All Episodes
CollisionCast — 394 episodes
Strategies for When the Parking Lot Isn't Full
ADAS Liability: What Collision Repairers Need to Know
Drive More Customers to Your Collision Repair Shop
GM Enhances Collision Assistance Tool
Changing Lives with NABC
The Plastic Repair Decision
Helping Close the Technical Gap with BackBay Estimator
Give Up What You Don't Need
Collision Repair's Compliance Burden
Fearless to Courageous
Empowering Excellence with WIN
Are You Getting Your Piece of the Customer-Pay Pie?
Safety Inspections and Collision Vision
Fight Forward
Independents: Change What You Can Control in 2026
How Independents Can Win in 2026
Skilled Labor in the Collision Repair Industry
Mind Your Business
Toxic Teams Don’t Fix Themselves: Toxic Leadership and Team Conflict in Collision Repair
I-CAR's Kyle Thompson on Developing Talent for Today and Tomorrow
Busted Myths: What Leaders Get Wrong About Showing Appreciation
Focus on the Outcome
'Required': Ford Motor Co. Updates its Position Statements
An 'I Will' Attitude is the Only Attitude
Fake Parts Can Have Real Consequences
Mark Allen Talks About Audi's New Roadside Events Platform
Lead from the Front Lines
Preparing Your Shop for In-House ADAS Calibration
Follow Up, Follow Through
Calibration Crisis: How Drivers' Safety May Be Placed at Risk
How Training and Development Drive Success at CARSTAR
Failure Isn't Fatal
Slow Sales? Shop Profits' Greg Lobsiger Shares How to Help Turn Things Around
Talking Tariffs with Greg Horn of PartsTrader
Changes Coming from BAR for California Repairers
Why is Claims Frequency Down?
How Airflow Can Make or Break Paintwork in a Shop
'Braking' the Stigma of Mental Health Care in Collision Repair
Meeting Challenges in the Collision Repair Industry Today and in the Coming Months
Hands-On Collision Repair Training for the Front Office
Peace of Mind or Damage Control? The Case for Proactive Security in Auto Repair
WIN for Women in Collision Repair
The Importance of OEM Procedures in ADAS Calibrations
Changing Lanes Training: From the Military Life to the Auto Body Life
What to Expect When Preparing to Sell Your Business
Teaching Teachers Collision Repair
How 'Trump 2.0' Might Affect EV Sales and the Auto Parts Supply Chain
Why Should You Finance Your Next Equipment Order?
How to Handle Insurer Pushback
Could Another Strike Mean Parts & Supplies Shortages? Preparing for Logistical Changes
Unmasking the Realities of Insurance Claims
Becoming a Collision Repair Instructor
Repair Planning for Refinishing
A High Climb: The Mountain States Collision Repair Association Takes Hold
Recruiting for the Collision Repair Industry
School Counselors Guided on Collision
Entry-level to Productivity with the I-CAR Academy
AI as the Collision Repairer's Co-Pilot
The Future of Hail and Hail Repair
5 Exceptional Traits of Gen Z Employees
How NACAT Serves Automotive Educators
Stopping Data Pumps at Your Shop
Repair-planning with Data-Driven Repair Recommendations
TAP: Solving the Tech Shortage via Apprenticeship
Behind the Cost of Repairing EVs
A Preview of the WIN 2024 Conference
Maintain Standards with Phone Call Audits: A Deeper Dive with Drew Bryant
CollisionCast: Are You Covered by Business Interruption Insurance?
Developing Dealership Relationships: A Deeper Dive with Drew Bryant
Bringing ADAS Calibrations In-House
Using AI to build better repair plans: Sponsored
Light Bulb Moments in Paint Booths
Change Your Language, Change Your Thinking
The Direct and Indirect Approach to Heating Paint Booths
Checking for Quality in Repairs
Generating Honest Feedback from Team Members
Establishing Accountability in Process Implementation
Keeping Your Conveyor Belt of Cash Moving
Overcoming Impediments to Quality Repairs
A Deeper Dive on Cashflow, with Greg Lobsiger
Marketing Through Community Involvement
A Deeper Dive on Breaking Even, with Greg Lobsiger
A Deeper Dive on Brain Chemistry and Processes with Drew Bryant
Best Workplaces 2023 – Dave’s Auto Body
A Deeper Dive on Gross Profits with Greg Lobsiger
Introducing FenderBender Columnist Drew Bryant
Researching Repair Procedures w/Chris Maimone
Introducing FenderBender Columnist Greg Lobsiger
Bracing for Calibrations
Crafting Unforgettable Job Ads
Finishing the Year Strong, with Chris Maimone
Mindset Matters with Chris Maimone
How a Traffic Cone Can Be a Beacon for Your Shop’s Quality
The State of Calibrations in Auto Glass
The Importance of Looking to the Next Generation
Talking Culture, Core Values and Collision Repair
Establishing a Standard of Quality Through Training
Wowing Customers with Delivery
The Final Checklist
Why Inspection Checklists Matter
The Benefits of Glue Pull Repair
The Importance of Measuring an ADAS Vehicle
I-Car’s New Tech Education Center
New Digital Marketing Technology
The Importance of Production Meetings
Thriving Through Tough Times
Acquisition and Consolidation Trends for 2022
Best Workplaces 2022 - Protech Collision
CollisionCast: Best Workplaces 2022 Winner - DB Orlando Collision
CollisionCast: Best Workplaces 2022 Winner - Maryland Collision Center
New Diagnostic Tool A Win For Repair Shops
Making Quality Control a Priority
Making Quality Control a Priority
The Importance of Dust Extraction
Marketing Strategies For 2022
Why You Struggle to Hire
The Boyd Group, Mike Anderson and Tips for Burnout
CollisionCast: Best of 2021
The Struggles that Shop Owners Face
Don’t Worry About the Future of Technology
Don’t Play the Victim
Falling Back in Love with the Industry
Mike Anderson’s Industry Wishlist
John Sweigart on Customer Relations and Third-Party Networking
ADAPT Automotive Technology Summit Preview
Persisting Through Tough Industry Times
SEMA Recap - Day 2
SEMA Recap - Day 1
Embracing ADAS
Top Tips for Beating Burnout
Innovative Marketing
CollisionCast: Greg Lobsiger, Sheryl Driggers, Megan Williams
Mike Anderson, Doug Voelzke
Take the Lead
Implementing a High-Tech Focus
FenderBender Award Winner Scott Fabel
Be Better at Active Recruiting
The Evolution of Online Reviews
CollisionCast: Your Field Guide to Hiring and Firing
CollisionCast: ADAS From The Eyes Of The Consumer
Three Ways to Take Advantage of Slow Days
CollisionCast: Getting Acquired
Smart Borrowing 101
CollisionCast: The Boyd Group
CollisionCast: On The Road Garage
CollisionCast: Marketing Emergencies
CollisionCast: Fixing Cars with Fewer People
Growing an MSO
CollisionCast: Working with a Marketing Agency
CollisionCast: Meeting Employee Needs
CollisionCast: Finding, Managing, and Empowering Managers
CollisionCast: Car ADAS Solutions
CollisionCast: Catching Up on Advanced Materials
CollisionCast: ’Band Together As Brothers’
CollisionCast: Growing Employees
CollisionCast: Know Your Marketing Audience
CollisionCast: What to Expect from Growth
CollisionCast: Becoming Tesla Certified
CollisionCast: Social Media Marketing Dos and Don’ts
CollisionCast: Departmental Cycle Times
CollisionCast: Auto Body Concepts
CollisionCast: Thoughts From a Young Shop Operator
Training Is Essential
CollisionCast: Best Workplace Complete Auto Body and Repair
CollisionCast: Find Your ADAS Footing
CollisionCast: Everything to Know About Geofencing
CollisionCast: Everything to Know About Geofencing
CollisionCast: Considering Shops for Acquisition and Rebranding
CollisionCast: The Author of ’Hire Right, Fire Right’
CollisionCast: Insurance Talks
CollisionCast: Altering Your Marketing Plan
CollisionCast: Redesigning FenderBender
CollisionCast: Repair Planning with a Damage Analysis Expert
MSO Podcast: Gearing Up For 2021
VISION: Creating a Yearly Marketing Plan
How I Did It: Staying Busy in a Pandemic
How I Did It: The Second Part of Hiring Your No. 2
How I Did It: Hiring Your No. 2
VISION: Common Marketing Mistakes and How to Avoid Them
How I Did It: PPP Loans, Your Taxes, and More
How I Did It: Navigating the Pandemic
MSO Podcast: Being in Business with Family
Vision: Changing Your Marketing Strategy With the Seasons
How I Did It: Sales Projections and Expansion
How I Did It: The Road to EPCs
How I Did It: Shop Finances and Forecasting
MSO Podcast: Juggling Spinning Plates
Vision: Tips for Those Who’ve Never Needed to Market
Talk With a 22-year-old Tech
How I Did It: Forging Community Bonds
VISION: Marketing Messaging During The Pandemic
MSO Podcast: The Importance of Having the Tough Conversation
From the Editors: Overcoming Turnover
How I Did It: Identifying Team Players
Advance: Equipping Your Shop for ADAS Calibrations
FenderBender Audio News Update: July 29
FenderBender Audio News Update: July 22
How I Did It: Finding Time for Continuing Education
Disrupt: Maximize Your Property Insurance Claim
LISTEN: FenderBender Weekly News Update, 7/14
AUDIO: FenderBender News Update, July 8
MSO Podcast: Are You Ready to Add a COO?
FenderBender Audio News Update: June 30
VISION: Making SEO and Keywords Benefit Your Shop
FenderBender Audio News Update: June 24
Disrupt: Improve Gross Profits
How I Did It: Picking up the Pieces
FenderBender Audio News Update: June 18
AUDIO: FenderBender News Update: 6/14
AUDIO: FenderBender Weekly News Update: 6/4/20
Advance: Getting in Front of Customers Digitally
How I Did It: Bouncing Back from the Pandemic
MSO Podcast: Lead Your Team Through COVID-19
AUDIO: FenderBender Weekly News Update: 5/28/20
AUDIO: FenderBender Weekly News Update: 5/24/20
From the Editors: The Mindset Every Leader Needs to Adopt
AUDIO: FenderBender Weekly News Update: 5/12/20
AUDIO: FenderBender Weekly News Update: 5/8/20
FenderBender Audio News Report: 5/1/20
VISION: Geofencing Marketing 101
Disrupt: The Greatest Season of Learning
ADVANCE: Managing Stress During COVID-19
AUDIO: FenderBender Weekly News Update
MSO Podcast: Marketing During Uncertain Times
AUDIO: FenderBender News Update, April 15
From the Editors: COVID-19 Survival Tips
AUDIO: FenderBender News Update, April 8
How I Did It: Working With Your Family
How I Did It: Creatively Marketing a Shop
How I Did It: Thriving Amid COVID-19 Outbreak
ADVANCE: Explaining Lending Options During Pandemic
Disrupt: The Importance of In-house Training
AUDIO: FenderBender News Update, April 1
Advance: What You Need to Know About Data Access Laws
AUDIO: FenderBender News Update, March 25
MSO Podcast: Securing a Satellite Location
Disrupt: Giving Back During the COVID-19 Crisis
FenderBender News Update: March 18, 2020
How I Did It: Leading With Your Best Self
FenderBender News Update: March 10, 2020
Marketing 101: Overcoming a Small Staff
From the Editors: How to Regain Energy as a Leader
AUDIO: Mid-Week Collision Repair News Recap
Vision: CARSTAR President on the State of the Industry
Vision: The Merits of Hands-On Leadership
How I Did It: Tips for Dominating Rural Markets
From The Editors: The Hiring Tips You Need to Know
Vision: Considerations When Changing Shop Locations
MSO Podcast: Hiring for Multiple Locations
Disrupt: Time to Rethink Restoration Work?
Vision: Achieving Work/Life Balance
How I Did It: Staying Energized Professionally
Disrupt: The Outlook for OEM Certifications
Advance: The Future of ADAS Repairs
HowI Did It: Increasing Sales Quickly
How I Did It: Effective Problem-Solving
Vision: Inside the I-CAR Revamp
MSO Podcast: Setting Goals for the New Year
Disrupt: Marketing Your Shop Via Text Messaging
How I Did It: VeriFacts CEO Assesses State of Industry
Vision: Pinpointing Top Entry-Level Job Candidates
MSO Podcast: Interview with a Repairer-Part 1
MSO Podcast: Overcoming Mistakes
Disrupt: Navigating Facebook Advertising
Adapt: Recapping the Sights and Sounds of SEMA
The Glue Pull Evolution
PODCAST: The Consolidation Threat
PODCAST: CREF Recognizes Student of the Year
PODCAST: Reinventing the Refinish Process - Part 2
PODCAST: Reinventing the Refinish Process - Part 1
PODCAST: Bracing for Evolving Vehicle Technology
PODCAST: Seebachans Urge Adherence to OEM Procedures
Improving Shop Work Environments for Women
PODCAST: Jesse James Talks Custom Builds
PODCAST: Improve the Durability of Bedliners
PODCAST: What’s New for SEMA 2019
Vision: A Look at Impactful Marketing Books
Disrupt: Advertising Deer-Hit Repairs
FenderBender Interview: McConnell Trapp
Adapt: Mastering Telematics Technology
Adapt: Effectively Researching Job Applicants
How I Did it: Learning from Adversity
MSO Podcast: Starting a New Venture
Vision: Fulfilling Your Leadership Goals
Adapt: Initiating an Inviting Environment
Disrupt: Creating Shop Floor Efficiency
MSO Podcast: Fostering Healthy Competition
Disrupt: Overhaul of New Shop Location
How I Did It: Spurring Business Growth
Adapt: Attending CIC for the First Time
How I Did It: Using Lean Processes Effectively
Vision: What to Know When Selling Shop Property
MSO Podcast: Flip the Script on Reviews
How I Did It: Creating Time for Both Family and Work
Adapt: Building a Positive Shop Culture
Vision: Leveraging Front-Line Employees for Customer Service
MSO Podcast: Social Media’s Influence in the Industry
Disrupt: Surviving Without DRPs
Adapt: Handling an Increase in Repair Work
Vision: Marketing a New Location
How I Did It: Tips for Public Speaking
Thriving in the Collision Repair Industry with a Customer-First Approach
Adapt: Marketing OEM Certifications to Clients
Vision: Utilizing an Underused Marketing Space
MSO Podcast: DJ Mitchell’s Tips for Finding Your Next Location
Adapt: Tackling Commonly Missed KPIs
Vision: Leading Inexperienced Employees
Disrupt: Vehicle Restoration on the Rise?
Vision: Tips for Load-Leveling Between Locations
MSO Podcast: DJ Mitchell Talks About Avoiding Stress
Adapt: Preparing for OSHA Visits
Vision: How to Dominate Your Market
Adapt: Protecting Shop Data
Vision: Filming Tips for Shop Commercials
Disrupt: Avoiding Hackers and Data Breaches
Adapt: The Value of Digital Messaging Services
MSO Podcast: DJ Michell Talks Leadership
Vision: Matt Dozios & the Culture of Extraordinary Repairers
How I Did It: Gerry Frank’s Blueprint for Success
How I Did It: Shop Succession at Gould Body & Paint
Adapt: Mastering Social Media Marketing
Vision: Metal in Madison
Disrupt: Blitz the Community
Vision: 2019 CCC Industry Outlook with Susanna Gotsch
MSO Podcast: DJ Mitchell Talks Consolidation
Vision: Effectively Mentoring Estimators
Adapt: Greg Lachner & Auto Body Training Solutions
Disrupt: Expanding Customer Service Roles
Adapt: Educating Your Staff on Evolving Vehicle Technology
Vision: How Body Language Affects Your Customers
Disrupt: Looking Outside the Shop
Disrupt: Preparing Entry-Level Employees for Success
Vision: New Shop, New Staff, New Challenges & Opportunities
Adapt: Preparing for Welding Tests
Adapt: The Full Picture of a Claim
Vision: Finding Quality Entry-Level Technicians
Jason Bogg’s Secrets to Effective Leadership
Disrupt: Customer Service Loyalty Secrets
Vision: Growing Leaders in Your Shop
Adapt: Choosing the Right Welder
Vision: What to Consider When Hiring a Millennial Manager
How I Did It: Robert Molina
Disrupt: How to Profitably Move Away from DRPs
Adapt: ADAS Technology & Your Shop
Denny Hecker on Body Shops’ Challenging Future
The Ongoing Debate: ACA on OEM vs. Aftermarket Parts
Vision: Finding the Perfect Manager for Your Shop
How I Did It: Kevin Conner
Disrupt: Forming a Social Media Game Plan
Vision: The Keys to Mentoring Managers
Adapt: Autonomous Cars & Your Paint Department
Disrupt: Making a Successful Move into a New Facility
How I Did It: Rocky Champion
Vision: The Keys to Managing Millennials
Adapt: Improve Your Paint Booth’s Longevity
Disrupt: Combating Insurance-Friendly Labor Rate Survey Bills
How I Did It: Tiffany Menefee
Adapt: Inside a New Robotic Paint Drying System
Disrupt: The Ins and Outs of Joining a Franchise
Vision: Coaching Your Team to Success
Disrupt: Get Your Employees Invested in Training
Adapt: Repairing vs. Replacing Plastic Parts
Disrupt: Keeping Your Staff Happy and Motivated
Adapt: The Importance of ADAS Calibrations
Disrupt: A System for Collecting Accounts Receivables
Vision: Be a Hungry (Yet Humble) Leader
Adapt: Preparing Your Shop for Hybrids/EVs
Disrupt: Build a Brand Your Team Believes In
Vision: Instilling a Positive Culture
Adapt: Analyzing Mitchell’s Blockchain Solution
What the Recent Lawsuits Means for the Collision Industry
The Choice to Consolidate
How Advancing Vehicle Technology Will Affect Your Shop
Attracting Students to the Collision Repair Industry
Tips for Hiring Front Office Staff
The Importance of Tracking KPIs
How to Build a Better Brand
From Military Service to Collision Repair
Grow Your Own Talent
Examining OEMs’ Increasing Influence on Collision Repair
Build a Better Industry
Mike Anderson’s Wish List for 2017
2016 Education & Training Survey
Improve Marketing and Culture with Philanthropy
Pre- and Post-Repair Scanning
Build a Customer-Focused Repair Process
Boost Business with Online Reviews
Mike Anderson on KPIs
Breaking Down Length-of-Rental Trends
Solving the Technician Shortage
Grow Your Social Media Marketing and Shop Leadership Skills
Improving Collision-Insurance Relations
The Collision Repair Industry’s Aluminum Shift
Mike Anderson’s Wish List for 2016