Outsourcing Mysteries Exposed

Most VAs don't have a productivity problem.They have a system problem.In this episode, Kerrie is joined by Marianne Tansley, also known as the Systems Girl, to unpack why systems have such a bad reputation and what they actually look like when they're built to support you.Because systems aren't rigid frameworks or 25 step processes. They're the structure that lets you stop carrying it all in your head.They dive into how virtual assistant business owners can:Reframe what a system actually is, and let go of the corporate baggage attached to the wordSpot the quiet moment their business has turned them into the bottleneckBuild filing systems and naming conventions that hold up as the business growsUse Microsoft 365 tools like Bookings, Forms and Teams to scale without overwhelmDecide what to systemise first when everything feels like it needs attentionMake the mindset shift that separates VAs who stay stuck from VAs who build something that runs without themIf you've ever felt like the problem is you, that you should be more on top of things, that everyone else has it figured out, this conversation will land.Because the work isn't the problem.It's the background noise.Hit play and give your brain some of its space back.You Can Connect With Marianne Tansley:Website: https://www.thriveadmin.comInstagram: https://www.instagram.com/thriveadminservices/LinkedIn: https://www.linkedin.com/in/marianne-tansley/Substack: https://mariannetansley.substack.com/YouTube: https://www.youtube.com/channel/UC-B05_2yxkmrE3-Vxqd8LFwYou Can Connect With Virtually Yours Here:Instagram: @Virtually Yours

Most women aren’t lacking ambition.They’re lacking information about their options.In this episode, Kerrie is joined by Kimberley Caines, founder of PreservHer, to unpack a conversation most women were never taught to have.Not from fear.From clarity.Because fertility isn’t just a personal decision.It intersects with business, timing, and the life you’re building.They explore how understanding your options earlier can completely change how you approach your future without pressure or urgency.Because this isn’t about rushing decisions.It’s about preserving choice.They dive into what women in business need to understand about fertility, including:Why awareness earlier creates more freedom laterHow egg freezing actually works and what most people misunderstandThe emotional and practical reality of navigating fertility alongside business growthThe real cost and how to think about it as part of long term planningThe mindset shift from reactive to proactive decision makingIf you’ve ever felt unsure, behind, or avoided this conversation entirely, this episode offers a different way to approach it.Calm. Informed. On your terms.Because the goal isn’t pressure.It’s options.And the earlier you understand them, the more power you have to choose.Hit play and start thinking about your future from a place of clarity, not urgency.You Can Connect With Kimberley Caines:LinkedIn: ⁠Kimberley CainesWebsite: ⁠⁠Kimberley Caines | PreservHerInstagram: Kimberley Caines | PreservHerYou Can Connect With Virtually Yours Here:Instagram: ⁠⁠@Virtually Yours

Most VAs don’t have a revenue problem.They have a cash flow timing problem.In this episode, Kerrie is joined by Nishane Karunaratne from Pay.com.au to unpack how smart payment strategies can completely change the way you experience money in your business.Because paying bills isn’t just admin, it’s leverage.They dive into how virtual assistant business owners can:Improve cash flow timingEarn rewards on payments like BAS, rent and supplier invoicesSimplify recurring expensesAvoid common mistakes with points and reward systemsBuild smarter financial habits earlyIf you’ve ever felt cash-tight despite making good revenue, this episode will help you rethink how money moves through your business, and how to make it work harder for you.Because every point matters.And every payment is an opportunity.Hit play and start treating your payment systems like the strategic tool they are.You Can Connect With Nishane Karunaratne:LinkedIn: Nishane KarunaratneWebsite: ⁠Pay.comYou Can Connect With Virtually Yours Here:Instagram: ⁠@Virtually Yours

Networking isn’t small talk.It’s not business cards. And it’s definitely not “selling yourself.”It’s a skill and when done well, it’s more like a high performance sport.In this episode, Kerrie is joined by Jon Sermon, Head of Partnerships & Alliances at Your Empire Buyers Agents and founder of the BIO networking community, to unpack what real networking actually looks like.Together, they break down how to move from awkward, transactional conversations to intentional relationship-building that creates referrals, partnerships, and long-term opportunity.Because in a digital world, your network is your leverage and the VAs who thrive aren’t just doers… they’re the people everyone calls first.You’ll learn how to: Approach networking with confidence and intentionChoose the right rooms for your stage of businessBe memorable without being salesyPosition yourself as a trusted referral partnerTurn conversations into real opportunitiesIf you’re ready to stop hiding behind your screen and start building relationships that actually grow your business this episode is your playbook.🎙️ Hit play and start treating networking like the leadership skill it really is.You Can Connect With Jon Sermon Here:Instagram: @BIO Australia LinkedIn: BIO Australia | Jonathan SermonFacebook: BIO AustraliaWebsite: BIO Australia coYou Can Connect With Virtually Yours Here:Instagram: @Virtually Yours

If you’re bringing in revenue but still feel unsure about your money, pricing, or what’s actually left at the end of the month this episode is for you.I’m joined by Lauren Evans, Chartered Accountant, Fractional CFO, and founder of Finance Like a Boss, to unpack the financial blind spots holding many VA business owners back.We talk profit vs revenue, why being busy doesn’t equal a healthy business, and how to stop guessing when it comes to pricing, tax, and cash flow without jargon or overwhelm.In this episode:• Profit vs revenue (and why it matters)• Pricing mistakes VAs make• Setting aside money for tax, super & leave• Simple financial systems that actually work• How to know if your business is healthy not just busyIf you’re ready to stop winging it and start running your VA business like a CEO, this is your financial wake-up call.You can connect with Lauren Evans hereInsta - @laurenfinancementorLinkedIn - https://www.linkedin.com/in/lauren-evans-finance/Substack - https://laurenfinancementor.substack.com/Lauren - https://financelikeaboss.com.au/laurenYou Can Connect with Virtually Yours here:Insta - @thevarebellion

Rosie opens up about creating VYVA, navigating the decision to step away, and choosing the next leader to carry her vision forward. This is the inside story of how VYVA evolved with heart, trust, and community at the centre.

Natasha Stewart is the strategic powerhouse and mother of four at the helm of Business Jump; an online business that provides a platform for other mothers to jumpstart their dreams of running a profitable business from home. Nat regularly bares all with her tribe of a collective forty thousand mothers and business owners, sharing stories of not just her learnings in business but the real and raw events that shaped who she is today, such as an unlawful firing, postnatal depression, two miscarriages, a twin pregnancy and weaves within it how she mindfully fell down and put herself back together throughout it all. Most recently, with the birth of her twins, Nat continues to generously document her rich and colourful life for the benefit of her Business Jump and Remarkable Business Mums community. This is why I asked her to have a chat with me about imposter syndrome and the fears people have about speaking up as their true self. Recently one of Natasha's social media posts highlighted to me her strength and experience in this area and this forms the basis of our conversation today. Enjoy! Follow Natasha https://www.facebook.com/businessjump https://www.businessjumpco.com/

Natalie does imperfection perfectly. Actually, no, she stuffs up imperfection imperfectly.  Oh I'm confused! Put it this way, done is better than perfect is something Natalie encourages and I for one LOVE THAT. Natalie is energetic and a fast talking kiwi so hold onto your undies as I navigate embracing imperfection and how it can ease the pain of imposter syndrome. The quote Natalie fumbled through like a true disaster, that I promised to include in the show notes was "A flower does not think of competing with the flower next to it. It just blooms' Zen Shin. The artwork behind her while we were recording can be seen in the header on this page - https://natalietolhopf.com/speaker-bio/ Go and stalk Natalie and buy her book at https://natalietolhopf.com/allergic-to-perfect-book-2/

Hayley Robertson is a leader. She's not loud and boisterous like me (thank goodness) - she's thoughtful, fun and caring. And as a leader she has to step up and show up in business most days of the week.  As an expert in marketing, Hayley connects with business woman to help them develop the skills, knowledge and resources they need to successfully market and grow their business, in a simple, efficient and sustainable way. Today I chatted to Hayley about Imposter Syndrome and some marketing tips you can use to attract people who will be less likely to trigger thoughts of imposter syndrome. Check it out!

What can I say about Kasia Bourke? Gloriously, delightful and beautiful in every way. I could talk to Kasia all damn day. She truly does sprinkle a little love everywhere she goes. Today I talked to Kasia about imposter syndrome and she's a fantastic person to talk to about this because not only is her business based on spirituality (which can be knocked around by non-believers) but thanks to that spirituality Kasia has some beautiful perspectives on confidence and imposter syndrome that I am sure you will love. There were two links mentioned in the recording, one of them being my angry video when I completely lost my temper thanks to technology and had to do a live announcing that I would not be doing the session that day - a test in anger management that's for sure! https://fb.watch/9KjJFOS3GR/ The other was Kasia's gorgeous Elephant story which I am pasting below: *** I've shared my favourite story with you before but I feel that now more than ever it needs to be re told to really anchor in this 𝕃𝕖𝕥 𝕞𝕖 𝕥𝕖𝕝𝕝 𝕪𝕠𝕦 𝕥𝕙𝕖 𝕤𝕥𝕠𝕣𝕪 𝕠𝕗  𝕥𝕙𝕖 6 𝕓𝕝𝕚𝕟𝕕 𝕞𝕖𝕟 𝕒𝕟𝕕 𝕥𝕙𝕖 𝕖𝕝𝕖𝕡𝕙𝕒𝕟𝕥 Six blind men were curious: "what is this Elephant? That everybody speaks of?" so they were lead to an elephant and as they stood around him.. The first man touched the tusk and said: "it's a spear!" The second Man touched the elephant's leg and said: "No! It's a giant tree!" The third man wrapped his arms around the trunk and screamed: "It's a giant snake!" The forth man stood where the ears were flapping and he put his face up and smiled: "ahhh! No, it's a fan." The fifth man moved his hands along the Elephant's belly and said: "Rubbish! It's a wall!" The sixth man grabbed the tail and started to swing it around: "Ah! You guys are nuts! It's a rope!" And so they argued well into the night who was right... There is no absolute truth - All perspectives are true. We experience the world in our own unique way. We've put it through our own filters of life experiences, stories, believes and values...and so it becomes our individual experience of the world but nonetheless it is just a partial experience There's no total, absolute truth Believing something strongly doesn't make it THE truth It just becomes YOUR truth Let's remember this now more than ever K. Follow Kasia: https://www.facebook.com/msKasiaBourke https://www.instagram.com/kasiabourke/

In this episode Rosie interviews Angela Henderson, small business coach. Angela is also an author, entrepreneur, small business owner, speaker, blogger, mental health clinician of 15 + years, but most importantly, mother to Finlee and Chloe. With Angela's unique background, her insights into Imposter Syndrome, how it presents and how to combat it are smart and thought provoking. You can find more info about Angela at https://www.angelahenderson.com.au/  You can also check out her free marketing masterclass here.

How can Virtual Assistants provide Video Support to Clients? In this episode of the Outsourcing Mysteries Podcast, Rosie chats to the The Visibility Coach, Jenny De Lacy about using video in business, the services VAs can be providing to clients wanting to grow through video and also some of the elements of sharing your content that you may have not thought of before. Check it out! Stalk Jenny at https://thevisibilitycoach.com.au or https://www.facebook.com/jennythevisibilitycoach

Alana has a background in marketing and also finance. She is passionate about assisting small to medium businesses with increasing their digital exposure through using a proper social media strategy. When assisting clients with their social media strategy, Alana's goal is to ensure that they are acting in a way that is authentic and emphasis is always on building (& maintaining) a sustainable brand. In today's podcast we work through the 6 Key Foundations very small business should know for a successful Social Media Strategy. You can connect with Alana at https://www.xpozur.com.au/ https://www.facebook.com/xpozurptyltd https://www.linkedin.com/in/alanajoynes/

Amanda Blennerhassett is the Founder of Brand Savvy Consulting. She's a multi national award-winning brand, marketing and business growth strategist. Amanda has over 20 years' experience working with diverse organisations ranging from start ups to multi-billion dollar multinationals, including Heinz, Murray Goulburn, World Vision and Byron Bay International Film Festival. She once even worked for Prince Charles! In 2015, Amanda won Australia's most prestigious marketing award, the Australian Marketing Institute Program of the Year, for a small town underdog against finalists, IBM and Coca Cola. She is passionate about teaching organisations how to harness their purpose for profit. In today's podcast I talk to Amanda about the foundations needed to successful scale your business. Looking at the important of leadership and the various facets of running a balanced ship. With the right foundations you can then step up and create disruptions within your industry and start making changes. Check out her free 1 page business plan here! https://www.brandsavvy.com.au/post/how-to-write-a-one-page-business-plan You can follow Amanda via any of the links below. Website: https://www.brandsavvy.com.au - you can also find the awesome training we spoke about in the podcast here on her website. Just use the form on her home page to access. Yay! LinkedIn: https://www.linkedin.com/in/amandablennerhassett/ Facebook: https://www.facebook.com/brandsavvy/ Instagram: https://www.instagram.com/brand_savvy/

We are all running businesses here - no matter the industry you are - we have a lot in common. Plenty of expenses and a need to invest in ourselves is something we all share. So why is that important to explore? How does understanding the business expenses of others affect you? Listen to find out. Watch video version at https://youtu.be/U8RxS-NeC80

In business we have so many emotions and factors that drive us or slow us down from day to day or even minute to minute. Today I want to talk about a specific emotional driver - fear. Specifically, fear of failure. In this episode I explore how fear of failure has impacted my business journey and the steps you could take to reduce your fear and take control back from your 'itty bitty shitty committee'.

Kylie Chown has helped businesses and professionals leverage their digital presence to impact their business and careers for more than 15 years. So who better to ask the Devil's advocate questions from someone who really struggles to be inspired by LinkedIn. In this podcast I ask Kylie: •How to deal with unsolicited emails •How to not be seen as the annoying unsolicited email sender •What's the deal with dodgy endorsements •How to not hate managing LinkedIn groups •Whether LinkedIn advertising is worthwhile •What sort of targeting can we do on LinkedIn •How do we use hashtags and why •What content should you show on your LinkedIn page if you have a job but are starting a business Kylie answers all of my questions so easily and thoroughly and totally inspired me to do some work in LinkedIn! A bit about Kylie: Named in the Top 10 2018 Top LinkedIn Experts for the Asia Pacific, she is only 1 of 7 people in Australia to be Certified as a Social Branding Analyst by Reach in the USA. She is the co-author of Connect: Leverage Your LinkedIn Profile for Business Growth and Lead Generation in Less Than 7 Minutes Per Day. She has been featured as an expert in the Social Media Marketing Institute, Social Media Examiner, Huffington Post, Australian Institute of Management (AIM), Franchise Business, HRM America and Leaders in Heels. Kylie regularly presents at events. Recent presentations include Meetings and Events Australia, the 10th Annual VA Conference, CPA SME Australia, the University of Queensland and the CLICK Digital Expo.

Suz Chadwick is all about Playing Big and Branding Bold - she practices what she preaches and she's owning it! But what if you have fears around stepping up and playing big, branding bold? In this episode we explore the 5 mindset minefields that keep you playing small. **** Play Big and Branding Bold is about making the decision every day to stand up, step up, show up and do the things that may be uncomfortable but they're the things that will take your business to a new level, help you build your personal and business brand and will mean you stand out. Branding bold is about LOVING what you're putting out there when it comes to your messaging, what you talk about and how everything looks and feels. One of the biggest things that hold us back is when we're embarrassed or unsure of what we're doing, saying, showing. When it comes to playing bigger in your business there are 5 mindset minefields that can keep you playing small in your business: 1) What will they think? You have to start trusting yourself and stop worrying about what others will think. Everyone has their own experiences and agenda and you know what you want, so stop asking for permission and start focusing on the things that matter in your business. We're so used to asking for permission or asking and polling everyone that we end up with a lot of noise around us that doesn't help, it just confuses us into inaction. 2) Will it work? The only way to work out if something is going to work is to do it. There are things that have work and things that haven't 'worked for me and I never would have learnt as much as I have if I didn't test and try and see what resonated with my audience. 3) Comparisionitis It's totally normal when you're starting out to look at everyone else but the issue with that is that you end up looking like other businesses which means you're not standing out from the crowd. Looking at what you're about, what you love, what makes you different and what resonates for you when it comes to message, branding, design and working is what will attract the right people to you! 4) Impostor Syndrome If at any point (and yes we go through this) you feel like you're not enough, you're not good enough, you don't know enough or you're not as good as so-and-so then this one is for you. Write down all the great things you've done, the great things your clients have said about you, the things that you know you totally rock at and what makes you different. Comparison and Impostor Syndrome go hand in hand. When we compare ourselves to others we feel like we're not enough, so it's important to understand how one feeds the other. You have to protect your head space and make sure you're only around people who are supporting you and who aren't tearing you down! 5) Fear V's Habits Sometimes we get so stuck in what we're "used to" doing that we think doing something different will be really scary when in fact it might be an easy thing to try. Looking at what you're used to doing and what is an actual fear can make a huge difference when it comes to the new things that you try in your business. Sometimes we're just lazy - not scared! Having good self awareness can help you work out the difference. website: https://www.theconnectionexchange.com/ instagram: https://www.instagram.com/suzchadwick/ Facebook: https://www.facebook.com/Suzchadwick/

Lyndal Harris is THE Podcast VA. To me she is the absolute leader in the field and she has amazing skills and knowledge that allow her to guide business owners into the new waters of launching and running a podcast. In this episode we talk about why you'd want a podcast, and how you can be supported to create your very own. ABOUT LYNDAL Lyndal Harris is the Podcast VA who works her magic to make your podcasting journey easier. She's been a business owner and Virtual Assistant (VA) for over 7 years. Lyndal has combined her experience supporting clients virtually and her love of podcasts to create the first Australian VA business to niche into podcast support services. The founder of Podcast VA, she now manages a team that makes your podcasting easier. They work with a number of Australia's top podcasters with international audiences of hundreds of thousands of people. They reduce the stress and overwhelm that comes with project managing all of the different elements of your podcast by offering various services to help you launch and maintain your amazing podcast. Website: www.podcastva.com LinkedIn: https://www.linkedin.com/in/lyndalharris/ Facebook: https://business.facebook.com/podcastva Instagram: https://www.instagram.com/podcastva/

Rosie Shilo talks about copyright and what it really means when you use someone else's words.

Are you new to business but not new to the skills you want to turn into services? Then here's my tip - stop holding yourself back! Stop seeing yourself as a newbie! You may be new to runnning a business but we want you to really OWN the skills you have mastered over the years. In this episode Rosie talks to Samantha Riley, the go-to authority for turning your expertise into a thriving business, about how our business culture seems to rank everyone according to their length of time in business rather than their length of time doing what they do best. Resources: https://samanthariley.global/ Download The Freedom Business Matrix™ https://samanthariley.global/freedom/ Dunning Krugar Effect Ted Talk - http://bit.ly/2UWR4Mf About Samantha Samantha Riley is a "pocket rocket" from the Northern Beaches in Sydney, Australia, and has spent the past 8 years helping people turn their expertise into a thriving business. Everything she teaches is what she's learned through personal experience while building multiple businesses over the past 26 years. She is an international speaker, #1 best-selling author, host of the 'Thought Leaders Business Lab podcast Samantha uses the 3 key principles of positioning, profile and leverage to help people to monetise their expertise, become the go-to authority in their industry, and create a business with the freedom to spend more time doing what they love. She's not all business though. She's also a wife, a mother of 3, big lover of travel, enjoyer of fine wine, excited by fast cars, and someone who can't hear music without dancing.

Packages in service based businesses tend to be a lot easier for everyone compared to ongoing hourly rates - but what does this look like in reality for either side of the relationship? Rosie chats about the impact that is created when business owners want packages from service based businesses for all of their tasks.

In today's episode Kate Toon, of SEO and copywriting fame, chats to me about haters. Yep, haters. You know those people who are never going to like the way you work, the things you say, the way you brush your hair (or eyebrows) or the air you breathe. The ones who insist on letting you know exactly how they feel about you? So how do you deal with haters without losing the plot? Listen to find out the answer to the mystery of the haters.... ABOUT KATE TOON I'm an award-winning SEO copywriter and SEO consultant with over two decades of experience in all things advertising, digital and writing. Originally from the UK but now based just outside Sydney. I've worked with big brands such as eHarmony, Curash and Kmart. And I've helped countless small businesses produce great content and improve their copywriting and SEO. I'm also the founder of The Clever Copywriting School and The Recipe for SEO Success eCourse, the co-host on the Hot Copy Podcast and the host of The Recipe for SEO Success podcast. I recently published my popular business book, The Confessions of a Misfit Entrepreneur - which also has its own podcast. I present the Write for Business show for the Dale Beaumont's Brin.ai app and I'mthe founder of The Copywriting Conference - Australia's first dedicated Copywriting Conference.

Short and sweet, this episode is a useful reminder to those of you looking to bring a new virtual team member on board.

In this podcast, Rosie Shilo chats with Derek Rowe about communication and his amazing model, Learn, Teach and Expore. Lots of laughs and lots of takeaways! You'll look at communication in a whole new light and love how much you have in your toolkit that you can already bring to the table. And as a lovely bonus, if you email Derek at [email protected] with "Rosie's podcast is awesome" in the subject line, he will send you his guide for using Learn, Teach, Explore in your next outsourcing conversation! Learn, Teach and Explore. http://derekconsulting.com.au/ https://au.linkedin.com/in/derek-rowe-864b9125 https://www.youtube.com/channel/UCpfOYEuNhCqZwviKMYGxCTQ

Business Bookkeeping - not something we all do overly well! So in this podcast multiple business award winner, Leanne Woff from Virtual Infinity gives us 5 fantastic tips to make bookkeeping easier and more effective. We explore: •Software from the Start •Consistency •Record Keeping •Assumptions •Best Practicehttps://www.facebook.com/virtualinfinity https://www.virtualinfinity.com.au 'I love the entrepreneur's mind - it goes a million miles an hour and is a tad chaotic'. Leanne Woff, Award-Winning business owner, OBM & Bookkeeper

In today's podcast I talk to Rachel Allan who specializes in supporting business owners with their mindset and marketing. This fun, open and frank conversations explores: * Defining your success * Creating a flexible life & freedom business * Confidence, intuition Modern Marketing: * Savvy Research (understanding your business) * Dynamic strategy (Goals for progress) * Authentic Campaigns (Connection to your brand & passion) * Unique sales (empathy, gratitude) Effective marketing is about trusting your intuition, taking on feedback, understanding the stats, pivoting your business & campaigns). So join us for a lovely chat which will definitely help you rethink your approach to business marketing. https://www.rachelallan.com.au/ https://www.facebook.com/rachel.allan.coach https://www.facebook.com/groups/rachelallan/

The idea of outsourcing and getting help in your business can feel daunting, especially if you're not sure where to start when it comes to software. There are some basic programs available that can help make sharing files, communicating, project managing and leveraging much easier. In this short and sweet episode, I run through my favourite programs that can help you get started on your team-building, outsourcing journey! Programs support: •Communications •Project Management •Data Management •File Sharing and •Making things happen! Stalk me at https://www.virtuallyyours.com.au or http://www.facebook.com/VirtuallyYoursVirtualAssistance

Kate Martin runs her own online coaching business for PTs and understands that getting the right support is vital for success. In this session we explore: •How a client wants to feel before working with a VA •Avoiding overwhelm •What Aussie VAs bring to the table •Working with a team •Contractors versus staff •What to ask yourself before sourcing a VA •What your VA needs to know to support you better •Why you need to use Virtually Yours to source your VA, and •Outcomes versus timesheets Get to know Kate more here: http://www.katemartinmentor.com https://www.facebook.com/personaltrainingmentor/ Stalk Rosie here: https:www.virtuallyyours.com.au https://www.facebook.com/VirtuallyYoursVirtualAssistance https://www.youtube.com/user/Dexter2907

Ever wondered what people really mean when they are talking about mindset and business? Ever felt it was all too wishy-washy to you? Emily is all about how the brain works, the universe responds and what you can do to take control in life and business. In this episode I have a good laugh with Emily as we talk about what mindset even is, how to get yourself out of a funk and coping with a life impacted by social media. So come on in and join us for a great chat and great learning! Stalk Emily here: https://www.facebook.com/thatcrazythingcalledlife/ Sometimes being a human is hard. Emily has designed this page to guide you through the clusterfuck of being what she calls "Unashamedly Human". Join her group http://bit.ly/TCTCLGROUP for FREE courses!

There are many things you could be doing in business that sabotage your chances of success. They may even make you appear less valuable to your audience. Today I chat about 9 things business owners do that make them appear less valuable. Do you do any of these? 1. Offering too many services 2. Spelling & Grammar 3. No email signature details 4. Begging for work 5. Underpricing 6. Being too informal 7. Not outsourcing 8. Using low quality images and branding 9. Copying everyone else. Follow Rosie here: Virtually Yours Virtually Yours on Facebook Virtually Yours on Instagram

Ep 10: Hanna Finlay: The case of the silenced ringing phone Show notes: Phone calls are the worst part of business - until you learn how to silence them! In today's episode, Rosie chats to lovely Hanna Finlay of Off-Site Reception about her unique white label reception service and how she has taken her business to the level of employing onsite staff members as well as running a team of VAs. If you're a VA curious about adding reception to your services, or a business owner who hates answering their phone - listen up. In this podcast, Rosie chats to Hanna about: · How she started as a virtual assistant and how she streamlined her business · How she is running 2 businesses - Off-Site Tradie and Off-Site Reception · The systems she has put in place to have a high-class reception service · Managing onsite staff members as well as a team of Virtual Assistants · How VAs can set up Hanna's white-label system to use in their business · Her plans moving forward · Handy tips for business owners on how to transition from answering their own phones to outsourcing Get more from Hanna here: www.offsitereception.com.au Call Hanna and her team on 1300393030 Find out more about her white label service here https://offsitereception.com.au/for-vas Follow Rosie here: Virtually Yours Virtually Yours on Facebook Virtually Yours on Instagram

In today's episode, 'The case of the leveraged lady', Rosie chats to the always smiling, super bubbly Renee Hasseldine. Renee, 'The Leveraged Queen', will reveal the four biggest mistakes people make in their business which stop them from being awesomely leveraged. In this podcast, Rosie chats to Renee about: · What does it mean to be 'leveraged and loving it'? · Mistakes people make in leveraging: o Shiny object syndrome and how this holds you back o Not playing to your strengths o Trying to do everything yourself o Trying to sell 'one to many' before you've mastered 'one to one' · What is a signature system and how it can help you find out what you know · How Renee's SEXY signature system works - success, educate, xcite (no VAs, this isn't a typo - it's creative liberty!), yes Get more from Renee here: The shiny object flowchart Renee's free online course Here's what Captain Planet is all about! Follow Rosie here: Virtually Yours Virtually Yours on Facebook Virtually Yours on Instagram

Sonya Stattmann is an amazing business coach and mentor who's been owning her gig for over 20 decades. Working with women in service-based businesses, her superpower is helping you to rezone you efforts and reframe your thinking to achieve what you see as business success. So, settle in and get ready for 40 minutes of podcast goodness with the passionate and engaging Sonya. In this podcast, Rosie chats to Sonya about: · How you need to know who you're marketing to before you set up anything · Why you don't have to be on social media or have a website (shock horror hey!) · How to find a business coach who really knows their stuff · Why you must find a coach who understands the business you're in · How having a specific target market will help you find your way in a flooded marketplace · Stand proud and know when to tell clients you're not a good fit · How mistakes in business are a good thing · How re-framing your thinking helps with business success · Why you must be aligned to your business · What do your real desires feel like? Get more from Sonya here: Website Women in the business arena podcast Follow Rosie here: Virtually Yours Virtually Yours on Facebook Virtually Yours on Instagram

If you're looking at ways to grow your VA business, you'll love this episode with Referral Marketing Guru, Michael Griffiths. Michael is the go-to guy for helping businesses generate more leads by leveraging and building relationships. His methods are far from 'yucky sucky', but practical and positive. In this podcast, Rosie chats to Michael about: · The reasons behind his business venture - how he broke the mould of 'traditional' marketing to give people better solutions · Why you need to stop marketing business to business and be a human · How you can generate referrals for your business · The 3 elements of referrals you need to learn - Know, Like, Trust · Why providing opportunities for other people goes a long way in business · Being brave to approach businesses with value offers (stop being your own bottleneck) · How to stop the 'coffee chats' and turn them into agenda driven goal-kicking meetings · A different way to think about networking events · How to get referrals from places other than networking events · Ways to create collaborations with other businesses · Why you need to know who your ideal client, so you don't waste your efforts · Getting yourself out of the way Follow Rosie here: Virtually Yours Virtually Yours on Facebook Virtually Yours on Instagram Stalk Michael here: www.referralmarketingguru.com.au/resources Referral Marketing Guru on Facebook

We all know that outsourcing is a smart move but there are some common fears around outsourcing that many of us get stuck in. Today Rosie chats with Anita Kilkenny from the Holistic VA about the 4 great fears of outsourcing: •Business Undies •Getting Started •Communication and •Pricing So come on in and have a listen to these 2 'old hats' chatting about the butt clenching moments of outsourcing. Please note, we did have some issues with audio however as the content is pretty great, I decided to run with it anyway. Big hugs!

If you shake in your shoes at the idea of talking to a prospects about working with you, this is the short and sweet podcast for you. In this podcast (which you can listen to in the shower, on the school run or while on a short walk) Rosie's explains the 7 steps to starting on the right foot with your new clients. In this podcast, Rosie reveals her top 7 steps to starting on the right foot: · Make it easy · Do your research · Set an agenda · Follow up · Agreements · Stay connected · Deliver Follow Rosie here: Virtually Yours Virtually Yours on Facebook Virtually Yours on Instagram

Ep 3: New VAs Show notes: Are you new to the Virtual Assistant world or thinking about becoming a VA? In this episode, Rosie chats about the best ways to set yourself up correctly from the start. With the industry becoming more and more popular, many new VAs don't realise how broad the industry can be, along with how tough running your own business is. In this podcast, Rosie reveals: · What a VA is · How you must be prepared to be on limited income while you're building your business · How you must be prepared to keep upskilling yourself, marketing yourself and getting out there and networking with other business owners · The reasons why you need to be able to financially invest in your business to help it grow · The vital first step to set up your business · Who the most important person is for any start-up VA business · Relevant training you can undertake to help you on your journey Follow Rosie here: Virtually Yours Virtually Yours on Facebook Virtually Yours on Instagram

If you have one goal for your VA business, make it this - 'To become invaluable to your clients'. You want your clients to come to love you and realise you're the magic ingredient to their success. Forget the old cliché that behind every great man is an even greater woman...In today's business world it's 'behind every great business is an even greater VA'. In this podcast, I chat to Korryn Haines from Encore Admin Consulting about: How she managed to build a full client base after only 16 months in business, take maternity leave for 5 months, and come back to business with clients who waited for her The processes she put in place with her clients before she started her maternity leave How she encouraged her clients to work with another VA and wasn't scared to share the work (and possibly lose a client!) ​​​​​​​The way she structured her business that made her invaluable to her clients ​​​​​​​How she coped returning to clients who kept work for her (it's all about attitude) ​​​​​​​What's next for her business ​​​​​​​Her biggest tips for setting boundaries and taking leave Check out Korryn here: Website​​​​​​​ Facebook​​​​​​​ Instagram ​​​​​​​​​​​​​​ I hope you enjoy it. Feel free to share it, like it and subscribe for more!

There are pros and cons to hiring onshore (Australia) and offshore when it comes to Virtual Assistants. Here we look at some of the benefits of hiring onshore that you may not have thought about before! Hiring a VA in Australia: Rosie Shilo, Virtually Yours As the VA Advocate, Rosie has supported Australian VAs for over 14 years. With the topic of hiring an onshore (Australian) or offshore Virtual Assistant being a highly debated topic, Rosie will run through the benefits of hiring onshore, revealing reasons you may not have thought of before. In this podcast, Rosie chats about: •How Australian VAs are fellow business owners who understand the reality of Australian business •Why 'Australian' communication skills are vital •How an Australian VA can expand your network •How Australian VAs need to abide by the same laws as you're governed by •How you'll always know what it's going to cost you with an Australian VA •Finding your 'why' when it comes to your reason to outsource to a VA Virtually Yours Virtually Yours on Facebook Virtually Yours on Instagram