Trust Issues with Dale Cardwell

Your carpets may look clean, your sofa may smell fresh, and your tile may sparkle, but what's hiding beneath the surface? In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell digs into the professional cleaning industry to uncover misleading marketing claims, bargain-price bait and switches, and so-called "deep cleaning" methods that may not deliver the results consumers expect. Joined by senior producer Marnie Zambri and cleaning expert GC Quatela of TrustDALE Certified Stanley Steemer, Dale breaks down what a true deep cleaning should accomplish and why vacuuming alone can't remove everything buried in carpets, rugs, upholstery, tile, and grout. The team also puts flashy cleaning claims under the microscope, including "magic water," detergent-free methods, ultra-fast drying promises, and suspiciously cheap whole-home cleaning specials. You'll learn what questions to ask before allowing a cleaning company into your home, what should be included in a written estimate, how professional cleaning equipment differs from rental machines, and why the cheapest advertised price may look very different from your final bill. Plus, the team tackles listener questions about sewage backups, stubborn tile and grout, and whether renting a carpet cleaner can really replace professional service. In this episode you'll learn: What "deep cleaning" should actually mean How low-price cleaning offers can turn into expensive bills Which questions to ask before hiring a professional cleaning company What popular cleaning terms and marketing claims really mean How often carpets, rugs, upholstery, tile, and other surfaces should be professionally cleaned When a cleaning problem requires restoration or remediation instead Why technician training, background checks, insurance, and service guarantees matter A surface that looks clean and a surface that has been thoroughly cleaned aren't always the same thing. Before you spend money chasing stains, odors, allergens, and grime, find out what you're actually paying for.

Your home's siding does far more than improve curb appeal. It's one of the first lines of defense against moisture, wind, and the elements. When it's installed incorrectly or repaired by the wrong contractor, the damage can stay hidden for years until it becomes an expensive problem. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell reveals the costly shortcuts, storm-related scams, and installation mistakes that can leave homeowners paying twice. Joined by senior producer Marnie Zambri and exterior renovation expert Ed Rollins of TrustDALE Certified Roof-Tastic, Dale explores why siding projects have become a growing target for contractor fraud. From bargain bids that leave out critical moisture barriers to storm chasers who disappear after collecting a deposit, the team explains how poor workmanship can lead to water intrusion, mold, warped siding, and even voided manufacturer warranties. You'll also learn how to compare siding materials, what questions to ask before signing a contract, how to verify manufacturer certifications, and what to do when unexpected damage is uncovered during a project. Whether you're replacing storm-damaged siding or planning a major exterior renovation, this episode will help you protect both your home and your investment. In this episode you'll learn: The biggest shortcuts siding contractors take and why they can cost homeowners thousands How improper installation can lead to hidden water damage and voided warranties What to ask before hiring a siding contractor after a storm How to verify you're getting the materials you were promised When additional repair costs are legitimate and when they deserve a second look Why experienced siding installers are true craftsmen, not just contractors Don't let hidden shortcuts turn a major home improvement into a costly mistake. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

A crackling fireplace can make a house feel like home, but hidden behind those flames could be dangerous problems that many homeowners never see coming. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell exposes the costly mistakes, questionable contractors, and chimney scams that can put both your home and your family at risk. Joined by senior producer Marnie Zambri and chimney safety expert Christian Littles of TrustDALE Certified Chimney Solutions, Dale investigates a real case involving a faulty fireplace installation and explains why chimney problems are about far more than comfort. Poor workmanship, neglected maintenance, and dishonest inspections can increase the risk of chimney fires, carbon monoxide exposure, and expensive structural damage. You'll learn what a professional chimney inspection should include, why certifications matter, how to spot misleading "too good to be true" chimney cleaning offers, and what warning signs homeowners should never ignore. The team also answers listener questions about fireplace inspections, gas logs versus firewood, and bargain chimney sweep promotions. In this episode you'll learn: The warning signs of chimney scams and unsafe fireplace work Why annual chimney inspections are critical, even for gas fireplaces What creosote is and why it can become a serious fire hazard Which certifications homeowners should look for before hiring a chimney company How to tell the difference between legitimate repairs and scare tactics Why water damage can become one of a chimney's biggest enemies Before you light your next fire, make sure you know what's happening behind the walls. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

Your home may be smarter than ever, but is your electrical panel keeping up? Every new device, appliance, EV charger, and smart home upgrade adds to the demand on your electrical system. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell uncovers the hidden risks of outdated electrical panels and explains why yesterday's wiring may not be built for today's technology. Joined by senior producer Marnie Zambri and electrical expert Jason Radford of TrustDALE Certified Lightning Bug Electric, Dale explores the warning signs that your home's electrical system may be reaching its limits. From flickering lights and tripped breakers to overloaded circuits and aging panels, the team explains how seemingly minor issues can signal larger safety concerns that shouldn't be ignored. You'll also learn when an electrical panel upgrade makes sense, how electric vehicles, home additions, hot tubs, and solar systems affect your home's power demands, and why hiring a licensed electrician is essential for protecting both your investment and your family's safety. In this episode you'll learn: How to recognize the warning signs of an overloaded electrical system When it's time to consider upgrading your electrical panel What to know before installing an EV charger, hot tub, or solar panels The most common electrical mistakes homeowners make Which electrical upgrades provide the best long-term value The questions every homeowner should ask before electrical work begins As our homes rely on more technology than ever before, understanding the limits of your electrical system has never been more important. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes a closer look at the rapidly growing world of smart home technology and asks a simple question: are you buying smarter...or just buying more? From Wi-Fi upgrades and smart lighting to security cameras, voice assistants, and whole-home automation, today's connected homes offer incredible convenience. But they also create new opportunities for confusing contracts, unnecessary upgrades, hidden fees, and technology that's oversold or poorly installed. Joined by senior producer Marnie Zambri and TrustDALE Certified home automation expert Eric Rasmussen of Intuitive AV, Dale uncovers the sales tactics some internet providers and technology companies use to market services consumers don't actually need. After an undercover investigation into misleading internet service promises, the team explains what homeowners should ask before signing contracts, how to separate marketing hype from real performance, and why the fastest internet plan isn't always the best one. You'll also learn how to build a smart home without wasting money, avoid getting locked into outdated technology, and choose systems that can grow with your family's needs. Whether you're adding a video doorbell, upgrading your Wi-Fi, or planning a fully automated home, this episode will help you make informed decisions before you invest. In this episode you'll learn: Why internet speed isn't the same as Wi-Fi performance The hidden contract terms that can cost you more than expected How to avoid buying smart home technology you don't actually need Whether it's better to buy equipment online or through a professional installer How to future-proof your home automation investment The questions every homeowner should ask before hiring a home technology company Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell exposes one of the oldest scams to follow severe weather: storm-chasing roofers. When hail, wind, or tornadoes damage a neighborhood, many homeowners expect to deal with insurance adjusters. What they don't expect is a parade of contractors knocking on their doors, promising fast repairs, "free" roofs, and deals that sound too good to pass up. Joined by senior producer Marnie Zambri and TrustDALE Certified roofing expert Ed Rollins of Roof-Tastic, Dale uncovers the tactics dishonest roofing contractors use to pressure homeowners into signing contracts before they've had time to think. From inflated insurance claims and large upfront deposits to disappearing contractors and questionable workmanship, you'll learn why some "storm chasers" leave homeowners with even bigger problems than the storm itself. The team explains what a legitimate roof inspection should include, how to verify a roofing contractor's credentials, why warranties depend on proper installation, and what homeowners should know before involving their insurance company. They also answer listener questions about insurance checks, roof lifespans, metal roof claims, and whether contractors should ever handle insurance payments. If a storm has damaged your home, this episode will help you separate trustworthy contractors from opportunists looking to profit from your emergency. In this episode you'll learn: ✔ How to spot the warning signs of storm-chasing roofing scams ✔ Why high-pressure sales tactics are a major red flag ✔ What to ask before signing a roofing contract ✔ How insurance claims, deductibles, and roof warranties really work ✔ Why local roofing companies often provide better long-term protection ✔ How photos, drones, and documentation can help protect your claim Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell shines a light on one of the most dangerous home service scams: unqualified electrical work. From flickering lights and tripped breakers to faulty repairs that put entire homes at risk, Dale reveals how hiring the wrong electrician can have consequences far beyond your wallet. Joined by senior producer Marnie Zambri and Dari Payrow of TrustDALE Certified R.S. Andrews, the team examines a real case involving a homeowner who was left with an unsafe electrical repair after hiring the wrong contractor. Along the way, they uncover why cutting corners on electrical work can lead to fire hazards, failed inspections, and costly repairs that could have been avoided. You'll learn the warning signs of hidden electrical problems, the questions every homeowner should ask before hiring an electrician, and why licenses, permits, insurance, and written estimates are essential for protecting your home and family. Dari also explains today's most popular electrical upgrades, including EV charger installations, whole home surge protection, backup generators, and panel upgrades, while answering listener questions about electrical capacity and products that promise to lower your utility bill. Whether you're troubleshooting an electrical problem, planning a home upgrade, or simply want to know how to avoid becoming the next victim of an electrical scam, this episode is packed with practical advice that could save you thousands of dollars and help keep your home safe. In this episode you'll learn: ✔ How to recognize the warning signs of dangerous electrical problems ✔ Why hiring a licensed electrician matters ✔ What should be included in a professional electrical estimate ✔ The importance of permits, warranties, and code compliance ✔ Common electrical scams and costly shortcuts to avoid ✔ How to choose an electrician you can trust  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell exposes the contractor scams draining homeowners' bank accounts and leaving renovation dreams in ruins. From unfinished projects and disappearing deposits to sloppy workmanship and broken promises, Dale pulls back the curtain on the costly cons hiding inside the home improvement industry. Joined by senior producer Marnie Zambri and TrustDALE Certified contractor Julian Munoz of JMR Home Services, the team breaks down the biggest mistakes homeowners make when hiring a contractor and the red flags that should never be ignored. They discuss why choosing the cheapest bid can backfire, how vague contracts create massive problems, and why permits, insurance, and licensing matter more than many consumers realize. You'll also learn what should actually be included in a renovation contract, how payment schedules should be structured, why pulling your own permit is a dangerous warning sign, and how to properly vet subcontractors before they ever step foot inside your home. Whether you're planning a kitchen remodel, bathroom renovation, room addition, basement conversion, or whole-home makeover, this episode delivers practical advice that could save you from financial headaches, unsafe work, and expensive repairs down the road. Because when the blueprint is built on deception, the entire project can come crashing down. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell dives into the world of plumbing scams and exposes the costly tricks that can leave homeowners feeling completely drained. From clogged drains and leaking pipes to major sewer line repairs, plumbing emergencies often strike without warning, creating the perfect opportunity for dishonest contractors to take advantage of stressed homeowners. Dale and senior producer Marnie Zambri examine a real case involving a homeowner who was quoted thousands of dollars for work that independent experts later determined should have cost only a fraction of the price. The episode reveals how some companies use fear, urgency, and confusing estimates to inflate costs while consumers are desperate for a solution. Joining the conversation is Dari Payrow of TrustDALE Certified R.S. Andrews, who shares insider knowledge about the most common plumbing problems homeowners face, the biggest myths in the industry, and the warning signs that indicate a plumber may be more interested in your wallet than fixing your problem. You'll learn why written estimates matter, how to verify licenses and insurance, what questions to ask before hiring a plumber, and why sewer line repairs often create opportunities for overcharging. The team also tackles listener questions about chemical drain cleaners, water line protection plans, water heater repairs, and preventative maintenance that can help homeowners avoid expensive emergencies altogether. Whether you're dealing with a dripping faucet, a failing water heater, or a full-blown sewer backup, this episode delivers practical advice that can save you thousands of dollars and help you avoid getting flushed by a plumbing scam. In this episode you'll learn: ✔ How to spot plumbing scams before they cost you money ✔ Why written estimates and warranties matter ✔ The truth about sewer line repair pricing ✔ Common bait-and-switch tactics used by dishonest plumbers ✔ When a water heater should be repaired versus replaced ✔ How to find a licensed, insured, and trustworthy plumbing contractor Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell dives into one of the hottest home renovation trends exploding across America: garage makeovers. From luxury car showcases and home gyms to offices, bars, and bonus living spaces, garages are becoming much more than a place to park the car. But beneath those glossy showroom floors and sleek finishes, some homeowners are discovering costly problems bubbling right to the surface. After one homeowner's newly coated garage floor began peeling just days after installation, Dale and senior producer Marnie ZambrI investigate what can go wrong when contractors cut corners on garage floor coating projects. Poor prep work, low-quality materials, vague warranties, and inexperienced installers can turn a dream garage into an expensive mess. Joining the podcast is Stephen Anderson of TrustDALE Certified Guardian Garage Floors, who explains why not all epoxy and polyaspartic floor systems are created equal. He breaks down the critical importance of concrete preparation, the warning signs homeowners should watch for when researching contractors, and the questions consumers need to ask before investing thousands into a garage renovation. The episode also explores how garage conversions are adding real value to homes, why some contractors are cashing in on the trend without proper experience, and how homeowners can avoid getting stuck with peeling coatings, slippery finishes, or warranties full of loopholes. If you're thinking about upgrading your garage, this episode delivers the practical advice you need before your renovation cracks under pressure. Because when it comes to garage floors, what's underneath matters just as much as what's on top. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

Moving is supposed to be the beginning of a new chapter… but for many families, it turns into a financial nightmare. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell exposes the shady side of the moving industry and the scams leaving consumers overcharged, stranded, and separated from everything they own. From lowball estimates that suddenly double on moving day to belongings being held "hostage" until more money is paid, Dale and senior producer Marnie ZambrI break down how some moving companies exploit consumers during one of life's most stressful moments. One Army veteran shares how a move that seemed legitimate online quickly spiraled into intimidation tactics, hidden fees, and a battle to get his family's possessions back. The episode also uncovers the growing role of moving brokers, companies that advertise moving services online but secretly sell your job to third-party movers you've never heard of. Many consumers don't realize who is actually handling their belongings until the truck shows up at the curb. Joining the podcast is Lisa Robbins of TrustDALE Certified Maya Van Lines, who explains the biggest mistakes homeowners make when hiring movers. She also explains why in-person estimates matter, what legitimate movers should provide in writing, and how consumers can protect themselves before move day arrives. This episode is packed with practical advice on spotting red flags, avoiding hostage-load scams, and making sure the company you trust with everything you own is deserving of that trust. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell pulls back the curtain on exterior renovation nightmares and the contractors who leave homeowners stuck with unfinished projects, bad workmanship, and mounting bills. What starts as an exciting home upgrade, like new windows, a porch renovation, or exterior improvements, can quickly spiral into a stressful battle over delays, intimidation tactics, failed inspections, and even contractors disappearing mid-job. One homeowner says the contractor even threatened liens before the work was completed, turning a dream renovation into something that felt more like a shakedown. Dale and senior producer Marnie ZambrI investigate complaints against a nationally known exterior renovation company accused of overpromising and underdelivering, while homeowners describe projects that stalled after large upfront payments were made. Poor communication, vague contracts, and pressure tactics left many consumers feeling trapped and financially exposed. TrustDALE Certified contractor Matt Singleton of America's Best Choice joins the podcast to explain what homeowners should expect from a reputable renovation company, including fair payment schedules, milestone-based billing, proper communication, and accountability when problems arise. This episode breaks down the biggest warning signs consumers overlook when picking a contractor for major renovation projects. If you're planning exterior renovations, this episode delivers critical advice that could save you thousands of dollars, months of stress, and a whole lot of regret. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell peels back the layers on a home improvement project that seems simple… until it isn't. Painting may look easy, but behind every smooth finish is a process that requires skill, preparation, and precision. Skip those steps, and the results can be costly. From a homeowner who spent thousands on a paint job riddled with flaws to contractors cutting corners with watered-down paint and rushed timelines, this episode exposes how quickly a "fresh coat" can turn into a frustrating mess. Missing prep work, uneven lines, peeling finishes, and vague verbal agreements can leave homeowners stuck with subpar results and no recourse. Dale and senior producer Marnie ZambrI break down why painting scams are so common and why many homeowners don't realize there's a problem until it's too late. Then, painting expert Mike Rawlings of TrustDALE Certified Atlanta Painting Company joins the conversation to explain what separates professional craftsmanship from quick, low-quality work. You'll learn what should be included in a proper painting contract, why prep work matters more than the paint itself, and how to spot red flags like suspiciously low bids or promises to finish large jobs in record time. The episode also dives into realistic costs, common shortcuts, and what homeowners should expect when hiring a reputable painter. Because when it comes to painting your home, anyone can pick up a brush… but not everyone can deliver a result worth living with. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell dives into one of the most expensive and high risk home improvement projects homeowners take on: building an in ground pool. What should be a backyard dream can quickly turn into a financial nightmare when the wrong contractor is hired. Dale and senior producer Marnie Zambri share the story of a couple who did their homework, saved for years, and still fell victim to a predatory pool contractor who low balled the job, demanded large payments, and threatened to walk away mid build. As the project stalled and costs ballooned, the couple learned just how vulnerable homeowners can be once a pool is dug into the ground. Joined by Robby Boyd of TrustDALE Certified Ben Hill Renovations, the episode breaks down why pool construction is a prime target for scams. From vague contracts and milestone free payment schedules to skipped permits, hidden construction defects, and equipment swapping, Dale and Robby explain the warning signs most homeowners never see until it's too late. Listeners will learn what a legitimate pool contract should include, how payments should be structured, why inspections and permits are critical for safety and insurance, and how construction shortcuts can lead to leaks, cracks, and massive repair costs years down the line. If you're considering an in ground pool or are already mid project, this episode delivers essential guidance to help you protect your investment before you take the plunge. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell steps into one of the most popular—and potentially problematic—home upgrades: bathroom renovations. What should be a dream transformation can quickly spiral into a costly mess when poor workmanship, bad materials, or inexperienced installers get involved. With a mix of humor and hard-earned insight, Dale and senior producer Marnie ZambrI explore how something as sleek and modern as a frameless glass shower can turn into a daily headache when it's not done right. From leaking enclosures and misaligned doors to serious safety risks like improperly anchored glass, this episode reveals the hidden dangers behind picture-perfect bathroom upgrades. Joining the conversation is industry veteran Brad Leamon, known as "The Shower Door Guy," who shares decades of experience installing custom shower systems. He breaks down what most homeowners don't realize: every shower opening is unique, precision matters, and cutting corners on measurement, materials, or installation can lead to expensive repairs down the line. Listeners will learn the key differences between framed, semi-frameless, and frameless systems, what to look for in quality glass, and why this is not a DIY project. The episode also uncovers how low bids often signal bigger problems lurking beneath the surface, and why hiring a true specialist can make all the difference. If you're planning a bathroom renovation—or already dealing with one gone wrong—this episode offers practical advice to help you avoid getting soaked by costly mistakes. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers.   In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell dives into a nightmare that can turn any home into a battleground: bed bugs. These tiny, elusive pests don't just disrupt your sleep… they can unravel your peace of mind and drain your wallet if handled the wrong way. What makes the situation worse? For some homeowners, the infestation isn't the only problem. Unscrupulous pest control companies are taking advantage of fear and urgency, charging thousands for treatments that don't work, or if they do, don't last. The result is a vicious cycle where the bugs come back… but the company doesn't. Dale and senior producer Marnie ZambrI break down how bed bug infestations spread, why they're so difficult to eliminate, and how easily even careful homeowners can unknowingly bring them into their space. From contaminated cleaning tools to hidden infestations, this episode reveals just how persistent these pests can be. Joined by pest control expert Kumar Mehta of TrustDALE Certified Himalaya Pest Control, the conversation uncovers what proper treatment should actually look like, why one-and-done promises are a major red flag, and how legitimate professionals approach inspections, pricing, and follow-up care. Listeners will also learn the importance of preparation, realistic timelines, and why effective bed bug removal requires a strategy, not a quick spray. If you think you might have bed bugs—or know you do and want to avoid getting burned while trying to get rid of them—this episode offers the knowledge you need to protect your home, your health, and your wallet. Because when it comes to bed bugs, the real danger isn't just what's biting you… it's who you trust to make them disappear. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes listeners inside one of the most common and costly home improvement traps: roofing scams that strike when homeowners are at their most vulnerable. After sharing his own close call with a devastating tornado, Dale reveals what often follows the storm isn't just cleanup… it's a wave of opportunists. So-called "storm chasers" flood damaged neighborhoods, offering fast repairs, quick deals, and promises that don't always hold up once the check clears. Joined by senior producer Marnie ZambrI and roofing expert Bryan Cornett of TrustDALE Certified Dr. Roof, the episode breaks down how these operations work, why roofing jobs are a prime target for scams, and how homeowners can unknowingly end up paying for shortcuts that may not become problems until years later. From high-pressure sales tactics and suspiciously low bids to hidden construction flaws like poor ventilation and missing materials, this episode uncovers the warning signs that separate a professional roofer from a risky hire. The conversation also tackles a major misconception about what insurance does and does NOT cover. It may surprise you! Listeners will walk away with clear, practical steps to protect themselves, including what to ask before signing a contract, how to verify a company's credibility, and why taking your time can save you thousands of dollars and serious headaches. Because when it comes to your roof, cutting corners doesn't just cost money… it can put everything underneath it at risk. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell pulls back the curtain on one of the most misunderstood promises in home improvement: the so-called lifetime warranty. What sounds like peace of mind can quickly turn into confusion, frustration, and costly disappointment when homeowners discover that "lifetime" does not always mean what they thought it did. Dale and senior producer Marnie Zambri explore the story of a homeowner whose gutter problems should have been covered, but instead turned into a battle over responsibility after the original company changed hands. His experience reveals a common problem consumers face when warranty language is vague, companies disappear, or workmanship issues fall into the gray area between product coverage and labor coverage. Joining the episode is Scott Nelson of TrustDALE Certified Nelson Exteriors, who explains the critical differences between product warranties and labor warranties, why prorated coverage matters, and how warranty value can change depending on who issued it and whether the company is still around to honor it. The conversation breaks down the fine print homeowners often overlook and the questions they should ask before signing any contract. Listeners will also learn why verbal promises are not enough, why quick reporting matters when problems show up, and how keeping your paperwork can make all the difference when it is time to file a claim. With real world examples and practical advice, this episode helps homeowners separate meaningful protection from marketing glitter. If you've ever been sold on the phrase "lifetime warranty," this episode is essential listening before you trust those words again. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes a hard look at one of the fastest-growing financial threats in the digital age: tax scams. What used to be a paper trail has evolved into a digital minefield, where scammers use texts, emails, and spoofed phone calls to trick taxpayers out of millions. From fake refund notifications to aggressive calls claiming you owe back taxes, these schemes are designed to create urgency, fear, and confusion. And with impersonation scams costing Americans hundreds of millions of dollars each year, the stakes have never been higher. Dale and senior producer Marnie ZambrI break down how these scams work, why they've surged since the pandemic, and how new technology—including AI—is making them even more convincing. The episode also exposes lesser-known threats, including fraudulent tax relief companies that overpromise results and "ghost preparers" who file returns without signing them, leaving you legally responsible for potentially false information. Joining the conversation is tax expert Gabrielle Mills of TrustDALE Certified Sourced, who explains what the IRS actually does—and just as importantly, what it never does. From how the IRS communicates to how legitimate tax professionals operate, she shares critical insights that can help you spot red flags before it's too late. Listeners will learn how to protect their identity, verify communications, choose a trustworthy tax preparer, and avoid costly mistakes that can lead to audits, penalties, or worse. Because when it comes to taxes, one wrong move doesn't just cost you money… it can open the door to much bigger problems. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes on the frustrating world of appliance repair, where long wait times, backordered parts, rising costs, and questionable service can leave homeowners feeling helpless. In a Fix breaks down why getting a refrigerator, washer, or other major appliance repaired has become harder than ever, and how consumers can avoid being ripped off in the process. Dale and senior producer Marnie Zambri share the story of Deborah, a homeowner whose refrigerator repair turned into a drawn out ordeal filled with delays, poor service, and mounting frustration. Her case shines a light on a bigger problem affecting homeowners everywhere as manufacturers, third party warranty companies, and hard to source parts complicate what should be a simple repair. Joining the conversation is Calvin Bradley of TrustDALE Certified CalTek Appliance Repair, who explains why modern appliances are so expensive and difficult to fix. From complex electronics and costly circuit boards to restricted parts access and repeat service calls, Calvin breaks down the challenges consumers face and what separates a trustworthy repair company from one that wastes your time and money. The episode also covers how to choose a qualified appliance repair provider, when a repair makes sense versus replacement, why the cheapest technician is rarely the best option, and what homeowners should ask before approving work. With practical do's and don'ts, this episode helps listeners make smarter choices before a broken appliance turns into a bigger financial headache. If your refrigerator is warm, your oven is cold, your washer and your patience are running dry, this episode is essential listening. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers.   In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell dives into the high cost and hidden danger of pool construction scams. What starts as a dream of backyard fun and family memories can quickly become a financial nightmare when homeowners are lured in by misleading ads, contracts soaked with confusing language, and sky high financing that quickly lands them in the deep end. Dale and senior producer Marnie Zambri share the story of Anna, who, along with many other consumers across the country, says she was pressured into signing a deal for a low quality pool with staggering interest rates and terms she didn't fully understand.  In addition to uncovering the scam tactics, Dale gets the help of Peter Mokan, owner of TrustDALE Certified Affinity Outdoor Living to spell out exactly what consumers should expect from a legitimate pool construction company. Peter explains the realities behind custom pool construction, from property limitations and permitting issues to drainage, soil conditions, septic systems, utility lines, and access challenges that can affect whether a pool project is even possible. The episode also walks listeners through how to properly vet a pool contractor, what should be included in a contract, how payment schedules should work, and why homeowners should plan the entire outdoor living space instead of focusing on the pool alone. Dale and Marnie close with practical do's and don'ts that can help consumers avoid getting trapped by lowball offers and rushed decisions. If you're thinking about building a pool, this episode is essential listening before you sign anything or spend a dollar. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes a hard look at handyman scams and the costly mistakes homeowners make when they hire based on price instead of professionalism. What seems like a simple home improvement project can quickly spiral into unfinished work, lost money, and a frustrating battle for accountability. Dale and senior producer Marnie Zambri unpack the story of Kathy, a homeowner who trusted a handyman with money upfront for a screen porch project, only to watch him do minimal work and disappear. Her experience reveals a painful truth many consumers do not realize until it is too late: once a contractor starts the job, law enforcement may see it as a civil matter, leaving victims to navigate a slow and difficult court process on their own. The episode also explores why these scams happen so often, from lowball bids and misplaced trust to the false belief that friendliness equals honesty. Dale shares a personal story about learning the hard way that cheap is not the same thing as good value, while TrustDALE Certified expert Chris Lalomia of The Trusted Toolbox explains what separates a true professional handyman from someone simply doing odd jobs for quick cash. Listeners will walk away with practical advice on how to protect themselves, including why written estimates matter, why references should always be checked, why proof of insurance is essential, and why paying too much upfront can leave homeowners exposed. If you've ever hired a handyman, or are about to, this episode offers smart, real world guidance that could save you from a costly mistake. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell exposes a two part scam that's spreading through neighborhood social media pages and ending with homeowners getting ripped off by bogus duct cleaning crews. Cleaned or Conned reveals how hackers and fake profiles can turn "trusted neighbor recommendations" into a trap that costs you hundreds, sometimes thousands, and puts your family's safety at risk. Dale and senior producer Marnie Zambri break down how scammers infiltrate private community groups by hijacking real accounts, taking over dormant profiles, or creating convincing fake neighbors. Once inside, they post glowing "word of mouth" recommendations for a duct cleaning company, timed around pollen season, cold snaps, and storms to make the pitch feel urgent and believable. The episode follows a family that hired a duct cleaning company based on a neighborhood post, only to experience a classic bait and switch. The crew rushed through the job, delivered almost nothing, and left the homeowner with a big bill and a bigger question: what actually got cleaned? TrustDALE Certified Stanley Steemer expert G C Quatela joins the conversation to explain what legitimate duct cleaning should look like, including realistic timeframes, proper equipment, training expectations, and what homeowners should ask to see before and after the work is done. Dale and Marnie also highlight the overlooked danger in these scams: letting strangers into your home under false pretenses. You'll walk away knowing how to spot suspicious "neighbor" posts, verify companies independently, recognize coordinated marketing patterns, and avoid urgency tactics designed to rush you into a bad decision.  Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell exposes the hidden dangers behind deck building scams and why the cheapest bid can end up costing homeowners far more than they expect. What starts as a simple outdoor upgrade can quickly turn into a financial and safety nightmare when contractors cut corners or disappear mid project. Dale and senior producer Marnie Zambri share the real story of Rose and Robert Merrick, who hired a contractor based on a low bid and promising reviews, only to end up with a deck so poorly built it had to be torn down. Text messages turned threatening, workmanship failed basic safety standards, and what should have been a relaxing backyard feature became a disaster waiting to happen. To break down what went wrong and how homeowners can protect themselves, Dale is joined by Robby Boyd of TrustDALE Certified Ben Hill Renovations. Robby explains why deck projects are a prime target for scammers, how critical structural components are often hidden from view, and why skipped permits, vague contracts, and material swaps are major red flags. The episode walks listeners through the most common deck building scams, from lowball bids and mid project price hikes to unsafe construction practices and contractors who demand large upfront payments. You'll also learn how to verify permits, inspect existing decks, and recognize when a deck may pose a serious safety risk. If you're planning to build or repair a deck, this episode delivers essential advice that could save you money and prevent a dangerous collapse. Don't get scammed. Get smart. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell tackles a growing problem that affects business owners, workers, and homeowners alike: navigating a job market crowded with risk, shortcuts, and outright scams. Qualified or Questionable takes a close look at how hiring has changed in the post COVID economy and why trust matters more than ever, especially in home service industries. Dale is joined by Meghan Richie, owner of TrustDALE Certified Trustal Recruiting, along with senior producer Marnie Zambri, to break down what's really happening in today's labor market. While job openings have cooled from pandemic highs, the shortage of skilled, reliable trade professionals remains real, and companies are under pressure to fill roles without sacrificing safety or quality. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

The poet Robert Frost wrote, "Good fences make good neighbors." But they do more than that. Fences can add value, security, privacy and beauty to your home. In this episode, consumer investigator Dale Cardwell sits down with TrustDALE Certified Partner Tony Plagmen of FenceWorks of Georgia to talk about what separates a professional, reputable fencing company from the "quick and cheap" operators homeowners often see advertised. Tony explains how experience, craftsmanship, and a 10 year workmanship warranty make a difference long after installation day. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes on one of the most common and expensive homeowner problems today: contractor scams. As high mortgage rates push more homeowners to renovate instead of move, dishonest contractors are taking advantage, leaving families stuck with unfinished projects, missing materials, and drained bank accounts. Dale and senior producer Marnie Zambri revisit real cases involving contractors who talked a good game, took large payments, and then disappeared or held homeowners' property hostage. From long running renovation schemes to repeat offenders still scamming victims years later, the episode shows how some contractors manipulate the system while continuing to operate in plain sight. To help homeowners avoid becoming the next cautionary tale, Dale is joined by Kieran Murphy of TrustDALE Certified All Weather Renovations. Kieran explains what separates legitimate contractors from rogue operators, why written estimates and verified references matter, and how pricing models, permits, payment schedules, and change orders can make or break a project. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

It's not a subject anyone loves to talk about, but to get scammed by a septic company really STINKS! In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell tackles one of the messiest home service scams around: septic fraud. In Pumped or Played, Dale is joined by TrustDALE Certified Partner Joe Brown of Green Septic Clean and senior producer Marnie Zambri to expose the septic scams that strike when homeowners are already in panic mode. From toilets backing up to mysterious "invisible leaks," the episode breaks down how dishonest operators take advantage of urgency, confusion, and embarrassment to drain bank accounts instead of septic tanks. Joe walks listeners through the most common septic scams, including pump and dump schemes, bait and switch pricing, fake certifications, and scare tactics about nonexistent laws and leaks. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

Our homes are the biggest investment most of us will ever make. And nothing can destroy that investment more than mold, especially after a disaster. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell exposes a growing and costly home service scam involving mold remediation and disaster restoration. In Oversold Mold, Dale reveals how homeowners facing leaks, floods, or storm damage can quickly become targets for unethical contractors who oversell fear and inflate repairs. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

There's no scam more personal than having your very identity stolen.  In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes on one of the most personal and disruptive crimes facing Americans today: identity theft. In Identity Crisis, Dale and senior producer Marnie Zambri reveal how stolen personal information can unravel finances, security, and peace of mind in ways most people never see coming. The episode follows real victims whose lives were upended by fraudulent accounts, drained bank balances, and repeated cyber attacks. Dale explains why identity theft is no longer limited to massive data breaches and how everyday activities like online shopping, tapping a credit card, or using public Wi Fi can open the door to fraud. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

Justice may be blind, but these days, she's also slow. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell examines a troubling consequence of the post-COVID world: a justice system slowed by backlogs that leave victims waiting and scammers walking free. Justice Delayed takes a hard look at how pandemic era court shutdowns created ripple effects that are still hurting everyday consumers years later. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

It begins with trust, connection, and a moment of vulnerability that is quickly weaponized into fear, shame and secrecy. .In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell tackles one of the most disturbing and fastest growing online crimes today: sextortion scams. These crimes don't start out with threats or demands for money. Dale and senior producer Marnie Zambri explain how sextortion works, why it targets both adults and children, and how predators silence victims. The episode features powerful testimony from families who have experienced the devastating consequences of online grooming and extortion, highlighting just how real and close to home this crime has become. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

Most of us do our banking by phone these days, but that convenience comes at a cost. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell dives into one of the fastest growing and most misunderstood scams in America: counterfeit check fraud. In Cashed or Crashed, Dale and senior producer Marnie Zambri reveal how scammers are exploiting trust, outdated banking systems, and online marketplaces to steal thousands of dollars at a time. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

There are few things more exciting than hearing you've won something or are in line to receive an unexpected windfall of cash. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell uncovers the devastating reality behind advance fee scams, where the promise of a life changing windfall turns into financial wipeout. From fake sweepstakes winnings to phony lottery payouts, scammers are weaponizing hope and trust to drain victims of their savings. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

Online shopping has become the norm for most of us. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes on online shopping scams that leave victims empty handed, emotionally drained, and wondering what went wrong. From fake puppy listings to deceptive holiday deals, Deal or Steal exposes how scammers and shady sellers exploit convenience, emotion, and urgency in today's digital marketplace. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

Looking for love online can bring a happy ending. But it also brings scammers out of the woodwork. In this episode, you'll hear the heartbreaking story of Donna, who thought she'd found love but instead found a fraudster who turned her life upside down. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day.

We'd all be lost without our phones. But they also give scammers a direct line to us. In this episode of Trust Issues, you'll meet Cathy. Her simple response to a text message nearly cost her thousands, until we stepped in to help her get her money back. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day.

So much of life has moved on-line, including the search for our next place to live. But that's opened the door for rental scams. In this episode, you'll meet Corey, who thought he'd found the perfect downtown Atlanta apartment. But in reality, a scammer had found his next victim. Learn the mistakes to avoid when looking for a place to call home. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day.  

The pandemic sent many businesses, nonprofits and individuals into an economic tailspin. Government bailouts helped many stay afloat. But they also gave scammers a new way to exploit people in desperate situations. In this episode, you'll meet Lola. Lola's efforts to save her nonprofit nearly cost her everything thanks to this new breed of scams. And you can learn from her mistakes. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day.

In the wake of widespread unemployment, scammers are exploiting the people who suddenly and unexpectedly find themselves searching for a job. In this episode, you'll meet Jennifer. Her search for work yielded what seemed to be a dream job- until that dream turned into a nightmare. Hear how we turned the tables on a scammer before the situation went from bad to worse. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day.