PODCAST · business
Retail War Games
by Jeremy Brockbank
Retail War Games, hosted by Jeremy Brockbank, explores essential strategies and insights from the retail industry. The podcast features discussions with leading CEOs and influencers, offering practical advice and experiences for retail brands, buyers, and entrepreneurs. It's a resource for anyone looking to understand and succeed in the business of retail.For advertising opportunities, please email [email protected] learn more about Volcanic Retail visit info.volcanicretail.ioSponsored by: Baker Tilly, Volcanic Retail
Episodes
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Solving the $800B Returns Problem: Reverse Logistics Masterclass Season 3 Finale with Sender Shamiss
Product returns represent an $800+ billion challenge across the e-commerce landscape, yet most brands barely scratch the surface of secondary market recovery. In our Season 3 FINALE of Retail War Games, Jeremy sits down with Sender Shamiss, President & CEO of ReturnPro. Sender breaks down his...
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How Culinary Expertise Transformed the Beverage Industry with CITREVE Founder Nettie Frank
What happens when a Food Network celebrity chef turns her culinary expertise toward solving a massive supply chain issue? In this episode of Retail War Games, Jeremy sits down with Nettie Frank, Celebrity Chef and CEO & Founder of CITREVE. Nettie shares her wild journey competing on Food…
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Founder Strategy & Scaling: The Final Summit Panel
That's an official wrap on our May Summit! We're closing out this incredible event series with Panel 10: Founder Strategy & Scaling. In this grand finale, top founders and executive operators share their candid playbooks on what it really takes to navigate rapid growth, adapt to economic shifts,...
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Supply Chain Survival & E-Commerce Evolution with Yedi Houseware's Bobby Djavaheri
Running a physical products brand over the last few years has meant navigating supply chain hurdles that no operational playbook could have predicted. In this episode of Retail War Games, Bobby Djavaheri, President of Yedi Houseware Appliances, breaks down how his family built a 40-year…
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Unlocking Team Autonomy & Enterprise Mindset: Keynote with Jonathan Johnson
Scaling a company past a few dozen employees usually forces founders into a tough dilemma: do you hand over the keys to traditional managers, or do you find a way to scale your operational vision? In this Keynote session from our Retail Summit, former Overstock CEO Jonathan Johnson shares his...
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Building Momentous: From Elite Athletics to High-Performance Nutrition with Jeff Byers
In this episode of Retail War Games, Jeremy sits down with former NFL offensive lineman, National Champion, and Co-Founder & CEO of Momentous, Jeff Byers. Jeff shares his journey from playing alongside Heisman quarterbacks to launching and scaling a premium performance nutrition brand trusted by...
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How CPG & Hard Goods Brands Innovate, Scale, and Build Resilient Factories
Building a successful hard goods or home products brand in today's economic climate requires constant adaptation—from navigating global supply chain disruptions and tariffs to establishing factory redundancy across multiple countries. Live from the Retail Collective Summit, this panel of founders...
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Custom Packaging, Eco-Friendly Innovation & E-Commerce Unboxing Trends with Mordy Kurtz
In this episode of Retail War Games, Jeremy sits down with Mordy Kurtz, CMO of The Boxery, to discuss the evolution of e-commerce packaging and unboxing experiences. Mordy breaks down the massive shift toward eco-friendly and biodegradable materials—from corn-based tape to paper protective void...
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Scaling Clean CPG: Formulation, Consumer Trust, and the Future of Nutrition
Building a category-defining health or nutrition brand in today's CPG market requires a balance of rigorous formulation, supply chain transparency, and unyielding consumer trust. Live from the Retail Collective Summit, this executive panel dives deep into the forces shaping the future of clean…
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Scaling from $500M to $1.8B: The Infrastructure Behind Marketplace Acceleration | Owen Carr
In this episode, Jeremy sits down with Owen Carr, Chief Marketing Officer at Spreetail and host of the CarrTalk! podcast. Owen breaks down how Spreetail grew from a $500 million business to $1.8 billion in revenue by operating as an end-to-end e-commerce accelerator for durable and hard goods...
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Navigating Disruption: How Brands Scale Marketplaces, Manage Tariffs, and Protect the Customer Experience
Scaling a consumer product brand in today's volatile market requires far more than basic logistics—it demands total supply chain agility, strategic marketplace placement, and an unwavering commitment to the customer experience. Live from the Retail Collective Summit, this expert panel unpacks the...
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Data Science at Scale: How AI is Changing the Battleground of CPG and Omnichannel Retail | Bruce Martin
Recorded live, this episode features Bruce Martin, former Sr. Vice President of Account Development at NielsenIQ, who shares insights from a career that spans every angle of the retail ecosystem—from an apprentice meat cutter at Kroger to the head of category management at Kellogg and managing...
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Habit Formation & Customer Identity: The Psychology Behind Daily Consumer Routines
How do you transform a simple consumer product into an indispensable daily habit? Live from the Retail Collective Summit, this executive panel dives deep into the psychology of habit formation, product-to-identity fit, and long-term customer retention. The conversation explores how modern brands...
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Protecting the Premium Brand: Inside Stabila's Pro-Shop Exclusive Strategy | Jeff Beck
Recorded live, this episode features Jeff Beck, President and CEO of Stabila, sharing insights from his 25-year career at DeWalt—where he managed a $930 million division—to leading a premier German-engineered hand tool brand. Jeff delivers a masterclass in premium brand positioning, detailing...
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Perpetual Reinvention: Inside Nu Skin's Journey to the $10 Trillion Wellness Economy
Recorded live at the Retail Collective Summit, this episode features Ryan Napierski, CEO of Nu Skin, as he outlines his 30-year journey from working in the call center to steering a global corporate empire spanning 50 countries. Ryan delivers an unvarnished masterclass in corporate survival,...
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The Magic of PR: Danielle Sabrina on Weaponizing Media and Unorthodox Consumer Engagement
Recorded live on the podcast, this episode features Danielle Sabrina, founder of Society 22 PR, outlining her journey from a teenage mother and high school dropout to a corporate trader and agency founder. Danielle delivers an unvarnished lesson in resilience, detailing how hit rock bottom forced...
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The Flywheel Legacy: Crystal Maggelet on Navigating Bankruptcy, Warren Buffett, and Scaling Maverick
Recorded live at the Retail Collective Summit, this keynote features Crystal Maggelet outlining her journey from a childhood trailer in Willard, Utah, to managing a multi-billion dollar diversified retail empire. Crystal delivers a masterclass in corporate survival, detailing her sudden…
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The Harvard of Marketing: iFIT CMO Raquel Rozas on the Discipline of Stewarding Iconic Brands
In this episode, iFIT CMO Raquel Rozas shares her journey from working as an electrical engineer to managing Procter & Gamble's $4 billion Tide North American business, before ultimately transitioning to West Coast tech. Raquel delivers an elite marketing masterclass on the delicate balance of...
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The Arena of Capital: Navigating Regulatory Hurdles, Advanced Manufacturing, and the AI-Proof Economy
Recorded live at the Retail Collective Summit, this dynamic panel features top state legislators, federal economic advocates, former regulatory chiefs, and prominent venture capital moderators addressing the macro-economic realities of scaling private enterprises. The discussion dives deep into…
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Beyond Personalization: Cydni Tetro on Bringing Consumers Directly Into the Story
In this episode, Cydni Tetro—President of MNTP™ and Advisory Board Member for Swire Coca-Cola—breaks down what it truly means to create transformative products that place the consumer at the center of a brand's narrative. Cydni tracks her career from early B2B enterprise roots to her time as the...
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The Identity Layer: Why Consumers Aren't Obsessed with Your Brand (And What to Do About It)
Recorded live at the Retail Collective Summit, this panel of elite industry leaders and marketing executives dismantles a massive industry fallacy: consumers aren't obsessed with your brand, they are obsessed with themselves. To drive real loyalty, speakers explain why companies must tap into the...
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Managing with Grace: Joshua Ketter on the Hardest Balancing Act in Corporate Leadership
In this second installment, Spretail CEO Joshua Ketter shares why he left early retirement after his time at Amazon to lead a multi-billion dollar e-commerce turnaround through the post-COVID supply chain crisis. Joshua delivers a profound lesson on the hardest balancing act in executive...
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The Anti-Metaverse: How Klymit Founder Nate Alder Is Using Tech to Force Us Back into Nature
In this episode, serial entrepreneur Nate Alder shares how he built the global outdoor brand Klymit and launched his new venture, Skavengerz. Nate breaks down how he created his first Klymit prototypes for just $150 by hacking together Gore-Tex jackets, wine preservation valves, and Reebok Pump...
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Beyond the Jersey: How Modern Athletes Are Building High-Authenticity Personal Brands | Retail Collective Summit
Recorded live at the summit, this panel featuring sports industry experts and elite athletes from the NCAA, NFL, NBA, and MLB addresses a massive missed opportunity for modern retail brands: the fact that while almost all companies spend heavily on advertising, very few tap into the…
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Nearly 100 Years and Four Generations: The Woodhaven Story of Operational Resilience | Don Alexander
In this episode, I sit down with Don Alexander, owner of the nearly 100-year-old family business behind the premium firewood storage brand, Woodhaven. Operating out of Parsons, Kansas, since 1927, this company has achieved what few family enterprises ever do: reaching four generations of…
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From Virality to Global Lifestyle Brand | Matt Navarro (Stanley 1913)
In this keynote session from the Retail Collective Summit on May 4–5, 2026, Stanley 1913 President and CEO Matt Navarro outlines the strategic playbook used to turn a viral, 113-year-old historic icon into a sustainable global lifestyle powerhouse. Matt pulls back the curtain on how the brand...
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The Physical-Digital Flywheel: Scaling the Nation's #1 Best-Selling Fertility Brand | Natalie Roberts
In this episode of Retail War Games, I sit down with Natalie Roberts, the Director of Business Development at Easy Healthcare Corporation. Natalie transitioned from a corporate background at 3M to join a startup that completely disrupted and dominated the highly competitive fertility landscape…
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Performance Lifestyle & Equipment | Retail Collective Summit
Recorded live at the Retail Collective Summit on May 4–5, 2026, moderators Sean Reyes and Robert Axon host a powerhouse panel featuring Nate Checketts (Rhone), Matt Navarro (Stanley), Brian Garofalow (Skullcandy), and Nate Alder (Klymit). This session bypasses retail buzzwords to expose how…
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The 1980s Childhood Instinct: Why Every Business Needs Room to Get Messy and Make Mistakes | Gary Mac Herring
In this episode of Retail War Games, I sat down with Gary Mac Herring, owner of Mary Mack's Inc., for a conversation rooted in pure entrepreneurial grit. Starting with a 19-year-old's payphone-operated snow cone stand, Gary explains how the lawless freedom of a 1980s childhood shaped his business...
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The Sound of Scale: Globalizing a Lifestyle Brand | Brian Garofalow
In this episode of Retail War Games, recorded live at the Retail Collective Summit on May 4–5, 2026, Skullcandy CEO Brian Garofalow breaks down the high-stakes reality of global retail expansion. Moving past lifestyle hype, Brian introduces his "home remodel rule," giving founders a blunt reality...
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We are in the Logistics Business: How Filterbuy Scaled to $300 Million in DTC Revenue | David Heacock
In this episode of Retail War Games, I am joined by David Heacock, the founder and CEO of Filterbuy, for an absolute masterclass on what it takes to disrupt a commodity category. David walked away from a career as an options trader at Goldman Sachs to buy a struggling industrial supply house in...
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The Highway to Success is Always Under Construction: The ZAGG Scaling Story | Robert Pedersen
In this special episode of Retail War Games, we share the incredible keynote presentation by Robert Pedersen, co-founder and former CEO of ZAGG, recorded live at the Retail Collective Summit on May 4–5, 2026, in Ogden, Utah. Robert delivers an unfiltered masterclass on operational resilience and...
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Building an Ecosystem: How Natural Waterscapes Disrupted a Complex Niche via Custom App Integration | Jon Klotz
In this episode of Retail War Games, I'm joined by Jon Klotz, the President of Natural Waterscapes. Jon shares an incredible masterclass on how he took a traditional, boots-on-the-ground environmental construction company and completely pivoted it into a hyper-efficient, 100% controlled...
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Fashion, Design & Luxury Identity | Retail Collective Summit
In this exclusive panel recorded live at the Retail Collective Summit, top-tier founders and retail executives come together to decode the shifting paradigms of high-end consumer behavior. Hosted by local celebrity Lori Prichard (KSL) and moderated by Rebekah Kondrat (Rekon Retail), this...
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The AI Commerce Frontier: How 4Knines Captures 10% of Sales via AI Language Models | Jim Umlauf
In this episode of Retail War Games, I am joined by Jim Umlauf, the founder of 4Knines. Jim is a fascinating operator who spent 20 years at the pharmaceutical giant Merck before pulling the ripcord to turn a weekend-warrior side hustle into a highly efficient, multi-million-dollar pet brand. We...
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Click to Print: How Toybox Transformed 3D Printing Into a True Consumer Experience | Ben Baltes
In this episode of Retail War Games, I sit down with Ben Baltes, the co-founder and CEO of Toybox. Ben is a brilliant former Microsoft programmer who took a heavily fragmented, complex industrial tool and completely reimagined it for true consumer adoption. We pull back the curtain on how Toybox...
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Cracking the Multi-Channel Code: Sourcing, TikTok Shop, and Consumer Discovery | Matthew Holman
In this episode of Retail War Games, I sit down with Matthew Holman, the founder of Subscription Prescription. Matthew is a leading expert in helping brands scale their recurring revenue models and build sustainable, multi-channel growth systems. We dive deep into why the retail landscape has...
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Scaling Passion: How Dogtopia Grew from 28 to 275+ Locations | John Mansfield
In this episode of Retail War Games, I'm joined by John Mansfield, the Chief Operating Officer of Dogtopia. John is a powerhouse operator with an incredible track record of working with world-class, premium brands. From starting his career as a high school junior at Oakley and staying for 15…
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The Craftsmanship of Comfort: Building a Luxury Teak Empire with Terri Gelman
In this episode of Retail War Games, I sit down with Terri Gelman, the CEO and Founder of E&T Horizons (DecoTeak). Terri has spent over 15 years building a successful, digitally native brand rooted in quality, sustainability, and intimate global partnerships. We explore Terri's journey from...
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The Experience Collector: A Masterclass in Building an Iconic Marketing Career | Kristin Harrer
In this episode of Retail War Games, I sit down with Kristin Harrer, a world-class marketer who has spent the last 20 years leading some of the most iconic brands on the planet. From her early days as a collegiate athlete to her time as a Global CMO, Kristin has approached her career as a...
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Velocity Made Good: Navigating the Choppy Seas of Consumer Brand Growth | Wayne Wu
In this episode of Retail War Games, I'm joined by Wayne Wu, General Partner at VMG Partners, for a deep dive into the 20-year evolution of the consumer brand ecosystem. Wayne shares his incredible personal journey—from being the son of an immigrant engineer in Houston to leading one of the most...
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The Science of Comfort: How Hyaat Chaudhary Built a Global Luxury Brand
"We make the coziest products on the planet." In this episode of Retail War Games, I sit down with Hyaat Chaudhary, the Founder and CEO of Luxome, to deconstruct the journey of building a powerhouse luxury comfort brand from the ground up. From surviving two weeks in the Utah wilderness with no...
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The Tide That Lifts All Ships: Entrepreneurship and Authenticity with Ben Checketts
In this episode of Retail War Games, I'm joined by my friend Ben Checketts, Co-Founder and Creative Director of Rhone. We dive deep into the raw, entrepreneurial journey of building one of the most respected premium activewear brands in the market today, and how a focus on community and quality…
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The Human in the Machine: Navigating the Future of AI in Fashion Tech | Michelle Bacharach
In this episode of Retail War Games, we sit down with Michelle Bacharach, CEO and Founder of FindMine, to explore the intersection of artificial intelligence, high-level curation, and the future of fashion tech. Michelle shares her fascinating journey from professional acting in LA to leading a...
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The Architecture of Storytelling: Inside the Creative Process of DreamWorks | Ben Willis
In this episode of Retail War Games, we pull back the curtain on the world of high-level visual narrative with Benjamin Willis, Head of Animation at DreamWorks. While our usual focus is on the "war games" of retail and supply chain, today we explore the strategic "architecture" behind some of the...
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From Industrial Design to Disrupting Dentistry: The Slate Flosser Story | Brynn McLennan
In this episode of Retail War Games, we are joined by Brynn MacLennan, CEO and Founder of Slate Flosser, to discuss how she is disrupting a category that hasn't seen real innovation in decades: oral care. With a background in industrial design, Brynn transformed a medical necessity into a...
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Content Creators as Brand Catalysts: Mastering Authenticity in the Shoppable Era
In this high-energy closing session of the Retail Collective Summit, we bring together a powerhouse panel of creative disruptors and marketing legends to deconstruct the new rules of brand building. Featuring leaders from Vans, Final Boss Sour, VidAngel, Creatably, and Biggest Agency, this...
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From Science Fiction to the Warehouse: The Evolution of Exoskeletons at Exxovantage | Arnaud Daurat
In this episode of Retail War Games, we explore the cutting edge of industrial evolution with Arnaud Daurat, Founder and President of Exxovantage. While much of the retail world is focused on digital software, Arnaud is focused on the physical backbone of the industry: the humans in the…
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Costco Success Panel: Navigating the Omni-Channel Shift
In this high-stakes session from the Retail Collective Summit, industry titans from Lovesac, Purple, TruFru, Perk Energy, Lume, T-ROC, and TPH Global Solutions pull back the curtain on one of the most challenging and rewarding retail environments in the world: Costco. The panel explores the...
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Sleep as Recovery: The Future of Health, Longevity, and Rest | Shana Rocheleau
In this episode of Retail War Games, we take a deep dive into retail strategy and brand building with Shana Rocheleau, EVP of Strategy and Business Development at Bedgear. Drawing from her background as a merchant for giants like Home Depot and Bed Bath & Beyond, Shana offers a masterclass in...
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ABOUT THIS SHOW
Retail War Games, hosted by Jeremy Brockbank, explores essential strategies and insights from the retail industry. The podcast features discussions with leading CEOs and influencers, offering practical advice and experiences for retail brands, buyers, and entrepreneurs. It's a resource for anyone looking to understand and succeed in the business of retail.For advertising opportunities, please email [email protected] learn more about Volcanic Retail visit info.volcanicretail.ioSponsored by: Baker Tilly, Volcanic Retail
HOSTED BY
Jeremy Brockbank
CATEGORIES
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Frequently Asked Questions
How many episodes does Retail War Games have?
Retail War Games currently has 195 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Retail War Games about?
Retail War Games, hosted by Jeremy Brockbank, explores essential strategies and insights from the retail industry. The podcast features discussions with leading CEOs and influencers, offering practical advice and experiences for retail brands, buyers, and entrepreneurs. It's a resource for anyone...
How often does Retail War Games release new episodes?
Retail War Games publishes regularly with 195 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Retail War Games?
You can listen to Retail War Games on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Retail War Games?
Retail War Games is created and hosted by Jeremy Brockbank.
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