How to Create Powerful Customer Experiences | Greg Kihlstom

What's the most important to your customers and clients?My guest Greg Kihlstrom is an expert on applying agile principles to things like customer experience and we have a great chat about why we should all consider customer experience and also a good chat about which professional assets make the biggest difference to your industry status and clout?In this episode:Bootstrapping a businessHow introverts can build successWhy customer experience mattersBecoming a known brandWhy start a podcast?Leveraging your online contentand more.Greg's book recommendations are The Hard Thing About Hard Things by Ben Horowitz, Drive by Daniel Pink and The Goal by Eliyahu Goldratt.Greg's latest book is called Meaningful Measurement of the Customer Experience and is available to buy now. Greg's podcast is called The Agile World and if you'd like to connect with him, he's on LinkedIn and happy to hear from you: https://www.linkedin.com/in/gregkihlstrom/Remember to check out our sponsors BrandFace by visiting LearnAboutBrandFace.comDid you enjoy the show? Did you learn anything new or useful? If you did, then the best way to show your appreciation is by sharing the show to your online network. Tag me and I'll give you a shout out on an upcoming episode. Leave a review and I'll read it out on the show.Of course, if you REALLY liked it, you're welcome to support the show financially too using the link below.Support the show (https://speakinginfluence.supercast.tech/)Mentioned in this episode:Speaker Fee AuditFind out in less than a minute if you're undercharging for your speaking and where you need to look to fix any leaks with the Speaker Fee Audit. It's free to take and find out if you're missing out on money.