PODCAST · education
Rasa Revelations
by Rasa Revelations
True stories of faith, family, and business. Discover how to live authentic lives, learn from mentors, and lead others to embrace what is most important.
Episodes
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How to Measure Success of a Customer-Centric Company
From "churn-rate" to "customer-lifetime value," Michael explores a few ways organizations can measure their success in becoming more customer-centric.
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4 Best Practices to Become a Customer-Centric Company
Michael shares some of the key areas of focus that successful companies have implemented to become more customer-centric.
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Challenges of Becoming a Customer-Centric Organization Pt 2
Michael wraps up a two-part series on some of the most common challenges encountered in making the transition to a customer-centric organization.
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Challenges of Becoming a Customer-Centric Organization Pt 1
Customer-centricity is a top-down culture change. Michael shares some of the most common challenges organizations encounter in making this transition in a two-part series.
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Creating a Great Customer Experience Strategy
Michael continues his campaign on customer-centricity by focusing on why and how to create a great customer experience strategy.
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How Important is the Customer Experience?
Being "customer-centric" is one of the highest priorities of most corporations; however, there is widespread failure in achieving this from consumers standpoint. Michael explores the widening expectation gap in delivering superior service and experiences.
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What does it mean to be Customer-Centric?
Most companies believe they are "customer-centric," however most research shows consumers do not share that opinion. As matter of fact, there is a huge disconnect. Michael has launched a new series of videos that zeroes-in on this very important business topic and today he explores what it truly...
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Becoming Customer-Centric
Most companies believe they are "customer-centric," however most research shows consumers do not share that opinion. As matter of fact, there is a huge disconnect. Michael launches a new series of videos that zeroes-in on this very important business topic and makes it the center of conversation...
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Voice of the Customer Pt 6
In the final part 6 "Voice of the Customer" series, Michael reviews the importance of using customer feedback in your marketing copy to ensure your branding message is relevant to your target audience.
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Voice of the Customer Pt 5
In part 5 of Michael's "Voice of the Customer" series he navigates how to analyze your customer feedback and data, prioritize your findings and take action to improve your product and service offerings.
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Voice of the Customer Pt 4
In part 4 of Michael's "Voice of the Customer" series he explores the final and most important step in collecting VOC data - the Net Promoter Score (NPS).
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Voice of the Customer Pt 3
In part 3 of Michael's "Voice of the Customer" series he reviews some of the most common ways to collect customer feedback.
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Voice of the Customer Pt 2
Michael continues a series on understanding the power of the Voice of the Customer. In part two, let's review the process that one needs to employ in launching a new VOC program for their organization.
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Voice of the Customer Pt 1
Grow your business by listening to the "Voice of the Customer". Michael starts a series of conversations on VOC feedback, data and research that can help take your organization to the next level.
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Proven Ways to Combat Procrastination Pt 2
Procrastination is something everyone deals with; even though we universally recognize it’s not a productive habit. Michael wraps up this two-part series in how to combat procrastination and achieve success at any level - small or large.
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Proven Ways to Combat Procrastination Pt 1
Procrastination is something everyone deals with; even though we universally recognize it’s not a productive habit. Michael is here to help point out some of the triggers that cause procrastination and guides us in this two-part series in how to combat it and achieve success at any level - small…
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8 Secrets to Success Pt 2
What do most super achievers have in common? Michael wraps up a two-part series on 8 secrets to success that you can implement today!
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8 Secrets to Success Pt 1
What do most super achievers have in common? Michael shares in a two-part series 8 secrets to success that you can implement today!
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Personal Responsibility
Michael shares his strategy for delivering extraordinary customer service by focusing on a culture of personal responsibility.
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Casting A Vision
Do you know how to cast your vision? Michael shares 4 specific points to help guide you.
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Million Dollar Personal Success Plan
Michael shares his 5 ingredients to a million dollar personal success plan that anyone can achieve!
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Control Your Life Pt 4
Michael finishes up a four-part series on how to control your life by shifting the focus to internal factors by exercising your focus through single-tasking, taking technology-free breaks and managing your mind's natural tendency to get distracted.
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Control Your Life Pt 3
Michael shares his thoughts in part three of a four-part series on how to control your life with unique some attention-management tips centered around regulating the technology around us.
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Control Your Life Pt 2
Michael shares his thoughts in part two of a four-part series on how to control your life by exploring our professional aspirations versus our actual experiences.
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Control Your Life Pt 1
Michael launches a four-part series on how to stay focused, handle distractions and regain control of our lives in order to stay productive and manage stress better.
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Setting Goals Pt 2
Michael continues his 2 part series on how he set measurable, believable, achievable written goals for all of his employees as the CEO of Rasa Floors in its early days. His creative approach to motivating his team propelled his young start-up company to much success!
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Setting Goals Pt 1
Michael shares how he set measurable, believable, achievable written goals for all of his employees as the CEO of Rasa Floors in its early days. His creative approach to motivating his team propelled his young start-up company to much success!
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How To Have Empathy With Someone Who Annoys You
Do you have work colleagues that rub you the wrong way and you just don't know how to handle the situation? Michael shares his ideas on how to create a productive professional relationship.
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How To Run A Meeting Without Talking So Much
Ever left a meeting feeling like you or someone else dominated the entire conversation? Michael explores a several ways to boost participation from your team members with a few tips on preparing for and executing an engaging balanced meeting.
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Just Decide
Afraid of making decisions? Is the fear of making the wrong decision holding you back from deciding anything at all? Michael shares one of his favorite lessons regarding this topic and explains his dynamic approach.
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Believe Belong Become Pt 2
Michael finishes up sharing the 3 fundamentals of all human hearts with a two-part series continuing on the topic of creating a culture that others will follow.
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Believe Belong Become Pt 1
Michael shares the 3 fundamentals of all human hearts with a two-part series continuing on the topic of creating a culture that others will follow.
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How to Humbly Create a Culture that Others will Follow
Michael shares 10 easy to implement steps that you can immediately begin doing in order to start building the culture you desire for your organization.
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The PIC
Extraordinary service starts with the "P.I.C." - the Pilot In Command. Michael shares his insights on how important leadership from the top can affect the rest of an organization.
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Smart Choices
"Make Smart Choices Please!" - Michael explains his classic tagline that he ends each video with as it has a heartfelt meaning and calling for everyone to be more conscious of their decisions because their consequences can be life changing.
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5 Attitudes Towards Failure
Michael shares one of his favorite lessons that he uses as guide today regarding his approach to handling failure from the legendary business speaker Tom Hopkins.
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Working with your Spouse
Debbie and Michael Rasa have been working together for well over 2 decades and they have a special insight into the joys, difficulties and blessings that come with partnering with your spouse professionally.
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Self Improvement Myths Pt 2
Michael finishes up sharing some of the self improvement myths he has observed over his career in this two part series.
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Self Improvement Myths Pt 1
Michael shares his some of the self improvement myths he has observed over his career in a two part series.
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Handling Failure
Michael shares his thoughts and experiences on failing, taking risks and analyzing if someone is teachable and learning from their mistakes.
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Extraordinary Customer Service
Here are 4 extraordinary customer service tips from Michael on how to deliver creative, genuine and memorable customer experiences.
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Deep Listening
Suffering from low customer loyalty? It could be from poor listening habits. Michael has 4 ways to boost your focus and enhance your communication skills.
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How To Identify A Poor Leader Pt 2
Part 2 of Michael Rasa's experience in identifying poor leadership and how to correct it.
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How To Identify A Poor Leader Pt 1
Just because someone holds a position of leadership, doesn't necessarily mean they should.
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What's Your Mission?
It's not everyday that you find leaders that are firm, but also kind and compassionate. Michael shares a few of his career changing experiences that guided him into creating his own mission at Rasa Floors.
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Are You In Sales?
Whether it's trying to persuade your kids to go to bed on time or you're explaining something to your co-worker over the phone, we all are in sales in one way or another. "Sales" is essentially helping others solve their challenges.
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What Are You Tolerating?
You don't always get what you deserve and desire. You get what you tolerate and accept.
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Core Values Pt 2
Michael finishes up a conversation on core values, creating boundaries and adding structure to our personal lives, businesses and organizations.
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Core Values Pt 1
Let's have a conversation on the very important topic of core values, creating boundaries and adding structure to our personal lives, businesses and organizations.
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Handling an Upset Client
Angry team members, upset clients or residents, an angry boss - it isn't always easy to deal with those challenging situations. Michael shares a great story and his insights on how we can all benefit from empathizing and listening more.
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ABOUT THIS SHOW
True stories of faith, family, and business. Discover how to live authentic lives, learn from mentors, and lead others to embrace what is most important.
HOSTED BY
Rasa Revelations
CATEGORIES
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Frequently Asked Questions
How many episodes does Rasa Revelations have?
Rasa Revelations currently has 56 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Rasa Revelations about?
True stories of faith, family, and business. Discover how to live authentic lives, learn from mentors, and lead others to embrace what is most important.
How often does Rasa Revelations release new episodes?
Rasa Revelations has 56 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Rasa Revelations?
You can listen to Rasa Revelations on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Rasa Revelations?
Rasa Revelations is created and hosted by Rasa Revelations.
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