All Episodes
Future Commerce — 631 episodes
Cartographies of Meaning
*TEASER* The Oreogate Lady Is NOT Real!
Retail Media In Your Ears: Inside Dollar General's 21,000-Store Audio Network
2026 Signals We’re Tracking: Commerce Evolves (Again), the Monoculture is Back, and Celebrity Prevails?
Shopify Earnings Go Wild, and American Retail is OVER.
Enter Through the Gift Shop: Inside MoMA's Retail Journey
Commerce Media's Day Two: The Agentic Shelf and the Measurement Reckoning
*TEASER* The Dire State of Consumer Trust In 2026
Bedfellows: How Boll & Branch Keeps Humans and AI in the Same Sheets
VC Partner Predicts the Next Billion-Dollar Brand
Content, Communities and the Future of Publishing
The Future of the Funnel
Service Is the New Storefront
From One to Ten Million Sends in One Month: Marketing is Orchestration Now
Owning the Social Moment
Memory Is the New Competitive Moat
K:LDN 2026: The Architecture of Meaningful Connection
*TEASER* Was E.T. Slimy or Dry?
Korean 'Dopamine Sites' Let You Shop Without Shopping
Inside Lululemon’s Resale Engine
The Machine Ate the Storefront, PayPal Mapped the Collapse
Nearly 1B Strong: Snapchat Has Retail’s Most Overlooked Audience
After Dark: "You're Not A Visionary, You're A Vendor"
LIVE @ Google Marketing Live: The Infrastructure Connecting Your Agent to 60 Billion Products
LIVE @ Google Marketing Live: How Google is Taking the 'Drudgery' Out of Shopping
LIVE @ Google I/O: Universal Cart, Agentic Payments, and the Protocols Powering the Agent-Mediated Economy
AP x Swatch x Mass Brand Psychosis
The Internet’s Aperture Is Shrinking
POSSIBLE’S Potential: The Hallway Track Leads to the Beach
Paris Hilton's 11:11 Media is at the intersection of Celebrity, Social Commerce, and Culture
AI Can Be Your Therapist, But Never Your Partner
We Already Lost the Power Race to China. Now What?
How Furniture.com Repaired Furniture Shopping For Everyone
Everything Is Trained On You: Inside the World Model Layer
The Blueprint for Independent Brands with eComFuel
LIVE at Shoptalk Spring: Architecting a 360° Wedding Ecosystem with David's Bridal
LIVE at Shoptalk Spring: Retail Media Confessions, Hype Cycles, and the Creator Reckoning
LIVE at Shoptalk Spring: Wing’s Heather Rivera on Five-Minute Futures
*TEASER* Baptist Oreos, Anglican Biscotti
Shoptalk Spring Recap: STRATA, Snoop Dogg, & the Simulacra
The Live Commerce Window Is Open Now
The Room Where Retail Happens feat. Zia Daniell Wigder, Shoptalk’s Global President
The Agent Has Left the Building
McDonald's CEO Ate a Burger Like He Was Defusing a Bomb
Consolidation Is Power: Insights from eTail Palm Springs
Cracking the Viral Code: Creators As CMOs
Daily Harvest is Fighting the Wellness Hype Machine
Every Brand Spent $20M on 30 Seconds. Levi's Bought the Whole Super Bowl.
Supply Chain's AI Evolution: Infinite Simulations
Why Gap is Back: The Mattel Playbook for Brand Reinvigoration
How Brands Become Publishers In the Age of Distrust
[STEP BY STEP] The Spend Behind the Scale
[STEP BY STEP] Seizing the Seasonal Opportunity
[STEP BY STEP] Optimizing the Product Promise
Why 70% Unsubscribe: Solving Marketing's Personalization Paradox
*TEASER* David vs. the Raccoons
Our NRF 2026 Recap
Break Out of Spreadsheet Speed: Agility Strategies to Win the Algorithm
[STEP BY STEP] Carving New Frontiers: Selling Premium Cuts On Temu’s Fast-Growing Marketplace
[STEP BY STEP] Unlocking A Niche Category: Achieving 10x Growth In One Year with Temu Through Market Innovation
[STEP BY STEP] Building an Empire Through Cultural Connection: From Inspiration to Reach with Temu
Year-End Highlights: Lessons From Our Deepest Dialogues
[DECODED] The Future of Omnimodal: When Commerce Unlocks New Opportunities
Predictions 2026: Prepare for the Age of Autonomy
Predictions Victory Lap: How We Called 2025's Commerce Upheaval
[DECODED] The New E-Commerce Wars: When Brands Need to Earn Their Place in Consumers' Lives
Where Culture Happens, Commerce Follows
Shopify ‘26 Winter Editions: Tools for the Commerce Renaissance
[DECODED] Three-Party Commerce: Trust in the Age of Agents
Coach’s Big Store Move: Make You Forget You’re Shopping
First Look: 2025 BFCM Numbers Are In
[DECODED] Commerce in the Age of Context: When Buying Journeys Collapse
Black Friday vs. Propriety: Nothing Left to Sell
[DECODED] The Psychology of Perpetual Commerce: When Shopping Becomes Who We Are
Closing the AI Transformation Gap
The 2025 Holiday Reality Check
How Constraints Create Cathedrals
War of the Mediums: May the Best Story Win
Katherine Dee on Digital Hauntings, Friend AI, and the E-Girl Timeline
The 13th Month of Revenue
After Dark: Spooky Commerce, Matt Rife, and Annabelle Haunting on a Klarna Plan
Inside Pinterest’s Trend Prediction Machine
Primark’s Global Expansion Playbook: The Customer is Hero
How to Win Loyalty When Everyone’s On Sale
*TEASER* Diella Runs Procurement, Who Runs Diella?
Black Friday is Every Day
The 2030 Commerce Leader is a Cross-Functional Orchestrator
HigherDOSE and The Science of Feeling Good
When Algorithms Shop: How to Sell At the Speed of Culture
The Sports Brand's Guide to Fandom
The Sociology of Anthropologie
*TEASER* Skechers Goes Gooner
What Makes Stores Worth Visiting?
How Knix Leverages Authenticity in a Post-DTC World
[STEP BY STEP] Beyond the Store Floor: Designing Omnichannel Loyalty from the Inside Out
[STEP BY STEP] Meet the Connectors: The New Role of Store Associates in a Digital World
[STEP BY STEP] The New Community Store: Inside Brick-and-Mortar's Evolution
Kunle Campbell – Is Commerce in Conflict with Idealism?
How Brands Exploit Outrage
Rory Sutherland on the Fat Tail of Marketing
LIVE @ VISIONS NYC: The Stories Behind Our Spaces
*TEASER* GPT Brain Rot & the Bootloader Hypothesis
Gen Z's New Retail Experience Blueprint
*TEASER* Visas, Phones and the Verified Web
Commerce Crashes Cannes
Revisited: ‘The Uncorkening’
[DECODED] Step Into A Positionless Future
LIVE @ VISIONS NYC: “Five Thousand Years” Only Brands Survive
Rewind: Don’t Say Metaverse
[DECODED] The Power of AI-Enabled Ambition
Everyone Is Lying to You: The Trad Wife Industrial Complex
[DECODED] Unblocking the Exploration–Exploitation Dilemma
True Classic Wants to Be a 200+ Year Old Brand
[DECODED] Your Positionless Future is Limitless
*TEASER* AGI and Brain Hemisphere Surgery
Brands After Vibes: Branding in the Days of Slop
[DECODED] Positionless Marketing: Enter the Age of Hyper-Execution
Everything Must Merge
[After Dark] SINNERS: Wooden Nickels, Gold Sovereigns, and the Price of Power
Commerce as Sacred Symbol
*TEASER* Mustache Twirls and Bunions
Cringe Sincerity and the Return of eBay
The Great Consumption Crisis
Praying To AI in A New Cultural Climate
Everything, Everywhere, All at Once
The Next Wave of Marketers: Curious, Collaborative, Chaos-Embracing
The Marketer’s North Star is Myth
*TEASER* Twizzlers and Tariffs
Reinventing David's Bridal with Kelly Cook
The New Era of Media with Tasteland
Ulta’s Blueprint for Digital Beauty
Gen Z Buys the Vibe, Gen X Pays the Bill
SkinnyTok, Russian Propaganda, and PepsiCo’s Poppi Proposal
*TEASER* The Measure Your Erection Cult?
Vibecoding Our Way Straight into a Recession
The Dystopic Future of Social Commerce
*TEASER* USPS and Apocalyptic Thinking
Biohacking Too Close to the Sun?
The Mind-to-Market Future is Infinitely Shoppable
Ecology and The Death of Culture™
*TEASER* Shopify's CriYeezus Response
The Surveillance Generation
7 Creative Trends Shaping DTC in 2025
*TEASER* David Lynch's Legacy: The Essence of Evil
We Are So Back: Yuppies, Starbucks, and Gen X
The Magic of Cultural Hitmaking With Ana Andjelic
After Dark: Dandruff, "Digital Blackface," and Rewatching Back to the Future 2
Agentic Ghettos: When Silicon Meets Sapiens
The Future of Timelessness
Predictions 2025: The Rise of Gen X & Americana
Year-End Roundup: Best of 2024
FC Radio Theater: A Day in the Life of Nana Alexa
FC Radio Theater: The Wrong Part
FC Radio Theater: Dissociating at Costco
The Dark Forest of Creative Capital
"What is Reality?" FC LIVE at The Moore, Commerce Conversations at Sea 2,0
Kate Fannin: “We Should Measure ROE — Return on Experience”
Coding Taste Into Tech
[STEP BY STEP] Stop Chasing Vanity Metrics
[STEP BY STEP] Going Global With Data-Backed Confidence
[STEP BY STEP] The Secret to Smarter Meta Ad Spend: Guess Less With A Winning Mega Data Platform
Outsmart the Black Friday Email Frenzy
Communicating Context Across Cultures
*TEASER* Oh, Sorry, TWO MICHELIN STARS
The Ghosts of Pike Place Market
The Haunting at Toys ‘R Us Sunnyvale
You Can Buy Haunted Dolls on eBay
The Battle for Originality
The Future of Buying Software?
AI Agents Are Here. “Brands” Might Be In Danger.
The Future Consumer is Omnimodal
Sur La Table’s Head of Brand Marketing on AI, Strong Leadership, and Secondhand Influence
What's In Our Future: The Fall Lineup
Don’t Say Metaverse
*TEASER* "Sounds Fishy"
The Sweat Lookbook
Game Face: Female Athletes Are Redefining Commerce
Rewind: The Secrets Behind the Magic Quadrant
Rewind: Shifting Trends and Prevailing Patterns
Rewind: Shopping with Ghosts
Technological Progress Through Multiplayer Behavior
Rewind: AI, Classism, and the Digital Divide - Revisiting Episode 51
Monoculture in the Modern Age: How a Fragmented Media Landscape Co-Creates Moments that Matter
How Liquid Death is Murdering Marketing
Visions Live: Let's Get Personal: Creating Connection in the Age of AI
Blurred Lines: The False Dichotomy of Physical vs. Digital Spaces
From Cart to Checkout: Enhancing the Outdoor Retail Experience
Unlocking the Potential of Creator Networks
Climbing New Heights: The Future of Outdoor Retail
*Teaser* CRAIGSLIST SWITCHBLADE
Frictionless isn't Fictionless
What is Futureproof For Gen Alpha?
The Future of B2B Innovation
[DECODED] Frictionless Falsehoods
Creating Credible Content and Community-Building Collabs
*Teaser* Microplastics in my WHAT?
[DECODED] Wisdom and Witticisms
Building Culturally Intelligent Brands
[DECODED] Polymaths and Philosophers
Are we Post-“Point-Solution” in eCom?
[STEP BY STEP] Data-Centric Decisions for Culturally-Relevant Brands
[STEP BY STEP] Exploring Channel Diversification for DTC Brands: How to Expand and Not Explode
[STEP BY STEP] Maintaining the Cool Factor: Scaling Your DTC Brand in Traditional Channels
[DECODED] Conjectures and Commerce
Pickleball and the Enthusiast Economy
*Teaser* IMMUNE TO ADS
Blink to Pay
[DECODED] Potential and Prodigy
All Hail the Corporate Anniversary
“Total Eclipse of the Cart"
The Endless-ish Aisle
The Future of Brand Activations feat. Paola Pugliese, Frette
*Teaser* NEVER GO FULL MOANA
The Nerds Will Save Us
TikTok Shutdown: "Platforms Represent Both Opportunities and Risk" (feat BK Beauty)
The Addiction Economy
*Teaser* EMERGENCY POD: Klaviyo Launches Professional Services
Why Haven’t Macro Trends Changed for the Last Few Years?
Building Retail Right
*Teaser* Luddite Luxury, Acorn-Based Economies, Starbucks Star Days as Economic Indicator
#339: Author Kyle Chayka and “The Tyranny of Visibility”
“The Tyranny of Visibility”
When Technology Changes, Context Changes
Applebee's and the Rise of Boring Memberships
After Dark: Yotpo Pricing Update, Trendcore, Reading List 2024
Our 2024 Annual Predictions
BURLYCORE in ‘24: Bring Back the Hackers
MUSES Live: Print Isn’t Dead — “TechBasel” and the Web3 Comeback (feat. Deana Burke and Blake Finucane, Boys Club)
MUSES Live: The Science of Movement: The Muse of Dance (feat. Tam Gryn and Arantxa Araujo)
MUSES Live: The Future of Consumer (feat. Michael Miraflor, Chief Brand Officer at Hannah Grey and Alexa Lombardo, Atomic8)
MUSES Live: The Commerce Opportunity for Robotics in the Art World (feat. Chloë Ryan, Acrylic Robotics)
MUSES Live: The State of Commerce (feat. Sachin Pawa, Resale.com and David Hoffman, Next Big Shop)
MUSES Live: The Art of Personalization and Marketing (feat. Ashley Baltz, Dotdigital)
BONUS: Walmart's "Add to Heart" RomCommerce Wrap-Up Show! (feat. Rhian Beutler and Jaci Jackson)
Memory Morphing: How Media Reshapes Recall and Taints Nostalgia
Taking High-Level to the Rooftops
Who Participates in the Multiplayer Future?
"Add to Heart": Parts 1-6 of Walmart's New RomCommerce Series
*Teaser* Cuts vs. Minted, Pricing Conspiracy Theories
The Rise of Workflow Automation: The ServiceNow Agency Opportunity in the Enterprise
*TEASER* Goat Yoga, Telfar Sells Out (Literally), Cults
Boys Club v. Future Commerce
*TEASER* C.A.R.O.L., Media Consumption Guilt, Tipping Robots
The Power of Generosity in Commerce
After Dark: LinkedIn Genealogies, The Toilet Bible, Costco Connection Magazine, and the “Golden Age of Discipline”
[DECODED] Additive to the Cart: CRO Decoded
The Collapse of Convoy
When Selling Out is Buying In
“Decoding” the Gartner Magic Quadrant
Constraints and Limitations
Maximizing Competitive Intelligence
Commerce is Counterculture? The Rise of the Critic Class
"I Do Not Consent to Your Livestream" - Rapid AI Adoption and Its Effects on Commerce
The Lover’s Drive
[DECODED] Great Products Begin with Customer Service: Redefining CX Across Industries
"An Editor-in-Chief" for Commerce"
Frequent Flier Free-Agency
The Daring Creator
[DECODED] You Get What You Measure
Pizza Commerce for a Pizza World
Follow the Muse
Consumer Muses & Strategic Innovation
The Relatable Everyman
[DECODED] The Key Roles of Product Development
HalloThanksMas is Upon Us
Dating, Dupes, and “Delulu:” Lovers and Outlaws
The Lighthearted Jester
[DECODED] The Secret to Successful Product Development: From Data-Driven Decision Making to Intuition
Culture is the Future of Commerce
"The Balenciaga Pope"
The Steadfast Hero
"Blimp Commerce"
Bandwagon Bandwidth: Should Every Company Be a Media Company?
The Sage's Wisdom
Barbenheimer: Nostalgia, Retail, Recall, and Relevance
Looking for Love and Meaning in All the Wrong Places
The Way of the Outlaw
Our Sh*tty Robot Future
AI Should Empower Your Workforce, Not Replace Them
The Magician's Power
[INFINITE SHELF] Succession IRL
Winner Sells All
The Brand Beyond the Box
The [True] Cost of Convenience
The Caregiver's Mission
[STEP BY STEP] What Frameworks Should I use to Qualify Good Software for my Business?
[STEP BY STEP] What is the Importance of Consolidating my Technology?
[STEP BY STEP] What Does “Fully-Integrated” Mean in the DXP Era?
[STEP BY STEP] Mastering Omnichannel Integration for Seamless Shopping
[STEP BY STEP] What Does “Seamless” Mean in my eCommerce Operations?
Mockup Madness: The Gamification of the Checkout Experience
A Hero's Journey
Navigating Legal Landmines
Breaking the Hedonic Treadmill
Ignorance Plus Desperation
“23 Metrics That Matter”
The Future of eCom is Dead Celebrities
Leveling the Playing Field for U.S. Small Businesses
TikTok Organic Can Lead Product Innovation
How Thingtesting Became Yelp for DTC and CPG Brands
"The Digital Natives are Analog-Curious"
Ideation Platforms Enable Creativity
Healthy Cynicism, Best Practices, and the Everyman
In-store Innovation Helps the Road Runner Sports “Con-SHOE-mer” Go the Distance: LIVE from eTail Palm Springs
These Trends are Trending: Forecasting in the age of the trendscasting industrial complex
The Team of NO!
Disruptors and the Defenders of the Status Quo
2023 is the Year of Good Enough
"Shopify's Bait and Switch"
[STEP BY STEP] What is the Importance of Storytelling?
[STEP BY STEP] What is the Role of Solid Fundamentals in Scaling My Business?
[STEP BY STEP] How Do I Keep My Business Lean?
[STEP BY STEP] How Do I Vet for My Next Owner?
[STEP BY STEP] How Do I Architect my Business for a Dream Exit?
The Human Use of Human Beings
Crossing the Rubicon
2023 Predictions: Looking Back, Looking Forward
The Twelve Days of Future-mas
“If You’re Building for This Moment, You’re Already Late” Feat. Calvin Lammers, Managing Partner at Rare Eye
Our Favorite Product Placements in Film, Feat. Andrea Popova, CEO and Co-Founder of Consumer Packaged Goods Directory
Fingers and Scissors: AI Product Photography Feat. Sofiia Shvets, Founder & CEO of Let’s Enhance io and Claid AI
The Uncanny Ability to Balance Idealism and Enterprise Value, feat. Adii Pienaar, Cogsy
STEP BY STEP: Make B2B Sexy Again, with Bar Geron, Balance
STEP BY STEP: The Consumerization of B2B with Kirsten Green, Forerunner Ventures
STEP BY STEP: B2B Payments: The Final Frontier, with Paul do Forno, Deloitte
FOMO Is Not A Strategy [feat. Dr. Amy Gershkoff Bolles, Global Head of Digital and Emerging Technology Strategy at Levi Strauss and Company]
Deepfake the World
eCommerce is Violence
[STEP BY STEP] Platforms Don't Solve Problems, People do
[STEP BY STEP] Managing Complexity
[STEP BY STEP] The "B-Word"
[Step by Step] It Takes a Community
[Step by Step] The Open Source Business
Dirtbag Mode
The Emotional and Spiritual Burden of Expense Management
The Shift From Growth to Profitability
"A Larger Boat in Choppy Waters" (Pattern Acquires Onsen Towels, with Nick Ling, CEO)
The Quiet Builders
Is Private Equity Sexy Now? feat. Magdalena Kala
Funereal Commerce
[VISIONS] Episode 5: The Role of Commerce in Society
[Step by Step] What Exactly Is the Value in Headless Commerce? (Feat. Tyson Graham, Vue Storefront)
[Step by Step] How Do I Move From a Project Mindset to a Program Mindset? (Feat. Jon Reily, bounteous)
[Step by Step] What Is the Role of Data in Improving eCommerce Experiences? (Feat. Brian Walker, Chief Strategy Officer at Bloomreach)
[Step by Step] How Do I Choose the Right Technology Partners? (Feat. Michael Bernard, VP of Tax Content & Operations and Chief Tax Officer at Vertex)
[Step by Step] How Can I Make the Business Case for My Brand to Invest in Experience? (Feat. Ryan Bartley, Founder & CSO, fabric)
“A Level of Omnichannel That’s Never Talked About” feat. Karin Dillie
Web3 Provides a Mechanism for Loyalty
“The Algorithm Made Him Do It” (Vibes Over Data )
There’s Nothing New Under the Sun: IRL experiences are enabled digitally by web3 (feat. Seyi Taylor)
“Content Isn’t Community” (Feat. Kendall Dickieson)
[VISIONS] Episode 4: Our Sh*itty Robot Future
“The Uncorkening”
"Zuckerberg's Figma Mockups" (PLUS: A Grow NY Recap)
[Visions] Episode 3: Romanticism
[VISIONS] Episode 2: The Discourse
Building a Web3 Company After the NFT Crash (Feat. Brandon Martinez, SNKRHUD)
[Visions] Episode 1: A Prologue
Recapping Shopify Editions (Feat. Gil Greenberg, Checkout Promotions)
Decoded: How to Buy Software Well: The Digital Commerce Software Conundrum
“What Creators Owe To Their Audience” (Feat. Neil Shankar, Content Creator)
Economists Fight Club (The Great Reshuffle)
Decoded: The Vertical Limit: Commodity vs Complexity
“Retail Media is a Direct Channel to the Shopper” (Feat. Kiri Masters, Acadia)
Successful Leadership Requires Passion AND Discipline (feat. Jeremy Cai, Italic)
Decoded - Social Commerce: Authentic Context for a Socially Native Generation
Facing the Counterfactuals (How to Navigate the eCom Downturn)
The Mild Mild West (A Recap of RICE 2022)
“Ecom Now Means Electronic Commodity” (The Homogenization of Experiences)
Decoded - Our New Composable World: Rethinking the Way We Buy and Build Software
DTC Theory and The Innovator's Dilemma (eCom headwinds may disrupt the disruptors)
“An eCommerce Business Requires Two Halves of a Brain” (Feat. Kris Gösser, Shipium)
Decoded: “Developer to Consumer”: Metaverse, Web3 and the New DTC
The Evolution of Retail Trade Shows: RICE 2022 (Alicia Esposito, VP of Content, Retail TouchPoints)
“A Fractionalization of the Consumer Experience” (Feat. Ben Jabbawy, eCommerce Marketing School )
Plurality of Identity (Feat. Bryan Mahoney, Chord)
Policy is Spurring Innovation (Feat. Gaida Zirkelbach, Co-Founder and CEO of SustainaBase)
“Metaverse is Just the Internet Now” (Live from ShopTalk 2022)
[Step by Step] What are the Common Mistakes to Avoid in Cross-Border Commerce? (Feat. Peter van der Westhuizen)
[Step by Step] How Does Cross-Border Commerce Impact Supply Chain? (Feat. John Huelskamp, Flexport)
[Step by Step] What Changes Will My Business Face in Selling Overseas? (Feat. Craig Reed, GM of Crossborder at Avalara)
[Step by Step] How do I Begin Selling Internationally? (Feat. Kent Allen, Co-Founder of GELF)
[Step by Step] How Does Cross-Border eCommerce Work? (Feat Jason Nyhus, SVP of Global Sales at Digital River)
Talking S*** with Tushy (Feat. Miki Agrawal, Founder)
"The X-Factor": Live from eTail West Palm Springs (Feat. Tommy Lamb and Mary Grace Tifft, WITHIN)
Redefining Arbitrage (What if hard work is the real untapped opportunity?)
Announcing: Casting Visions (Looking Beyond Commerce)
Conspicuous Consumption
The Big Show Must Go On (The Top 5 Takeaways from NRF 2022)
Magdalena Kala: "I'm a Consumer Needs and Wants Investor" (From DTC to Web3)
Relationship Commerce (Feat. Eddie Hsieh, Ordergroove and Daniel Kim, Hawaii Volcanic Beverages)
Our Favorite Shopping Scenes (What classic movies teach us about modern commerce)
2022 Predictions: Back to the Future
Mid-Season Highlight Special
"Pour Some Out for Old Yeller" (The Best of 2021)
“Algorithmic Secularism”: Reviewing the Big Ideas from 2021 on Future Commerce
“A Flat Line Isn’t a Flatline” — a BFCM Recap
The Year of Experiential Gifting (It’s All About Experiences )
"The Internet Has So Much More Potential" - For the Risk Takers
No Best Practices (Feat. Alex Greifeld, No Best Practices)
A Transaction Isn't an Exchange of Goods (Feat. Romain Lapeyre, Gorgias)
Introducing Infinite Shelf: Can We Stop Being So Binary?!?
“The Beer Distribution Game” - A Twitter Spaces Conversation (w/ Lakhveer Jajj)
The Creative and Relational Come Together (Feat. Rosa Hu, Yotpo)
In-Store is the Next Frontier for Digital (Feat. Roland Gossage, CEO of GroupBy Inc.)
Jingle All the Way- Welcome to Q4
“Millennial Golden Corral”, Expo East, and FOMO in DTC CPG (feat. Kendall Dickieson, DTC and CPG Nerd)
The Great American Mall Comeback - The Return of Mall Brands
"It's Just Not Who We Are"
Are Industry Events Ever Coming Back? Retail X and the Sacrificial Lambs of 2021
Report Alert: NINE BY NINE 2021
ASMR and the SaaSification of Experience (feat. Gary Benerofe)
Project Gigaton: The SMB and DTC Impacts of Climate Accountability (feat. Gaida Zirkelbach and Holly Lichtenfeld of SustainaBase)
Don't Call it a Pivot (feat. Emmett Shine, Co-Founder of Pattern)
Bye Bye, Third Party Data Tracking (feat. Ben Parr, President and Co-Founder of Octane AI)
“Spoiled For Choice”: Acquisitions and Roll-Ups for Amazon FBA and DTC (feat. Keith Richamn, Co-Founder and CEO of Boosted Commerce)
Modern Brands Need Waste Innovation (feat. Matt Bertulli, CEO of Pela)
Taking On International Fulfilment with ShipBob (feat. Casey Armstrong, CMO of ShipBob)
Walmart Health and the Consumerization Healthcare (feat. Marcus Osborne, Vice President of Walmart Health)
What does a CDP do? Provide Real Time Relevance at Scale (feat. Josh Francia, CGO of Blueshift and Houman Akhavan, CMO of Carparts.com)
Insights Per Minute- Shopify is subsidizing R&D with its App Developers
Millennials Think They Invented Everything
Fast Isn't Solving Payments, It's Solving Identity (feat. Domm Holland, Co-Founder and CEO of Fast)
[Step by Step] How Can I Leverage 3PL and xMS to Increase Revenue?
[Step by Step] How Can I Utilize Shipping to Curate a Great Customer Experience?
[Step by Step] How Can Marketplaces Leverage Shipping?
[Step by Step] How Can I Wield Shipping to Acquire New Customers and Build Loyalty?
[Step by Step] - Why Should I Prioritize Shipping in My Business?
“Bigger Than the Plant-Based Revolution” feat. Kevin Rutherford, CEO of Nuun Energy
Laser-Focused on Profitability (feat. Pashmina Lalchandani, Co-Founder of Bar & Cocoa)
For The Love of Content Creation - feat. Aja Singer, Brand and Strategy Consultant and Creator of For The Love
Rally and The Age of Fractional Ownership (feat. Rob Petrozzo, CPO of Rally)
The Future of eCommerce Agencies is Discourse- Our past informs our future decisions.
"Headless with a Brain" feat. Bryan Mahoney, CEO and Co-Founder and Henry Davis, CEO and Chairman of Chord
"Well Made": You Need to Have a Reason Why Something Should Exist feat. Stephen Ango
[Step by Step] Why Don’t Customers Trust a Five Star Review? (feat. Eric Smith, VP of Business Development and Partnerships at Shopper Approved and Ryan Garrow, Director of Partnerships Logical Position/Owner at Joyful Dirt)
[Step by Step] How Can I Turn Customer Segments into Personal Connections? (feat. Ben Parr, President and Co-Founder of Octane AI and Jason Wong, Doe Lashes & Wonghaus Ventures
[Step by Step] How Can I Get Product to Every Customer in Two Days or Less? (feat. George Wojciechowski, VP of Partnerships at Shipbob and Babs King, Founder and CEO at Fleo)
[Step by Step] Can Product Returns Build My Brand? (feat. David Sobie, CEO and Co- Founder of Happy Returns and Zach Goldstein, CEO and Founder of Public Rec)
[Step by Step] How Can Brands Compete with Amazon? (feat. Adam Gardner)
Brands and the Snyder Cut
"Building in Public" – How Building a Podcast Led to Personal Growth
Ecom for New Moms: The future of parenting at the intersection of technology and digital commerce (feat. Ingrid Milman-Cordy)
Shopper Discovery and the Convergence of the Meta & the Physical
Instacart for CMOs: The Four-Sided Marketplace, feat. Kiri Masters, Author of Instacart for CMOs
Non-Fungible Podcast: NBA Top Shot, Fractional Ownership, and Meta Mortgages
“Adorkable” Brands, Blands, and CARLY (feat. Ben Schott, Bloomberg)
“The Most Sustainable Product is One That Already Exists” feat. Adam Siegel, Founder of Recurate
The [Broken] Circle of LIfe
10 Trends. 70 Pages. 1 Future. Vision is here.
ShopShops Liyia Wu: “We’re Enabling a Generating of Prolific Creators”
Net Neutrality and the Deplatforming of Trump (feat. Danny Sepulveda - SVP Policy, MediaMath)
"Your Tool, Your Sword, Your Treasure": Corporate Leadership in the post-Trump era
"2-Day is Too Slow": How Darkstore's FastAF is Delivering on the New Customer Expectation, feat. Lee Hnetika, Founder and CEO
Divergence: 2020 in Retrospect, feat. Sucharita Kodali, Vice President and Principal Analyst at Forrester
Are We Human, or Are We Just a Bunch of Sensory Inputs? What's the difference exactly? feat. Daniel Dixon, Co-Founder of Mixy
[Step by Step] What Tools Can a Small Brand Use to Automate Customer Engagement? feat. Kaylin Marcotte, Founder and CEO of JIGGY
[Step by Step] What Tools Can Help Me to Tell My Brand Story?
[Step by Step] How Can I Use Marketing Automation to Get More Done with Less?
[Step by Step] How Can My DTC Brand Compete with Established Brands?
Smelling the Roses with Sunny Chadha, Co-Founder and CEO of Venus ET Fleur
"How Can DTC Brands Compete?" Step by Step Season 4 Trailer
Cooperation, Inspiration and Discovery, feat. Sherline, Founder and CEO of co-op Commerce
Robot Work vs. Human Work, feat Ferris Jumah, Founder and CEO of Surge.ai
[Step by Step] How to Build Sustainable CX and Avoid Burnout?
[Step by Step] How Does CX Address Modern Customer Expectations?
[Step by Step] How Does CX Drive Lifetime Value? (feat. Melanie Travis, CEO at Andie Swim)
[Step by Step] How to Move From a Contact Center to a Revenue Center?
[Step by Step] How Do We Evolve from Customer Support to Customer Experience?
Content is King, Channel is Queen, feat. Michelle Grant, Salesforce
The Magic of Logistics? Data and Optimization, feat. Jason Murray, Co-Founder and CEO of Shipium
There's a Nerd For That - Farfetch, Instacart, and Connecting Shoppable Experiences
The New DIY: Retail Opportunity in the Passion Economy
“I Wouldn’t Allow Our Business to Become Dependent on One Channel" feat. Damian Soong, Co-Founder and CEO of Form Nutrition
A Tale of Two Recoveries: Popshelf, The K-Shaped Recovery, and Spending Power
Parade: Reimagining a Value Brand, feat. Jack Defuria, Co-Founder and Chief Digital Officer
Capital and the Creator Economy: Two Conversations with Sari Azout
The Anti-Blands: Existential Brands and the New Dadaism
CPG: "Around You, On You, In You"
"Low-Cost Indulgence" feat. Mayssa Chehata, Founder and CEO at BEHAVE Candy
Walmart's Midlife Crisis: The Rise and Fall of Small Business in 2020
Pants = Tyranny: A Retail Rebirth Report Review
Employing the Highest Levels of Integrity, feat. Nilla Ali, SVP of Commerce at BuzzFeed
“The Plan Was Always to Go Back to Membership” - feat. Jeremy Cai - CEO at Italic
Announcing NBCUniversal Checkout, Feat. Evan Moore, Vice President of Commerce Partnerships
Rethinking Everlane on the Nine by Nine Report: Part 2 of Nine by Nine Retrospect
Rethinking Everlane on the Nine by Nine Report: Part 2 of Nine by Nine Retrospect
Timeless, Thoughtful, and Sustainable, feat. Kyle Hoff, Co-Founder & CEO at Floyd
Streamline and Simplify - feat. Keith Anderson, SVP of Strategy & Insights at Profitero
Announcing Retail Rebirth: A Report from Future Commerce
Stairway to CEO: Trailblazing in Style with Brian Ree, Co-Founder & CEO of DAILYLOOK
What Makes a Brand Meaningful? A Nine by Nine Report Retrospect
The Digitally-Enabled Local Business: Transitioning OfferUp’s Platform from C2C to B2C (feat. CEO Nick Huzar)
Reflections on Gladly's 2020 Consumer Expectations Report feat. Joseph Ansanelli, CEO at Gladly
Fixing a Practice That Doesn't Align with Values feat. Coulter Lewis, Founder & CEO at Sunday
Announcement: Stairway to CEO Podcast Joins Future Commerce
Pictures to Paint of a Better Future
The Yes: App? Department Store? Personal Shopper? Well. Yes. - feat. Julie Bornstein, CEO & Co-Founder at The Yes
"People Aren't Buying Into A Story, They're Buying Into A Community" - feat. Melanie Travis, CEO & Founder of Andie
"Our Base Sense of Self is Heightened Right Now"
"The Beginner's Mindset is Full of Possibilities" - feat. Jai Jung Kim, Founder - Hydrant
"Scrappier and Faster" - Using GDocs to Build Community
"The Fight Of My Life" feat. Christina Stembel, CEO & Founder of Farmgirl Flowers
"The Consultation Is Not Where It Begins And Ends" feat. Ariel Kaye, CEO and Founder of Parachute
Gen Z Founders: "Grind and Put In the Work"
"Customers Need Safety" - feat. Summer Jelinek
Wyze Leadership: "This Changes the Climate Going Forward" (feat. Anthony Potgieter, Wyze)
Brands x Better feat. Adam Bridegan, CMO - Rhone
Consumer Spending to Follow Maslow's Hierarchy, feat. Jake Cohen, Director of Product Klaviyo
Bright Spots Amid Chaos - eCommerce Leadership in the COVID-19 Economic Crisis
Uncharted Territory: Amazon and COVID-19 (feat. Kiri Masters)
Make the Data Come Alive: Vision 2020 Retrospective feat. Rachel Swanson, Founder of Method + Mode
The Future is What You Make of It. Shape Your Future.
The DTC Echo Chamber, feat. Ingrid Cordy, Guest Host
[Step by Step] Where Does Data Fit Into My Tech Stack? feat. Dan Nephew, Director of System Operations at Lovepop
[Step by Step] What Happens After the Buy Button? feat. Grant Van Kirk, Head of Finance at ROKA
[Step by Step] What Role Does a Tech Stack Play in Customer Retention? feat. Alida Sholl, Director of Operations at Rep Fitness
How Do I Acquire New Customers? feat. Andy Zuro, President at ZLINE
[Step by Step] How Do I Build an eCommerce Tech Stack? feat. Scott Hill, SVP of Product at Brightpearl
Buy Better: Empowering Customers to Know the Impact of a Brand (feat. Sandra Capponi - Founder, Good on You)
"Affiliate Is A Very Tricky Word" w/ Nilla Ali, Senior Vice President of Commerce at Buzzfeed
What Can Retail Learn from the Performing Arts? - w/ Aubrey Bergauer, San Francisco Conservatory of Music
The Skill Set of the Modern CMO (w/ Ian Leslie, Industry West)
Monoculture is Dead: LIVE from NRF 2020
Vision 2020: A Future Commerce Podcast on the State of Retail, presented by Gladly
How Accurate Were our 2019 Predictions?
"You See the Glory, But You Don't Know the Story" w/ Audrey McLoghlin, Grayson
Climate Neutral: The New Minimum Standard for Corporate Responsibility
[Step by Step] How Can I Successfully Sell My Business? (Michelle Cordeiro Grant, Lively)
[Step by Step] What is Private Equity and When Do I Need It? (Jeremy Muras, Lion Capital)
[Step by Step] How and When Do I Raise Venture Capital? (Robin Li, GGV)
[Step by Step] What is Venture Capital, Anyways? (Brian O’Malley, Forerunner Ventures)
[Step by Step] Retail Funding 101 (Jordan Knapp, Jamie Oliver, Shopify Plus)
Coming Soon: Step by Step, a New Series
"The High and Low Can Exist Together" w/ Jeff Carvalho, Highsnobiety
"Subscriptions Are a Tool, Not a Model" (w/ Mike Lackman - CEO, Trade Coffee)
"Local is Power" (feat. Alistair Crane, CEO @ Hero)
"No Money. No Sales. No Customers. Start From Absolute Zero." (feat. Megan Whitman, CDO @ Kopari Beauty)
Tracksmith: Unapologetically Premium (feat. Matt Taylor, CEO)
Monday Update #003: Climate Neutral, The Conscious Closet, Launch of Everybody and Everyone
Ideation as a Discipline (w/ Ishani Gujral, Madrona Venture Labs)
RXBAR CMO: "No Bullsh*t" is Never Going Away
Environmental Data: Optimizing Supply Chain (w/ Hugh Holman, Observa)
Monday Update: Klaviyo:BOS
Bringing Commerce Closer: Audience First (w/ Evan Moore, NBC/Universal)
"Citizen Commerce: Growing Big While Staying Small" (w/ Jules Pieri, The Grommet)
Traditional Brands Must Be Less Afraid to Fail (w/ Bob Meixner, Oracle)
NO SHOW TODAY. #strikewithus #climatestrike
Amazon: Equal Opportunity Addiction - an Interview with Kiri Masters, Author "Amazon for CMOs"
"We're Not Selling Products. We're Selling a Way to Use Your Time" an Interview with Pattern Brands
Focused Brands Find Their Audience (w/ Emily Singer, Chips + Dips)
BONUS: "Green Commerce": An Interview with Chelsea Clements, Performance Marketing @ Green Growth Brands
Shopping as Yourself Online (w/ Sabrina Abney, Mizzen + Main and David Pastewka, Drapr)
Monday Update: The Future Commerce Sustainability Initiative
"Off-Platform": Building Tools to Discover the World (w/ Jeremy King, Pinterest)
"Meatless Mania"
The Attention Economy
August Bonus Episode - NRF Interview with Sheetz, Rituals
"Making a Lasting Impression in a Single Moment of Time" (w/ Charlie Cole, CDO @ Tumi and Joseph Ansanelli, CEO @ Gladly)
Trustwashing
"Late-Stage Capitalism"
Overcoming Choice Paralysis (feat. Claudine Bianchi, CMO at Zoovu)
Re-Commerce®
Store Closings in Reverse (w/ Ingrid Milman, e.l.f. Cosmetics)
Cheap Fakes
"Chipotle is Woke Subway"
"Real Estate as a Luxury Impulse Purchase"
"Challenging the Design Normative"
Is Conversational Commerce a $112B Opportunity?
"Mood Ring Garter Belts by Subscription"
Global Accessibility Awareness Day 2019
"Cameras Literally Freaking Everywhere": Privacy in Exchange for Convenience
"Are We Being Fairly Compensated For Our Data?" (w/ Danny Sepulveda, VP for Global Government Relations @ Media Math)
"Deliciously Sinful" - Brand Sustainability in the Age of Impulse Luxury (w/ Ingrid Milman)
Bonus - Earth Day 2019
"Data-Driven Storytelling" - feat. Rachel Swanson, Method + Mode Research
"The Modern Consumer Has Trust Issues" feat. Scott Emmons, CTO at Current Global
"Shallow Fakes", Models and Robots - an Interview with SuperPersonal founder Yannis Konstantinidis
"I'm Lovin' It": Upselling french fries in the age of personalization
"Transforming Showrooms into Collaboration Spaces"
Capture a Customer, Capture a Household - Interview with Michelle Cordeiro Grant, CEO of Lively (Live at Shoptalk 2019)
Deep Fakes for Commerce: A New Era of Personalization for Retail
"The Intersection of Preferences and Intent" (with Chris Homer, CTO @ thredUP)
"Bottle Up Kindness" (w/ Ingrid Milman, Ann Taylor)
"The Future is Driven by Failure"
"Controlling My Data Should Be a Fundamental Human Right"
Annual Predictions Episode - 2019 Commerce Trends and Technology
"Ingredient Brands are the Future" Live from NRF 2019
"Instagrammable Moments" Live @ NRF 2019
"New Commerce" with Brandon L. Singer, Cushman Wakefield
First Look: Mobile Optimization Study
Wayfair: Building Durable Customer Experiences
"Shopify LA" = Apple Genius Bar?
Amazon Cake Mix®
"California Is Our Only Hope"
"Right on Target"
"New Ways of Engaging Old Models" (w/ Stefanie Botelho, CEO Fitzroy Toys)
Shop.org 2018 Innovation Lab
"There's Always Money in the Banana Stand"
"Email is a Global Identity Platform" (w/ Allen Nance, Emarsys)
"Clicks to Bricks"
"Zucchini in a Cucumber Pile" w/ Sucharita Kodali
"There is No One Best Experience" (w/ Monika Kochhar, Smartgift)
"PANDA-MONIUM": The Great Build-a-Bear crisis of 2018
"We Shouldn't Have to Wear Juggalo Makeup"
"Choose Your Own Adventure" (w/ Dave Pelton, Vertex)
Community as a Retail Differentiator
"Nirvana of Personalization"
Manufactured Scarcity: Secondhand Commerce
"Sommoliers of Retail"
"Push Notifications for Chewbacca Bobble Heads"
"Secondhand is the New New" (w/ Ryan MacInnis)
"Leading Indicators of Unchecked Inflation"
Retail Renaissance: A Review of Shoptalk 2018
"Leadership is Not a Destination" - An Interview with David J. Katz
"Deep Fakes" - Weaponizing Artificial Intelligence
Bonus Episode: Interview with E-commerce Braintrust Podcast: Voice Commerce
Voice Commerce: Distribution vs. Brand (w/ Ryan MacInnis, Voysis)
We Pay a Visit to Amazon Go
An Anagram for Weyland-Yutani Corporation
"It's Twenty-Bleeping-Eighteen"
"Zero Mentions of Omnichannel" - LIVE at NRF 2018
Mine Bitcoin with Kodak for Fun and Profit (CES 2018 Review)
Virtual Reality You Can Feel (w/ Greg Bilsland, HaptX)
"Don't Underestimate What Can Happen in Just 1 Year"
"Microsoft Paint, but for Augmented Reality"
"Consumerism is our Religion"
"One Technology Leading to Another"
FC INSIDERS Giveaway - PLUS - sneak peek at Episode 52
AI, Classism, and the Digital Divide
"Retail Tech Moves Fast, We're Moving Faster"