All Episodes
Habitual Excellence, Presented by Value Capture — 121 episodes
How Emplify Health Leaders Use a High-Performance Operating Model to Drive Results for Today and Tomorrow
Revered Clinical Leader on Leading for Today and Tomorrow in 2026
Solving the Growing Healthcare Communications Challenge with GenZ
When Leaders Decide to Change “The Way We Run the Place”
Leading Academic Health Centers for Excellence in 2026
Excellence in Value-Based Care
Episode 100 A Milestone in Habitual Excellence
How Not to Live With Chaos
Moving Upstream to Preserve Health
Dramatic Perioperative Gains … Sustained
Employees First, Customers Second, Shareholders Third.
Daily Management System 2.0 Brings Results at Lakeridge Health
The Voice of the Shingo Principles in Healthcare – Lessons from 7 Years Inside
Working to Leverage a Foundation of Clinical Integrity to Improve the Health of more than 40 Million Americans
Culture Is The Answer: Practical Success In The C-Suite From a Repeatable Playbook For Excellence
Celebrating 20 Years of Value Capture
Innovative ambulatory growth, focused on the fundamentals
World-Class Operations, Forward-Thinking Strategy: Lessons in Public Health Leadership
Beyond the Uniform: Dr. Kecia Kelly on Leadership and Veteran Care
From Metrics to Meaning: Shifting Focus in Healthcare Quality and Safety
Restoring Joy in Healthcare: Leadership's Role in Tackling Burnout
Beyond Results: The Power of Serious Leadership in Healthcare
The Courage to Lead: A Blueprint for Healthcare Excellence
WellSpan CEO Roxanna Gapstur, Leading the Creation of a Lean Management System - Update
Innovating Children's Healthcare: Strategies and Successes with Dr. Marc Gorelick
Leadership Redefined: The Paul O'Neill Approach to Success
Driving Routine Excellence in Healthcare: "The Pancake Syrup" Model
Journey Towards Habitual Excellence: Lessons with Ed Gainey
Healthcare Horizon: Strategies for Breakthrough Change with Ken Segel and Lou Shapiro
Leadership, Strategy, and Excellence in Healthcare: A Conversation with Dr. David Zaas
A Chief of Surgery's Leadership Journey
Getting to Zero Harm for Patients and Staff with DEIA and Psychological Safety Concepts [Webinar]
Preview: Getting to Zero Harm for Patients & Staff with DEIA and Psychological Safety Concepts
Understanding Moral Injury in Healthcare with Wendy Dean, MD
Webinar: Why Does the U.S. Need a National Patient Safety Board?
Preview: Why Does the U.S. Need a National Patient Safety Board?
Washington Health System CEO Brook Ward on Innovation and Iteration for Nursing and Patient Care
Using a Rapid-Cycle Learning System to Tackle Turnover & Attrition [Webinar]
Learn How to Reduce Nursing Turnover and Attrition in Healthcare — Free Webinar
HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence
Seizing the Healthcare Safety Opportunity: Using the “Playbook” of Paul O’Neill [Webinar Recording]
Webinar Promo: Seizing the Healthcare Safety Opportunity: Using the “Playbook” of Paul O’Neill
Leading With Safety: Leah Binder and Dr. Rick Shannon
Dr. David Zaas on Lean Management Systems in Healthcare
Dr. Susan Moffatt-Bruce on the Science and Culture of Continuous Improvement
Jeff Hunter on Managing Strategy with Focus and Agility
Denise Cardo, MD of the CDC Talks About Aiming for Perfect Healthcare With Zero Harm
Meghan Scanlon on Transitions and Reflections, To and Within Healthcare
Interview of Theresa Brown, RN on Her New Book "Healing" (Part 2)
Interview of Theresa Brown, RN on Her New Book "Healing" (Part 1)
Paul H. O'Neill Sr.: A Podcast From 2011 on Safety, Leadership, and More
Conversation With Vickie Pisowicz on The Value Capture Way and Her New Role
An Audio Summary of the Paul O'Neill "Playbook"
Sandra Geiger on Strategy Development & Deployment, Lean Culture
Dr. Eric Dickson on Lean Management in a Crisis (The Covid Pandemic)
Liz Long and Dr. John Anderson: Transforming Primary Care and Lean Management
Equity and Engagement: An Approach to Improving Staff Vaccination Rates [Webinar Recording]
BONUS: Ron Suskind on Paul O'Neill & "The Price of Loyalty"
Ron Suskind on the Timeless Principles of Paul O'Neill
Preview: Equity and Engagement: An Approach to Improving Staff Vaccination Rates
Donna Prosser and the Patient Safety Movement Foundation: Working Toward Zero Harm
Lisa Beckwith on the Relationship Between the Shingo Principles "Respect Every Individual" and "Focus on Process"
Applying Lessons from Autoliv (Manufacturing) to Intermountain Healthcare: Scott Saxton
Bill Boyd on His New Role as Director of Innovation, Learning and Networks
Applications of Lean Leadership Methods in Home-Based Care [Webinar]
Dr. Patrick Conway, CEO of Care Solutions at Optum
Dr. Fred Pinto on Lean Leadership, Improving Cancer Care in Brazil
Leadership for Safety, Problem Solving, and Continuous Improvement at Duke HomeCare and Hospice
Ken Segel on the Shingo Principle of "Create Value for the Customer"
Samuel Ashby, Legacy Health, on Fostering a Resilient Culture in Healthcare
Timothy Pehrson, President and CEO of INTEGRIS Health on Leading the Improvement Charge
Ken Segel on the Shingo Principle of "Create Constancy of Purpose"
Revisiting an Interview of Paul O'Neill, Sr. From 2011
Roxanna Gapstur, as CEO, Leading the Creation of a Lean Management System
Habitual Excellence Starts with Safety: Before, During, and After a Crisis [Webinar Recording]
Mike Bundy Webinar Preview: Habitual Excellence Starts with Safety — Before, During, and After a Crisis
Ken Segel on Command Centers and an Upcoming Webinar We’re Hosting
Dan Varnum on Developing People as Leaders in Healthcare
Paul O'Neill, Jr. Reflects on His Father — The First Anniversary of His Passing
Skip Steward on the Baptist Management System
Dr. Matt Pollard, Quality Improvement & Lean at Intermountain Healthcare
Dr. David Mayer: A Moon Shot for Zero Patient Harm
Rachelle Schultz: Lean, Learning from Toyota, Evolving Leadership, and Covid
Leah Binder: Covid, Patient Safety, and a New Focus on Nursing Homes
Shana Padgett and Ken Segel on the Shingo Model and an Upcoming Workshop
Dr. Lucy Xeonophon & Arthur Gianelli, Covid and Vaccination Lessons From New York
Panel: Improving the Covid Vaccination Process
Bill Boyd on Improving in an Experimental Way; A3, PDSA, Kata, and More
Iman Simmons on the Values of Joy, Love, and Social Justice, COO of St. Charles Health System
Alyson Gordon on Developing Everyone, Every Day to See, Solve, and Share
Rachna Shah, Ph.D. on Lean in Academia and the Role of Leadership
Rob MacIsaac, President of Hamilton Health Sciences and His Three Rules
Theresa Frei on Leading With Safety and Addressing Staff & Patient Covid Fears
Kedar Mate and Patricia McGaffigan on Workforce Safety & Patient Safety
Aravind Chandrasekaran on Continuous Improvement & Psychological Safety
Dr. Dan Carey, Virginia Secretary of Health and Human Resources
Dr. Tom Peterson on Healthcare Safety for Employees and Patients
Dr. Steve Muething on Improving Safety in Children's Hospitals
Cliff Orme on Hospital Leadership Lessons From Paul O'Neill
Patrick Anderson on the Lasting Influence of Paul O'Neill
Value Capture Team Member Thoughts on Patient Safety & Staff Safety, World Patient Safety Day 2020
Didier Rabino on the Three Systems of Lean
Ken Snyder on Shingo Principles and Lean
José Bustillo on Transferrable Principles from Lean Manufacturing
Rhonda Brandon on Culture, Dignity, Respect, and Excellence in Care
Paul Pejsa on Covid-19 Success Stories in Healthcare
Steve Spear on Learning with Paul O'Neill and "Yay Science"
Kathryn Correia on a CEO's Role in Better Delivering the Mission
Dr. Eric Dickson on CEO Leadership During Covid-19; No Layoffs, No Furloughs
John Toussaint, MD on Being Influenced by Paul O'Neill
John Collodora on "Sensitivity to Operations" (HRO)
Dr. Paul DeChant on Physician Burnout and Covid-19
Dr. Lisa Yerian on Patients First at Cleveland Clinic
Paul O'Neill on Dignity and Respect
Bill O'Rourke on Using Paul O'Neill's Playbook
Geoff Webster on Habitual Excellence
Ken Segel on Zero Harm and Theoretical Limits
Tony Milian on "Preoccupation with Failure"
Ken Segel Asks "What Can Leaders Learn? What Can Leaders Do?"
Paul H. O'Neill, Sr.: "The Irreducible Components of Leadership Needed to Achieve Continuous Learning and Continuous Improvement"
Trailer: Habitual Excellence