Episodes
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Your Team Needs More of You, Not Less | The Naked Salon Chapter 6
Checkout my 25 Hour Program JUST CLICK HERE When I first started employing people, I made a mistake. I thought because I talked to them all day, I didn't need to have meetings with them. There was Catherine and me. We talked. Why would we need a 1:1? Then there were three of us. Then four. And...
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You Are the Problem… And the Solution
CHECK OUT THE 25-HOUR SALON RULE 90-DAY PROGRAM: JUST CLICK HERE I've got some good news and some bad news. YOU might be the problem. The good news? You're also the solution. Chapter 5 of The Naked Salon is all about Leading Your Team to Success. And if you're constantly frustrated with your…
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What If You’re Wrong? Stop Overthinking & Start Leading with Georgina
To checkout my 25 Hour Program JUST CLICK HERE What if you're wrong? Not about your ability. About the thing you're worrying about. The conversation you think is going to go badly. The team member you're convinced is going to leave. The decision you're frightened of getting wrong. What if it...
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Setting Goals That Lead to Satisfaction | The Naked Salon Ch. 4
To checkout my 25 Hour Program JUST CLICK HERE What do you actually want? It's such a simple question. But I'm constantly surprised by how difficult it can be for a business owner to answer. More money. More time. A happier team. Less stress. They're nice ideas. But they're not really goals. In...
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The 25-Hour Rule: Who Are You Spending Your Time Serving?
To chekout my 25 Hour Program JUST CLICK HERE After years of coaching salon, spa and clinic owners, I've noticed something. Almost every problem eventually comes back to TIME. Not enough time. Wasted time. Or spending your time doing the wrong job. That's why I created the 25-Hour Salon Rule. But...
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The Identity Shift Every Salon, Spa & Clinic Owner Needs to Make
CHECK OUT THE 25-HOUR SALON OWNER: JUST CLICK HERE Maybe the next stage of your business doesn't require you to work harder. Maybe it requires an IDENTITY SHIFT. In this episode of Salon Conversation, I'm talking about the shift from being the hairdresser, beauty therapist, dermal therapist or...
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The Power of Being ONE THING FAMOUS with Neel Morley
What if the most profitable thing you could do in your salon was STOP trying to be everything to everybody? In this episode of Salon Conversation, I sit down with my friend Neel Morley - a hairdresser who built his business by doing exactly that. Neel chose curly hair. He stopped cutting straight...
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Stop Being Busy Being Busy: Time, Team, Money & The Power of Systems
Salon owner, what do you actually want your business to give you? That's where Lisa Conway begins Chapters 2 and 3 of The Naked Salon. Because if you don't know where you're going, it's very difficult to work out how to get there.In this episode, Lisa breaks salon business down into three...
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The Naked Salon 2026 Ch1: Why listen to me?
Get your FREE paperback copy of The Naked Salon you just pay shipping. Grab your free copy here The Naked Salon is back - but Lisa Conway isn't the same woman who wrote it. In this special introduction to a brand-new Salon Conversation series, Lisa revisits her very first book, The Naked Salon,...
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Kindness Isn't Weakness
Can you be a kind leader and still say no? Absolutely. In this episode of Salon Conversation, Lisa Conway explores why kindness is one of the most powerful leadership tools a salon owner can develop—but kindness does not mean letting people get away with everything. Lisa shares why being clear is...
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Your Salon Retail - The 70 30 Rule
Shut up and listen. Lisa admits that's probably what she'd call Chapter 24 of Your Salon Retail if she were writing it today. In this episode, Lisa explains The 70/30 Rule: your client owns 70% of the conversation and your 30% needs to be used wisely. That means less mindless chit-chat and more...
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Salon Owners Start Sooner with Kim Teoh
What if your salon isn’t the thing that needs fixing first? In this episode of Salon Conversation, I sit down with salon owner Kim for a beautifully honest conversation about business, leadership and what really happens when you finally stop looking outward and start looking inward. Kim had been…
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YSR CH 23 - Retail Care Explained
Retail doesn’t need to feel awkward, complicated, or forced. In this episode, Lisa shares a simple framework - Retail CARE Explained - that brings together the key principles of great retail into something your whole team can actually use. From rapport and expertise to action and consistency…
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My Burnout Story
Burnout doesn’t happen overnight - but it happens to almost every salon owner at some point.In this episode, Lisa shares her personal journey from overwhelmed salon owner to building a business that worked without her. If you’ve ever felt stuck, exhausted, or like everything depends on you—this...
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YSR CH 22 - Beyond Your Blockages
Retail isn’t about knowing what to say - it’s about getting out of your own way. In this episode, Lisa unpacks the most common blockages that stop salon owners and teams from recommending retail confidently. From fear of rejection to pricing discomfort and lack of systems, this episode will help...
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YSR CH 21 - Getting a grip on stock control
Are you overstocked, understocked… or just guessing? In this episode, Lisa breaks down the reality of stock control in your salon and why it plays such a critical role in your profitability, cash flow, and client experience. From ordering habits to team behaviour at the basin, this episode will...
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YSR CH 20 - One for the Product Reps
What if your results aren’t about working harder - but about who you’re working with? In this episode, Lisa shares a powerful story that highlights the importance of relationships, standards, and being intentional about the clients and partnerships you choose. From A-grade to D-grade clients…
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Your Salon Team Doesn't Think Like You
https://thesalonmentors.com/events-2026 Why does your team sometimes feel easy… and other times impossible? In this episode, Lisa and Steph dive into personality types, communication styles, and why understanding your team at a deeper level changes everything. From “border collies” to “golden...
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YSR CH18&19 - Your Product Rep Is On Your Team
Your product rep isn’t just there to sell you stock—they’re part of your team. In this episode, Lisa unpacks Chapters 18 & 19 of Your Salon Retail and explores how your relationship with your product company can either hold your business back… or help it grow. From communication and…
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Lisa and Janine Simons - Color Bar Manager
Most salons aren’t struggling because they’re not busy… They’re struggling because they’re leaking profit. In this episode, Lisa sits down with Janine to explore colour wastage, lack of visibility, and how poor systems cost salon owners thousands each year. But this goes deeper than colour—it’s...
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YSR Ch 17 - One In all In
Check out Lisa’s Healthy, Wealthy & Kind Retreat in Bali https://healthywealthykindretreat.com/ Retail isn’t about one person doing a great job - it’s about the whole team being aligned. In this episode, Lisa shares the powerful concept of “One In, All In” and explains why retail only works when...
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The Salon Doesn't Need More Of You!
🌴 Join me in Bali this August for my Healthy, Wealthy & Kind Retreat https://healthywealthykindretreat.com/ If you feel like everything in your salon runs through you… This episode will hit home. Because the truth is - your salon doesn’t need more of you. It needs you in a different role. In…
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Ch 16 - Float Like a Butterly, Sting Like a Bee
Retail doesn’t need to feel pushy or awkward. In this episode, Lisa breaks down a simple but powerful concept: Float like a butterfly, sting like a bee. Learn how to balance connection with confidence, so your team can recommend products in a way that feels natural, helpful, and aligned with…
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Business Is Fine, So Why Am I So Tired?
Join me for my Healthy, Wealthy, Kind Retreat in beautiful Bali. Check it out here: https://healthywealthykindretreat.com/ Business is good. Clients are coming in. The salon is busy. Everything looks… fine. So, why are you so tired? In this episode, Lisa unpacks the real reason so many salon…
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YSR Ch.15 - 4 Things to try in your salon right now
If you would you like my Moisture Triange Training, here you go. https://thesalonmentors.com/the-moisture-triangle-2026a It’s Not About You… It’s About Your Client (Fix This and Retail Changes) If retail feels hard… If your team avoids it… If clients keep walking out without what they need… This...
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Every Salon Needs STAN
To download my FREE STAN Training module, just click this link https://bit.ly/4dEMNsy Ever feel like you’re repeating yourself to your team… “I told her…” “I’ve said this before…” “Why isn’t anything changing?” This episode will change the way you lead. Lisa introduces a simple but powerful tool...
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Your Not Good At Multitasking
If you’re a salon owner who’s always busy… Always doing… Always fixing… Always saying yes… This episode is for you. Because multitasking can feel like a superpower. Until it isn’t. In this honest and very real conversation, Lisa unpacks the truth about multitasking - where it comes from, why we…
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YSR Chapter 14 - Give a Guarantee Because You Give a Shit
Link To my FREE 25 Workshop https://thesalonmentors.com/events-2026 What if the fastest way to build trust in your salon… was a guarantee? In Chapter 14 of Your Salon Retail, Lisa breaks down why guarantees are one of the most underused trust-building tools in the hair, beauty, spa, and clinic...
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They Can Text All Day… But Can They Talk?
The 25-Hour Salon Owner - Confident Communication, check out my FREE Workshop: https://thesalonmentors.com/events-2026 Your team can text faster than you can think. They can post. They can scroll. They can create content all day. But put them in front of a client, and suddenly, it gets awkward.…
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Your Salon Team Ch 13 - The Power of Personal
In today’s world, it’s easy to blame online stores for poor retail sales. Cheaper prices. Faster delivery. Endless choice. But here’s the truth… That’s not your biggest problem. In this episode from Your Salon Retail, Lisa breaks down The Power of Personal — and why your real advantage has…
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42 Years in the Salon… And Still Loving It
What does it take to stay passionate in this industry for over 40 years? In this episode, Lisa sits down with long-time salon owner and educator Lib Marchese - someone who’s not just survived the industry… but genuinely still loves it. And that’s rare. Because most people don’t burn out from the...
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I Though Breathwork Was Woo Woo
👉 Check it out my Bali retreat here: https://healthywealthykindretreat.com/ If you’ve ever thought… “Breathwork? I’m already breathing… what’s the big deal?” This episode is for you. Because I felt exactly the same. In this honest and deeply personal episode, I share how I went from sceptical……
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Your Salon Retail Ch 12 - The Show Must Go On
Check it out my upcoming workshop on this topic: https://thesalonmentors.com/events-2026 Ever had a moment where you knew what to say to a client… but didn’t say it? You hesitated. You second-guessed yourself. And the moment passed. In this episode from Your Salon Retail, Lisa introduces a…
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Salon Targets Don't Work
Link To YouTube Video https://youtu.be/L2_GeCmZLHU If you’ve ever set targets in your salon, and felt like nothing really changed… This episode is going to challenge the way you think. Because here’s the truth, targets don’t create performance, training does. In this episode, Lisa breaks down why...
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Strawberry and Vanilla Team Members
“Is Your Team Vanilla, Strawberry or Chocolate? Ever feel like you’ve said the same thing to your team… over and over again, and nothing changes? This episode will explain why. In this fun but powerful conversation, Lisa breaks down the three types of salon team members - Vanilla, Strawberry, and...
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YSR Ch 11 - Benefits v Ingredients
Checkout my upcoming 25 Hour Salon Owner Workshop JUST CLICK HERE If your team knows everything about ingredients… but your clients still aren’t buying, then this episode will change everything. In Chapter 11 of Your Salon Retail, Lisa breaks down one of the biggest mistakes salon owners and…
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I Tried to Fix Their Team
Check it out here: https://thesalonmentors.com/events-2026 Ever tried to fix something in your salon… and made it worse? In this episode, Lisa shares a real story about something she completely got wrong - and how it turned into one of the biggest breakthroughs in understanding team performance....
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Mental Health in the Salon: How to Protect Your Energy, Your Team & Your Clients
For most clients, the salon is a place to escape, but for the team inside… it can feel like carrying the emotional weight of everyone else. In this episode of Salon Conversations, Lisa dives into a conversation that every salon owner needs to hear - mental health in the workplace and the role it...
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YSR Ch 10 - Let's Lock This Shit Down
If you’ve ever said… “I’ve told them what to do, but nothing changes…” This episode is for you. In Chapter 10 of Your Salon Retail, Lisa breaks down the real reason your team isn’t recommending products - and it’s not because they don’t care. It’s because there’s no structure. Most salon owners...
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Salon Owners, Husbands & How to Actually Support Each Other
This episode is a little different… and a really important one. Lisa flips the script and speaks directly to the partners of salon owners - the husbands (and let’s be honest, anyone living with a salon owner) who are watching from the sidelines wondering… “How do I actually help?” Because behind...
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Your Salon Retail - Chapter 9: In Your Crosshairs
LINK TO TRANSFER 1/3 EVENT REPLAY - FREE FOR 7 DAYS CLICK HERE This week’s episode is Chapter 9 of Your Salon Retail, and it’s all about one thing most salon owners avoid… 👉 Getting honest about your numbers. Because here’s the truth — what you think your retail is… and what it actually is… are...
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Get Off the Salon Floor Without Losing Clients - Part 2
Transfer One-Third of Your Salon Clients to Your Team Event: https://thesalonmentors.com/events-2026 If you’re a salon, spa or clinic owner who feels trapped on the floor, this episode is for you. In this episode of Salon Conversations, Lisa shares the leadership shift that allows salon owners to...
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Transfer One-Third of Your Clients - Part 1
Checkout my upcoming event JUST CLICK HERE Most salon owners say they want more freedom in their business. But when the moment comes to step back from the salon floor… they freeze. In this episode of Salon Conversations, Lisa tackles one of the biggest mindset and leadership shifts a salon owner...
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Your Salon Retail - Chapter 7
Join my next Transfer 1/3 of Your Clients Event https://thesalonmentors.com/events-2026 Most salon owners don’t fail. They just stop! In this chapter of Your Salon Retail, Lisa breaks down why persistence — not talent, personality, or pressure — is what separates thriving salons from those that...
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Chapter 6: The Value of Trust - Why Clients Buy From You (Not Your Salon)
Trust is the currency of every successful salon, spa, and clinic. In Chapter 6 of Your Salon Retail, Lisa Conway unpacks one of the most powerful truths in business — clients don’t buy products. They buy clarity, confidence, and trust. Today’s clients are more informed than ever. They research....
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Your Salon Retail - Chapter 5
Transfer 1/3 of Your Clients to The Team https://thesalonmentors.com/events-2026 Let’s call it what it is. Most salon owners don’t struggle with retail because they “can’t sell.” They struggle because of the stories they tell themselves. In Chapter 5 of Your Salon Retail, Lisa unpacks the five...
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Retail Bum Water
Checkout my Transfer 1/3 of Salon Clients Workshop. JUST CLICK HERE Let’s talk about bum water. Yes… bum water. In this week’s episode of Salon Conversations, Lisa Conway shares one of the funniest - and most powerful - lessons about retail you’ll ever hear. Because here’s the truth, your clients...
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How to Transfer Clients to Your Salon Team
Are you exhausted from working too many hours on the salon floor… but terrified of letting go of your clients? In this episode of Salon Conversations, Lisa Conway dives deep into one of the most emotional and misunderstood leadership shifts in the hair, beauty, spa and clinic industry -...
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Your Salon Retail - Chapter 4
In Chapter 4 of Your Salon Retail, Lisa tackles one of the biggest mistakes salon, spa, and clinic owners make when it comes to retail and team training: treating retail as an add-on instead of a core skill. This chapter is all about starting where it actually counts. Lisa breaks down why we’ve...
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Your Salon Retail - Chapter 3
Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026 In this episode of Salon Conversation, Lisa continues her FREE weekly mentoring for 2026 with Chapter 3 from her book Your Salon Retail — and this chapter is all about what doesn’t work. If retail in your salon feels heavy,...
About this show
Lisa Conway, author of 'The Naked Salon', 'Your Salon Team' and 'Your Salon Retail' talks with legends of the Hair and Beauty industry to discover what makes them tick and why!
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Lisa Conway
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