low, vice president of communications and advocacy at CMAA. Drawing on more than two decades of experience with the association, Melissa shares what she sees from her unique vantage point across education,communications and legislative affairs.In this episode, Melissa explores the qualities that matter most in today’s club leaders, including resilience, adaptability and a focus on people. She also explains how education is evolving, why advocacy is becoming increasingly important and what club leaders should be paying closer attention to as legislative and regulatory changes continue at both the federal and statelevels. Her perspective is a timely reminder that leadership today requires not only operational excellence, but awareness, agility and the ability to connect the dots for others.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, Melissa offers perspective shaped by years of experience in communications, advocacy and industry leadership. You’ll hear:Why adaptability and resilience are essential leadership qualities todayHow situational awareness helps leaders make stronger decisionsWhy people-focused leadership remains the distinguishing factor in great clubsHow CMAA’s education has evolved in response to a changing industryWhat topics are trending most in club education right now, including AI and club cultureWhy advocacy matters and how it intersects with governance and accountabilityWhat legislative and regulatory issues club leaders should be watching closelyWhy many managers underestimate their ability to be effective advocatesHow new leaders can begin engaging in advocacy with confidenceWhy balance, perspective and personal joy matter even in high-pressure rolesThroughout the conversation, Melissa reinforces the idea that great leadership requires both awareness and action. Her perspective reminds us that when leaders stay informed, connected and people-centered, they are better equipped to guide their clubs through complexity and change.

ABOUT RICHARDRichard LaRocca, CCM, CCE, is GM/COO of St. Clair Country Club and immediate past chair of CMAA. A respected leader in the private club industry, he has a 40-year career. Known for his steady, people-centered leadership style, Richard has built his reputation on service, mentorship and a deep belief that great club culture begins with investing in people. He has long been committed to advancing the profession, supporting emerging leaders and helping clubs create meaningful member and staff experiences.Throughout his career, Richard has championed hospitality as a mindset rather than a department, emphasizing emotional connection, service excellence and the importance of developing others. His approach to leadership is grounded in humility, consistency and the belief that when teams feel valued and supported, exceptional member experiences naturally follow.EPISODE HIGHLIGHTStep into a conversation about leadership, service and culture with Richard LaRocca, CCM, CCE, GM/COO of St. Clair Country Club and Immediate Past Chair of CMAA. Drawing on fourdecades in the private club industry and his 2025 service as CMAA Chair, Richard reflects on the moments that shaped his leadership philosophy and the lessons he has learned about mentorship, emotional intelligence and building trust.In this episode, Richard shares why leadership is less about being the loudest voice in the room and more about being the most consistent. He explores how clubs can create meaningful member experiences through empathy and anticipation, why culture remains the strongest stabilizer in uncertain times and how investing in people, from student employees to seasoned professionals, helps elevate both clubs and the profession itself. WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, Richard offers perspective shaped by decades of leadership, service and industry involvement. You’ll hear:Why leadership is about developing people, not just managing tasksHow consistency, humility and visibility shape trustWhy culture is the strongest stabilizer during uncertaintyHow transparency and vulnerability can strengthen credibilityWhat truly defines a memorable member experienceWhy hospitality should be treated as a mindset across the clubHow clubs can use information and data to personalize serviceWhat mentorship means in building future leadersWhy investing in staff growth strengthens member experienceHow small acts of care can become the most meaningful moments in a clubThroughout the conversation, Richard reinforces the idea that leadership is a daily choice and a privilege. His perspective reminds us that when leaders invest in people with intention and heart, they create clubs where both staff and members feel they belong.

Jeff Thomas is the general manager of Corning Country Club, where he has led a decade of transformational growth grounded in servant leadership and transparent communication. Under his leadership, membership increased from 251 to capacity, financial stability improved and club culture evolved into a vibrant, highly engaged community.Jeff began his career with Eagle Golf and American Golf, where mentors instilled in him the belief that people come first. He leads with visibility, daily staff engagement and a strong commitment to anticipating member needs.His philosophy is simple: clarity, communication and consistency build connection and trust.EPISODE HIGHLIGHTStep into a conversation about transformational leadership with Jeff Thomas, general manager of Corning Country Club. Drawing from more than a decade of hands-on leadership, Jeff shares how servant leadership, transparent communication and member-focused culture can reshape a club’s trajectory.In this episode, Jeff discusses leading through major golf courserenovations, building trust during times of change and using feedback as fuel for growth. From reviving traditional events to creating new traditions that bring generations together, he offers practical insight into how culture drives both financial stability and sustained membership growth.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this candid discussion, Jeff offers perspective grounded in real-world club leadership. You’ll hear:Why servant leadership strengthens both staff performance and member loyaltyHow clarity, communication and consistency create lasting trustThe role of transparency during major capital improvementsWhy daily visibility builds credibility with both staff and membersHow anticipating member needs elevates the experienceWhy feedback should be treated as fuel, not criticismHow event programming can reignite club cultureThe importance of building a “third place” for families and generationsLessons learned from growing membership nearly 100 percentWhy culture is the foundation of long-term financial sustainabilityThroughout the conversation, Jeff emphasizes that sustainable growth is not about reacting quickly. It is about managing the process, staying consistent and building trust every single day.

ABOUT PASSION Passion Graham is the founder of Passionate Productions, a communication and training firm dedicated to helping individuals and organizations present themselves with confidence, authenticity and impact. With a background in media and performance, she specializes in public speaking coaching, presentation skills and leadership communication.Passion works with executives, teams and professionals across industries, guiding them to refine their message, strengthen their presence and connect more meaningfully with their audiences. Her approach blends practical techniques with emotional intelligence, emphasizing that effective communication is rooted in self-awareness and genuine connection.Known for her energetic style and supportive coaching, Passion empowers leaders to overcome fear, embrace vulnerability and communicate with clarity in high-stakes environments. Her mission is simple: to help people use their voice as a tool for influence, trust and transformation.EPISODE HIGHLIGHTStep into a conversation about leadership through communication with Passion Graham, founder of Passionate Productions. Drawing from her experience in clubs, media, coaching and organizational training, Passion shares howconfidence, authenticity and emotional awareness shape a leader’s ability to inspire trust and connection.In this episode, Passion explores the role of storytelling in leadership, the impact of nonverbal communication and why creating psychological safety is essential for high-performing teams. From overcoming fear of public speaking tocultivating presence under pressure, she offers practical insight into how leaders can communicate in ways that motivate, align and empower those around them.WHAT YOU’LL LEARN FROM THIS CONVERSATIONIn this thoughtful discussion, Passion offers perspective grounded inreal-world coaching and human connection. You’ll hear:Why communication is one of the most powerful leadership toolsHow authenticity builds trust faster than polished perfectionThe role of emotional intelligence in effective leadershipWhy confidence grows through action, not waitingHow nonverbal cues influence culture and team dynamicsStrategies for overcoming fear of public speakingHow storytelling creates alignment and engagementWhy psychological safety fuels creativity and performanceThe importance of presence in high-pressure situationsHow leaders can empower others to find their voiceThroughout the conversation, Passion emphasizes that leadership communication is not about delivering flawless messages, it’s about creating meaningful human connection that inspires people to listen, participate and grow.

Gregg Patterson is a veteran private club leader, author and consultant known for his thoughtful approach to governance, culture and member experience.Over a decades-long career as a general manager, he guided one of the country’s premier clubs through sustained growth while cultivating deep loyalty among members and staff.Widely respected as a mentor and educator, Gregg is known for his emphasis on curiosity, reflection and relationship-driven leadership. His work focuses on the human dynamics that underpin successful clubs, from board relations to staff engagement to the evolving expectations of modernmembership.Today, he continues to share his insights through writing, speaking and advisory work, helping leaders navigate complexity while staying grounded inpurpose and service.EPISODE HIGHLIGHTStep inside the leadership journey of Gregg Patterson as he reflects on the experiences, philosophies and relationships that shaped his approach to leading in the private club environment. Thoughtful, candid and often deeply personal, Gregg explores how curiosity, reflection and connection guided decisions throughout his career.He discusses the practices that sustained him, from daily debriefs and mentorship to cultivating an “idea bank” of lessons learned, and why understanding people remains more important than mastering systems. This episode offers a reflective look at leadership as a long game, grounded in service, humility and the ability to adapt without losing sight of what matters most.WHAT YOU’LL LEARN FROM THISCONVERSATIONIn this thoughtful discussion, Gregg shares perspective shaped by decades of experience and deep affection for the industry. You’ll hear:• Why curiosity is the most powerful leadership skill• How meaningful connection drives member loyalty and staff engagement• The role of reflection and daily debriefs in improving decision-making• Why failures can become defining leadership moments• How mentorship and experience build long-term credibility• The importance of understanding both people and business fundamentals• Why technology should support, not replace, human connection• How patience and breadth of experience prepare leaders for top roles• What it takes to sustain culture across generations• Gregg’s advice for young professionals entering the industryThroughout the conversation, Gregg emphasizes that while tools and trends change, the human condition does not, and leaders who understand people will always have an advantage.

Marcie Mills, CCM is a Search & Consulting Executive with Kopplin Kuebler & Wallace, bringing more than 25 years of leadership experience in hospitality and private club management. Most recently, she served as General Manager and Chief Operating Officer of The Mirabel Club in Scottsdale, Arizona, a BoardRoom Distinguished Club with ELITE status.Known for her strategic mindset and commitment to professional development, Marcie has led major capital improvement initiatives, operational transformations and team-building efforts across multiple premier clubs. Her leadership emphasizes education, mentorship and the long-term stewardship required to sustain high-performing club environments.A longtime leader within the Club Management Association of America (CMAA), Marcie has served in chapter and national roles and is a frequent speaker on leadership and industry advancement. In 2025, she was honored by BoardRoom magazine with the Gary Player Award as Educator of the Year,reflecting her passion for developing the next generation of club leaders. Episode HighlightStep inside the leadership journey of Marcie Mills, CCM, as she reflects on the experiences, challenges and relationships that have shaped her approach to leading in today’s private club environment. Thoughtful, candid and deeply grounded in service, Marcie shares how early general manager roles, boarddynamics and real-world pressures influenced her understanding of responsibility, culture and trust.In this episode, Marcie explores the emotional dimension of leadership, the weight of decisions, the importance of empathy and self-awareness, and why culture is something leaders sense immediately upon entering a club. From the influence of mentors to the power of community and shared experience, sheoffers a reflective look at leadership as alignment rather than control, built on trust, purpose and authentic connection.What you'll learn from this conversationIn this thoughtful discussion, Marcie offers a perspective shaped by decades of experience and deep care for the industry. You’ll hear:Why leadership today requires emotional intelligence, adaptability and empathy more than everHow leading inside a club differs from advising from the outside, and what each teaches youWhy culture isn’t a buzzword, but something you can sense instantly when you enter a clubHow generational shifts among members, boards and staff are reshaping leadership expectationsThe value of mentorship, and why asking for help is a strength, not a weaknessLessons learned from navigating difficult board dynamics with authenticity and convictionWhat truly defines a great member experience beyond amenities and operationsWhy investing in people, not just compensation, is essential to long-term successHow empowering teams creates meaningful, memorable member momentsMarcie’s vision for leadership moving forward and why she believes the future is brightThroughout the conversation, Marcie reminds us that leadership can feel isolating, but it doesn’t have to be. Her story reinforces the power of connection, shared experience and the quiet strength that comes from knowing you’re not alone.

Frank Vain serves as chairman of McMahon Group, where he has spent more than 37 years advising private clubs on strategic planning, long-range vision and governance. His work has supported some of the leading private clubs in North America and Asia, helping boards navigate economic cycles, evolvinglifestyle trends and the complexities of the membership model.Known for his data-informed, thoughtful approach, Frank emphasizes informed leadership, grounding decisions in member research, industry benchmarks and long-term planning rather than emotion or short-term pressure. His leadership philosophy reflects a belief that clubs succeed when they focuson people, culture and community, not just amenities.Prior to McMahon Group, Frank served as president of Concord Sports Clubs and worked as a consultant with Cornell Associates, bringing hands-on operational experience to his advisory work. He holds a bachelor’s degree from Franklin & Marshall College.EPISODE HIGHLIGHTWalk the halls of private club governance with Frank Vain as he reflects on decades of advising boards, leaders and committees. Drawing on real-world experience, Frank shares how informed leadership, long-range planning and member-focused decision-making create stability and trust inside complex club environments.In this episode, Frank explores why clubs are fundamentally about people and community, not just facilities, and how boards can move away from reactive, emotionally driven decisions toward thoughtful, data-backed governance that stands the test of time.WHAT YOU’LL LEARN FROM THISCONVERSATIONListeners will gain insight into Frank’s disciplined, experience-driven approach to leadership and governance, including:What consistently separates healthy, high-performing clubs from those that struggleWhy informed leadership begins with understanding the club business modelHow data and benchmarking support better governance decisionsThe risk of reacting to minority voices instead of serving the broader membershipWhy long-range and capital planning create continuity beyond one-year presidenciesHow transparency and communication build trust with members and committeesSignals that reveal whether a club’s culture is healthy or fracturedWhy investing in facilities strengthens community, engagement and long-term valueHow boards can balance tradition with modernization to attract future membersFrank’s guidance for emerging leaders: stay curious, informed and focused on stewardshipThroughout the conversation, listeners are invited to step inside the realities of club leadership, from boardroom decisions to long-range planning, and consider how informed governance, clarity of purpose and respect for people create resilient, future-ready clubs.

About RussellRussell Miller, CCM, MBA, serves as general manager at Balboa Yacht Club in Newport Beach, California, where he leads club operations with a focus on service excellence, organizational clarity and long-term stewardship. With a career rooted in hospitality leadership, Russell brings a disciplined,thoughtful approach to building culture, aligning teams and delivering consistent member experience.Known for his values-driven leadership style, Russell emphasizes humility, transparency and purpose as essential anchors in decision-making, particularly in complex, high-expectation environments. He draws on structuredframeworks, data-driven insight and continuous learning to guide teams through change while maintaining operational stability and trust.Russell’s leadership philosophy reflects a deep respect for people and process, recognizing that strong cultures are built through clarity, accountability and the courage to make thoughtful decisions. His work at Balboa Yacht Club centers on creating alignment between strategic vision and dailyexecution, empowering teams to operate with confidence while maintaining a service mindset that places members at the heart of every decision. Episode HighlightWalk the docks and hallways of Balboa Yacht Club with general manager Russell Miller as he reflects on the influences, values and real-world experiences that have shaped his leadership philosophy. Thoughtful, grounded and deeply service-oriented, Russell shares how humility, transparency and purpose create stability in an increasingly complex operating environment.In this episode, Russell opens the door to how he navigates leadership in a “gray world," where decisions rarely come with perfect information and leaders must balance people, performance and long-term stewardship. Fromframeworks like VUCA to the importance of decision velocity and organizational clarity, Russell offers a practical and reflective look at what it takes to lead with confidence, consistency and care in today’s private club landscape.What You’ll Learn From ThisConversationListeners will step into Russell’s thoughtful, values-driven approach to leadership, discovering how service, humility and intentional decision-making shape strong club cultures. As you “walk the club” with him, you’ll hear:• How Russell’s leadership philosophy has been shaped by mentors, books and everyday operational experience• Why kindness, humility, transparency and purpose anchor his leadership approach• How hospitality and service translate directly into leadership responsibility and culture-building• Why acknowledging what you don’t know creates stronger teams, better collaboration and healthier decision-making• How Russell uses specificity and data to create alignment and trust inside a club community• A practical framework for navigating complexity: operating in a VUCA world and counterbalancing it with vision, understanding, clarity and agility• The reality of leadership pressure — making difficult decisions, managing disagreement and owning outcomes• Why decision velocity matters and how momentum drives organizational energy• How leaders can stay grounded by defining personal values and learning how to return to center during high-pressure moments• Russell’s message to emerging leaders: stay curious, stay humble and commit to continuous learningThroughout the conversation, listeners are encouraged to imagine walking alongside Russell, moving through both the visible member spaces and the behind-the-scenes leadership realities, absorbing the kind of insight that only comes from leading in real time, with intention, responsibility and care.

Step into the world of experience design and service culture with Marc Schwarz as he shares how his unconventional career path, from boutique hospitality and luxury automotive to public health and brand strategy, shaped his philosophy on leadership, training and human connection.Grounded, curious and deeply people-focused, Marc offers a thoughtful look at how great service is engineered not through scripts or checklists, but through empowered teams, emotional intelligence and intentional culture-building. He reflects on how performing arts techniques, mentorship and real-world experience continue to influence the way he coaches leaders and elevates guest experiences today.What You’ll Learn from This ConversationListeners are invited to “walk the experience journey” with Marc Schwarz, whose leadership style blends creativity, discipline and a deep commitment to helping teams deliver meaningful, memorable moments at every touchpoint.As you move through this conversation, you’ll hear:• How Marc’s early career in boutique hospitality shaped his understanding of brand storytelling and guest connection.• Why performing arts techniques, including improv and role-play, became powerful tools for training, coaching and team development.• How Thrive Hospitality applies Colin Cowie’s Gold Standard to elevate service culture across industries, including private clubs.• The importance of emotional intelligence and intentional communication in building consistent, high-performing service teams.• What Marc learned about leadership, empathy and clarity while managing public health operations during the pandemic.• How translating brand vision into daily behaviors helps teams authentically represent their organization at every guest interaction.• Why empowering frontline employees as culture carriers creates stronger engagement and better long-term outcomes.• Marc’s perspective on what truly makes experiences transformative, not just excellent.Throughout the conversation, listeners are encouraged to imagine walking alongside Marc, exploring how thoughtful leadership, creative training and human connection intersects to shape the future of hospitality and service excellence.

Episode HighlightsStep onto the courts at Fisher Island Club with head of racquetsDominique Lemperle as she shares the unconventional path that led her from journalism and broadcast media into racquet sports leadership, the mentors who shaped her growth and the people-first mindset guiding her approach today.Curious, grounded and deeply committed to developing others, Dominique brings a thoughtful perspective on how great experiences are built through connection, attention to detail and continuous learning.What You'll Learn from ThisConversationListeners are invited to “walk the courts” of Fisher Island Club with Dominique Lemperle, whose leadership style blends communication, humility and a genuine passion for elevating both members and teams in a rapidly evolving racquets landscape.As you move through this conversation, you’ll hear:• How Dominique’s early training in journalism and storytelling shaped her ability to connect with people and create meaningful member experiences.• The pivotal moment at Bonita Bay Club that introduced her to pickleball, and how mentorship, curiosity and timing helped launch a new chapter in her career.• Why developing others and helping teammates shine is central to her leadership philosophy, especially when stepping into a new role.• How her Racquets Biz podcast explores industry growth, revenue opportunities and emerging trends across tennis, pickleball and padel.• What great member experience truly looks like in practice, from knowing names and preferences to understanding individual goals and motivations.• A candid lesson on the importance of teamwork, networking and allowing others to support your growth as a leader.• How an unexpected career setback opened doors to new skills, international competition and renewed passion for learning.• Her enduring message for emerging leaders: follow your passion, stay curious and never stop growing.Throughout the conversation, listeners are encouraged to imagine walking side-by-side with Dominique, listening to the kind of real-world lessons and reflections that surface through shared experience, honest dialogue and a deeplove for the game and the people it serves.

Step into a thoughtful, wide-angle view of leadership with Henry DeLozier, partner at GGA Partners and one of the private club industry’s most respected voices in governance, strategy and organizational culture. With clarity, humility and conviction, Henry reflects on the experiences that shaped his values, the moments that tested his leadership and the responsibility leaders carry when shaping environments where people live, work and belong.Grounded, principled and deeply human, this conversation invites listeners to think beyond tactics and into the moral and relational dimensions of leadership, where listening, courage and personal integrity matter as much as strategy and structure.Listeners are invited to “walk the landscape” of leadership with Henry, hearing the kinds of stories and perspective that surface when leaders speak honestly about values, responsibility and the moments that define who they become. • Henry’s outlook on the coming year and why adaptability, preparation and steady leadership will matter as clubs navigate economic and organizational change. • How his approach to leadership begins with listening, understanding each club’s unique circumstances before offering strategy or solutions. • A powerful defining moment early in his career that challenged his personal values and reinforced the importance of integrity, courage and staying true to who you are as a leader. • The literary inspiration that continues to shape how he approaches difficult decisions and high-pressure leadership moments, drawing strength from history, perspective and responsibility. • A gripping real-world leadership story involving a major fire at a club, and what it taught him about crisis leadership, team resilience and pulling people together under pressure. • His definition of exceptional member experience, anticipating needs before they are spoken, seeing the club through the member’s eyes and fostering true belonging through thoughtful service and governance. • How sound strategy and strong governance ultimately come back to personal ownership, empathy and treating people the way you would want to be treated. • Final encouragement for leaders entering the year ahead, showing up as their best selves, modeling the behavior they hope to see and leading with purpose, consistency and care. Throughout the conversation, listeners are reminded that leadership is not abstract, it shows up in moments of pressure, in moral choices, in how people are treated and in the environments leaders help create every day.

Step inside The National with longtime GM Joe Murphy as he shares the personal story that reshaped his leadership, the mentors who guided him and the people-first philosophy that defines one of Canada’s most respected clubs. Thoughtful, grounded and deeply human—this is leadership you feel as much as you hear.Listeners are invited to “walk the fairways” of The National Golf Club of Canada with Joe Murphy, whose calm, grounded style reflects more than 35 years of leadership across top-tier clubs.As you move through this fireside conversation, you’ll hear:• Joe’s early reflections on The National—a small, high-performance, tradition-rich golf club where culture, difficulty of the course, and member expectations shape everything.• The deeply personal loss that reshaped his leadership philosophy—and why compassion, perspective, and seeing the human being before the role guide every decision.• The mentors who helped shape his voice at the boardroom table—and how he now pays that mentorship forward to the next generation of managers.• Insights on humility, collaboration and leading without needing all the answers—including how he builds trust with teams of specialists.• A clear, thoughtful breakdown of what “anticipatory service” truly means—and how clubs can move from satisfaction to genuine delight by knowing members deeply.• His legacy hopes as the 2025 John Furlong Award recipient—focusing on developing people, earning respect, and leaving every club stronger than he found it.• Final encouragement for emerging leaders—pursue education, embrace mentorship, and understand that great leadership is defined by relationships, not authority.Throughout the conversation, listeners are invited to imagine walking the clubhouse halls and grounds with Joe—hearing the kinds of stories and insights that only surface when you’re side-by-side, not across a conference table.

Walk the grounds of Grey Oaks with General Manager Don Emery as he shares a 41-year career shaped by curiosity, connection and a relentless drive to elevate the member experience. From clever service innovations to lessons born from COVID, Don’s stories reveal how great clubs, and great leaders, continually evolve. Discover why Grey Oaks is one of the most admired cultures in the industry. Listeners will step into the vibrant, community-driven world of Grey Oaks and instantly feel the energy, curiosity and people-first leadership that define Don Emery’s approach. As you “walk the property together,” you’ll hear:• A peek inside the culture at Grey Oaks: He shares how a family-rooted history, long-tenured membership and deep care between staff and members have shaped the club’s identity.• A surprising origin story: Don didn’t chase club management—he chased a bike and a car. That early work ethic, instilled by parents who lived through difficult times, became the foundation of his leadership philosophy.• Finding inspiration everywhere: From bank tellers to dry cleaners to hotels in Japan, Don explains why great leaders stay curious and see ideas everywhere, not just at other clubs.• The challenge that changed everything: COVID becomes a pivotal moment—forcing rapid innovation, removing outdated playbooks and proving that clubs are essential connectors for human happiness.• A masterclass in member experience: Don breaks down how all five senses—sight, sound, scent, touch and taste—shape unforgettable moments. He shares small, surprising examples that transform ordinary events into extraordinary memories.• How curiosity drives continuous improvement: He reveals his process for documenting what worked, what didn’t and how to make every experience “bigger, better and more meaningful”—even when staff groan at the extra homework.• Why connection is the heart of modern club life: From studying Uber Eats delivery patterns to rethinking club spaces, Don explains how Grey Oaks aligns with national trends while staying true to its community-first purpose.• Legacy and giving back: Don speaks candidly about developing people, building enduring clubs and creating a foundation to support the next generation of leaders.• A closing reflection for the industry: His encouragement for 2026—pause, look back, find pride in what’s been built and carry that inspiration forward into the work that shapes members’ lives.Throughout the conversation, listeners are invited to imagine themselves walking alongside Don Emery at Grey Oaks, hearing the stories and insights that rise naturally when you’re side-by-side, taking in the club’s energy, rather than sitting across a conference table.

In this Leadership Lens episode, General Manager Desi Speh invites listeners to step into the rhythm of life at Desert Highlands as he reflects on defining moments, honest challenges and the heart of what great leadership really looks like in today’s private clubs. • The early defining moments that shaped Desi’s philosophy—lessons from childhood, mentors, and those rare leaders who modeled humility, respect and responsibility.• Why empathy, presence and leading by example remain at the center of his management approach—and how those values strengthen trust across members, staff and committees.• The pivotal challenges that taught him the most about resilience—and how he reframed setbacks into opportunities for growth and connection.• How Desert Highlands maintains a deeply rooted culture while evolving for a new era of member expectations—including the mindset behind recent enhancements to the clubhouse, amenities and member experience.• What “walking in your members’ shoes” truly looks like in practice—and why understanding personal traditions, small preferences and unspoken expectations creates loyalty that can’t be manufactured.• The power of collaboration between boards, committees, and management—and how shared vision keeps the club aligned during major projects.• Desi’s hopes for the future—the legacy he wants to leave, the leaders he hopes to inspire, and the values he believes will carry the private-club industry forward.Throughout the conversation, listeners are encouraged to imagine themselves walking alongside Desi at Desert Highlands—hearing the stories that surface only when you’re side-by-side, not across a conference table.