All Episodes
The Tom and Bob Show — 58 episodes
Tricia Houston - Founder and COO, The ExperienceBuilt Group (formerly MMR LIVE)
Leo Chan - Chief Innovation & Creativity Officer - Abound Innovation Inc
Debra Roberts - The Relationship Protocol
Enza Sleva: Enza's Rant - Episode 1
CXM 360 Special: Steven Carleton and Bradley Kruger
Vivian Phillips Husband, SVP - Contact Center, Wells Fargo
Rob LoCascio, Founder and CEO of LivePerson
Andy Haas, Service Transformation Leader - Deloitte Digital
Eckhart Boehme, Founder and Managing Director - Unipro Solutions (Part 2)
Eckhart Boehme, Founder and Managing Director - Unipro Solutions (Part 1)
Tribute to David Robbins, VP - Client Consulting, Gongos
Dan Mohnke - Vice President, eCommerce - Nissan Motor Corporation (USA)
Mark Hamill, Co-Founder and CEO - Arcet Global
Chantel Botha, CEO, BrandLove Customer Experience
Allastair Meffen, VP Customer Experience - Definitive Healthcare
Kevin Budelmann - Founder and President, People Design
Fiona Moss - Head of CX Global Analytics Team, Ipsos
Lisa Schmidt - Principal, Worksphere Consulting
Jeannie Votaw - Senior Strategy and Implementation Manager and Sam Herzing - Strategy and Implementation Lead, Gongos Inc.
David Robbins, Vice President - Client Consulting, Gongos Inc.
Mary Poppen, Chief Customer Officer - Glint at LinkedIn
Steven Carleton, Vice President - Customer Experience, Premera Blue Cross
Dana Macek, CX Strategy and Transformation Manager, Ford Motor Company
David Mingle, VP and Global Practice Head - Customer Experience, Reputation
Jake Lestan, Senior Director - Community Engagement
Lee Jelenic - Chief Innovation Officer, United Wholesale Mortgage
Justin Neale - VP, Customer Experience - NAVBLUE
Lou Carbone - Introduces His New Podcast Show
Austin Brock, CX Training Manager - Altice USA
Nancy Flowers - VP Member Experience, Hagerty
Laurel Stanley - Global Manager of User Experience, Steelcase
Duncan James - Chief Growth Officer and Owner, Point B
Eugene Murphy - CEO, Indeemo
Lisa Whalen - Managing Director, The Harris Poll
Dennis Ephlin - Global Lead for CX and Digital Transformation - IBM Automotive Centre of Excellence
Tchicaya Robertson - New Podcaster on CX of M Radio
Special CX Day Broadcast
Rhonda Byer: Senior National Sales Director Partner - Primerica
deBBie akwara - Principal Consultant, Niche Customer Experience Consulting Firm
Ian Williams - Managing Director, Jericho
Stacy Sherman - Director of Customer Experience, Schindler Elevator Corporation
Darren David - Founder and CEO of Freetouch and Stimulant
Bill Staikos - Head of Customer Experience, Freddie Mac - Host, Be Customer Led
Lou Carbone - Owner and Founder - Experience Engineering
Human-centered Design in a Time of Crisis: Kevin Budelmann - President - People Design
Careers in CX: Scott Watkins - Business Intelligence Executive - Michigan Virtual
Careers in CX: Tobin Williams - Executive Director, Customer Experience and Digital Operations - Consumer's Energy
Careers in CX: Nadira Kharmai - CX Product Owner Lead - Priority Health
Careers in CX: Serena Riley - Director of Customer Experience - Llamasoft
Dr. Angela Hall - Associate Director for Graduate Programs in the School of Human Resources and Labor Relations at Michigan State University
Keith Instone - Founder - Dexterity User Experience
Brittany Palubiski - Assistant Director - Global Culture Transformation - General Motors
Wally Wasilewski - CRM/ERP Consultant - Velosio/EHTC
Darren Hood - Senior User Experience Designer - United Wholesale Mortgage
Tim Todish - Vice President - User Experience - Blue Flame Thinking
Nick Glimsdahl - Director - Contact Center Solutions - VDS
Dave Fish - Founder and CEO - CuriosityCX
Laura Lawson - Chief People Officer - United Shore