All Episodes
Town Hall Academy — 163 episodes · page 1 of 2
Final Inspection – Quality Controls & Covid-19 [THA 164]
Make your Competitor Your Friend [THA 163]
Are You Paying for Training? The Right Thing To Do [THA 162]
Insurance Coverage Review – Part 1 [THA 161]
Open Forum: Ask the Shop Owner – Part 2 [THA 160]
Service Advisor Role Play #4 [THA 159]
Shop Owner Open Forum [THA 158]
Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]
Localizing National Training [THA 156]
Are You Selling Tires? [THA 155]
Cash is King and Important to Your Business [THA 154]
Pricing Parts Purchased from Dealers [THA 153]
How To Increase Your Labor Rate Without Losing Car Count [THA 152]
Dominate Your Market – Own the Two Mile Zone [THA 151]
THA 150: Three Financial Challenges – Coaches Perspective
THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective
THA 148: Generating Repeat Business
THA 147: Overcoming Debt
THA 146: The Value of Twenty Groups
THA 145: The Extreme Value of Shop Tours Part 2
THA 144: Drug Testing in the New Age of Legalized Cannabis
THA 143: myASE Renewal APP – There’s an APP for That!
THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2
THA 141: Selling Your Business – Valuation Strategies
THA 140: Interview Tactics for a Cultural Fit
THA 139: Trending – Close the Shop and Take My Entire Team to Training
THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems
THA 137: The Language of Welcome
THA 136: Branch Growth Strategy
THA 135: Implementing Profit First – Shop Owners Thrilled With Results
THA 134: Market Changes and What I’m Doing About Them
THA 133: Why Soft or Life Skills Training Matters for Business Success
THA 132: Business Coaches Lab: Building an Enduring Business Culture
THA 131: Preparing Your Shop For the Next Five and Ten Years
THA 130: Service Advisor Role Play #3
THA 129: Customer Financing Options
THA 128: Valuing and Positioning Your Business For Sale
THA 127: Overcoming Owner Burnout
THA 126: Firing Customers – When is it Right or Wrong?
THA 125: Client Loyalty Programs – Do They Work?
THA 124: So You Need an Accountability Coach?
THA 123: The Power of the Supplier and Service Professional Relationship.
THA 122: Talent Management – Developing Your Leadership Team
THA 121: APPS That Improve Productivity and Make for a More Efficient You
THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?
THA 119: Improving Employee Loyalty
THA 118 Recruiting Students to Discover a Career in Automotive
THA 117: Creative Brainstorming: How To Build an Idea Factory
THA 116: Business Coaches Lab – Improving Shop Efficiency
THA 115: Who Says You Need an Automotive Background to Run a Successful Shop
THA 114: Taking Community Involvement to the Next Level – CarFest – Philanthropy on Steroids
THA 113: Taking Care of Your Most Valuable Asset – YOU!
THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs.
THA 111: Building New Customers
THA 110: Charging What We Are Worth
THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn.
THA 108: The Value of a Professional HR Support Company
THA 107: Discover How To Keep Your Women Customers For Life
THA 106: Managing a Negative Online Review
THA 105: Catering to the Millennial Customer
THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done
THA 103: Turn Price Shopping Callers Into Customers.
THA 102: Second Chance – Working with and Supporting Addiction
THA 101: Ghosting – Minimizing New Hire No Shows
THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket
THA 099: The New Tax Law Impact on the Service Professional
THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas
THA 097: Service Professional Loyalty: A Supplier Perspective
THA 096: Engaging Kids in the Automotive
THA 095: Taking Good DVI Pictures
THA 094: ASE – The Industry Credential and YOU!
THA 093: How Not To Be a Micro Manager
THA 092: The Extreme Value of Shop Tours
THA 091: Workshop – Service Adviser Roleplay – Part 2
THA 090: Business Coaches Lab: Five Dysfunctions of a CEO
THA 089: Open Four, Five or Six Days a Week. You Decide.
THA 088: Everything I Did Wrong and What I Learned
THA 087: Automotive Career’s Starts in High School and in the Home!
THA 086: Stop Being Busy and Improve Your Productivity!
THA 085: 21 Tips to Gain an Edge over the Competition – Part 3!
THA 084: Buying Technician Tools: Create Your Program!
THA 083: What Separates the Outstanding Technicians
THA 082: Acquisition Strategies
THA 081: Niche. Should We Find Specialties and Create a New Business Model or Services?
THA 080: Bring Them Back: How To Revitalize a Lost Customer
THA 079: What Drives Your Parts Buying Decisions?
THA 078: Low Hanging Financial Fruit That Will Increase Your Profits
THA 077: Business Coaches LAB – Standards
THA 076: Improving Your Soft Skills. How To Lead and Spread a Positive Vibe.
THA 075: Am I ready For My Second Branch?
THA 074: Can David Beat Goliath?
THA 073: Your Turning Point: The PIVOT(s) That Improved Your Business
THA 072: Technician Training Strategies & Rewards
THA 071: Underutilized Shop Management Systems (SMS)
THA 070: Business Coaches LAB – Leadership
THA 069: Workshop – Service Advisor Roleplay – Part 1
THA 068: Why Just In Time Learning is Bad For Your Business
THA 067: Your Ideal Customer Part 2 – Training Your Team To Embrace Your Avatar
THA 066: Periodic Motor Vehicle Inspections
THA 065: Your SMS Data – Who Controls It?