All Episodes
The Future of Commerce Podcast — 209 episodes
No AI without data: Why digital success starts with the basics
U.S. home sales decline: How companies can offset the ripple effect
GenAI is reshaping CX, but only for organizations ready to reinvent themselves
How to power personalized, AI-driven customer experiences for modern shoppers
ERP for pulp and paper industry: Continuous optimization for process excellence
H1 2025 retail results: Volatility, tariffs, job market hit hard; make for uncertain H2
Unified commerce benefits: Powering retail renewal and marketplace AI
How Boston Scientific uses AI search to transform B2B commerce + boost conversions
Retail and tariffs: Stockpiles, agility, and a supply chain reckoning
AI agent pricing: Faster, smarter decision making for margin growth
Rethinking manufacturing execution systems in paper and packaging
Stablecoins set to upend commerce status quo as new era of cryptocurrency begins
How supply chain AI helps Mercedes-AMG PETRONAS F1 team race ahead
How the U.S. paper and packaging industry can weather the tariff storm
Bye bye synthetic food dyes: How CPG companies can manage the phaseout
How the semiconductor industry can manage tariff uncertainty
SAP x HSBC: Holiday Retail Trends & Predictions
Embedded insurance: What it is and the future of customer-centric insurance solutions
How AI in pricing plays a starring role the future of omnichannel commerce
“Your silence will not protect you”: Civil rights quotes for Juneteenth 2025
Out this world B2B marketing trends 2025: AI, data privacy, community building
"Energy Transition" is really the energy diversification
Returns done right: Why smart omnichannel returns are retail’s next big win
True government efficiency comes from building muscle, with data as the protein
U.S. automotive manufacturing: How automakers can boost production in face of tariffs
Insurance industry cybersecurity: Safeguarding insurance and fintech
F*** Yeah! The surprising upside of swearing at work
How to transform supply chains from reactive to predictive with AI
The true cost of poor data: Why retailers can’t afford to look the other way
The cold truth: Why biopharma needs integrated cold chain monitoring tech
5 ways retailers can grow sales despite a looming recession
Not just for the big brands: How small and mid-size retailers can supercharge their business with AI
As data breaches abound, customer data management becomes C-suite priority
Overconsumption is OUT: Rental economy surges as more consumers value access over ownership
The future of packaging: Smarter, greener, and ready for what’s next
The new rules of retail: Innovate now or be left behind
CPG tariff impact: Rethinking strategies for turbulent times
Marketplace automation: The not-so-invisible differentiator for CX
Play it again: Why nostalgia marketing works and 4 ways brands can do it right
Banking tech: How AI, data clouds, and standardization can revitalize the industry
Distributors need value selling support from manufacturers NOW
Hollywood goes green: Sustainability in media and entertainment
AI in esports: How generative AI + data analytics help Team Liquid win
How sales AI helps organizations get ahead despite shifting markets
Federal contract cutbacks: How firms can deal with DOGE upheaval
Tariff impact on farmers: Plotting a profitable way forward for agriculture
It always felt like Rogue One: Quotes for galactic rebels
Google AI Overviews are here: The SEO impact and 5 steps brands need to take
End of de minimis loophole in US puts squeeze on dropshippers
The Gen Z effect on wholesale distribution: 3 ways young customers are changing the industry
West Coast port slowdown: Shipments plunge as U.S. tariffs take their toll
Distribution’s regional reckoning: The end of globalization as we knew it
As digital disrupts distribution, gap widens between industry leaders and laggards
U.S. scientific research funding: How tech can help higher education weather cutbacks
Multifaceted search: The new wave of online shopping innovation
Coming down to earth: DTC model gets a retail reality check
How Cloud ERP helps aerospace and defense startups focus on innovation + growth
Retail supply chain scenario planning: Safeguarding business as volatility rises
B2B customer service: Why manufacturers MUST make support a priority
We need to talk about the superpower of ADHD at work – and debunk 7 common myths
How distributors with federal contracts can cope in an era of tariffs and DOGE
PPE inspection: How AI improves jobsite safety and productivity
Everything’s computer: The black box of consumer data privacy in connected cars
Crunch, crunch: Snack food sales drop as consumers cut back; CP industry eyes Ozempic effect
Automotive tariffs: How automakers can forge ahead in a swirl of uncertainty
Connecting disconnected people and processes: The reinvention of enterprise service
The grim barbarity of optics and design: Severance quotes for work
Energy vampires at work: Your guide to surviving office bloodsuckers
Canada-U.S. electricity tariffs: The consequences and opportunities
Grocery retail trends 2025: Focus on fresh foods, omnichannel, private label
Let them eat (egg-free) cake: As consumer sentiment sinks amid layoffs and inflation, the wealthiest 10% drive economy
Military AI: High stakes require pragmatic, risk-based approach
Best customer service brands 2025: Companies getting it right and leading the way
ERP selection: A playbook for choosing the right system
If operating your car was as disconnected as your CRM processes, would you trust it?
The future of pharmacy: An RX for competitive health requires reinvention
Gen AI in defense contracting: Examples, benefits, and challenges
All eyes on supply chain risk as tariffs, global instability force enterprises to take action
Top 5 must-have elements for modern e-commerce websites
Agentic AI in CX: Definition, benefits, and examples of AI agents for today and the future
Invest in women before we divest from you
The Profitability Imperative: AI is key, but 52% of B2B pros say they lack in-house experts to fully implement it
Airline safety: 3 ways AI can help make flying even safer
OEM automotive brand management: Dealership risks and strategies
5 Examples of AI use cases in government that improve the citizen experience
Science gets personal: Cell and gene therapy offer promise, but manufacturing challenges require solutions
Defense and security trends 2025: Building strength with data and AI
Reshoring the U.S. chip industry: A $650 billion opportunity
Construction trends 2025: A tech reckoning, workforce development, and greener building
De minimis loophole, maximum implications: Trump tariffs roil e-commerce market
Want more online sales? Hop on these marketplace trends in 2025
Travel trends 2025: Going off the beaten track, AI, and sustainable trips
2025 life sciences trends: Reducing complexity, improving healthcare
Online shopping trends 2025: Omnichannel, sustainability, and mobile rise to the top
Retail supply chain management: 4 ways to keep shelves stocked
Sustainability 2025: The year of action and accountability
How telecoms can monetize 5G: Capturing a $100 billion opportunity
Generative AI is reshaping commercial lending: Key opportunities for banks now
NFT loyalty programs: A new twist on customer engagement
AI and e-commerce: Benefits, challenges, and power that business leaders need to understand
Professional services trends 2025: Human-focused transformation
2025 utilities trends: Driving sustainability, value, and better customer experiences
A tale of two work cultures: French vs American outlooks and realities
Packed with purpose: Sustainable packaging examples, stats, and how-to tips
Media and entertainment trends 2025: Big pivots, new tech propel the industry forward
B2B sales 2025: Top 3 AI trends that sales teams can’t afford to ignore
Holiday 2024 recap: Where did the growth go?
Insurance trends 2025: Aging population, skills gap, climate change underscore need for industry innovation
Automotive trends 2025: 8 ways the industry is on track for growth
2025 Oil & Gas Trends: Clean Energy, Sustainability, and Digital Transformation
Could someone give a message to the smallest man who ever lived: The Tortured Poets Department songs for work
Wholesale distribution trends 2025: Doubling down on transformation
Taylor Swift lyrics for work: “I gave my blood, sweat, and tears for this”
Corporate life: The CIA manual on how to sabotage an organization
Generation X: Years, stats, work, spending trends
Ready for quantum commerce? How quantum computing could impact e-commerce
Banking trends 2025: Moonshot goals for financial industry as competition from big tech, neobanks mount
Telecom trends 2025: Top 7 challenges and opportunities for an industry amid massive transformation
Higher education trends 2025: As public trust drops, leaders must act now to fortify institutions for the future
Manufacturing trends 2025: Transforming industry with AI, digitalization, and sustainability
CX trends 2025: 7 ways brands can take their customer experience to the top
Customer service trends 2025: Brands balance on digital beam of AI hype versus customer trust
Government trends 2025: 5 priorities reshaping the public sector
CPG trends 2025: Consumers at limit on rising prices; brands look to personalization, loyalty to spur growth
Retail trends 2025: All eyes on AI as tough competition and price sensitive customers test industry
Top 5 high-tech trends for 2025: Driving growth and transformation
Gen Z in construction: Strategies to attract, develop, and retain the next generation of talent
Clippy, I’ve got a feeling we’re not in Kansas anymore: AI copilots for your sales team
Gen Z and Millennials are abandoning brands fast: Discover what’s behind it
The future of CRM: The next evolution in customer relationship management
E-commerce trends 2025: Top 10 insights and stats driving online shopping as AI goes mainstream
If You Don’t Know Me By Now: The Rise of Consumer Identity
It Gets Greater Later: Ageism + Gender in the Workplace
"Difficult" Women: A Revolution Rises
Industry vs. Art: Lacking Diversity is Expensive
Leaving Room for Growth: Career Exploration
Welcome to #SUBVERSIVEPOD
Evolution of Shopping + Engagement
Consumer Behavior: Viewing The Future
Best customer service 2022: Service Rising
Digital Payment Providers: What to consider
Dynamic Customer Journeys: A Beginner's Guide
The History of CIAM
Black Friday 2021: What to expect
Sales Order Automation: Forget the small stuff and focus on the customer
CUSTOMER CORNER – Online Metals (A division of thyssenkrupp)
Summer Break: Stay Tuned
Debating "Data Driven" Customer Experiences
New Rules of Customer Service (Part 2)
New Rules of Customer Service (Part 1)
Commoditization Challenges in Telco, Insurance and Utilities (Part 2)
Commoditization Challenges in Telco, Insurance and Utilities (Part 1)
Exploring Direct to Consumer Commerce (Part 2)
Exploring Direct to Consumer Commerce (Part 1)
Handshakes or hands-off: Managing the B2B sales experience
Model Once, Configure Anywhere - A practical guide (Part 2)
Model Once, Configure Anywhere - A practical guide (Part 1)
A Glimpse into the Future of the CPG Industry
The Skyrocketing Value of First-Party Data
The Data Deficit Dilemma
Three wholesale distribution trends to watch this year
B2C Commerce Insights: What you may have missed
Customer Service in 2021: What you need to know
Agile and Accessible: Your website and you
Identity & Consent - A win-win for customers and your business
How Gen Z, millennials, and boomers like to pay
Three Commerce Trends You Need to Know in 2021
The Myths, Realities, and Future of the 360-degree Customer Profile
The Data Foundations of a Customer-First Digital Transformation
The Difference Between Digitally Driven and Digitally Delayed Businesses
Five factors that lead to revenue and profit loss in Distribution
What you need to know about Social Commerce
CUSTOMER CORNER: Anixter and Avatria
E-Commerce & Holiday Shopping - Your Ultimate Guide
What Debt Collection can teach us about Customer Experience
Ready, Set, Activate – Driving Value from Customer Data
Subscription Selling: Boost E-Commerce Outcomes
Who’s Leading your Digital Transformation Strategy: the CMO, CDO, or COVID-19?
How COVID-19 Impacts Society, Consumer Behavior, and Business Responses
Solving the 3rd Party Cookie Monster Challenge
El futuro de la experiencia de cliente
CUSTOMER CORNER: Siemens
CUSTOMER CORNER: Bo von der Heyden
CUSTOMER CORNER: Merck
CUSTOMER CORNER: Samantha Kris
CUSTOMER CORNER: Yell
CUSTOMER CORNER: Ravensburger
CUSTOMER CORNER: Frucor Suntory
Understanding the value of Headless Commerce
How B2B is going from transactional to experiential
We're Back!
Welcome to The Future of Commerce
Summer Hiatus: Be back soon
How to diagnose the online experience you offer today
9 Digital commerce trends you must know
How CX is changing Healthcare
Tips from a contact center pro
Grocery trends to know for 2020
Supply chain, work from home reality, crisis management: Highlights of the week
Employee communication during crisis: what leaders need to know
Pivoting to remote work - Strategies and struggles
Supply Chain & COVID-19: The Answers You're Looking For
Deodorant, Chainsaws and Yogurt: How to Succeed Going Direct to Consumer
Marketing with Emotions
Don’t Become a Headline for CCPA Noncompliance
Utility Pros: How to Succeed in eCommerce
Service trends in B2B Manufacturing
Biometrics: Facing Reality
Thought Leadership: A World of Experience