PODCAST · business
Service Without Excuses With Rob M Lyon
by Rob M Lyon
The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth stra
Episodes
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Why Are You So Damn Negative?? The Glass Doesn’t Have To Be Empty!!
Well, it’s been a minute guys, and I definitely missed you!! Welcome to my very first podcast episode of the service without excuses series of 2024 where I do a deep dive into a little bit of pessimistic thought process. Many years ago I was told by a yellow pages salesman (if your over 40) the…
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Do You Standout?? With Evan Carmichael
This was a lost interview that I did with a great Evan Carmichael last year!! In this interview, I was blessed and honored to interview the great Evan Carmichael, if you were on YouTube at all, you definitely know his name. He has been one of the key success factors to many business YouTube...
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Why Your Next Hire Can Kill or Save Your Business!!
You Heard me right, the next hire you make can build or destroy your business!! Tough words, but honest In the service without excuses podcast today we talked twist on boarding expert Chris Hanna from Hire4me.ca and Chrishanna.ca In the challenging market we have today , hiring the right…
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Why Overcoming Objections Is Critical To Your Business
One of the most critical things in any business is overcoming objections, when selling a product or service. Having a canned approach, or as I call it (Plastic) One size fits all way of selling you will come out as a loser in the end yes, having some minor success you may be OK upfront, but in…
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Help, I Think My Fence (Business) Has Fallen Down!!
One of my clients emailed 📧 me in a bit of a panic She said, and I quote ”Help, my fence is falling down 👇 After a second or two, I was able to put what she was asking together Her rate of attrition was very high, and she was losing customers and clients faster and faster My first question was,...
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“Isn’t it time Good Things Come To You For A Change” with Heather Havenwood!!
We always seem to have to chase to purchase items, products, or services but with companies like Amazon and others that have become a staple of our purchasing decisions, having things delivered right to us. It seems like a real pain to have to go down the rabbit hole constantly, but there are…
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Q&A for 1/23/23
This Weeks Q&A for January 23, 2023. We talked to three different people about three different issues affecting their business. Question number one comes in from Jim about how often should I market my service business, question number two comes from Bobby and he asked about a maintenance schedule...
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I Can't Believe It, I’ve Been RIPPED OFF!!
I can’t Believe It, I’ve been Ripped Off I guess it happens to everyone, but this time really sent me back, I’ve seen some pretty crazy things that have happened to me in the past or companies or Bran even my client companies but this one really shocked me. It actually seemed almost blatant that…
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Are You Really a Leader??? Let’s See!!
It’s a common challenge all over the country, leader ship is never natural born it’s always something else done to experience some good, some not so much, but always part of it along with wisdom. Leader ship is a core skill. That is the principal ingredient in scaling. A business, you can learn…
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Am I being Catfished?? Why are they doing this??
We recently had someone messages saying that they felt their business was being quote unquote “Catfished”, no I was definitely familiar with the term specially since there was a reality TV show out with a similar name. It was more about the pretense of people falsely claiming they were someone…
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Why Would They Want You??
We All know that customers and clients having mountain of options when it comes to who they hire, you may have the best people in the world, you may be the most knowledgeable. But the end of the day that only goes so far if you are a jerk to them or unprofessional. I am currently in Chandler...
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Are You REALLY Getting the Reviews you need to grow??
In episode number 106 of the service without excuses podcast we talk about what in our opinion after testing it multiple times, the most efficient way we know to collect your clients feedback and reviews. Collecting these wrong can turn out to be extremely expensive both and lost revenue and...
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Why You Need to be a "GO GIVER" in your service company
Many service professionals in fact many entrepreneurs think about what’s in it for them, and although that’s an important fact there were many reasons you should rethink how you do business going forward. Customers and clients develop a form of a bond with service companies that they are very…
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Strategy V Tactics Think Before You Act!!!
Now More than ever we need to be strategic in thinking, the ride will get a bit bumpy for the next 6 months in my opinion, But I feel this might be an advantage to many service companies as things will be fixed versus replaced. We are going into some Uncharted waters for businesses however...
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How Expensive is it to Really loose your People?? $$$$
In episode number 103 of the service without excuses podcast we discuss the true cost of finding, recruiting, hiring, and most importantly keeping the very best staff for our service business we can find. We know that this is never been an easy task, but now we found out how truly expensive it…
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What the F*** is Positioning?? Do I Really need to Know it??
I was recently asked by one of my mentors (a pretty famous one ironically) why the F*** I stopped doing the podcast Service Without Excuses. I explained him everything from time and having to refocus my other business interest, to I needed more family life, to excuse after excuse after excuse.…
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Strategy over Tactics, are you forgetting what it takes to win??
We’ve Learned that everything going on in the world right now at least when it comes to the Russia and Ukraine conflict is that strategy is very important, but not in the lacking of tactics. It’s true Russia’s military on paper is much more powerful than that of Ukraine, however they have shown...
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When Does Your Manager Suck?? Are They Truly Mentoring Your Crew??
Hello everyone and I hope you’re having a great Monday and start of your normal week. This time of year if you’re in a disaster restoration field you’re probably pretty busy, but I hope a few minutes come your way so you can listen to some of the value information located in this podcast. A…
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What your customer and clients think about you is much different with Dr. Michael Solomon!
It’s truly amazing what we as business owners think about our business and what’s most important to our customers and clients and why they would want to do business with us. Ironically it’s not that way at all, why customers and clients decide to hire our services has very little to do with the...
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What Exactly is a COACH & What Does A CONSULTANT Do??
In our next segment of asked the coach, I’m going over just that and what exactly is a couch and what is a consultant. They both have some similarities and many common points, however they are actually completely different from one another. A consultant as a person that works on a project usually...
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When is it time to Let an Employee Go? How do I Know??
And this weeks edition of asked the coach, we discuss when is the right time to move on from a particular employee, and maybe even when it’s a good time for them to move on as they are not happy as well. There’s an old term higher slow, and fire fast and I don’t believe this is any different. In…
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Why it's important to make the right impression the first time with Joe Baracata of Joebaracata.com
Most of our service businesses can make mistakes and go back the next day to fix them, but in the wedding entertainment business that’s not possible. It doesn’t mean that you have to be perfect because as most of us know perfections to death of any business, however making something memorable…
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Should I grow or "Scale" My Service Business?? Is it Time??
When it comes to talking about scale or scaling a business the long term question is when is it right, and when is it not. Companies like Shake shack I’ve gone the route of the IPO and a become a publicly traded entity on Wall Street therefore growing your business through this method, and then...
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Are You a Natural Born Leader?? Most likely not or everyone would be a General!!
One of my colleagues just bragged to me about his natural born leader, and how lucky he was that he found this person. As I said in the podcast I took a step back for me to say such a thing does not exist. People can have great leadership potential having a type personality, but true leader ship...
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What you need to know about the “SEVEN” Main Parts to Your Business, Not The 7000 with Al Levi
We all feel there are a million different working parts to our business that need to happen all at once and on schedule. Would you be surprised to find out they’re actually only seven. In this episode with industry icon Al Levi of the seven power contractor explains it it’s action packed podcast...
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Selling Vs Marketing Part 2, Which comes first The Chicken or the Egg!!
We have spent some time on this in the past talking about the major differences between what marketing your service businesses, and the selling of your services. In this episode I talk about some simple examples of what the differences from my perspective, think of marketing as the framework of...
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What's Your Small Business Financial Health Like?? Season 3 Episode # 6
One of my coaching clients asked me a rather odd question, in particular the fact that he runs A multi million dollar business. His question was I don’t understand what cash versus accrual accounting is, and I’d really like to understand it because my financial people have not explained it to me....
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Do You Have A "Systems Driven Business" Episode 5 / Season 3
When we think of systems, most of the time it’s spent on logistics part of the daily, weekly, monthly and even yearly parts of the business. But did you know your business much like the curves in the Mississippi river have turns around major and minor cities and that’s all back in the day goods…
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What are the Key Strategies To Growing Your Plumbing Company Right Now!! With Ryan Matthews of My Guy Plumbing
There were very specific reasons that people are successful in this world, none more important in a mindset along with a great strategy. We have to make sure our companies have a culture of growth as well as teamwork. My guest today Ryan Mathews of my guy Plumbing here in New Jersey is a true...
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Do You have a sense of Urgency?? And How is it affecting your business Episode 4/ Season 3
Is there a secret that you were not aware of when it comes to what your customers want indeed? When it comes down to it your customers time is valuable just like yours and if you like a sense of urgency meeting you demands they will clearly go to your competition for does. And season three…
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Battle Lessons That Will Transform your Business, But Your Life with Former Navy Seal Sniper Trainer and 26 Year Veteran!!
Less than 1% of the American public makes the decision to join the US military, within that less than 1% make it to the level I guess today has. This gentleman has a distinguished 26 year career of which much of it was a seal team operator, in particular this gentleman was a sniper instructor…
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Persistence or Patience for this weeks Sunday Morning Minutes for 6/27/21
Hello everyone and welcome to this weeks Sunday morning minutes for June 27, 2021. Today we cover the two P’s both persistence and patience and when are each or both needed at the same time. They are examples in your life every day that when things start going wrong they only tend to get worse,...
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Should I Diversify or Should I Partner??? Episode 2/ Season 3
One of my coaching clients asked me about diversification adding additional services, they asked me if it was a smart move and a nutshell I explain to them exactly what I do in this episode of season two / episode two of the service without excuses podcast. Diversification can be an awesome…
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If a Picture Used To Be Worth a Thousand Words, Today It's Worth 1,000,000 for Season 3/ Episode 1
They used to say that a pictures worth 1000 words, well with the advent of platforms like Instagram, Facebook, and Google it is now become worth 1 million words literally. Are you constantly looking to build and maintain a company culture similar to we spoke the other day with our guest Ivan…
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How good is your company Culture, You may need to look in the Mirror with Ivan Turner
One of the biggest things going on right now not just in the service business industry but in every industry is hiring the right help. We know competing with the government is a lost cause when it comes to employee loyalty. Because of this we have to take something we can’t control and turn into…
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What's your Follow Thru, Are You Documenting Potential Problems for this Weeks Sunday Morning Minutes 5/23/21
We’ve all had those customers and clients no matter how hard we try to make the job the best possible , the outcome does not always fall in line with our standards. There are times where we need to fall in our own sword and fix the problem, and there are also times when a customer initiates a...
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Are You Overwhelmed, Is The Stress Of Running a Service Business Slowly Burning You Out?? With Dawna Campbell of Dawnacampbell.com
We have all had overwhelming and stress in our daily life at some point, in particular as an entrepreneur it can seem like a never ending circle of things “hitting the fan” time after time. It’s how we deal with moments like those that define us and truly define our success. We have also heard…
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Are You Doing The Most Profitable Work In Your Carpet Cleaning Business with Rick Gelinas (The Encap Man) of Excellent Supply!!
Are you making the most of the opportunity and commercial carpet cleaning today? This industry is huge and unlike the residential industry is very recession resistant. It’s been proven over time this is one of those profitable parts of the cleaning and restoration industry and if done correctly…
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Have You Out Grown Your Current Operating System?? Don't start to Late with Trevor Ewen of The Southport Technology Group!!
Is your company behind the 8 ball when it comes to you operating system. Many successful companies have a number of things in common, and one of the largest is the CRM or operating system that has the most value to you value. If your business is at one million, you most likely don’t need to worry...
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Do You Have Strategic Partnerships. How This One Strategy Can Transform Your Business At Lightning Speed for "Sunday Morning Minutes" on 5/16/21
We all know that there is a circle influence around us, we do business with all the business professionals every day and they never put a second thought behind it. These partnerships are truly the most valuable in your business, because if maintain and sustain correctly they can bring you a...
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Do You Want an AUTOPILOT Way For Your Customers To Book You NOW?? With Steve Mastio at Fittlebug.com
Have you ever had an employee or a member of your office staff had a bad day, maybe you yourself has had a rough day and then a potential customer calls. Now if you’re really good you could turn all that background noise off and deal with a customer with a brand new face and smile, however if…
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I Can't Hire Anyone Because The Government Is Paying Them More Than I Can Afford??
Every generation before us has said that the younger generation is lazy, unmotivated, and doesn’t appreciate or understand hard work. Amazingly it’s been the same thing over and over generation after generation, however very little changed just peoples values and what motivates them have changed....
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What’s your outlet?? What do you do to refresh your business oxygen!! Sunday Morning Minutes for 5/9/2021
It’s a stone cold fact that you can only successfully work so many hours. Working hours on end is a fast recipe for a painful and sudden disaster, however There are many options to change his pattern. Much like going for some therapy, you should find something that gives you a break from the…
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Who are your Trusted Advisors in your Community?? Sunday Morning Minutes for 5/2/21
Everyone has a community around them and hopefully a circle of influence that is helping you get further to your life goals. People influence each other bad or good however if you listening to this there is a good chance you’re on the path to building up the world around you to where you want it…
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WTH is Automation Systemization??? Am I TOO LATE to the Dance??
Coming out of this crazy pandemic in 2021 we found out that we need to rely more on automation system station than ever. I call it automation systemization and it’s having every part of your business and organization run as an automated predictable system. We have learned that we need to make our...
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Are your employees driving you crazy?? Maybe there are not the problem with Daniel Dixon of Service Moxie
Do you feel it's impossible to not just hire, but develop and grow the right staff for your service based business?? Its a question that we get asked in our firm over and over and there are a myriad of answers. Every generation of employee from the beginning of time till current have connected…
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Are You Protected?? Are you truly safe from all of the exposure to your business?? with Devin Miller of Miller IP Law
Is your business truly protected, we all know that if you don't have a separation between your personal life and business life then a disaster is right around the corner right. Well if your business is not fully protected both from a liability stand point as well as an intellectual perspectives,...
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Sunday Morning Minutes for 4/21/2021 "What's Your Strategy"
We quite often plan short term thing in any business or life for that matter, however have you ever taken action (which is very important) before planning your strategy? There is a damn good chance you have at least one or twice reacted quickly before implementing a strategy. One of my…
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Is Customer Service Dead?? Has everyone really given up?? with Barbara Khozam!! You Will Be Shocked!
Is customer service really dead?? Has everyone given up on it and figured that no one cares anymore? Absolutely NOT, people love when you do the job they are asking for. They want you give them everything you offer and more because you are capable of it!! I had a good friend of mine call me to...
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Is your Business Distributer Working Correctly (IE your CRM Program) with Scott Burton of Markate.com!!
If you’re any type of car fanatic like I am we all know what a distributor is in the car. Without this essential part nothing will turn over, the starter will be a relevant as well as the motor. Your business is no different and needs a distributor to send the right information to the right part....
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ABOUT THIS SHOW
The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth stra
HOSTED BY
Rob M Lyon
CATEGORIES
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Frequently Asked Questions
How many episodes does Service Without Excuses With Rob M Lyon have?
Service Without Excuses With Rob M Lyon currently has 109 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Service Without Excuses With Rob M Lyon about?
The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC,...
How often does Service Without Excuses With Rob M Lyon release new episodes?
Service Without Excuses With Rob M Lyon publishes regularly with 109 episodes available. Check the episode list for the typical release schedule.
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You can listen to Service Without Excuses With Rob M Lyon on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Service Without Excuses With Rob M Lyon?
Service Without Excuses With Rob M Lyon is created and hosted by Rob M Lyon.
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