All Episodes
CX Files — 442 episodes · page 5 of 5
Mark Davies - PA Consulting on Customer 4.0
Christine Bardwell - Oracle - An Omnichannel Future For CX
Sarah Metcalfe - EX, CX, And Great Managers
Amit Shankardass - Digital vs Human CX
Vadim Anikanov - Smart Speakers Alexa/Home/Siri
Wendy Shlensky - HGS - CXOutsourcers and BPO in 2019
Ed Thomas - GlobalData - AI and CX
Miya Knights - Amazon and Retail
Peter Ryan - 2019 Front Office BPO Omnibus Survey Results
Maxine Holt - Ovum - Cybersecurity
David Rumble - gobeyond - offshoring
Nuno Horta - Grupo Ageas
Tamar Ravelli - Talingual
Mike Havard - Ember Group
Atul Vashistha - Neo Group - Third Party Outsourcing Risk And CX
Steve Morrell - ContactBabel
Patrick O'Brien, GlobalData Retail - Retail and CX in 2019
Loren Moss, Unido Digital - Demographics and CX Channels
Vit Horky - Customer Service In The Transhuman Age
Mark Angus - CXOutsourcers
Jens Butler - Tech Research Asia
Melissa O'Brien - HfS Research
Peter Ryan - Ryan Strategic Advisory (CX in 2019)
Steve Weston - SK Weston & Co
Andrei Lepeyev - IBA Group
Stefan Osthaus - experience5
Jim Farnsworth - SYKES
Graham Brown - HGS
Traci Freeman - Believe Consulting
Yoni Epstein - itelbpo
Morris Pentel - The CX Foundation
Thomas Reby - Google
Giovanni Tavani - Royal Canin
Stephen Loynd - Frost & Sullivan
William Carson - Concentrix
Simon Dillsworth - Praxidia
Matt Sims - CEO, Teleperformance UK & RSA
Calum Chace - AI and CX
Daniel Hulme, CEO Satalia
Shep Hyken
Peter Ryan, Founder of Ryan Strategic Advisory
Are Regional Trade Associations Stuck In The Past?
CX Files