The Global Hospitality Collective

Amanda Look started with one converted long-term rental, a late listing, and a price she now laughs about. She turned it into Salt Air Properties, a 100 + Property STR management company in Bar Harbor, Maine. She built it from her basement while working full-time at a bank as a single mom, and she did it by doing things right from the very beginning.In this episode, Amanda shares:Why being fully booked isn't always a win, and how she went from $229/night to $400-$500/night on her very first propertyThe 2am soup pot phone call that finally made her quit her banking career and go all in on Salt AirHow she hires only local staff who've actually hiked the trails and taken their kids to those beaches, and why it changes everything for guestsHer "polishing" program: the extra layer of staging, organization, and attention to detail that turns a clean house into a five-star experienceWhy she created a paid winter leadership program to invest in her team during the off-seasonWhat she learned from building in a silo, and why finding your people outside your own market is one of the best things you can do as a host"Every time I broke my own rules, I regretted it. Now I have my list of things I will not deviate from, and that's just the way it is."If you've ever questioned your pricing, struggled to set standards with homeowners, or just needed someone to say yes, you can build something real in a smaller market, this one is for you.Resources + Links:Hospitable Hosts STR Sisterhood Edition, Chapter 1Breezeway Connect with Amanda Look:Social Links:LinkedIn: Amanda LookFacebook: Salt Air PropertiesInstagram: Salt Air PropertiesCheck out Salt Air Properties Links:saltairmaine.comConnect with Tanya Rooney:https://www.instagram.com/tanyarooneymnhttps://www.facebook.com/TanyaRooney28Check out her properties:www.yyhmn.comHost Profile on Airbnb

Reviews aren’t just feedback. They’re leverage or liability depending on how you handle them.In this episode of the Global Hospitality Collective Podcast, Jodie Odlin sits down with Helen Lavigne, Rose Tipka, and Debbie Todd to unpack the real role reviews play in building (or breaking) a short-term rental business.What starts as a conversation about ratings quickly turns into something deeper: expectations, communication, guest psychology, and the fine line between service and being taken advantage of.From “mouse infestations” that weren’t infestations… to one-star reviews over church bells… to guests demanding refunds for things clearly listed, this episode pulls back the curtain on what hosting actually looks like when things don’t go perfectly.But more importantly, it shows how the best operators think differently.They don’t chase perfection.They build systems.They communicate early.And they use every review, good or bad, as a tool to improve the business.In this episode, they share: • Why most hosts misunderstand how reviews actually impact their business and algorithm ranking • The hidden reason guests leave negative reviews (and how to prevent them before they happen) • Real stories of unreasonable guest expectations and how to handle them without losing control • How small operational systems (comment cards, messaging, QR codes) drive more and better reviews • Why responding emotionally to reviews is one of the biggest mistakes hosts make • The mindset shift that stops guests from “holding you hostage” with bad reviewsThis episode isn’t about getting five stars.It’s about building a business that you can handle when you don’t.Key Takeaway:Reviews don’t define your business.How you respond to them, and build systems around them, does. Timestamps:02:40 – Love/hate relationship with reviews06:00 – Same problem, different guest reactions08:50 – Worst reviews and what they teach11:20 – Turning feedback into improvements13:30 – Proactive communication strategies14:30 – Comment cards and guest feedback systems16:45 – Unrealistic guest expectations18:10 – Using reviews to motivate teams20:00 – How to respond to negative reviews21:00 – The 12-hour rule for responses23:00 – Getting more Google reviews (tactics)26:00 – Volume vs quality of reviews29:00 – Handling major service failures33:30 – Scams and unreasonable complaints37:00 – One-star review from church bells39:00 – Turning bad reviews into content40:30 – Reviewing guests honestly41:10 – Rapid fire reflections #ShortTermRentals #HospitalityBusiness #AirbnbHost #RealEstateInvesting #HostWithHeart#STRReviews #GuestExperience #HospitalityIndustry #BusinessSystems #DirectBookings#EntrepreneurMindset #CustomerExperience #ServiceBusiness #ReputationManagement #ScaleWithSystems Connect with hosts:Jodie OdlinWebsite: https://www.theglobalhospitalitycollective.com/ Linkedin: https://www.linkedin.com/in/jodie-odlin-119124225/Helen LavigneWebsite: https://www.brookledgeny.com/Linkedin: https://www.linkedin.com/in/helen-lavigne-a1911a259/Rose TipkaWebsite: https://www.yourfamilysplace.com/Linkedin: https://www.linkedin.com/in/rose-tipka-b4b428342/Debbie ToddWebsite: https://thewoodlandsathockinghills.com/Linkedin: https://www.linkedin.com/in/debbie-todd-1b9659234/

Joe Rohne and his wife Jen didn't come from a wealthy background — they came from a mindset. Since jumping into short-term rentals in 2022, they've built a standout co-hosting business on the Emerald Coast by doing things most hosts won't: full property redesigns, scroll-stopping design, and a level of hospitality that makes guests put their phones down and make memories.In this episode, Joe shares:How co-hosting became the engine that funds their property acquisitions and why quality always beats quantityThe "pumpkin plan" in action: how dropping four underperforming properties and adding four quality ones nearly doubled their gross revenueWhy he keeps his real estate, co-hosting, and design businesses completely separate and how that integrity sets him apartThe personal hospitality touches (think: handwritten notes, welcome videos, and a Walmart pots-and-pans run) that turn rocky check-ins into five-star reviewsWhat a chance encounter on a plane reminded him about who is really staying in our properties and why that changes everything"We forget we're in the hospitality business sometimes. At the end of the day, we're just trying to create great guest experiences."If you've ever wondered what it looks like to build a co-hosting business with real standards, real heart, and real results, this one's for you.Resources + Links:Hospitable Hosts Couples Edition, Chapter 3The Pumpkin Plan by Mike Michalowicz HostBuddy AI Connect with Joe Rohne:Social Links:https://www.facebook.com/joe.rohnehttps://www.youtube.com/@ShortTermRentalPlaymakerCheck out RohnCasa Hospitality and Savvy Emerald Coast Links:vacationrohncasa.com and savvy.realty/joehttps://www.airbnb.com/users/profile/1469843777730370438Connect with host, Tanya Rooney:https://www.instagram.com/tanyarooneymnhttps://www.facebook.com/TanyaRooney28Check out Yay You're Here properties:www.yyhmn.comhttps://www.airbnb.com/users/profile/1465675173593782883

Most people get into short-term rentals thinking it’s about listings, pricing, and automation.It’s not.In this first episode of the Global Hospitality Collective Podcast, Jodie Odlin sits down with Helen Levine, Rose Tipka, and Debbie Todd to break down what hosting actually looks like behind the scenes and why most people are playing the game wrong.None of them started with a blueprint. They came from different worlds - education, healthcare, entrepreneurship but landed in the same place: building businesses rooted in service, creativity, and intention. What started as side hustles quickly turned into something deeper… and harder than expected.In this episode, they share: • Why chasing scale without purpose is the fastest way to burn out • How turning properties into experiences unlocked entirely new revenue streams (events, weddings, retreats) • The real challenges no one talks about and why hosting isn’t as “passive” as it’s sold online • How community became their unfair advantage in a crowded market • The origin of the Global Hospitality Collective and why collaboration beats competition every timeThis isn’t a highlight reel. It’s a reality check.If you’re building, or thinking about building in the short-term rental space, this episode will force you to rethink what actually matters.Hospitality isn’t about properties.It’s about people and the operators who understand that will always win. Timestamps:00:05 – Starting with little experience 06:45 – Building standout properties 08:00 – From rentals to experiences 09:00 – Creating purpose through impact 10:45 – Business as a vehicle for giving 12:00 – Why community accelerates growth 13:30 – How the collective was formed 14:00 – Roles and structure inside the group 15:00 – Expansion and future vision 16:00 – Raising the bar in hospitality 18:00 – The reality of hosting 19:30 – Reflections: joy, presence, long game 22:00 – Final thoughts#ShortTermRentals #HospitalityBusiness #AirbnbHost #RealEstateInvesting #HostWithHeart#EntrepreneurJourney #STRCommunity #HospitalityIndustry #BusinessWithPurpose #WomenInBusiness#CommunityOverCompetition #BuildInPublic #ServiceBasedBusiness #LongTermThinking #CreativeEntrepreneurConnect with hosts:Jodie OdlinWebsite: ⁠https://www.theglobalhospitalitycollective.com/⁠ Linkedin: ⁠https://www.linkedin.com/in/jodie-odlin-119124225/⁠Helen LavigneWebsite: ⁠https://www.brookledgeny.com/⁠Linkedin: ⁠https://www.linkedin.com/in/helen-lavigne-a1911a259/⁠Rose TipkaWebsite: ⁠https://www.yourfamilysplace.com/⁠Linkedin: ⁠https://www.linkedin.com/in/rose-tipka-b4b428342/⁠Debbie ToddWebsite: ⁠https://thewoodlandsathockinghills.com/⁠Linkedin: ⁠https://www.linkedin.com/in/debbie-todd-1b9659234/⁠

Welcome to The Global Hospitality Collective — a podcast bringing together voices, insights, and stories from across the global hospitality industry. Stay tuned for conversations that inspire, inform, and connect professionals around the world.