All Episodes

The Strategic Role of Services in SaaS Growth with Jonathan Corey of Precursive

Unlocking Customer Success: Evolving Strategies with Jay Nathan

How to Launch Customer Success SQLs To Expand and Retain with Monica Trivedi

Driving Revenue Growth Through CSM with Chad Horenfeldt and Kristi Faltorusso

How Technical Should CSMs Be with Lizzy Rosen

Insights From a Customer-Focused CEO with Kris Rudeegraap

A Step-By-Step Guide To Running Digital CS

Voice of the Customer Programs With Dana Alvarenga

Unlocking Success: The Role of Forecasting in Business ft. Alli Tiscornia

Maximizing Customer Success Using Slack With Gözde Görce

Running a great Customer Advisory Board: Insights from Scott Roth with Alli Tiscornia

Mastering Your Career: Candid Insights on Leadership & Planning with Marija Skobe-Pilley

Delivering Amazing Customer Experiences with Daniel Viduya

GSD Podcast - Creating Rock Stars that Scale with Dan Ennis

Unlock Your Team's Potential with CSM Enablement Expert Sumitra Narayanan

Leslie's Greenwood's Path to Becoming a Community Builder

Taking the Stress Out of Go-Live Day: Tips and Tricks from Pat Muirragui

Unlocking the Hidden Treasure of High Value Consulting with Michael Burton

Implementation Tips from Cheyanne LaFrance

Onboarding Yourself: A 30-60-90 Day Guide with Erika Villarreal

Taking a Proactive Approach to CSM: Advice from Bernadette Risley

Jay Nathan is passionate about Customer Success and Community

Episode 35: Carly Agar helps CSMs get jobs

Episode 34: Slack as a Customer Retention Tool with Mike Molinet of Branch

Episode 33: $TFU (and Let Your Customers’ Voice Be Heard) with Bob London

Episode 32: An Industry Analyst's Perspective on Customer Success with Bruce Daley

Episode 31: Rachel Provan is helping new Customer Success leaders with their careers

Episode 30: Kristi Faltorusso - Step up, own your role, and be a force in the Board Room

Episode 29: The Impact of Ownership with Jan Young

Episode 28: Everything you need to know about Implementation with Meg Lovell

Episode 27: Deep Dive on CSM Enablement with Alex Medeiros

Episode 26: Customer Success Careers with Maranda Dziekonski

Episode 25: Shari Srebnick and Listening to your Customers

Episode 24: Deep dive into CS Ops with David Epperly

Episode 23: Onboarding, CS Ops and making it happen with Dana Soza

Episode 22: CSM Case Study - Turning service into (customer) success with Stephanie Kemp

Episode 21: Aaron Thompson on Customer Journey Mapping and how to avoid the Trough of Disillusionment with your customers

Episode 20: CSM CASE STUDY- Finance as a Service with Steven Byler of GrowthLab Finance-as-a-Service

Episode 19: Customer Success in the Pre-sales trial Phase

How to start your own Consulting Business with Michael Zipursky

Using the Consulting mindset to scale your company with John Kirkman

Diagnostic thinking to improve the Implementation experience with Pat Muirragui

Customer Success through Radical Transparency with Michael Buccellato

Building a successful startup implementation organization with Bradley Jones, VP of Implementation at Indeavor

Episode 18: Build your product to make sure Onboarding is successful with Cait Porte of Zmags

Episode 17: Discovering Discovery with George Jagodzinski of Intevity

Episode 16: How UX transforms the Customer Journey

Episode 15: Scott Roth, SVP Global Customer Success at Medallia

Episode 14: Customer Success Legend Diane Gordon!

Episode 13: Deep dive on Technical Scoping Projects with Randy Syring

Episode 12: How to reduce customer churn and Increase your B2b SaaS profits with Anita Toth

Episode 11: Scoping UX with Vik Kudesia

Episode 10: Innovating Services and Guaranteeing Success with Luiz Figueira of Gympass

Episode 9: Getting to Maybe- Selling Services with Dave Witting

Episode 8: Career Transitions in Professional Services with Andrew Fink

Episode 7: How to grow your Services team from 0 through IPO with Mark Holland of Toast

Episode 6: Project Management as an Art with Randy Cox

Episode 5: Scaling large services organizations and Customer Success with Adriana Zeman

Episode 4: Product to pure services, offshoring and using partners effectively with Bill Whitebone

Episode 3: Scaling Customer Success for Hypergrowth Companies with Renee Bochman of Salsify

Episode 2: From Special Forces to Design Leader with Richard Banfield

Episode 1: Professional Services at a Product Company and agency Reflections with Eric Elia

Intro - What this podcast is about and who we will be talking to