The Digital Project Manager

AI-powered PM tools promise everything from predictive risk alerts to automated status reports—but what happens when the tool you picked doesn’t actually deliver on the features that sold you in the first place?In this episode, Galen Low sits down with Emmanuels Magaya, Director of Technology at Tech Legends and Founder & CEO of Project Managers Africa, to unpack what organizations should do when their AI-powered project management platform falls short. Drawing from his experience testing hundreds of AI tools, Emmanuels shares a practical framework for evaluating AI software, explains why organizations shouldn’t rely on one tool to do everything, and walks through how AI agents and automation workflows can augment existing PM ecosystems.The conversation also dives into AI literacy, predictive PMOs, and why emerging markets have a unique opportunity to leapfrog traditional delivery models—if they approach AI strategically instead of reactively.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Emmanuels on LinkedInVisit Project Managers Africa and Tech Legends

The pace of change in today’s workforce isn’t just fast—it’s compounding. In this episode, Galen sits down with higher education leaders Sasha Thackaberry-Voinovich and Charlotte Bencaz to unpack what it actually takes to stay relevant when roles, tools, and expectations are shifting in real time. From the decline of entry-level roles to the rise of AI-augmented “power workers,” this conversation challenges the idea that learning is a one-time investment—and reframes it as a continuous, strategic habit.They also dig into what’s broken (and fixable) in traditional education, how to build skills without taking on massive debt, and why the real risk isn’t AI itself—but uneven access to it. If you’re trying to pivot, level up, or just keep up, this episode offers a grounded look at what’s actually working right now.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Sasha and Charlotte on LinkedInVisit Newstate University

Project management certifications have become the industry’s favorite shorthand for competence—but what are they actually signaling? In this candid panel, Galen Low sits down with Crystal Richards, Dave Prior, and Karthick Nivas Ramdoss to unpack what certifications do (and just as importantly, what they don’t). From PMP to CSM to emerging AI-focused credentials like CPMAI, the conversation cuts through the alphabet soup and gets to the real question: are we hiring for capability, or just filtering for compliance?What emerges is a more uncomfortable truth. Certifications can open doors, create shared language, and signal commitment—but they’re also being misused as blunt instruments in hiring systems that are already overwhelmed. The result? Talented people get filtered out, hiring managers get false confidence, and organizations end up chasing “unicorn” candidates that don’t exist. This episode is a reality check—and a practical guide—for anyone trying to make smarter decisions about project talent.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Crystal, Dave, and Karthick on LinkedInVisit MindsparQ, The Agile Network, and PMICheck out these books:PMP Exam Prep For Dummies (2nd Edition) By Crystal RichardsNo One Is Coming to Save You: The Power-Ups to Help Surf the Chaos By Dave Prior

Most AI tools weren’t designed with kids in mind—but kids are using them anyway. That tension sits at the heart of this conversation with Aderonke Akinbola, where the question isn’t if we should build AI for children, but how we do it responsibly. From digital playgrounds that shape behavior to the long-term implications of data exposure, this episode explores why the stakes are fundamentally different for younger users—and why product teams can’t afford to treat child safety as an afterthought.Galen and Ade dig into what it really means to design AI experiences that protect, educate, and develop young users. They unpack practical ways teams can introduce ethical friction, rethink data handling, and advocate for safer systems—while also looking ahead to a future where AI itself may act as a guardian for children navigating an increasingly intelligent digital world.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Aderonke on LinkedIn

Soft skills are having a moment—but they’re still widely misunderstood, undervalued, or dismissed as “nice to have.” In this episode, Galen sits down with Yadi Caro to unpack why that perception persists—and why it’s costing teams more than they realize. Drawing from her experience working with elite technical teams in the defense sector, Yadi reframes soft skills as something far more rigorous: essential capabilities that enable collaboration, decision-making, and ultimately, results.Together, they explore what it actually looks like to apply these skills in high-pressure, highly technical environments—and why, in the age of AI, they’re becoming even more critical. From onboarding new team members mid-project to navigating conflict and driving alignment, this conversation makes a strong case: soft skills aren’t soft—they’re the work.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Yadi on LinkedInCheck out SAICYadi’s book: Hardcore Soft Skills and podcast

AI transformation isn’t just a tech upgrade—it’s a human one. In this episode, Eric Porres (Chief AI Officer at Logitech) pulls back the curtain on what year two of an enterprise-wide AI transformation actually looks like. From shifting mindsets to scaling real adoption, this conversation gets into the messy middle: where curiosity turns into capability, and experimentation starts becoming systems.What stands out is how much of this journey has nothing to do with picking the “right” model—and everything to do with behavior change. Eric shares how Logitech moved from AI curiosity to AI competency, what it takes to build a culture of creators (not just users), and why thinking of AI as a teammate—not a tool—changes everything.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Eric on LinkedIn and SubstackCheck out Logitech

AI is moving fast—but the underlying challenges aren’t new. In this episode, Galen sits down with Eugina Jordan to unpack what today’s AI boom can learn from past transformations like 5G. From tool overload to shaky business models, they explore why the winners of this wave won’t just be the biggest players—but those who can turn AI into real, usable value for everyday people.They also dig into what AI actually unlocks for small and medium-sized businesses, why “ordinary people” may be the biggest beneficiaries, and how the next wave of innovation might already exist—just waiting for the tech to catch up.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Eugina:LinkedInFacebookInstagramTikTokYouTubeYOUnifiedAI

AI isn’t just another layer of tooling—it’s becoming the operating system for how professional services teams plan, deliver, and scale their work. In this conversation, Tim Fisher sits down with Joe DiPaulo (CEO of Accelo) to unpack how AI-native PSA platforms like Forecast are shifting teams from reactive firefighting to proactive, data-driven delivery.They explore what’s actually changing on the ground: from margin leakage and spreadsheet chaos to predictive resourcing and AI-assisted decision-making. The throughline is clear—AI isn’t about replacing people, it’s about helping teams scale smarter, with better visibility, stronger utilization, and more consistent outcomes.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Joe:LinkedInAcceloForecast

Capacity planning can feel like a tug-of-war between sales, delivery teams, and leadership—especially when growth goals collide with a team that already feels stretched. In this episode, Galen Low sits down with Brandon Llewellyn, Head of Delivery at Cirface, to unpack how delivery leaders can use data to diagnose real capacity issues, make smarter resourcing decisions, and avoid the trap of “just squeezing in one more project.”Brandon shares how his team approaches capacity planning using simple but powerful metrics, why top-down planning often beats granular task estimates, and how productized services, deal size, and role clarity can dramatically change how “busy” a team feels. They also explore how AI is influencing operational efficiency—and what leaders should actually do with the time it frees up.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Brandon:LinkedInCirface

When AI hype is shouting “anything is possible,” it’s easy for teams—especially in regulated, risk-aware orgs—to feel like innovation is either reserved for the “creative people” or only happens in labs behind closed doors. JoAnn Stonier makes the case that innovation isn’t a personality type—it’s a muscle. You can train it, but you also need permission, constraints, and a shared way of working so the results don’t devolve into chaos (or a pile of half-baked agents someone tries to “just unplug”).This episode is a practical look at how to balance innovation with risk without turning your org into a two-headed “push-me pull-you” that never goes anywhere. The throughline: design thinking isn’t a tired framework—it’s the operating system that helps organizations create consistent, values-driven guardrails as AI becomes increasingly democratized across every function.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsCheck out this episode’s sponsor: TogglConnect with JoAnn:LinkedInThe Cantellus Group

Emotional intelligence has always mattered in project work—but in the age of AI, it’s becoming a differentiator. In this episode, Galen sits down with Nadja El Fertasi, founder of Thrive with EQ and former NATO leader, to unpack how EQ shows up in high-stakes digital transformation—and why it may be the most overlooked risk mitigation strategy in your toolkit.Drawing from nearly two decades inside NATO’s cyber and digital transformation initiatives, Nadja shares how stakeholder engagement, influence, and emotional resilience directly impact everything from project delivery to cybersecurity. As AI accelerates automation and amplifies both opportunity and risk, the real question isn’t whether EQ still matters—it’s whether we’re investing in it fast enough.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsCheck out this episode’s sponsor: TogglConnect with Nadja:LinkedInThrive with EQ

In a job market that’s already shaky, it’s easy to see AI-led automation as salt in the wound. But Wade Foster flips that framing: pushing into AI is actually one of the kinder things organizations can do—because it strips away the “mysticism” and replaces it with something more useful: a pragmatic understanding of what AI can save you from (tedious, brain-draining tasks) and what it can’t replace (problem-solving, judgment, taste).What comes through in this conversation is a more grounded promise: AI doesn’t erase the job—it helps in the “messy middle.” And when you use it as a thought partner (not just a shortcut), it can actually increase the time you spend on meaningful work… because it makes the process more enjoyable and the output better.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Wade on LinkedIn and XCheck out Wade’s website and ZapierZapier MCP (Model Context Protocol)Zapier MCP Documentation & Setup (Quickstart)Zapier MCP Guide: Use with Your AI ClientZapier MCP with Anthropic (Claude)Zapier Agent Skills for Claude (Blog)

Trust in AI isn’t a vibe—it’s something you can intentionally design for (or accidentally break). In this episode, Galen sits down with Cal Al-Dhubaib to unpack “trust engineering”: a shared toolkit that helps cross-functional teams (engineering, UX, governance, risk, and business) talk about the same trust risks in the same language. They get into why “boring AI is safe AI,” how guardrails and human handoffs actually preserve trust, and why the biggest failures often aren’t the model—they’re the systems (and incentives) wrapped around it.You’ll also hear real-world examples of trust going sideways—from biased outcomes to hallucinated “gaslighting,” to AI-assisted deliverables causing accuracy issues—and what project leaders can do to prevent finger-pointing when it happens.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Cal on LinkedInCheck out FurtherAI Incident Database

PMOs are at a crossroads. As AI-led transformation accelerates, many organizations are still treating PMOs as project police—while quietly expecting them to deliver strategic clarity, risk foresight, and business value. In this conversation, Galen sits down with Amireh Amirmazaheri to unpack why that disconnect exists, what PMOs need to unlearn to move forward, and how the role must evolve if it’s going to earn (and keep) a seat at the table.They explore the real difference between managing projects and enabling business success, why AI won’t save broken processes, and what it takes to lead a PMO with purpose instead of power. The result is an honest, human-centered look at the future of PMOs—one that prioritizes judgment, ethics, and clarity over templates, tools, and false certainty.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Amireh on LinkedInCheck out PMO SolutionsRelated articles and podcasts:About the podcastOur Final Invention: Artificial Intelligence and the End of the Human Era by James Barrat21 Lessons for the 21st Century by Yuval Noah Harari

Do project management methodologies still matter when AI can generate plans, notes, and schedules in seconds? In this episode, Galen sits down with Stan Yanakiev to unpack why the answer is still a firm yes—but with an important caveat: methodologies have to adapt. Together, they explore how PMs can move faster with AI without losing control, context, or the human side of delivery.The conversation digs into lightweight project management, human-in-the-loop AI, and why speed without structure leads to “speed wobbles.” Stan shares practical examples of using AI to reduce documentation overhead, strengthen decision-making, and free PMs up to do what they do best: lead people, align stakeholders, and navigate complexity.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Stan on LinkedInCheck out Mindrise

AI is touching every role, every industry, and every level of an organization—but that doesn’t mean every project manager needs to become an engineer. In this conversation, Galen Low sits down with AI strategist and engineering leader Kesha Williams to talk about what PMs really need to know to stay relevant in an AI‑infused world.They explore how to lead AI‑related projects without getting lost in the technical weeds, how to confidently translate between business and technical teams, and how to focus on outcomes over hype. With clear examples, sharp insights, and a dash of humor, this episode is packed with guidance for delivery leaders navigating AI today—and preparing for what’s next.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Kesha on LinkedIn, Instagram, and Twitter/XCheck out KeySoft websiteKesha on AI – LinkedIn PageKesha on AI – SubstackEveryday AI Challenge – LinkedIn Learning

Navigating government grants and funding opportunities can feel like deciphering ancient runes, but for project leaders working in innovation and R&D, cracking that code could be a game-changer. In this episode, Galen chats with Rachel Huang, founder of ClaimKit, about how public and private funding mechanisms can be more accessible—and faster—for startups and innovation projects. Drawing on her background as a chemical engineer, tech commercialization expert, and former professional tennis player, Rachel shares how she's helping companies secure capital through automated, human-assisted grant applications.They explore the often-underutilized world of R&D tax credits, debunk the myth that only big corporations benefit, and spotlight why smaller, scrappier teams might be better positioned to innovate quickly—if they can unlock funding. From navigating complex eligibility rules to reframing grant-writing as a strategic lever rather than an afterthought, this episode is a practical look at how to fund innovation in a fast-moving, competitive world.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Rachel on LinkedInCheck out ClaimKit

In a world where AI hype is everywhere, what does meaningful, grounded transformation actually look like? In this episode, Galen Low sits down with Michael Domanic, VP and Head of AI at UserTesting, to unpack how AI is being strategically integrated into core business functions—not just to ride the hype wave, but to unlock measurable value. From demystifying the ROI of AI to cultivating a culture of experimentation and enablement, Michael shares his real-world approach to driving AI transformation that sticks.They dive into the mindset shifts needed as organizations mature in their AI journey, how UX professionals are becoming more essential than ever, and why the future of AI in business may not be about tech at all—but about how people adapt to ongoing change.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Michael on LinkedInCheck out UserTesting

Amid the buzz around AI in project management, what’s actually changing on the ground? In this special episode of The Digital Project Manager podcast, producer Becca Banyard steps in as host alongside Tim Fisher, VP of AI at Black & White Zebra, for a live conversation from our "Future of AI in Project Management" event series. They’re joined by Harv Nagra from Scoro to dig into how AI is transforming project delivery today—not someday, but right now.Together, they unpack the day-to-day realities of managing shifting timelines, growing complexity, and tool sprawl, and how AI is starting to relieve some of that burden. You’ll hear a grounded, tactical take on what “practical AI” actually looks like, how Scoro is approaching it differently, and what project managers can expect next.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Harv and Tim on LinkedInCheck out ScoroWatch the full event with Scoro’s live demo: The Future Of AI In Project Management with Scoro

Building AI teammates isn’t a future-state fantasy—it’s already happening. Megan Ratcliff shares how she tackled resource constraints in SaaS marketing by creating a custom AI ecosystem that filled key gaps across content, strategy, and cross-functional alignment. The result? Less time on execution, more space for strategic leadership.This conversation brings grounded insight into how AI can be used to replace tasks, not people—while creating opportunities to reimagine roles entirely. From demystifying the learning curve to managing team adoption and navigating the future of work, Megan offers a clear-eyed look at how to use AI meaningfully without losing the human judgment that drives results.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Megan on LinkedInCheck out Clarity and Motion Collective

Project managers are often tasked with delivering “on time and on budget”—but what if that’s not enough? In this episode, Galen Low sits down with Stephen Devaux, a longtime project management theorist and the mind behind techniques like critical path drag and value breakdown structures. Together, they unpack why project leaders need to start managing their work like investors—not just builders—and why this mindset shift matters more than ever in the AI era.From projects that save lives to projects that launch products, Stephen explains how understanding a project’s value profile—not just its deliverables—is the key to smarter decision-making. They cover real-world applications of treating projects as investments, explore the bridge-building metaphor that will stick with you for life, and discuss how AI could (and should) support project managers in this paradigm shift.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Stephen on LinkedInStephen’s books:Managing Projects as Investments: Earned Value to Business ValueTotal Project Control: A Practitioner’s Guide to Managing Projects as Investments

Feeling behind on your agency's data game? Marcel Petitpas, CEO of Parakeeto, joins Galen Low to reframe what it really takes to build profitable, data-driven operations. Hint: it’s not about buying software or pushing for time tracking compliance. Marcel breaks down why starting with metrics, models, and meaning—not tools—is the real shortcut to operational clarity.With real-talk on utilization myths, data fluency for PMs, and how AI can actually drive measurable impact (without overwhelming your team), this episode is a field guide for agency leaders who want to do more than just keep up. It's about building a smarter foundation for the long haul—and doing it in a way that doesn’t burn you out.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Marcel on LinkedInCheck out ParakeetoAgency Profit PodcastParakeeto Profitability Framework & Toolkit

What if regulation wasn’t a blocker to AI transformation—but a strategic advantage? Galen sits down with Lauren Wallace—former Chief Legal Officer at RadarFirst and a veteran in legal, product, and AI governance—to explore how regulated industries can harness their existing compliance muscle to lead responsibly in the AI era.They get into the practicalities of building privacy-first AI strategies, setting clear ethical baselines, and creating internal momentum across cross-functional teams. If you’re navigating digital transformation in a high-stakes, high-compliance environment, this episode delivers grounded advice and hard-won insights you can act on.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Lauren on LinkedInCheck out RadarFirstNOYB - None of Your Business (Max Schrems' privacy rights organization)AI Incident Database

Work sometimes triggers our fight‑or‑flight responses—especially in agency life. In this episode, Galen sits down with leadership coach and operations strategist Abigail Jones and project manager/coach Matthew Fox to explore what happens when we ignore the signals our bodies are giving us, and how tapping into our “body intelligence” can help us lead more consciously in a technology‑driven world. They unpack how our nervous systems get hijacked by stress in modern work, how noticing our physical responses becomes a tool (not just a symptom), and how teams and agencies can shift culture to reclaim better performance and wellbeing.This is a grounded, real‑world conversation—no fluff—about how our bodies, our minds, and our projects intersect.Resources from this episode:Join the Digital Project Manager CommunitySubscribe to the newsletter to get our latest articles and podcastsConnect with Abigail on LinkedIn and InstagramCheck out SouthleftConnect with Matthew on LinkedIn and The BureauThe Leadership Circle Profile assessment What it is: The most comprehensive 360-degree leadership assessment that measures both competencies (what you do) and internal assumptions (how you think)Why I use it: It's the only tool I've found that measures both reactive leadership patterns (controlling, protecting, complying) and creative leadership capacities (relating, self-awareness, authenticity, systems thinking)Visual profile shows leaders exactly where they're operating from fear vs. trustI'm certified to administer and interpret this assessmentSomatic & Body Intelligence PracticesWindow of Tolerance (from Polyvagal Theory): there's a "window" where you can think clearly and respond consciously. When stress pushes you outside that window, you go into survival mode.Concept from Dr. Stephen Porges' Polyvagal TheoryUnderstanding your nervous system's capacity to handle stress before going into fight/flight/freezeHelps leaders recognize when they're dysregulated and need to pauseLinks to learn morehttps://www.polyvagalinstitute.org/whatispolyvagaltheoryhttps://www.stayingsane101.com/post/polyvagal-theory-enhancing-the-window-of-toleranceBody Scan PracticeSimple 60-second practice: scan from head to toe and notice sensations without judgmentBefore big decisions, difficult conversations, or anytime you feel activatedBrings you into present-moment awareness and accesses somatic intelligenceFree guided meditationshttps://www.uclahealth.org/uclamindful/guided-meditationshttps://www.mindful.org/beginners-body-scan-meditation/https://ggia.berkeley.edu/practice/body_scan_meditationTech solutionsHeadspace body scan guide: https://www.headspace.com/meditation/body-scanCalm bo

Healthcare is hiring — and not just for clinicians. As digital health systems expand and AI transformation efforts ramp up, there’s a growing demand for technical project professionals who can bring experience from tech, product, and government IT into healthcare environments. But if the opportunities are there, why aren’t more people making the pivot?Galen chats with Rachel M. Keyser — healthcare IT consultant and founder of Project Elevation Partners — about what’s holding project professionals back, how to navigate the complexity and pace of healthcare work, and why your existing skills might be more transferable than you think. Whether you’re burned out by big tech or just curious about how to break into health tech, this conversation offers grounded, practical guidance for taking the leap.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Rachel on LinkedInCheck out Project Elevation Partners

AI is fundamentally reshaping how digital products are conceived, built, and delivered—and the shift isn’t just technical, it’s cultural. Jyothi Nookula, a seasoned AI product leader with experience at companies like Netflix, Meta, Amazon AWS, and Etsy, joins Galen to unpack what makes AI-native products so different from conventional ones, why building them demands new evaluation frameworks, and how product teams can evolve their skills and mindset to keep pace.Whether you're dealing with unpredictable model outputs, shifting success metrics, or a team with uneven comfort levels around emerging tech, Jyothi offers grounded, real-world strategies for staying user-centered, experiment-driven, and confidently collaborative in the face of rapid change.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Jyothi on LinkedInCheck out Next Gen Product Manager and Jyothi’s website

Empathy isn't just a feel-good buzzword; it's infrastructure. In this episode, Galen Low chats with Andrea Goulet, communication systems architect and long-time software entrepreneur, about how empathy can act as a technical tool for collaboration, innovation, and high-performance in the age of AI.Drawing from her experience building a $4M consultancy and translating complex human dynamics into actionable frameworks, Andrea breaks down the mechanics of empathy, why it matters more than ever, and how we can cultivate it in our teams to drive better outcomes. This isn't about being soft—it's about being strategic.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Andrea on LinkedInCheck out Andrea’s websiteThe Diversity Bonus by Scott E. PageSelf-Compassion Research by Kristin Neff

Project delivery leads at agencies and consultancies are being called to do more than just manage timelines and budgets—they’re being tapped to think like business leaders. But how do you actually make that leap from tactical execution to strategic influence? Galen sits down with Mark Orttung (CEO of Projectworks) and Pam Butkowski (SVP of Delivery at Horizontal Digital) to unpack the real shifts in mindset, behaviors, and expectations that define this evolution.They explore what “thinking like a founder” really means in a delivery context, why hybrid roles are becoming the norm, and how to identify who’s ready to step up. Whether you’re trying to grow your own career or help your team level up, this conversation brings clarity to a path that’s often vague and unspoken.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Pam and Mark on LinkedInCheck out Horizontal Digital and ProjectworksMark’s podcast: The Z Suite

When AI enters the enterprise, the work isn’t just about the tech—it’s about culture, collaboration, and courage. In this episode, Galen chats with Deborah Ketai, a program and change management leader who helped a Fortune 5 healthcare organization align its people, systems, and culture around AI. Together, they unpack how she built a community of practice that broke down silos, reduced knowledge debt, and created space for cross-training, collaboration, and smarter risk management.From talent strategy to trust and transparency, Deborah shares what it really takes to sustain AI-driven change inside complex organizations—and what PMs need to learn now to stay ahead as their roles evolve.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Deborah on LinkedIn

AI has the potential to revolutionize healthcare—but it’s not just about smart algorithms or automated diagnoses. It’s about earning trust in high-stakes environments where lives are on the line. Galen sits down with David Doan, Director at Kyndryl and former registered nurse, to explore how delivery leaders can navigate the clinical, technological, and ethical challenges of implementing AI in healthcare.From preserving human judgment and connection to aligning regulators, executives, and frontline clinicians, this conversation digs into the realities of AI-powered healthcare delivery—and what project leaders can do to make it actually work.Resources from this episode:Subscribe to the newsletter to get our latest articles and podcastsConnect with David on LinkedInCheck out Kyndryl

The AI hype in project management software is real—but is everyone ready for it? In this episode, Galen sits down with returning guest Olivia Montgomery, Associate Principal Analyst at Capterra, to explore the findings from her 2025 Project Management Software Trends Survey. They unpack the real reasons behind the surge in demand for AI-enhanced PM tools and the foundational work teams need to do before expecting AI to deliver real ROI.Together, Galen and Olivia dig into what "AI readiness" actually looks like—technically and culturally. They discuss how competitive FOMO, billion-dollar marketing campaigns, and shifting economic investments are driving decision-making at the executive level, while the realities of adoption, data governance, and employee empowerment are playing out on the ground. They also take a thoughtful look at how PMs can avoid common pitfalls (like AI hallucinations) and begin to build workflows that align with both human and machine strengths.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Olivia on LinkedInCheck out CapterraOlivia’s report, AI & Security Are Top Concerns in Capterra’s 2025 Project Management Software Trends Survey 

The entry-level project management job isn’t what it used to be. With AI automating many of the classic coordinator tasks, the ground floor seems to have disappeared—leaving aspiring PMs wondering how to even get started. In this episode, Galen Low sits down with Benjamin Chan, Founder of CLYMB Consulting, to unpack what this shift really means for junior PMs, hiring managers, and the next generation of project leaders.Together, they explore how AI is reshaping the role of the project coordinator, what skills and traits are most valuable in today’s job market, and how organizations can reimagine career paths to make sure talent isn’t left behind. Whether you’re breaking in, hiring, or mentoring, this conversation is full of real-world perspective and actionable ideas for navigating the new career landscape.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Ben on LinkedInCheck out CLYMB Consulting

Experimenting with AI is exciting—but how do you make the leap from tinkering to transforming agency operations at scale? In this conversation, Galen Low brings together Melissa Morris (Agency Authority), Kelly Vega (VML), and Harv Nagra (Scoro) to talk about how agencies can carve out space for experimentation, align AI use to business goals, and actually implement the good ideas that emerge.The panel shares stories of saving hours on PM tasks, setting up accountability frameworks, and creating safe spaces for knowledge-sharing. They also surface the tough stuff—fear of job replacement, cultural resistance, governance challenges—and how to navigate it with clarity and empathy.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Melissa, Kelly, Harv on LinkedInCheck out Agency Authority, VML, Scoro and The Handbook: Agency Ops podcast

When is the right time to hire an AI leader, and what do they actually do once they’re in the door? In this episode, Galen Low sits down with Tim Fisher, VP of AI at Black & White Zebra, to unpack the real-world impact of AI leadership roles. Together they explore the tension between hype and practicality, the mix of skills needed to bridge tech, business, and people, and why AI leadership is less about flashy experiments and more about building trust, change readiness, and operational maturity.Tim shares candid insights from his own path into the role, offering a grounded look at how organizations can approach AI without losing sight of their business goals—or their people. If you’ve ever wondered whether a VP of AI is a made-up job, or how AI leadership can actually smooth project delivery, this conversation is for you.

AI is not eating all the jobs—but the story is more nuanced than the headlines suggest. In this episode, Galen Low sits down with Jim Iyoob (President of ETS Labs, CCO at Etech Global Services) and Manu Dwievedi (AVP at ETS Labs) to cut through the noise around large-scale AI transformation in customer experience. Together, they unpack what’s really happening in call centers worldwide, why AI is more about augmentation than replacement, and how organizations can implement AI without breaking the customer or employee experience.From pragmatic strategies to leadership-level insights, this conversation tackles the real challenges of AI change management: how to start small, get quick wins, and bring people along for the journey. Whether you’re leading a CX transformation or navigating an AI project in any industry, you’ll leave with concrete strategies to make AI work for your team instead of against them.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Jim and Manu on LinkedInCheck out ETS Labs and Etech Global Services

How do you know if you’re tracking the right project metrics—or if you’ve been chasing the wrong numbers all along? In this episode, Galen sits down with Lior Gerson, Co-founder & CEO of TargetBoard.ai, to unpack how AI is reshaping KPI management and why aligning metrics with business strategy is the real game-changer.Together, they explore how project leaders can move beyond legacy metrics like velocity and utilization to focus on measures that truly drive impact. From tackling cultural mismatches around KPIs, to building real-time forecasting models, to leveraging AI for smarter, faster reporting—this is a conversation about cutting through the noise and making metrics meaningful.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Lior on LinkedInCheck out TargetBoard.aiWhen the Old, and the New Metrics Fail – Jim Highsmith

In this episode, Galen Low sits down with Brian Kessman of Lodestar Agency Consulting to tackle a big question: is AI finally the deathblow to billable hours? Brian argues yes—and not because AI “broke” the model, but because it’s exposed just how misaligned hourly billing has always been with the real value agencies deliver. Instead of rewarding efficiency and innovation, time-based pricing incentivizes dragging things out and commoditizes expertise. The real shift, Brian says, isn’t just about swapping billing methods—it’s about fundamentally rethinking what you sell, how you position it, and how you prove its impact.They dig into the Agency Value Model—a framework for moving from selling time to selling outcomes. Brian explains how to define your best-fit clients, identify their high-value problems, and design structured solutions that command higher prices while delivering measurable impact. Along the way, they unpack how to navigate the “race to the bottom” fueled by AI, nearshoring, and automation; why confidence in your positioning can help you turn away misaligned clients; and how to operationalize repeatable, scalable value delivery without falling back into chaos.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Brian on LinkedInCheck out Lodestar Agency ConsultingValue Model AssessmentAgencies building business models around AI offerings:Go Supergood — an AI-native creative agencySilverside.ai — an AI innovation labSkeptic™ by Known — uses machine learning and artificial intelligence to deploy rapid scientific experimentation and persistent optimizationJellyfish — social media AI agentsMagnolia by Newfangled — is an AI-powered strategic plannerContent Symphony

AI is transforming the creative workflow—but not in the ways we first expected. In this conversation with Galen Low, creative and PM leaders Sara Fisher, Sara Doubleday, and Greg Storey talk through the practical and philosophical implications of AI’s growing role in creative work. This isn’t about flashy tools or end-to-end automation. It’s about realigning how teams work, communicate value, and preserve the human essence in their process.From misinformed client expectations to the strategic reframing of creative outputs, the panel explores how project leaders and creatives can use AI to amplify their strengths rather than replace them. Spoiler: there’s still no shortcut for trust, authenticity, or thoughtful strategy.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Sara Fisher, Sara Doubleday, and Greg Storey on LinkedInCheck out Vye and Seer InteractiveCheck out Greg’s book – “Creative Intelligence: Don’t Ask AI, Think With AI”

Navigating a career in project management today means wrestling with more than just Gantt charts and stakeholder standups—it means making high-stakes decisions about your salary, your specialization, and what brings you meaning at work. In this panel episode, Kelsey Alpaio brings together PM thought leaders Ben Chan, Mackenzie Dysart, and Elizabeth Harrin for a candid conversation on how to design your PM career with both pay and purpose in mind.Together, they unpack fresh data from DPM’s 2025 Salary Guide and tackle some of the most pressing questions PMs are facing right now: Should you specialize or stay a generalist? When do certifications actually help? Is it ever too late to take control of your career? And how do you make confident moves when AI and automation are reshaping the role in real time? This is a jam-packed episode full of tactical tools, honest reflections, and grounded advice for anyone looking to take the reins of their project career.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Ben, Mackenzie, and Elizabeth on LinkedInCheck out Thoughtworks and Rebel’s Guide to Project ManagementOrganized Chaos Café – Ben’s podcastManaging Multiple Projects – Elizabeth’s book

When it comes to getting paid what you’re worth, project managers in 2025 are facing a unique challenge: job switching no longer guarantees a big raise, and most PMs are staying put—even if they feel underpaid. So what now? In this episode, Kelsey Alpaio sits down with Mukhtar Kadiri, Pam Butkowski, and Elaina Martinez to talk real strategies for negotiating a raise where you are—with confidence, clarity, and without burning bridges.You’ll hear honest takes on why PMs feel undercompensated, how the market has shifted, and what leaders actually want to hear in raise conversations. From mapping your invisible impact to understanding company timing cycles and navigating tough “no’s,” this panel brings practical, actionable insights for anyone ready to make the ask—and get results.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Mukhtar, Pam, and Elaina on LinkedInCheck out WorkTipsPro and Horizontal Digital

Navigating job interviews as a project manager can feel like walking through a minefield of unpredictable questions. In this episode of The Retro, Kelsey sits down with Kayla Quijas—a senior PM and certified career coach—to unpack how to tackle curveball questions with poise and purpose. From candy bar hypotheticals to high-stakes stakeholder slip-ups, Kayla shares actionable frameworks that help PMs answer tough questions with clarity, honesty, and a whole lot of confidence.They dive deep into how interviews aren’t just about your resume—they’re about how you think, lead, and adapt under pressure. Whether you’re pivoting into PM from another field, trying to land your first role, or just looking to sharpen your interview game, this conversation offers the tools to prep smarter, answer authentically, and leave a lasting impression.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Kayla on LinkedInCheck out Kayla’s website

There’s no shortage of AI tools for project managers these days—and they can be pretty amazing. But using them? Often a frustrating, disjointed experience. In this episode, Galen Low is joined by Devin Mahoney, CEO and Co-founder of QTalo, to unpack why AI can feel more like a burden than a boost in our day-to-day project work, and how to fix that.They dive into how AI can truly serve project leaders: from cutting down on context switching to surfacing what actually matters, and building systems that fit into the real workflows of PMs. Devin also shares why privacy matters not just for compliance, but for preserving the creative space we need to do our best work. If you’ve ever felt like AI is both magical and maddening, this one’s for you.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Devin on LinkedInCheck out QTalo

Why does time tracking suck—and what can we actually do about it? In this lively and deeply honest panel session, Kelsey Alpaio sits down with agency consultant Marcel Petitpas, PMO leader Kelly Vega, and project operations expert Matthew Fox to get to the root of why time tracking feels so broken. Together, they unpack not just the tactical challenges, but the deeper cultural and strategic dynamics that make time tracking feel like a chore (or worse, a surveillance tool). But this isn’t just a vent session—our panel brings clarity, practical advice, and a few hard truths to help you shift your mindset and your systems.From rethinking data accuracy and redefining utilization to making smarter tooling choices and harnessing AI (without falling for the hype), this conversation delivers actionable insight for PMs, leaders, and anyone in the messy middle of tracking work. Whether you’re tracking time for billing, planning, or just staying afloat, there’s something here to make it suck a little less—and maybe even become a tool for empowerment.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Kelly, Matthew, and Marcel on LinkedInCheck out Parakeeto

Rolling out a new tool or process sounds simple—until you try it. In this episode, Galen Low sits down with Frances Odera Matthews, founder of The Notion Bar, to unpack why change management is so hard, even with the best intentions and the best tools. From shiny object syndrome to culture gaps, they explore why tool adoption often fails and what project leaders can do to set their teams up for long-term success.Frances shares practical insights from the front lines of Notion implementations, including how phased rollouts, internal champions, and intentional design can make or break adoption. They also dig into the cultural side of change—how open sharing, avoiding silos, and even acknowledging when to rip the band-aid off can help teams navigate tool fatigue and create lasting transformation.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Frances on LinkedInCheck out the Notion Bar, The Notion Zeitgeist newsletter, and the Coffee & Oysters podcast

In this episode of The Digital Project Manager podcast, Kelsey Alpaio sits down with Oliver Yarbrough—founder of Not Your Father’s AI and a LinkedIn Learning instructor—to talk about the AI-driven future of project management. With automation creeping into every corner of our workflows, PMs are no longer just task managers; they're becoming AI operators, process optimizers, and digital workforce leaders.Oliver breaks down what PMs should be doing today to stay ahead: learning to communicate effectively with AI tools, mastering process optimization, and strengthening foundational PM skills. Whether you're just starting to explore AI tools or already dabbling in automation, this episode gives you a roadmap for evolving your skill set and redefining your value as a project manager in an increasingly digital workplace.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Oliver on LinkedInCheck out Not Your Father's A.I.

The agency world is undergoing major shifts, with evolving business models, leaner teams, and new demands on project leaders. While disruption can feel overwhelming, it also presents opportunities for growth—if you know how to adapt. As roles blur and responsibilities pile up, resilience and flexibility have never been more essential.Joining us is Harv Nagra, Head of Brand Communications at Scoro and host of The Handbook: Agency Ops podcast, to break down how operating models are changing and what project managers can do to stay ahead. From navigating uncertainty to leading with a growth mindset, this episode offers actionable insights for anyone facing rapid change in agency life.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Harv on LinkedInCheck out Scoro and  The Handbook: Agency Ops podcastRange: Why Generalists Triumph in a Specialized World

We’re joined live by Crystal Richards, PMP trainer and founder of MindsparQ, to dive into everything you need to know about passing the challenging Project Management Professional (PMP) exam. With its high failure rate and tough reputation, the PMP remains a highly respected certification that can open significant career doors—but balancing exam prep with work and life can be daunting.Crystal shares practical strategies to help candidates navigate the exam process with clarity and confidence, drawing on her experience training project managers and her new book, PMP Exam Prep For Dummies. Whether you’re just starting your PMP journey or feeling overwhelmed, this conversation offers valuable tips to help you succeed.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Crystal on LinkedInCheck out MindsparQ

Fractional remote job opportunities are growing, offering professionals the chance to break free from the traditional rat race and take on multiple roles, be their own boss, and avoid the transactional nature of full-time work. But how do you get started in this new world of fractional work, and what if it doesn’t work out?Michael Gold, a fractional project management expert and founder of The Fractional Hub, discusses the growing trend of fractional project management roles. He shares insights on how this model could become just as common as, or even replace, traditional full-time positions in the future, helping you make an informed decision about whether this path is right for you.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Michael on LinkedInCheck out The Fractional Hub

Getting laid off as a project manager can feel like more than just a job loss—it brings up uncertainty, self-doubt, and tough career questions. This episode features a live panel with three PMs who’ve been through it and come out stronger, offering real talk and practical advice for navigating career transitions.Nicolassa Galvez, Thako Harris, and Nadaa Baqui share their personal layoff stories, lessons learned, and what helped them rebuild. From freelancing to career pivots, they offer insights for anyone facing a layoff or looking to future-proof their career in a volatile job market.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Nadaa, Nicolassa, and Thako on LinkedInCheck out Chingona Coach, 3MBET, and Skillshare

When project goals feel disconnected from broader business objectives, it can be challenging to stay motivated and on track. You may find yourself questioning the purpose of your work, only to discover that the strategic objective is simply to "build an app." If you're struggling to link your projects to the bigger organizational picture, this episode is for you.Carsten Ley, an expert in project management and OKRs, shares valuable insights on how to use Objectives and Key Results (OKRs) to align project delivery with overall business strategy. He discusses how integrating OKRs into your project management practice can drive better alignment, measure impact, and keep your team focused on the bigger picture.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Carsten on LinkedInCheck out Asia PMO and OKR Asia