Highly Reliable Patient Communication Starts with CARES™

Episode 107 of the Healthcare Experience Matters podcast, hosted by Healthcare Experience Foundation, titled "Highly Reliable Patient Communication Starts with CARES™" was published on July 20, 2023 and runs 21 minutes.

July 20, 2023 ·21m · Healthcare Experience Matters

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Summary

This week on our podcast, we welcome Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE, and Katie Owens, MHA, CPXP, to provide us with an overview of the CARES™ model for highly reliable patient communication. CARES™ is a set of macro competencies developed by our Healthcare Experience Foundation (HXF) team based on nearly 15 years of studying and coaching patient communication interactions with thousands of leaders, staff, physicians, and providers blended with constantly emerging research at the intersection of patient experience and quality. This recording is a recent live learning event webinar that has been condensed and shortened for a more friendly podcast listening experience. Patient experience can be defined as the sum of all interactions patients encounter throughout their healthcare journey. The CARES™ model is not confined to a single interaction; rather, it comprises numerous micro competencies that, when combined, create an exceptional patient experience. Learn More: https://healthcareexperience.org/cares-connect/

Episode Description

This week on our podcast, we welcome Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE, and Katie Owens, MHA, CPXP, to provide us with an overview of the CARES™ model for highly reliable patient communication.

CARES™ is a set of macro competencies developed by our Healthcare Experience Foundation (HXF) team based on nearly 15 years of studying and coaching patient communication interactions with thousands of leaders, staff, physicians, and providers blended with constantly emerging research at the intersection of patient experience and quality.

This recording is a recent live learning event webinar that has been condensed and shortened for a more friendly podcast listening experience.

Patient experience can be defined as the sum of all interactions patients encounter throughout their healthcare journey. The CARES™ model is not confined to a single interaction; rather, it comprises numerous micro competencies that, when combined, create an exceptional patient experience.

Learn More: https://healthcareexperience.org/cares-connect/

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