The Deployment Dudes

Scott and Phil sit down with Myles Smith, founder of Why Stuff Sucks, to explore how search strategy is evolving in the age of AI. Myles breaks down the realities of modern SEO, from balancing traditional search engines with AI‑driven discovery to setting realistic expectations around timelines, attribution, and long‑term impact. The conversation highlights why sustainable search is a marathon, not a sprint, and how thoughtful content, human expertise, and disciplined execution drive qualified leads and measurable business growth.

Scott and Phil sit down with Ben Anders to break down the realities of large‑scale deployment projects and why adaptability is crucial in modern field services. Ben explains how shifting construction schedules, multiple stakeholders, and inconsistent site conditions force teams to pivot constantly while still maintaining quality and speed. They highlight how strong reporting, clear communication cadence, and well‑defined deliverables keep complex rollouts on track, and share real‑world examples of flexibility, creative problem‑solving, and trust‑building across organizations. This episode gives a behind‑the‑scenes look at what it truly takes to deliver consistent results at scale.

Scott and Phil sit down with Rich Humphrey to unpack Staff Aug, a flexible staffing model designed for short-term, specialized IT needs. Rich explains how Staff Aug differs from traditional staffing by focusing on convenience and agility delivering the exact skill set for the exact timeframe without lengthy hiring processes. The trio explores real world use cases, from maternity leave coverage to scaling for critical projects, and highlights how this approach leverages global talent pools, offers cost transparency, and provides customers with control over resources while maintaining speed and flexibility.

Scott and Phil reflect on a transformative year for Kinettix, unpacking the evolution from a scrappy startup to a scalable field services leader. They dive into lessons from 2025 navigating supply chain challenges, economic uncertainty, and tough mid-year decisions while exploring how AI, dispatch innovation, and disciplined growth strategies are shaping the future. With insights on customer fit, technology investments, and the expanding role of field services, this episode sets the stage for an exciting 2026

Scott and Phil sit down with Rich Humphrey, Director of Revenue Operations at Kinettix, to explore how RevOps is transforming service delivery. Rich shares his journey from ministry to operations and explains how aligning marketing, sales, and delivery drives efficiency and consistency for customers. The conversation dives into AI’s role as a force multiplier, enabling smarter dispatch, streamlined workflows, and cost savings without sacrificing quality. Learn how Kinettix is scaling global services through innovation, operational excellence, and a relentless focus on customer experience

Scott and Phil sit down with Bob Supinger, VP of Operations at Kinettix, to explore the strategic buildout of Kinettix’s global service operation centers. Bob shares how the company scaled its 24/7 support model through direct investment in the Philippines, enabling consistent after-hours coordination for retail and restaurant clients. They discuss the importance of culture, continuity, and human-centered service in offshore operations, and how Kinettix’s approach centered on ownership, responsiveness, and relationship-building delivers reliable outcomes in field services.

Scott, Phil, and Jamie sit down with Jaimie from Vectaris to unpack the real value of productization and why scaling without structure can stall growth. Drawing from hands-on experience and proven frameworks, they explore how turning services into products unlocks consistency, efficiency, and long-term scalability—without losing the human touch.

Scott and Phil talk to Clay and unpack the real value behind their newly launched tech app and how it’s reshaping field service operations. From streamlining communication to automating deliverables and integrating AI, they explore why this tool is more than just another app it’s a strategic solution to long-standing deployment challenges. Drawing from real-world escalations and lessons learned, they reveal how the app is driving efficiency, reducing friction, and setting the stage for scalable success.

In this episode of The Deployment Dudes, I, Scott Hutter, team up with Phil Fannon to delve into the critical role of pilot phases in project success. We explore how a well-executed pilot burn-in phase can significantly mitigate risks and prevent project failures. Through engaging discussions and real-world examples, we highlight the importance of understanding project nuances, the necessity of flushing out potential issues, and the value of a controlled environment for testing. We also share insights on managing client expectations and the complexities involved in large-scale deployments. Join us as we uncover why treating a pilot as a learning opportunity is essential for smooth production and successful project outcomes.

In this episode of The Deployment Dudes, I dive deep into the world of dispatch services, a cornerstone of my career. Joined by my colleague Phil Fannon, we explore the essential role dispatch plays in resolving on-site technical issues for businesses ranging from restaurants to retail. We discuss the complexities of managing dispatch globally, the importance of rapid response times, and how our pricing reflects the value of minimizing downtime for our clients. With real-world examples and insights into our operational strategies, we highlight why effective dispatch can be a game-changer for IT service delivery. Tune in for a candid conversation about how we make the seemingly chaotic world of on-site support both reliable and efficient.

Scott and Phil welcome Ryan Rendall to discuss how field service organizations can thrive by focusing on outcomes over outputs. Drawing from his diverse background in retail, tech, and staffing, Ryan reveals how strategic discipline and relationship-building drive successful deployments. The conversation dives into global scalability, the nuances of client expectations, and why project leadership is the backbone of modern service excellence.

Scott, Phil, and guest Sean unpack the unpredictability of field services and how teams can stay agile. From locked rooms to shifting scopes, they share tips on documenting changes, setting expectations, and building client trust valuable insights for retail, QSR, and enterprise IT pros.

In this episode of The Deployment Dudes, I sit down with Chad Maddox, CEO of Kinetix, to dive deep into FieldFlex, Kinetix's innovative staff augmentation solution for IT field services. Chad explains how FieldFlex streamlines field service coordination by providing dedicated resources, like technical coordinators and CAD operators, to enhance efficiency without the inflated costs associated with traditional models. We discuss the differences between FieldFlex and conventional BPO services, emphasizing the integration with customer operations and the importance of maintaining control over processes. Join us as we explore the benefits of FieldFlex, including cost reduction, scalability, and the agility to adapt to customer needs, all while ensuring high-quality outcomes.

We explore how Kinettix is leveraging AI to automate critical field service operations from technician matching and RFP responses to real-time dispatch and content generation. Learn how intelligent automation is driving efficiency, consistency, and scalability across the organization, and what the future holds for fully autonomous service delivery.

Join us on The Deployment Dudes as we dive into the world of SOC 2 compliance with our special guest, Clay Martin, CTO of KINETIX. In this episode, we explore the significance of SOC 2, a gold standard for data security and confidentiality, and its impact on IT services. Clay shares KINETIX's journey to achieving SOC 2 compliance, detailing the challenges and strategies they employed, including the use of platforms like Vanta and hiring dedicated personnel. We discuss the differences between SOC 2 Type I and Type II, emphasizing the importance of operationalizing processes. Whether you're starting your SOC 2 journey or looking to refine your approach, this episode offers valuable insights and practical advice. Tune in to learn how to navigate this complex but essential certification process.

The Deployment Dudes welcome their first guest, CEO Chad Mattix, for a deep dive into how API integration is transforming the field services industry. From reducing swivel seating to increasing transparency and scalability, Chad shares insights on the future of service delivery and the tech investments driving it.

Scott and Phil explore the differences between 1099 subcontractors and W-2 employees in the context of large-scale IT field service deployments.

Scott and Phil dive into their experience at the 30th annual MURTEC show in Las Vegas. They share how innovative companies like PathSpot showcased cutting-edge technology that’s transforming restaurant operations. From allergy-friendly menu software to virtual reality kitchen training, the episode reveals fascinating tech advancements that are reshaping the dining experience. The conversation also explores the show’s theme, “Experience Matters,” with insights into how casual dining is evolving to meet the demands of millennials and Gen Z, the biggest spenders in the space. Phil and Scott highlight inspiring stories like Red Lobster’s CEO reinventing customer service with a people-first approach and the often-overlooked but essential role of restaurant technology infrastructure.

A casual, conversational show about the week's most interesting digital trends. Come for the news, stay for the nerdy banter.