E38: Dr. Melissa Morriss-Olson on How Bold Leaders Unleash Innovation Beyond the Expected

Lead by Design: Building Trust, Empathy, and Impact with Dr. Melissa Morriss-Olson (Part 4 of 4) In the final episode of this 4-part series, I’m joined once again by the extraordinary Dr. Melissa Morriss-Olson—Provost Emerita, Distinguished Professor, and author of IngenioUs Leadership—for a powerful conversation on what it truly means to lead by design. Dr. Morriss-Olson breaks down the mindset and habits of leaders who intentionally build trust, cultivate empathy, encourage inquiry, and create space for multiple perspectives. Drawing on stories from presidents, change-makers, and design thinkers across higher education, she illustrates how leading by design isn't about perfection—it's about intention. 💡 Key insight: “Empathy isn’t softness—it’s clarity. It ensures people feel seen, heard, and valued in every decision.” If you’re striving to lead with greater intentionality, emotional intelligence, and inclusivity, this episode is your blueprint for becoming an architect of lasting impact.