The Global Hospitality Collective

The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Hosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.--------------------------------------------------------------------Brittany Blackman spent 14 years in the vacation rental industry, working her way from property manager in Destin, Florida to operations manager, and eventually founding her own company, Breathe Easy Rentals, in 2020. Three years in, she made a decision most people are too afraid to make: she sold the business she built to sell, and walked away. Not because it failed. Because she finally got honest with herself about what she actually wanted.Now, through her consulting company Discover Freedom, Brittany works with STR operators, property managers, and business leaders to help them find the heartbeat of their business before they optimize anything else. Her message is simple and hard at the same time: you have to know who you are before you can build something worth keeping.In this episode, Brittany and Tanya cover:Why being great at something doesn't mean you're supposed to keep doing it, and how a pros and cons list, personal coaching, and deep self-reflection helped Brittany finally make the callThe coach she met at a pirate festival in Tampa who helped her understand she had been living by everyone else's definition of successWhy so many hosts can talk about AI, KPIs, and revenue management, but can't answer the question: "What does hospitality mean to you?"The question Brittany gives clients to cut through the noise: "If your business wasn't serving people tomorrow, what would be missing?"Why your values only work if you know what order they come in, and how that clarity guides every hard decision in businessHow positive reinforcement, not corrections, is what actually fuels a team and keeps hospitality alive through every layer of your operationWhy even your cleaner needs to understand the vision, and what happens to your culture when they don'tHer core message to every operator at any stage: slow down to speed up"If you don't know who you are and why you put your feet on that cold floor every single morning, and it gives you energy, passion, and love that nothing else can give you externally, you're not doing what you need to be doing."If you've ever felt your light dimming in a business you used to love, or if you're building something and realize nobody on your team can actually answer what hospitality means to you, this episode will make you stop, think, and get back to what matters.Resources + Links:Hospitable Hosts Sisterhood Edition - Chapter 5Wheel of Life ExerciseConnect with Brittany Blackman:Website: discoverfreedom.lifeLinkedIn: @BrittanyBlackmanInstagram: @discoverfreedom.lifeFacebook: @discoverfreedom.lifeConnect with Tanya Rooney:Instagram: @TanyaRooneyMNFacebook: @TanyaRooneyTanya's Properties:www.yyhmn.comAirbnb Host Profile

The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Hosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.--------------------------------------------------------------------Show Notes // Episode Summary:Most short-term rental operators design around their own preferences — the furniture, finishes, colors, and amenities they personally like. But in this episode of the Global Hospitality Collective Podcast, Jodie Odlin, Helen Lavigne, Rose Tipka, and Debbie Todd explore why the best-performing hospitality spaces are designed around guest experience instead.From fully accessible vacation rentals and large group properties to a creatively transformed Woodstock-inspired bus stay, the panel shares how intentional design choices impact guest comfort, operations, and long-term profitability. The conversation dives into accessibility, durable materials, themed spaces, guest flow, timeless design, and creating memorable experiences that guests continue talking about long after checkout.More than a conversation about construction or décor, this episode is about intentional hospitality — understanding your guests deeply and designing every detail to support the experience you want them to have. Whether you're building, renovating, or refreshing a property, this discussion offers valuable insights into creating spaces that are both beautiful and functional.In This Episode, They Share:• Why guest-centered design outperforms personal preference• Accessibility features that improve every guest’s experience• Lessons from building large group vacation rentals• Designing around brand identity and guest expectations• Timeless design principles versus trends• Why durability and operational efficiency matter• Creating memorable experiences through thoughtful hospitality• Balancing aesthetics, functionality, and profitabilityKey Takeaway:The most successful hospitality spaces aren’t built around trends or luxury for luxury’s sake — they’re built with intention. Every design decision should support the guest experience. Great hospitality begins long before check-in; it starts during the design process itself.#ShortTermRentals #VacationRentalDesign #HospitalityIndustry #STRBusiness #GuestExperience #HospitalityDesign #GlobalHospitality #AirbnbHostingConnect with the Hosts:Jodie Odlinhttps://www.theglobalhospitalitycollective.com/Helen Lavignehttps://www.brookledgeny.com/Rose Tipkahttps://www.yourfamilysplace.com/Debbie Toddhttps://thewoodlandsathockinghills.com/

The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Hosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.-------------------------------------------------------------------Steve Resnick didn't get into the hospitality business to build a portfolio. He got into it because of a place, a family, and a memory he wanted to protect. When he and his wife Kim started vacationing in Ocean City, New Jersey, they weren't thinking about co-hosting or concierge services. They were just trying to hold onto something precious. That purpose became the foundation of Heavenly Rez, a hospitality-first property management company now managing 90 properties in one of the Jersey Shore's most competitive markets.In this episode, Steve shares:Why he and Kim decided to stay hyper-focused on one market rather than expand, and how that discipline made them the best at what they do in Ocean CityThe "mom test": the simple standard he applies before taking on any propertyHow he turned a teardown of a property into a flip, a profit, and a long-term co-hosting relationship with the buyerThe Heavenly Rez Hospitality Hub: a 5,800-square-foot operations center that powers a centralized linen service, color-coded bagging system, and three-point cleaning certification processWhy providing linens is genuinely a differentiator on the East Coast, and what it takes to do it at a level that feels like a hotelThe concierge store: pre-stocked fridges, bellhop service, daily beach caddy setup, private chefs, and golf cart rentals, all optional, all designed to take the vacation experience up a levelA midnight AC emergency that became a five-star story, and why 24/7 guest support with a sub-7-minute response time is non-negotiableHis framework for scaling: people, process, and technology, and why what worked at 10 properties completely breaks down at 90Why perfection isn't achievable, but the pursuit of perfection always is"Perfection is not achievable, but the pursuit of perfection is achievable."If you've ever wondered what it really looks like to build operations that hold up at scale without losing the heart of hospitality, this one is for you.Resources + Links:Hospitable Hosts Couples Edition Breezeway Hostco Owner Rez Monday.com Loom Connect with Steve Resnick:heavenlyres.comInstagram: @heavenlyresFacebook: @heavenlyresYouTube: @heavenlyres_ocnjConnect with Tanya Rooney:https://www.instagram.com/tanyarooneymnhttps://www.facebook.com/TanyaRooney28Check out her properties:www.yyhmn.comAirbnb Host Profile

The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Hosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.--------------------------------------------------------------------

The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Hosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.-----------------------------------------------------------------------------------------Courtney Petrovich didn't set out to become a hospitality designer. She started with a long-term rental portfolio, made the leap to short-term rentals in 2024, fell in love with the design process, and never looked back. Today she's the founder of Denori Designs, a boutique design firm specializing in hospitality spaces, and she's bringing that same sense of place and personality to everything from beach houses in Cherry Grove to a 1950s mid-century modern hotel near the Grand Canyon.In this episode, Courtney shares:Why she sold her long-term rentals, bought two STRs a block apart on Cherry Grove Beach, and let the design process spark an entirely new businessThe concept of "sense of place" and why every detail in her properties, from local cookbooks to nautical rope-tying kits, is intentionalWhy she treats guests like best friends in every message, and how that warmth consistently shows up in five-star reviewsHer data-driven case for design investment: she put $60,000 into a property already earning $120K and walked away with $254K the following yearThe "red thread" principle: how a curated color palette and consistent aesthetic can transform a space without a massive budgetWhat she learned at Boutique Design New York about the new definition of luxury, and why experience has replaced expensive finishesHow designing a 50-key boutique hotel in Page, Arizona is teaching her that short-term rental culture is now flowing directly into independent hospitalityWhy she's not ready to hand guest communications over to AI, and what it means to have heart behind your hosting"I'll invest in design as soon as the house starts earning money. I hate to be the one to tell you, it's not going to start earning money until you invest in design."If you've ever wondered how to stand out in a sea of gray listings, make guests feel something when they walk through the door, or build a business around a genuine love of hospitality, this one's for you.Resources + Links:Hospitable Hosts STR Sisterhood Edition, Chapter 8Boutique Design New York (BDNY) Six Senses Hotels Connect with Courtney Petrovich:Website: denoridesigns.comInstagram: @denoridesignsFacebook: Denori DesignsConnect with Tanya Rooney:https://www.instagram.com/tanyarooneymnhttps://www.facebook.com/TanyaRooney28Check out her properties:www.yyhmn.comAirbnb Host Profile

The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community🎟️ Explore the STR Hospitality SummitSTR Hospitality Summit🎓 Join the Hospitality Certification MovementTGHC Certification Program🎙️ Listen to the Global Hospitality Collective PodcastGlobal Hospitality Collective PodcastHosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.-----------------------------------------------------------------------------------------Most hosts think being pet-friendly is as simple as checking a box on a listing and charging a fee. But in this episode of the Global Hospitality Collective Podcast, Jodie Odland, Helen Levine, Rose Tipka, and Debbie Todd explore why true pet-friendly hospitality goes far beyond simply allowing dogs.From pet agreements and washable rugs to welcome kits and even “emails from the dog,” the panel shares how thoughtful systems and guest-focused details can create stronger loyalty, longer stays, and a real competitive edge in short-term rentals.More than a conversation about pets, this episode is about hospitality -understanding what matters emotionally to guests and designing experiences around it.In This Episode:• Why pet-friendly properties often outperform non-pet-friendly listings• Common mistakes hosts make when allowing pets• How to create pet rules without sounding aggressive• Why fenced yards and washable materials matter• The right way to structure pet fees• The marketing advantage of accepting large dogs and multiple pets• Why longer stays and relocation guests often travel with animals• Welcome kits, systems, and tools that improve the guest experience• Real cleaning and damage challenges hosts should prepare for• Why hospitality starts with emotional understanding, not just accommodationsKey Takeaway:The hosts who win long-term aren’t the ones trying to eliminate every risk. They’re the ones who understand what matters most to their guests and build thoughtful systems around it.Pet-friendly hospitality isn’t about allowing animals. It’s about removing friction for people.Timestamps:01:15 – Why pet-friendly listings increase bookings03:20 – The wildest pet request: a traveling bull06:35 – The “email from the dog” marketing strategy10:15 – How pet fees should actually work15:00 – The marketing upside of accepting multiple large dogs22:15 – Real guest horror stories and damage lessons28:15 – Service animals and legal considerations30:15 – “Word of the week” reflections: progress, evolution, and joy#ShortTermRentals #PetFriendlyAirbnb #HospitalityIndustry #AirbnbHosting #STRBusiness #VacationRentalTips #GuestExperience #HospitalityLeadership #PropertyManagement #PetFriendlyTravel #GlobalHospitality #STRCommunityConnect with the Hosts:Jodie OdlinWebsite: https://www.theglobalhospitalitycollective.com/LinkedIn: https://www.linkedin.com/in/jodie-odlin-119124225/Helen LavigneWebsite: https://www.brookledgeny.com/LinkedIn: https://www.linkedin.com/in/helen-lavigne-a1911a259/Rose TipkaWebsite: https://www.yourfamilysplace.com/LinkedIn: https://www.linkedin.com/in/rose-tipka-b4b428342/Debbie ToddWebsite: https://thewoodlandsathockinghills.com/LinkedIn: https://www.linkedin.com/in/debbie-todd-1b9659234/

The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Hosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.-------------------------------------------------------------------------------------Amanda Look started with one converted long-term rental, a late listing, and a price she now laughs about. She turned it into Salt Air Properties, a 100 + Property STR management company in Bar Harbor, Maine. She built it from her basement while working full-time at a bank as a single mom, and she did it by doing things right from the very beginning.In this episode, Amanda shares:Why being fully booked isn't always a win, and how she went from $229/night to $400-$500/night on her very first propertyThe 2am soup pot phone call that finally made her quit her banking career and go all in on Salt AirHow she hires only local staff who've actually hiked the trails and taken their kids to those beaches, and why it changes everything for guestsHer "polishing" program: the extra layer of staging, organization, and attention to detail that turns a clean house into a five-star experienceWhy she created a paid winter leadership program to invest in her team during the off-seasonWhat she learned from building in a silo, and why finding your people outside your own market is one of the best things you can do as a host"Every time I broke my own rules, I regretted it. Now I have my list of things I will not deviate from, and that's just the way it is."If you've ever questioned your pricing, struggled to set standards with homeowners, or just needed someone to say yes, you can build something real in a smaller market, this one is for you.Resources + Links:Hospitable Hosts STR Sisterhood Edition, Chapter 1Breezeway Connect with Amanda Look:Social Links:LinkedIn: Amanda LookFacebook: Salt Air PropertiesInstagram: Salt Air PropertiesCheck out Salt Air Properties Links:saltairmaine.comConnect with Tanya Rooney:https://www.instagram.com/tanyarooneymnhttps://www.facebook.com/TanyaRooney28Check out her properties:www.yyhmn.comHost Profile on Airbnb

Reviews aren’t just feedback. They’re leverage or liability depending on how you handle them.In this episode of the Global Hospitality Collective Podcast, Jodie Odlin sits down with Helen Lavigne, Rose Tipka, and Debbie Todd to unpack the real role reviews play in building (or breaking) a short-term rental business.What starts as a conversation about ratings quickly turns into something deeper: expectations, communication, guest psychology, and the fine line between service and being taken advantage of.From “mouse infestations” that weren’t infestations… to one-star reviews over church bells… to guests demanding refunds for things clearly listed, this episode pulls back the curtain on what hosting actually looks like when things don’t go perfectly.But more importantly, it shows how the best operators think differently.They don’t chase perfection.They build systems.They communicate early.And they use every review, good or bad, as a tool to improve the business.In this episode, they share: • Why most hosts misunderstand how reviews actually impact their business and algorithm ranking • The hidden reason guests leave negative reviews (and how to prevent them before they happen) • Real stories of unreasonable guest expectations and how to handle them without losing control • How small operational systems (comment cards, messaging, QR codes) drive more and better reviews • Why responding emotionally to reviews is one of the biggest mistakes hosts make • The mindset shift that stops guests from “holding you hostage” with bad reviewsThis episode isn’t about getting five stars.It’s about building a business that you can handle when you don’t.Key Takeaway:Reviews don’t define your business.How you respond to them, and build systems around them, does. Timestamps:02:40 – Love/hate relationship with reviews06:00 – Same problem, different guest reactions08:50 – Worst reviews and what they teach11:20 – Turning feedback into improvements13:30 – Proactive communication strategies14:30 – Comment cards and guest feedback systems16:45 – Unrealistic guest expectations18:10 – Using reviews to motivate teams20:00 – How to respond to negative reviews21:00 – The 12-hour rule for responses23:00 – Getting more Google reviews (tactics)26:00 – Volume vs quality of reviews29:00 – Handling major service failures33:30 – Scams and unreasonable complaints37:00 – One-star review from church bells39:00 – Turning bad reviews into content40:30 – Reviewing guests honestly41:10 – Rapid fire reflections #ShortTermRentals #HospitalityBusiness #AirbnbHost #RealEstateInvesting #HostWithHeart#STRReviews #GuestExperience #HospitalityIndustry #BusinessSystems #DirectBookings#EntrepreneurMindset #CustomerExperience #ServiceBusiness #ReputationManagement #ScaleWithSystems Connect with hosts:Jodie OdlinWebsite: https://www.theglobalhospitalitycollective.com/ Linkedin: https://www.linkedin.com/in/jodie-odlin-119124225/Helen LavigneWebsite: https://www.brookledgeny.com/Linkedin: https://www.linkedin.com/in/helen-lavigne-a1911a259/Rose TipkaWebsite: https://www.yourfamilysplace.com/Linkedin: https://www.linkedin.com/in/rose-tipka-b4b428342/Debbie ToddWebsite: https://thewoodlandsathockinghills.com/Linkedin: https://www.linkedin.com/in/debbie-todd-1b9659234/

The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Hosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.-----------------------------------------------------------------------------------------Joe Rohne and his wife Jen didn't come from a wealthy background — they came from a mindset. Since jumping into short-term rentals in 2022, they've built a standout co-hosting business on the Emerald Coast by doing things most hosts won't: full property redesigns, scroll-stopping design, and a level of hospitality that makes guests put their phones down and make memories.In this episode, Joe shares:How co-hosting became the engine that funds their property acquisitions and why quality always beats quantityThe "pumpkin plan" in action: how dropping four underperforming properties and adding four quality ones nearly doubled their gross revenueWhy he keeps his real estate, co-hosting, and design businesses completely separate and how that integrity sets him apartThe personal hospitality touches (think: handwritten notes, welcome videos, and a Walmart pots-and-pans run) that turn rocky check-ins into five-star reviewsWhat a chance encounter on a plane reminded him about who is really staying in our properties and why that changes everything"We forget we're in the hospitality business sometimes. At the end of the day, we're just trying to create great guest experiences."If you've ever wondered what it looks like to build a co-hosting business with real standards, real heart, and real results, this one's for you.Resources + Links:Hospitable Hosts Couples Edition, Chapter 3The Pumpkin Plan by Mike Michalowicz HostBuddy AI Connect with Joe Rohne:Social Links:https://www.facebook.com/joe.rohnehttps://www.youtube.com/@ShortTermRentalPlaymakerCheck out RohnCasa Hospitality and Savvy Emerald Coast Links:vacationrohncasa.com and savvy.realty/joehttps://www.airbnb.com/users/profile/1469843777730370438Connect with host, Tanya Rooney:https://www.instagram.com/tanyarooneymnhttps://www.facebook.com/TanyaRooney28Check out Yay You're Here properties:www.yyhmn.comhttps://www.airbnb.com/users/profile/1465675173593782883

The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Subscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.-------------------------------------------------------------------------------------------Most people get into short-term rentals thinking it’s about listings, pricing, and automation.It’s not.In this first episode of the Global Hospitality Collective Podcast, Jodie Odlin sits down with Helen Levine, Rose Tipka, and Debbie Todd to break down what hosting actually looks like behind the scenes and why most people are playing the game wrong.None of them started with a blueprint. They came from different worlds - education, healthcare, entrepreneurship but landed in the same place: building businesses rooted in service, creativity, and intention. What started as side hustles quickly turned into something deeper… and harder than expected.In this episode, they share: • Why chasing scale without purpose is the fastest way to burn out • How turning properties into experiences unlocked entirely new revenue streams (events, weddings, retreats) • The real challenges no one talks about and why hosting isn’t as “passive” as it’s sold online • How community became their unfair advantage in a crowded market • The origin of the Global Hospitality Collective and why collaboration beats competition every timeThis isn’t a highlight reel. It’s a reality check.If you’re building, or thinking about building in the short-term rental space, this episode will force you to rethink what actually matters.Hospitality isn’t about properties.It’s about people and the operators who understand that will always win. Timestamps:00:05 – Starting with little experience 06:45 – Building standout properties 08:00 – From rentals to experiences 09:00 – Creating purpose through impact 10:45 – Business as a vehicle for giving 12:00 – Why community accelerates growth 13:30 – How the collective was formed 14:00 – Roles and structure inside the group 15:00 – Expansion and future vision 16:00 – Raising the bar in hospitality 18:00 – The reality of hosting 19:30 – Reflections: joy, presence, long game 22:00 – Final thoughts#ShortTermRentals #HospitalityBusiness #AirbnbHost #RealEstateInvesting #HostWithHeart#EntrepreneurJourney #STRCommunity #HospitalityIndustry #BusinessWithPurpose #WomenInBusiness#CommunityOverCompetition #BuildInPublic #ServiceBasedBusiness #LongTermThinking #CreativeEntrepreneurConnect with hosts:Jodie OdlinWebsite: ⁠https://www.theglobalhospitalitycollective.com/⁠ Linkedin: ⁠https://www.linkedin.com/in/jodie-odlin-119124225/⁠Helen LavigneWebsite: ⁠https://www.brookledgeny.com/⁠Linkedin: ⁠https://www.linkedin.com/in/helen-lavigne-a1911a259/⁠Rose TipkaWebsite: ⁠https://www.yourfamilysplace.com/⁠Linkedin: ⁠https://www.linkedin.com/in/rose-tipka-b4b428342/⁠Debbie ToddWebsite: ⁠https://thewoodlandsathockinghills.com/⁠Linkedin: ⁠https://www.linkedin.com/in/debbie-todd-1b9659234/⁠

Welcome to The Global Hospitality Collective — a podcast bringing together voices, insights, and stories from across the global hospitality industry. Stay tuned for conversations that inspire, inform, and connect professionals around the world.