All Episodes
Knowledgebase Ninjas — 167 episodes
Writing Clearly in the Age of AI: Lessons from Stripe’s Ryan Young
Your User Is Already Angry: A Chat with James Beach
Why Human-Written Docs Are the Best AI-Optimized Docs - Gareth Brinn
Why Humans Shouldn't Write First Drafts - Prince Eze Onyeanuna
From Python to Technical Writing: A Cloud-Native Documentation Journey with Michael Uzukwu
Will AI Replace Technical Writers? The Future of Docs with Steev Kundukulangara
Technical Writing Leadership in the Age of AI — with Ramesh Aiyyangar, TechWritePro
From Developer to Tech Writer: How AI, Empathy & Localization Shape Modern Documentation
Role of Cybersecurity Documentation: Beyond Compliance with Abhishek Sahoo
No One Wants to Submit a Ticket: Role of Documentation with Rachel Johnson, Ripple
Building Down-to-Earth Documentation: Lessons from Cody Deitz
Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS
Writing Is the Smallest Part of Technical Writing: Understanding the Broader Role with Strahinja Milošević, Bitvavo
Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turnea
How Content Structure Directly Impacts AI Accuracy with Rahel Bailie, Content Seriously
Writing Documentation for Humans and AI: Insights from Sakshi Shah, Tesla
Being user-obsessed is key to effective documentation: Lynne Thompson, Technical Writer, Spence Consulting
Why Domain Knowledge Matters in Tech Writing – A chat with Alina Desiatnikova, Bolt
Rethinking Content Evaluation in the AI Era: Insights from Netra Pawar, Meta
Balancing Writing and Management Challenges: A chat with Jenna Ingersoll, Aristocrat
Exploring AI in Technical Writing with Jason Christie, Shopify
Introducing Document360 Global Writers Awards
How to Make Docs Effective & Mistakes to Avoid: A Chat with Pradeep, Coralogix
How AI Is Reshaping Documentation Workflows – Ankur Parekh, SnapLogic
Keeping Docs Structured and Manageable: Insights from Marco Spinello, Booking.com
Content Frameworks and Their Impact on Docs with Betty Mann, Oracle
Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security
How Content Operations Drive Consistency with Caley Burton, Cloudflare
Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle
Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google
Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce
Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME
Customer-First Documentation in the Age of AI with Kirsti Wall, Everi
The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI
Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco
Accessibility as a Core Writing Principle with Stacy Reed, Wavelo
How Consistency Builds Trust in Docs: A Talk with Kylee Thornton, Blue White Industries
Building a Documentation Team from Scratch with Paul Taylor, Anaplan
Information Architecture Is the Future of Tech Writing by Rina G, ContentMaster
Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems
Balancing Graphics and Text in Technical Docs – James Birkinshaw, Oracle
Tech Writing in the AI Era — A Deep Dive with Josh Bean from Amazon
Structured Technical Writing Process: Insights from Luke Bayler
Art of Simplification : Bridging the Gap Between Products and People with Matthew Olapade
Metrics That Matter: Exploring The Use of AI and Analytics to Optimize Technical Content with Renee Carignan
AI’s Role in Redefining Processes and Workflows
The Role of Audience Analysis in Creating Effective Technical Content
How Technical Documentation Empowers Developers
The Beginner’s Playbook to Technical Writing with Natalia Kloda, SAP
Topic-based authoring and single sourcing with Pooja Laxmeshwar, BAI Communications
Proposal Writing(RFPs): Steps and Challenges with Mickella Rast, Chenega
Information Architecture for Technical Writers with Lana Brindley, Shippit
User Manuals: Benefits and Best Practices with Syed Haroon Shah, Edetek
Exploring Use cases and Limitations of GenAI in Technical writing with Rene, Box
UX Writing: Breaking Down the Essentials
Docs-as-Code vs Dedicated knowledge base with Brianne Bennett, Opensee
Improving documentation with user feedback with Iga Koprowska, Akamai
Building developer-friendly API documentation with Hannah Kahn, Azion
Migrating documentation: Best practices and challenges, with David Ingram, Medallia
The Changing Landscape of Technical Writing with Mick Davidson, Aussie Broadband
Knowledge Management for Organizational Success with Eduarda Raddatz, Technical Writer, Matera
Crafting quality product documentation with Sofia Emelianova, Senior Technical Writer, Google
Transition to Technical Writing from Diverse Backgrounds with Beatriz Mejia, Technical Writer at Ben Fatto
API documentation: Components and Best practices, with Mark Wentowski, API documentation Specialist, TechWriteX
Discussing knowledge sharing and documentation metrics with Mysti Berry, Principal Technical Writer at mParticle
Navigating Team Dynamics in Technical Writing with Yael Basford, Senior Technical Writer, Akamai
Conversation on Technical communication, Ideal persona, and Integrating writers into development with Avi Chazen, Technical Communicator at Sage
Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus
Hard skills vs soft skills in technical writing with Jonathan Glassman, Senior Technical Writer, GitLab
In Conversation with Jessica Valero Gil, Senior Technical Writer at Zapier on Document Development Life Cycle (DDLC)
User empathy while building customer support documentation with Domi Sinclair, Technical Writer at Collibra
How to build style guides that enhances the customer journey with Marty Yu, Senior Technical Writer at CrowdStrike
Discussing how to transition from an English Professor to Technical writer with Lindsey Gilbert, Technical Writer at Paradox
How to craft exceptional documentation that attracts and serves customers with Mary Connor, Technical Writer at Civitas Learning
Understanding Documentation Process Workflow with Sue Highmoor, Documentation Manager at UKCloud
What Do You Need to Succeed as a Technical Writer with Ashok Nayak, Technical Writer at Fynd
Cybersecurity, UX Design, and SEO Documentation with Vivek Pattnaik, Technical Writer at Microsoft
Building Trust on Blockchain by Writing Great Documentation with Jesse Eberenz, Technical Writer at Chainalysis
Generate More Traffic to Your Document with Kathyana Rule, Senior Technical Writer at Celigo
Mastering Open Source Technical Documentation with Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware
Leveraging Automation to Create Structural and Consequential Documentation with Abhishek Sura, Senior Documentation Manager at Oracle
Developing More Useful Technical Document with Anusmita Ray, Technical Writer at TrueLayer
Understanding Continuous Integration Approach for Technical Documentation with Kenneth Whyte, Technical Writer at Vizlib
Qualities and Requirements to Become a Lead Technical Writer with Anil Hanagud, Documentation Manager at Cisco Systems
Innovation and Multi-Dimension in Technical Documentation with Sue Arkin, Documentation Lead at Unity Technologies
Five Steps Formula for Effective Documentation with Shivam Gupta, Junior Technical Writer at HackerEarth
The Fundamentals of Producing High-Quality Technical Documentation with Tina Klein Walsh, Senior Manager at Blackberry Qnx Systems
Documentation Planning and Organized Execution with Mark Sellings, Senior Technical Writer at Boomi
Traits of a Technical Documentation Manager with Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore
Create High-Quality Technical Content with a Non-Technical Background with Alan Kasim, Documentation Manager at Medallia
Broadening Your Skill Set as a Technical Writer with Nicola Yap, Technical Writer at Google
Significance of Inter-Team Communication for High-Quality Documentation with Sree Pattabiraman, Senior Technical Writer at Extreme Networks
The Role of Artificial Intelligence (AI) in Transforming Technical Documentation with Selvaraaju Murugesan, Data Strategist at Kovai
Technical Documentation Auditing with Louise MacBean, Senior Technical Writer at Ometria
Managing Documentation Workflows with Matthew Buttler, Senior Technical Writer at Signiant
How to Manage Internal Communication and Engage with the Customers with Kate Dolan, the Senior Technical Writer at Spotify
Software VS Hardware Technical Documentation with Idan Englander, Technical Writer at Anaconda
Fundamentals of Creating High-Quality Documentation with Ramesh Aiyyangar, Head of Documentation at Reltio
Building a Promising Technical Writing Career with Lucía M. Polis, Principal Technical Content Developer at Qumulo
The Importance of Consistency in Technical Documentation with Paulo Victor, Senior Lead Technical Writer at Nubank
Thirty-Three Rules of API Documentation with Robert Delwood, the Lead API Documentation Writer at iManage
Managing Distributed, Non-Linear Documentation Workflows with Jason Christie, Documentation Team Lead at Shopify
The Role of Technology in Documentation with Andrii Tserkovnyi, Technical Writer at Spryker Systems
Agile Technical Documentation Workflow with Hannah Gilberg, Director, User Documentation at Navis
Three Key Milestones to Achieving High-Quality Documentation with Jamie Roddy, Manager of Technical Communications at Sabre Corporation
Architect the Users' Journey with Steve Bream, Lead Documentation Manager at DataStax
API-First & the OAS Approach for Technical Documentation Success with Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce
How to Automate Documentation with Patrick Hammond, Project Manager DocOps at Adyen
How GitHub Ensures Quality Documentation with Lucie Le Naour, Technical Content Developer at GitHub
User-Centric Approach for High-Quality Documentation with Claire Bremble, Technical Writer Manager at Dude Solutions
The Role of the Editor in Technical Documentation With Mike Pope, Technical Editor at Google
User-Friendly Documentation with Sara Tilly of Infobip
Documentation Knowledge Management with Patrick Martin, Senior Director of Technical Support at Coveo
Learning Technical Writing with Nikita Dhulekar, a Business Analyst and Technical Writer at Fluent Commerce
Technical Writing Guidelines with Anne Tarnoruder of Synopsys
Agile Technical Documentation Style Guides with Dr Anu Singh, Technical communicator and speaker of Fiserv
The Creative Side of Writing Technical Documentation with Mandy Patterson of Sprout Social
How To Create Quality Documentation with Manasi Gandhi of IBM
Explore Documentation Lifecycle with Abrar Syed of Equiniti India
Optimising Technical Writing through Strategic Planning with Rahel Anne Bailie from Content, Seriously Consulting
Benefits of Open-sourcing Content with Andrew Etter of Amazon Web Services
Unifying the technical documentation with Sadhana S of IBM
Importance Of Formatting And Presentation In Technical Writing with Gururag Kalanidhi of Freshworks
Keeping Documentation Simple and Readable with Aditi Khanchandani of Cognizant
Innovating In Technical Writing with Marco Cacciacarro from Blackberry
Collaborative Technical Documentation & Technological Innovations with Preeti Savanur of OpenText
Focusing on the User-Centric Documentation with Sreya Dutta of Clover Network - A Fiserv Company
Treating Documentation As A Product And Collaborative Effort with Emily Mayeski of CyberCube
Career Trajectories For Technical Writer's with Jordan Stanchev of SAP Labs
Technical Writing and User-Friendly Documentation with Arshabhi Rai of Solace
Being A Startup’s Sole Technical Writer with Sarah Day of LaunchDarkly
Optimizing The Documentation Process with Raghuram Pandurangan of Causeway Technologies
UX Writing & Technical Documentation in Digital Space with David Connis of Skuid
The Important Factors in Documentation with Rick Teplitz of Imperva
Essential Qualities of a Technical Writer with Ellis Pratt of Cherryleaf
Knowing Your Documentation Audience with Naomi Papoushado of Gong.io
Business Value Of Tech Documentation with Sarah O’Keefe of Scriptorium Publishing
Interconnectivity & Great Documentation with Merlin Carter of Project A
Influential Documentation with Tanja Lorber of Stegmann System
Find Your Tribe Then Make A Difference with Jack Molisani of ProSpring Technical Staffing
Don’t Limit Yourself To What You Already Know with Andres Altamirano Jeschke of SOFHA GmbH
The Power Of Detailed Documentation with Shilpa Garg of Workday
Creating Effective Documentation with Raj Kiran of OpenText
The Importance Of Consistency with David Forsythe of Mavenlink
Ensuring Aligned Technical Content with Aditi Kashikar of Automation Anywhere
Documentation Simplicity is King with Anastasiia Mikhieieva of GlobalLogic
Increasing Searchability with Gideon Behrensmeyer of Sisense
Entering The Conversation About Your Product with Christopher Gales of Splunk
Understand Your Audience Fully with Sindhu Surenthran of a Multinational Company
Do Your Users Justice with Kavitha Kandappan of AMD
Keep The Customers In Mind When Documenting with Megan Driscoll of HubSpot
Documentation Metrics Don't Work with Tom Johnson of Amazon
Putting Users First with Jennifer Lambourne of Monzo Bank
Jokes In Help Docs? with Allan Duquette of Proposify
Know who you're writing for with Karissa Van Baulen, Support Specialist of Hotjar
Never Stop Learning with Colum McAndrew of Mimecast
Internal Documentation with André Sato of Wildlife Studios
Minimizing Content with Gavin Austin of Salesforce
Managing Shareholders with Chris Ward, Technical Writer @ Ethereum
Documentation Is An Option with Aaron Collier of Kiwi.com
Unnecessary Words with Nick Wittaker of Wolters Kluwer
Writers Should Write Less with Nibu Thomas of Whatfix
Users Want Self Help with Khurshid Alam of Quick Heal Technologies
Documentation Isn’t Just One Thing with Daniele Procida of Divio A
Never Straightjacket The Expert with Arjan Ros of Reynen Court LLC
Welcome To Knowledgebase Ninjas with Saravana Kumar of Document360
An Introduction with Gowri, Host Of The Knowledgebase Ninjas Podcast