PODCAST · business
Town Hall Academy
by Carm Capriotto
Single-subject Town Hall Format from a panel of aftermarket professionals sharing their knowledge and best practices. The ‘Academy’ is a learning summit for the automotive aftermarket professional.
Episodes
-
Final Inspection – Quality Controls & Covid-19 [THA 164]
THA 164 Final Inspection - Quality Controls We are tackling Quality Controls and the Final Inspection. This episode aired live during the Covid-19 Pandemic and will become an important listen not only for the power of a good Quality Control process but how the Coronavirus weaved into this...
-
Make your Competitor Your Friend [THA 163]
https://youtu.be/OpwPVKUNwhg Brad Pellman first started working in the automotive industry at the age of 15 and over his career has held a wide variety of jobs at both dealerships and independent repair shops. In 1995 this dream of owning his own shop became a reality when he opened up Pellman’s...
-
Are You Paying for Training? The Right Thing To Do [THA 162]
https://youtu.be/IITVoBkJ1-A Keith Williamson is the owner of Williamson’s Repair and Tire in Bondurant, IA for over 20 years. He is a member of MWACA where he leads the Shop Owner Support Group (an amazing group of shops) in Iowa. He and his team focus on the customer experience, as well as...
-
Insurance Coverage Review – Part 1 [THA 161]
https://youtu.be/QBQiSKOEIG4 Bambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered...
-
Open Forum: Ask the Shop Owner – Part 2 [THA 160]
https://youtu.be/fi3oBrNmE9Q Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and…
more -
Service Advisor Role Play #4 [THA 159]
https://youtu.be/t3cgw0Mbc2Y Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a...
-
Shop Owner Open Forum [THA 158]
Panel: Rachael Wacha, City Auto Repair, Gainsville, FL Kate Jonasee, K-Tech, Sebastopol, CA (MSO) Donnie Hudson, Troy Auto Care, Troy, MI (MSO) Jeremy Winters, Service Manager at Weavers Auto Center, Shawnee, KS Talking Points: Kate’s big thing was the improvement in her company culture and the...
-
Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]
The Panel: Jeff Matt from Victory Auto Service in Minneapolis and St. Petersburg, FLA, was featured in episode 48. Jeff owns six locations with one being in Florida. He has over 40 team members and has grown through acquisition. Jeff opened Victory in 1997 as a one-bay shop and has slow steady...
-
Localizing National Training [THA 156]
https://youtu.be/FTGZbgwjMXE The Panel: Bryan Gossel, BG Automotive, Fort Collins CO Brian's Previous Episodes HERE. Phil Carpenter, Director of Operations, Urban AutoCare and Avalon Motorsports. Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder,...
-
Are You Selling Tires? [THA 155]
https://youtu.be/wVGKlTmEsFE Jae Malinowski has been in the automotive trade for 25 years, starting in the auto-body industry at 18, he then transitioned to auto sales for a couple years. When a chance encounter with a headhunter introduced him to the tire industry. He started out in a management...
-
Cash is King and Important to Your Business [THA 154]
https://youtu.be/2TsUdp6UpZI Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the…
more -
Pricing Parts Purchased from Dealers [THA 153]
https://youtu.be/GhJt-YtPMqA The Panel: Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the...
-
How To Increase Your Labor Rate Without Losing Car Count [THA 152]
https://youtu.be/fqXXoQrnPtA The Panel: Devin Kelly, All-Star Automotive, Columbia, MODevin Kelley is a passionate entrepreneur with a technician background. As a shop owner, he is responsible for general leadership within his company. This puts him at the front-line of the fight for a more...
-
Dominate Your Market – Own the Two Mile Zone [THA 151]
The Panel" Bryan Gossel, BG Automotive, Fort Collins, CO Sue Morsching, Elysian Auto Service, Elysian, MN Heather DePriest, American Garage Chinook, Montana https://youtu.be/4KC11NYHW40 Talking Points The CEO’s responsibility is to make the phone ring. You must create a year-long marketing…
more -
THA 150: Three Financial Challenges – Coaches Perspective
https://youtu.be/PaUb_v28Qfk David Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, a young age David purchased his father’s business and went on his own. Over the years David had multiple Shell Gas stations. Find David’s...
-
THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective
Andy Massoll second-generation owner from Curt’s service in Oak Park, Michigan was featured in episode 29. He and his dad Curt build their 15,000 sq ft dream shop in 2012 and you can hear about all the Green Capabilities of his shop in episode 29. His main location focuses on specialized services...
-
THA 148: Generating Repeat Business
David Roman began his automotive career in 1999, attending an automotive technical school at a local community college. While attending college, he took a part-time job at a large parts retailer, hoping to gain some experience in the field. This part-time job turned into full-time employment…
more -
THA 147: Overcoming Debt
The Panel: Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business.…
more -
THA 146: The Value of Twenty Groups
The Panel: John Eppstein is the owner of John’s Automotive Care in San Diego, CA. He is the incoming ASCCA President. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year. Hear John in our one on one interview…
more -
THA 145: The Extreme Value of Shop Tours Part 2
In the photo, left to right: John Long, Frank Scandura, Jennifer Wiens, Vic Tarasik, Jeannie and David Light, Jammie and Eric Carlson, Carm Capriotto You’ll learn the value of shop tours from this Remarkable Panel: Our host, Jennifer Wien, Ted Wiens Tire and Auto, Host, Las Vegas, NV John Long,...
-
THA 144: Drug Testing in the New Age of Legalized Cannabis
Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. Zimmerman’s Automotive, Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘IN THE FAMILY’. Zimmerman’s is a top automotive repair facility...
-
THA 143: myASE Renewal APP – There’s an APP for That!
Kevin Lekas is the Project Manager for Special Testing Programs at ASE Ron Meyer is the COO of Higher Learning Technologies (HLT) our app developer. HLT has an impressive story about their products in the nursing industry. John Tisdale is the AVP at ASE. John has been on this project since...
-
THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2
Academy Panel: Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Previous episodes featuring or mentioning Cecil, click HERE. Rick White has been working in…
more -
THA 141: Selling Your Business – Valuation Strategies
Academy Panel: Bob Ward Bob Ward is the President of Wardden LLC, Bob began his business career at a franchised car dealership, overcoming obstacles to learn and earn the required skills to become Controller, General Manager and then, a minority owner of Tacoma Dodge in Washington. A native of...
-
THA 140: Interview Tactics for a Cultural Fit
Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below-average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three-bay shop at the age of 24. Seven years later…
more -
THA 139: Trending – Close the Shop and Take My Entire Team to Training
Tristan Ramer of Nappanee, IN, founded Locke Performance in 2014. Beginning his career as a teenager working in his father’s mechanic shop; his interest in the light-duty diesel’s was sparked with the inception of the common rail diesel in the early 2000’s. Seeing the repair industries rapid...
-
THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems
David Friend is the owner of Mobile Tech and Wilmington Hybrids, from Wilmington, NC David has two locations. an ADAS Calibration shop and teaches ADAS calibration in his dedicated training center. Listen to David’s previous episodes HERE. Mike Reynolds is the owner of Mobile Automotive Service...
-
THA 137: The Language of Welcome
Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently...
-
THA 136: Branch Growth Strategy
Jeff Moore – Moore Tires (5 Store) Rock Falls, IL The story of Moore Tires started in 1991 when Jeff & Angie Moore moved to Rock Falls with nothing more than determination and a vision. They opened up their humble two-bay garage, took up residence in the apartment above the shop, and got to…
more -
THA 135: Implementing Profit First – Shop Owners Thrilled With Results
Kenny Wedow knows cars. A natural talent even at the young age of 17, he pursued it auto repair in shop classes in school then slipped right into the work field. Working for dealerships such as Saturn, and Nissan, as well as other independent shops, has afforded Wedow with an extensive and...
-
THA 134: Market Changes and What I’m Doing About Them
We are dropping topics on Hybrid repair and marketing, building technician training resumes, avoiding a viral social goof, customer ADAS training, and communication tactics among other Kathleen Jarosik began her career in the automotive field in late 2003 after relocating from Florida’s…
more -
THA 133: Why Soft or Life Skills Training Matters for Business Success
The panel says that soft skills training helps build a stronger, flexible and harmonious organization. Leadership training is not just for the leader today. Everyone can benefit from being a better listener, which is the #1 soft skills or life skills training we all need to have. In support of…
more -
THA 132: Business Coaches Lab: Building an Enduring Business Culture
Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Previous episodes featuring or mentioning Cecil, click HERE. Rick White has been working in the…
more -
THA 131: Preparing Your Shop For the Next Five and Ten Years
What is your future? Have you planned it? What are you doing to ensure your success in the next 5, 10 or 15 years? If you do nothing you get what you currently have and that may not sustain you to far into the future. Your panel: Kelli Weatherby, co-owner, with husband Lee, in Accurate...
-
THA 130: Service Advisor Role Play #3
Rena Rennebohm service advisor coach and the Chief Training Officer of ACT Group. When not gardening or cooking Rena is working her chosen trade, Coaching Service Advisors across the country. With over a decade of Service Advisor experience, from the independent side of the business to the...
-
THA 129: Customer Financing Options
Check out this episode’s Customer Financing Options. What options do you have to help your customers with credit choices? There are many vendor credit options to choose from and they are great. Maybe you don’t use them, maybe you should. No one wants a customer to walk out on a major purchase...
-
THA 128: Valuing and Positioning Your Business For Sale
Are you ready to sell your business? Do you know how to prepare? Is it a buyers market or a seller’s market? Do you understand some of the financial principles that drive a transaction? About 50% of you will be impacted by this discussion in the near future. We cover a large swatch of ground as...
-
THA 127: Overcoming Owner Burnout
Jon Bockman owns two locations; Bockman’s Auto Care in Sycamore, IL and the newly opened Bockman’s Truck & Fleet in DeKalb, IL. Jon is a second-generation owner of a business that has been around since 1964. He is a member of ASA and sits on the local college advisory board. He is the treasurer...
-
THA 126: Firing Customers – When is it Right or Wrong?
A Remarkable Results Radio episode highlighting when is it wrong or right in Firing Customers. It takes more to attract and retain a new customer. Understand the importance of every decision. Joe Hanson owns Gordie’s Garage. Joe has attended Management Success, NAPA training, Lawrence Tech...
-
THA 125: Client Loyalty Programs – Do They Work?
Brian Bates, AAM is the owner of three Eagle Automotive in the Southwest Denver area. He began his career in 1996 working as a technician in a local dealership. Brian is an ASE L1 Master Technician. He earned a BA Degree in Business Management in 2000, and bought his 1st shop in 2004. Look for...
-
THA 124: So You Need an Accountability Coach?
THA 124 These guys brought their A game and really were extremely transparent about their own personal story. The panel’s message resonated and was on point about coaching and accountability. There is a lot of talk in the industry as to the value of an accountability partner or coach. It is a...
-
THA 123: The Power of the Supplier and Service Professional Relationship.
THA 123 Danny Durbin is the owner a second generation parts store, Durbin Auto Parts, in Prattville, AL. Danny is an active member of the Automotive Aftermarket Association (AAAS) and holds a seat on the Board of Directors. Danny works closely with all of the surrounding service providers and…
more -
THA 122: Talent Management – Developing Your Leadership Team
The Panel: Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981. Judi and Dana have a super working relationship and they pay attention to details, share a core value;...
-
THA 121: APPS That Improve Productivity and Make for a More Efficient You
The Panel: Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns Dubwerx, a multi-shop owner in Cincinnati, OH. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site…
more -
THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?
Seth Thorson was educated at a UTI in Chicago where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW…
more -
THA 119: Improving Employee Loyalty
The Panel: Donnie Hudson, Troy Auto Care, Troy, MI Roy Foster, Roy Foster’s Automotive, Reno, NV Steve Finzel, Finzel’s Master Tech, Terre Haute, IN Key Talking Points Donnie Hudson Communicate with your Team! Weekly! “They Want to be Involved” Feel like they have a say. Keep It Fun! Think…
more -
THA 118 Recruiting Students to Discover a Career in Automotive
Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN. Seth was educated at a UTI in Chicago where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson…
more -
THA 117: Creative Brainstorming: How To Build an Idea Factory
Shari Pheasant, the Queen of Horsepower, believes in building people first and uses her own brand of horsepower to drive people from the inside out. She is a dynamic speaker, multi-award-winning business innovator and president of the Reno-Sparks NAPA Elite Business Development Group. Shari…
more -
THA 116: Business Coaches Lab – Improving Shop Efficiency
Your Learning Curve Never Sounded So Good THE PANEL: Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Previous episodes featuring or mentioning Cecil…
more -
THA 115: Who Says You Need an Automotive Background to Run a Successful Shop
Your Learning Curve Never Sounded So Good THE PANEL: Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and detailed,...
We're indexing this podcast's transcripts for the first time — this can take a minute or two. We'll show results as soon as they're ready.
No matches for "" in this podcast's transcripts.
No topics indexed yet for this podcast.
Loading reviews...
ABOUT THIS SHOW
Single-subject Town Hall Format from a panel of aftermarket professionals sharing their knowledge and best practices. The ‘Academy’ is a learning summit for the automotive aftermarket professional.
HOSTED BY
Carm Capriotto
CATEGORIES
Loading similar podcasts...
Frequently Asked Questions
How many episodes does Town Hall Academy have?
Town Hall Academy currently has 163 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Town Hall Academy about?
Single-subject Town Hall Format from a panel of aftermarket professionals sharing their knowledge and best practices. The ‘Academy’ is a learning summit for the automotive aftermarket professional.
How often does Town Hall Academy release new episodes?
Town Hall Academy publishes regularly with 163 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Town Hall Academy?
You can listen to Town Hall Academy on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Town Hall Academy?
Town Hall Academy is created and hosted by Carm Capriotto.
URL copied to clipboard!