All Episodes
Certified: The ITIL Foundation Version 5 Audio Course — 61 episodes
Welcome to the ITIL Audio Course!
Episode 60 — Integrate Products and Services into One End-to-End Value Model
Episode 59 — Improve Digital Experience Across the Lifecycle and the Stakeholder Journey
Episode 58 — Govern AI Responsibly with Trust Transparency and Value Across Products and Services
Episode 57 — Understand How AI Supports Better Product and Service Decisions in ITIL
Episode 56 — Rehearse Value Stream Mapping Concepts for Faster End-to-End Recall
Episode 55 — Bring Lifecycle Practices and Dimensions Together Through Value Stream Thinking
Episode 54 — Manage Value Streams for Better Flow Visibility and Measurable Outcomes
Episode 53 — Map Value Streams to Expose Delays Waste and Hidden Dependencies
Episode 52 — Review Continual Improvement as the Thread Running Through All ITIL Learning
Episode 51 — Measure Progress Learn from Feedback and Sustain Better Outcomes
Episode 50 — Turn Improvement from Occasional Projects into a Daily Operating Habit
Episode 49 — Apply the Refined Continual Improvement Model to Real Organizational Change
Episode 48 — Review Practice Concepts So the Terminology Stops Feeling Fragmented
Episode 47 — Connect Practices to Governance the Value Chain and Daily Delivery Decisions
Episode 46 — Use Problem Change and Incident Management Terminology with Confidence
Episode 45 — Learn Why Practice Guides Matter for Roles Actions Inputs Outputs and Measures
Episode 44 — Separate the 34 Management Practices into Their Two Official Groups
Episode 43 — Understand ITIL Management Practices as Practical Guides for Consistent Work
Episode 42 — Revisit the Lifecycle Stages Until the End-to-End Story Feels Natural
Episode 41 — See How the Lifecycle Unites Product and Service Communities Around Value
Episode 40 — Run Operate Deliver and Support as Connected Value-Generating Activities
Episode 39 — Navigate Transition with Less Friction Better Handoffs and Stronger Readiness
Episode 38 — Choose Wisely Between Acquire and Build in Modern Digital Environments
Episode 37 — Move with Purpose Through Discover and Design Before Work Accelerates
Episode 36 — Master the Eight-Stage Product and Service Lifecycle Model End to End
Episode 35 — Review the Guiding Principles as a Practical Decision-Making Playbook
Episode 34 — Optimize and Automate Without Losing Judgment Ownership and Trust
Episode 33 — Keep It Simple and Practical When Complexity Starts Taking Over
Episode 32 — Think and Work Holistically Across Teams Technology and Outcomes
Episode 31 — Collaborate and Promote Visibility to Break Silos and Surface Reality
Episode 30 — Progress Iteratively with Feedback to Learn Faster and Reduce Rework
Episode 29 — Start Where You Are Before You Reinvent What Already Works
Episode 28 — Focus on Value When Priorities Compete and Tradeoffs Get Real
Episode 27 — Rehearse the ITIL Value System Until the Moving Parts Click Together
Episode 26 — Connect Guiding Principles Practices and Continual Improvement Inside the Value System
Episode 25 — Understand the Simplified Value Chain Without Losing the Big Picture
Episode 24 — Place Governance Where It Belongs in Modern Digital Product and Service Decisions
Episode 23 — Translate Opportunity and Demand into Value with Stronger Structural Thinking
Episode 22 — Understand the ITIL Value System as the Engine of Value Creation
Episode 21 — Review the Four Dimensions Through Realistic End-to-End Listening Scenarios
Episode 20 — Map Value Streams and Processes to Reduce Friction and Increase Clarity
Episode 19 — Work Effectively with Partners and Suppliers Across Shared Responsibilities
Episode 18 — Use Information and Technology to Enable Better Decisions and Better Flow
Episode 17 — Strengthen Organizations and People for Reliable Digital Product and Service Management
Episode 16 — See the Four Dimensions as One System Rather Than Four Topics
Episode 15 — Reinforce Value Co-Creation Concepts for Faster Recall and Better Judgment
Episode 14 — Follow the Service Journey to See How Stakeholders Experience Value
Episode 13 — Bring Experience and Sustainability Into the Conversation About Value
Episode 12 — Recognize the Roles of Service Providers Consumers and Stakeholders
Episode 11 — Weigh Outcomes Costs and Risks When Defining Real Service Value
Episode 10 — Grasp Value Co-Creation Beyond Delivery and Into Shared Outcomes
Episode 9 — Review the Core Concepts That Anchor Modern Digital Product and Service Management
Episode 8 — Explore AI-Native and Complexity-Native Thinking at the Heart of ITIL Foundation
Episode 7 — Connect Continual Improvement to Everyday Decisions in Digital Product and Service Work
Episode 6 — Trace How Value Creation Happens Across the Product and Service Lifecycle
Episode 5 — Distinguish Digital Products and Services to Think in Modern ITIL Terms
Episode 4 — Master Digital Product and Service Management Concepts Without Drowning in Jargon
Episode 3 — Adopt the Shared Language and Value-Focused Mindset Behind Modern ITIL
Episode 2 — Understand Why ITIL Version 5 Emerged and What Changed from ITIL 4
Episode 1 — Decode the ITIL Foundation Version 5 Exam Format and Build Your Audio-Only Study Plan