The Shift

In this solo episode, Trisha unpacks a concept that often masquerades as unity but can quietly erase the experiences of those it claims to include. What happens when "treating everyone the same" actually means treating everyone as if they share your starting point? How do well-intentioned statements like "I just see you as a person" land on someone whose difference has shaped their entire life?Drawing on insights from her conversation with Chika Miyamori about the Intercultural Development Continuum, Trisha explores the minimization stage, where we focus on what we share while downplaying the significance of difference. She contrasts this with the overview effect experienced by the Artemis II crew, showing how one mindset expands our capacity to see while the other diminishes it. For cultural trainers, coaches, and facilitators, she offers a practical three-question reflection sequence to move groups from minimization toward genuine co-creation.Resources mentioned include Episode 78 (Moon Joy and the Overview Effect) and Episode 75 with Chika Miyamori (Intercultural Development Continuum and the IDI).Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this solo episode, Trisha explores what happens when astronauts return from space transformed by what they've seen — and whether Cultural Intelligence (CQ) might help us experience something similar without leaving Earth.What can the Artemis II crew's awe and perspective shifts teach us about seeing ourselves as one crew on a fragile lifeboat? How does the overview effect connect to figure-ground shifts in cultural intelligence work? And if we're wired to see each other as "us" and "them," can CQ help us cultivate a different way of seeing — one where our shared humanity becomes the figure against the vast ground of space?Trisha reflects on concepts introduced by CQ researchers Kok-Yee Ng and Thomas Rockstuhl, connecting astronaut insights to practical CQ applications. She leaves listeners with a question to sit with until next week's continuation of this thread.Resources mentioned:Ng, K. Y., Ang, S., & Rockstuhl, T. (2022). Cultural intelligence: From intelligence in context and across cultures to intercultural contexts. In R. J. Sternberg & D. D. Preiss (Eds.), Intelligence in context: The cultural and historical foundations of human intelligence (pp. 177–200). Palgrave Macmillan. https://doi.org/10.1007/978-3-030-92798-1_8White, F. (2014). The Overview Effect: Space Exploration and Human Evolution. AIAA.NASA photo library: https://images.nasa.gov/Referenced in this episode: Episodes 76 and 77: Dr. David Livermore on the Prism framework Episode 8: Dr. Mark Williams - Shifts and the BrainJoin Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha interviews Dr. David Livermore, researcher, author, and one of the world's leading voices on Cultural Intelligence (CQ), in Part 2 of their conversation on the Prism framework for global leadership.What does it actually take for a leader to see their own archetype clearly — and what gets in the way? This conversation explores how Prism and CQ work together, challenges the assumption that great leadership means doubling down on your strengths, and asks what becomes possible when leaders are willing to try on something unfamiliar — even just 10%.Learn more about David Livermore's work at davidlivermore.com and globalteamlead.com. Connect with David on LinkedInJoin Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.Resources mentioneddavidlivermore.comglobalteamlead.comLeading with Cultural Intelligence by Dr. David LivermoreGlobal Team Lead Master Certification Virtual certification programme for coaches and trainers to become accredited to use the Prism tool and deliver the Global Team Lead curriculum. Next intake: 15–16 April 2026. Details and registration at globalteamlead.com.

In this episode, Trisha interviews Dr. David Livermore, renowned social scientist, professor at Boston University, founder of the Cultural Intelligence Center, and author of the bestselling Leading with Cultural Intelligence, now in its third edition.After more than two decades of CQ research, what happens when the framework itself needs to grow and shift? Dr. Livermore shares the research journey behind Prism — a new leadership framework built on over 3,700 interviews across 27 countries — and explores why the pain points keeping global leaders awake at night demanded something genuinely new.Learn more about David Livermore's work at davidlivermore.com and globalteamlead.com. Connect with David on LinkedInJoin Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.Resources mentioneddavidlivermore.comglobalteamlead.comLeading with Cultural Intelligence by Dr. David LivermoreGlobal Team Lead Master Certification Virtual certification programme for coaches and trainers to become accredited to use the Prism tool and deliver the Global Team Lead curriculum. Next intake: 15–16 April 2026. Details and registration at globalteamlead.com.

In this episode, Trisha interviews Chika Miyamori, Chief Culture Officer at Ideal Leaders and founder of CQ Lab in Japan, whose lifelong mission is building bridges across differences and turning them into power.What happens when a strong organisational culture becomes its own blind spot? Chika draws on her corporate career spanning Suntory, HP, and GE across more than 50 nationalities, weaving together CQ, the Hofstede cultural dimensions, and the Intercultural Development Inventory (IDI) into a powerful integrated approach — and explores what it truly takes for organisations to move from merely managing differences to thriving with them.Show NotesConnect with Chika Miyamori on LinkedIn.Resources mentioned in this episode:Thriving on Differences: How CQ Shapes Strong Organizational Cultures by Chika Miyamori (currently available in Japanese — an English version is in the works!)Hofstede Insights: hofstede-insights.com — including the Cultural Workplace Questionnaire (CWQ)The Intercultural Development Inventory (IDI): idiinventory.comJoin Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this solo episode, Trisha unpacks what happens in the split second after a racist joke lands — and what Cultural Intelligence (CQ) has to do with it.What does it mean when your gut reacts before your thinking can catch up? How do biased jokes connect to something far more serious — and what does it take to decide, in real time, who you want to be? This episode explores the ADL Pyramid of Hate and where so-called "harmless" humour sits within it, alongside the very human challenge of maintaining CQ Drive when the world is contracting with fear and uncertainty.Trisha also invites you to join a free virtual gathering for anyone using, learning, or simply curious about cultural intelligence.Resources mentioned in this episode:The ADL Pyramid of Hate — Anti-Defamation League: adl.orgRegister for Trisha's free virtual CQ gathering (Friday 20 March, 10:00 AM Sydney time): Register hereReferenced: Episode 53 — The PAUSE FrameworkJoin Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha is joined by returning guest Ned Legaspi, CQ Fellow, cultural intelligence consultant, and author of Culturally Intelligent Storytelling for Southeast Asian Creators, for the third instalment of CQ at the Movies. Together they turn Ned's Bamboo Framework on the Australian film The Drover's Wife: The Legend of Molly Johnson — a powerful retelling of a colonial-era story rewritten and directed by Indigenous Australian Leah Purcell. What does a story rooted in settler-colonial history reveal when seen through a CQ lens? How does a film's meaning shift when it travels beyond its cultural origin? And what can storytellers learn about the gap between intention and interpretation?Trisha has a copy of Ned's book to give away! To enter, share this episode on LinkedIn or Facebook, tag Ned or Trisha, and tell us about a movie or story that shifted your perspective. Trisha will reach out to the winner directly.Connect with Ned at nedlegaspi.com and on LinkedIn. His book, Culturally Intelligent Storytelling for Southeast Asian Creators, is available globally on Amazon, Apple Books, and Google Books.Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.Show Notes:Greg Durley's podcast: The Culturally Intelligent Safety ProfessionalJoin Trisha's virtual gathering — Friday 20 March, 10:00 AM Sydney time: Register here

In this special episode, Trisha and returning guest Ned Legaspi — cultural intelligence consultant, CQ Fellow, and author of Culturally Intelligent Storytelling for Southeast Asian Creators — put the Bamboo Framework to work by analyzing a film together. The movie? The Thai sensation How to Make Millions Before Grandma Dies.What makes a story travel across borders without losing its cultural soul? Why did a quietly paced, deeply collectivist Thai film move audiences to tears from the Philippines to Indonesia — while barely registering in the US? Trisha and Ned unpack the cultural dimensions woven through the film — from collectivism and power distance to indirect communication and the Thai concept of Bun Khun — exploring why emotional truth is universal, but its expression is always culturally specific.Connect with Ned at nedlegaspi.com and on LinkedIn. His book, Culturally Intelligent Storytelling for Southeast Asian Creators, is available globally on Amazon, Apple Books, and Google Books.Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.Trisha is running a webinar with the Australian Psychological Society on Cultural Intelligence and Social Cohesion — open to psychologists, therapists, and coaches. Link: psychology.org.au/event/25795Referenced in This Episode: Global Dexterity by Andy Molinsky (recommended by David Livermore) Episode 70 — Ned Legaspi and the Bamboo Framework (Part 1) Episode 71 — Trisha reflects on culturally intelligent storytelling

In this solo episode, Trisha unpacks a powerful question: What if the most important cultural intelligence work isn't happening in training rooms at all?Drawing on Malcolm Gladwell's concept of the "overstory"—the shared narratives hovering above us that shape what we consider normal—Trisha explores how stories themselves shift these invisible cultural frameworks. From a 1978 TV drama that gave America permission to talk about the Holocaust, to Bad Bunny's history-making Super Bowl performance that had 135 million people experiencing Puerto Rican culture through their bodies, this episode examines the ecosystem of cultural change.How do storytellers, experience creators, and CQ facilitators work together to help people see beyond the narratives they're living under? Trisha previews upcoming conversations with Ned Legaspi applying his CIS Bamboo Framework to specific films, starting with "How to Make Millions Before Grandma Dies."Resources mentioned include "Revenge of the Tipping Point" by Malcolm Gladwell and Ned Legaspi's "Culturally Intelligent Storytelling" framework. Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha interviews Ned Legaspi, a CQ Fellow and cultural intelligence consultant who spent three decades pioneering diaspora storytelling with ABS-CBN Global, the Philippines' leading media conglomerate.Why do some stories resonate across continents while others remain culturally bound? What if the key to global storytelling isn't neutralizing culture, but deepening it? Ned introduces the CIS Bamboo Framework—a groundbreaking approach that asks not "what happens next?" but "what matters here?" Drawing from films like Parasite and How to Make Millions Before Grandma Dies, he reveals how stories rooted in specific cultural logic can bend without breaking, traveling authentically across cultural clusters. Discover why bamboo's interconnected roots mirror the way meaning moves through storytelling, and how cultural intelligence transforms the way creators approach narrative craft. Stay tuned for an upcoming episode where Ned and Trisha will apply this framework to analyze two powerful films: The Drover's Wife and How to Make Millions Before Grandma Dies.Connect with Ned at nedlegaspi.com and on LinkedIn. His book, Culturally Intelligent Storytelling for Southeast Asian Creators, is available globally on Amazon, Apple Books, and Google Books.Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.Resources Mentioned:Book: Culturally Intelligent Storytelling for Southeast Asian Creators by Ned LegaspiAvailable globally on Amazon, Apple Books, Google Books, Barnes & Noble, and KoboAvailable in the Philippines on Shopee, Lazada, and TikTok ShopBook: Leading With Cultural Intelligence by Dr. David LivermoreFilms Discussed:Parasite (South Korea)Squid Game (South Korea)Money Heist / La Casa de Papel (Spain)Dark (Germany)How to Make Millions Before Grandma Dies (Thailand)Coming Soon: Stay tuned for upcoming episodes where Ned and Trisha analyze specific films using the CIS Bamboo Framework:The Drover's Wife: The Legend of Molly Johnson (Australia) by Leah PurcellHow to Make Millions Before Grandma Dies (Thailand)

intelligence combined with kindness and connection. What happens when we face global tensions, political uncertainties, and fractured communities? How can we move beyond understanding to action that truly builds bridges?Discover why cultural intelligence alone isn't enough and how adding kindness and meaningful connections transforms the way we navigate differences. Trisha previews conversations ahead with practitioners working in cross-cultural storytelling, music, Japanese multinationals, and social cohesion, while responding to recent events that have tested our collective compassion.The episode closes with a concrete CQ action: participating in the National Day of Mourning for Bondi through acts of mitzvah—simple, everyday kindness that creates waves of goodwill. This is cultural intelligence in practice: not just knowing, but doing.Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.National Day of Mourning for the victims of the Bondi Beach terrorist attack​

Content note: This episode addresses recent acts of terror and may be difficult for some listeners.In this solo episode, Trisha responds to the recent Bondi Beach shooting with a gentle but powerful reminder: cultural intelligence isn't just for crossing borders—it can be lifesaving in times of crisis.What happens when fear spikes and communities fracture? How do we stay motivated to understand rather than retreat into tribalism? Trisha explores how CQ's four capabilities—Drive, Knowledge, Strategy, and Action—offer a framework for navigating tragedy, trauma, and rising tensions. She honours the diverse heroes who ran toward danger, from Ahmed Al Ahmed to Jessica Rosen, showing how humanity transcends cultural boundaries in moments that matter most.This episode asks: Who are we standing with? Who are we standing for? And what does it mean to stand together when the world tries to pull us apart? Trisha offers practical guidance on processing trauma while maintaining the curiosity and connection that CQ requires, even—especially—when it's hardest.If you're struggling, help is available 24/7: For Australian listeners: NSW Mental Health Line: 1800 011 511 Lifeline: 13 11 14, text 0477 13 11 14 or chat online Kids Helpline: 1800 55 1800 or chat onlineBeyond Blue: 1300 22 4636 or chat online1800RESPECT: 1800 737 732, text 0458 737 732 or chat online 13 Yarn: 13 92 76 MensLine Australia: 1300 78 99 78 Emergency: 000. International listeners can find support at https://findahelpline.com/Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha interviews returning guest Lucy Butters, a master facilitator in cultural intelligence with the Cultural Intelligence Centre and author of the new book "Cultural Intelligence in Practice: Expert Insights for Trainers in a Multicultural Globalised World."What happens when a CQ trainer discovers that the most challenging cultural contexts aren't in distant lands, but close to home? How can holding discomfort with curiosity rather than rushing to judgment transform the way we navigate cultural differences? Lucy shares insights from interviewing 12 CQ experts across the globe, revealing how the writing process itself became a mirror—exposing hidden cultural assumptions in everything from word choices to argumentative tone. The conversation explores her father's wisdom about looking out "with love and respect," and why Lucy explicitly asks readers to use their own cultural intelligence while reading her book.Buy Lucy's book, Cultural Intelligence in Practice, here! And take a look at Cross Cultural Catalysts. Cross Cultural Catalysts will be a home for cross-cultural facilitators by fostering a collaborative community where members can sharpen their skills, share expertise, and amplify their impact. In 2026, Lucy and Dr Lyla Kohistany will be launching this network. If you wish to be kept up to date about the launch, please register your interest here.Listen to Lucy's first episode on the Shift - Shifts for Cultural Intelligence FacilitatorsMake sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha interviews Emma Jordaan, founder and CEO of Infinite Consulting, TEDx speaker, and author of Dubai Decode, who helps leaders navigate cultural dynamics in one of the world's most diverse workplaces—the UAE.What happens when your team knows you're making the wrong decision but stays silent because "you are the boss"? How do you bridge the gap between having cultural knowledge and actually applying it with intentionality? Emma unpacks her proprietary RAPID framework—a cultural intelligence strategy tool that helps professionals slow down their cross-cultural interactions before they react. Discover how recognising, assessing, pausing, interpreting, and deciding can transform cultural complexity from a barrier into a competitive advantage, and why listening with your whole body might be the CQ strategy skill you've been missing.Connect with Emma on LinkedIn and explore her book Dubai Decoded for deeper insights into navigating cultural diversity. You can also check out Emma's podcast, The HR and CQ Show with Emma Jordaan and Sarah Brooks.Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha reviews five powerful transformation stories to uncover what practitioners can learn about creating conditions for genuine perspective shifts.What if we stopped trying to teach people into transformation and instead learned to cultivate the conditions where change becomes inevitable? Through stories of systemic awakening, identity work, and unexpected wisdom from a 10-year-old, this episode explores how dissonance, experience, and reflection intersect to create profound shifts—not just in thinking, but in being.For intercultural trainers, coaches, and CQ facilitators, the insights here challenge conventional approaches: brave spaces over safe spaces, productive discomfort over protection, sustained journeys over quick fixes. Discover why the most powerful shifts often can't be taught—only witnessed and supported.The episode revisits conversations with Dr. Kristal Walker, Andrew Sykes, Amel Derragui, Dr. Hanlie Van Wyk, and Jerry Jones, drawing practical lessons for anyone working to help others expand their cultural intelligence and capacity for perspective-taking.Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.Amel Derragui - From School Canteens to Global CommunitiesAndrew Sykes - Building Trust, Floor by FloorDr. Kristal Walker - Building Authenticity and Cultural Intelligence TogetherJerry Jones - Helping Teams Get Unstuck Through Human ConnectionHanlie van Wyk - Reasonable Revolutionaries and Human Eco-CulturesQuinton Pretorius - Shifts Through Experiential Learning

In this solo episode, Trisha examines a critical question that every global professional using AI should consider: Are artificial intelligence systems as globally representative as we assume? Drawing on groundbreaking 2010 research about WEIRD (Western, Educated, Industrialised, Rich, Democratic) populations in psychology, she explores whether today's AI models might face similar challenges.Through conversations with Claude from Anthropic and ChatGPT's Monday persona, Trisha uncovers surprising perspectives on data sources, training biases, and the cultural blind spots that might influence AI responses. These AI systems offer candid assessments of their own capabilities when it comes to representing diverse global viewpoints, revealing insights that could reshape how we interact with artificial intelligence.Can artificial intelligence develop genuine cultural intelligence, or does it require culturally intelligent humans to unlock its potential? What would it mean to bring your CQ to every AI interaction rather than assuming these systems provide universal, unbiased knowledge? Whether you're a leader implementing AI tools across cultures, an HR professional considering AI solutions, or anyone curious about the intersection of technology and cultural intelligence, this conversation challenges fundamental assumptions about artificial intelligence as a neutral, global knowledge source.Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha explores how teams can move beyond cultural stereotypes to build environments where everyone feels valued and understood. What happens when cultural training leaves participants feeling uncomfortable about their own backgrounds? How can we shift from oversimplified country-based assumptions to embracing the complexity that exists within every individual?Sparked by a story shared at the Employee Mobility Institute's recent summit, Trisha examines the critical difference between cultural competence—knowing about other cultures—and cultural intelligence—being able to function effectively together as unique teams. She challenges listeners to consider whether we're reinforcing divisions or co-creating understanding in our workplace interactions.This episode offers valuable insights for global mobility professionals, team leaders, and anyone working in culturally diverse environments who want to transform how their teams navigate differences together.Check out The Employee Mobility Institute (TEMi) - Mobility Exchange Compass for Change SummitMake sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha interviews Amel Derragui, a truly global citizen, business coach, and powerhouse behind The Time is Now and the Cosmopolitan Table. Born in India to Algerian parents and raised across Serbia, Algeria, and Uganda, Amel has built her career helping women create portable businesses while navigating cultures worldwide.What happens when a 14-year-old witnesses racial fights at an international school and decides to take action? How does a school canteen project teach us about breaking down barriers through shared experiences?Amel's journey from teenage entrepreneur to global community builder reveals the complex intersection of entrepreneurship and social impact. Through compelling stories spanning continents and decades, this conversation will challenge how you think about identity, justice, and building bridges in our divided world. Connect with Amel at thetimeisnow.biz and learn more about her work empowering globally mobile women through entrepreneurship.Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha revisits her conversation with Dr. Tanya Finnie, introducing it with context about Tanya's newly released book "From Shadows to Safari." What happens when someone grows up witnessing apartheid's segregation, yet is raised with values that challenge the system around them? How do early experiences of injustice shape a lifelong commitment to bringing people together across cultural divides?This revisited conversation explores the complex journey from South Africa to Australia, examining how childhood experiences of racism and cultural difference can become the foundation for transformative leadership in diversity and inclusion. In their original discussion, Tanya shares compelling stories about adapting to new cultures, from misunderstanding Australian dinner party etiquette to her unique approach of inviting strangers to share meals while travelling alone.Tanya's book "From Shadows to Safari" provides deeper context to the stories shared in this conversation. Get your copy at redheadcommunications.com/living-book/#subscribeConnect with Tanya on LinkedIn and via her website.Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this solo episode, Trisha explores whether the same cultural intelligence capabilities that help us work across cultures might also be tools for building peace.Drawing from insights at the International Positive Psychology Association World Congress, Trisha examines Peter Singer's concept of expanding our "moral circle" and Barbara Fredrickson's research on positive emotions, sparked by reflections from David Livermore and Martin Seligman.Discover how CQ Strategy, Knowledge, Drive, and Action might offer pathways beyond tribalism, and learn practical approaches for designing learning experiences that broaden perspectives rather than reinforce divisions.Resources mentioned include Peter Singer's work on expanding moral circles (petersinger.info), David Livermore's cultural intelligence research (davidlivermore.com), and Martin Seligman's positive psychology foundations (positivepsychology.com).Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha interviews Andrew Sykes, author, speaker, and founder of Habits at Work, who brings the science of behavioural change into business performance. Andrew is a lecturer at the Kellogg School of Management, where he helps leaders build trustworthy organisations.Drawing from his powerful personal shift during the 1995 Rugby World Cup in South Africa, Andrew explores how trust is built "floor by floor" like a skyscraper. The conversation delves into why trust often breaks down in diverse teams and how cultural intelligence intersects with trust-building.Andrew reveals practical strategies for building trust through intentional habits, especially when working across cultural differences. He shares insights on why demonstrating curiosity and care can transcend cultural barriers and how organisations can systematically embed trustworthy practices into their culture.Connect with Andrew via LinkedIn, his website, the Habits at Work website, and the website for executive experiences Cerene Life . Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha interviews Dr. Kristal Walker, Vice President of Employee Wellbeing at Sweetwater and a certified professional in training management. Dr. Kristal shares her remarkable transformation from high school dropout to doctoral graduate, revealing how this journey fundamentally shaped her approach to leadership and creating inclusive environments where people don't have to "code switch or shrink" to belong.They explore Dr. Kristal's innovative Four D Learning Lifecycle (Design, Develop, Deliver, Debrief) for designing cultural intelligence training that creates lasting change, and dive deep into the powerful concept of "brave spaces" versus safe spaces. Dr. Kristal challenges conventional thinking by reframing a critical question many professionals face: instead of asking "How do I fit in?" she advocates for "How do I stay grounded while I navigate this system?" This shift in perspective offers a transformative approach to authentic leadership in diverse corporate environments.Through personal anecdotes and professional insights, Dr. Kristal demonstrates how authenticity serves as the foundation of credibility and how leaders can maintain their authentic selves while delivering exceptional results for their organisations.Connect with Dr Kristal Walker on LinkedIn.Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

This week, Trisha interviews Jerry Jones, founder of Culture Blend and a learning strategist with over 15 years of experience helping organisations navigate cultural transitions. Jerry brings unique insights from coaching more than a thousand professionals through significant cultural shifts, having lived and worked in China for a decade himself.The conversation reveals Jerry's counterintuitive approach to learning design and why he believes most training fails before it starts. Jerry shares a profound shift moment from a deeply personal conversation with his son that challenged his assumptions about understanding and perspective, demonstrating how the most powerful learning happens when we step back and truly listen.They explore Jerry's philosophy that "growth happens when people feel seen, challenged, and supported" and uncover his surprising strategies for helping teams get unstuck. The discussion takes an unexpected turn into Jerry's thoughts on AI's impact on humanity and whether technology will ultimately bring us closer together or drive us further apart.Jerry also shares insights from an eye-opening experience in North Korea and reveals why he thinks we should "postpone" rather than lower our expectations during major transitions. This perspective challenges conventional wisdom about change management.Connect with Jerry via his website thecultureblend.com, LinkedIn and check out his Podcast Diesel and Clooney Unpack the WorldMake sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this Pride Month episode, Trisha revisits her powerful conversation with Cath Brew, a global LGBTQ+ consultant and shamanic practitioner who brings a unique somatic perspective to cultural intelligence. Cath explores how our bodies often communicate cultural awareness before our minds catch up, offering practical alternatives to traditional mindfulness approaches.The conversation delves into Cath's profound shift moment about learning to trust her intuition, her insights from working with Aboriginal culture in Australia, and her approach to navigating difficult LGBTQ+ conversations through body awareness. Cath's beautiful metaphor of building boardwalks between communities offers practical wisdom for anyone seeking to understand across cultural divides.What makes this episode special is Trisha's guided exercise at the end, where listeners practice Cath's technique of noticing physical responses to cultural difference, giving feelings colour, texture, and size to transform them into actionable insights. Whether you're comfortable with traditional reflection methods or seeking alternative approaches to cultural intelligence, this episode offers tools for recognising when your body signals cultural discomfort.Connect with Cath on LinkedIn and ask her to send her free resource to help guide your physical and emotional observations. You can learn about Cath's work as an LGBTQ+ Consultant and Coach here and about her work helping people heal from emotional pain hereMake sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha takes listeners back to the fundamentals of Cultural Intelligence (CQ), exploring all four capabilities through the lens of Australia's National Reconciliation Week. After 55 episodes focusing primarily on CQ Strategy, she provides a comprehensive overview of the complete CQ framework: Drive (motivation), Knowledge (understanding), Strategy (metacognition), and Action (behavioural adaptation).Using National Reconciliation Week as a practical example, Trisha demonstrates how each CQ capability can be developed and applied in real-world contexts. The episode includes insights from Sharon Gray (Episode 28), who speaks from her Kamilaroi and Scottish heritage about building cultural understanding and community engagement. Through personal anecdotes and practical applications, listeners discover how cultural intelligence isn't about mastering everything at once, but developing capabilities that work together like instruments in harmony.Key insights include understanding your cultural motivations, building knowledge thoughtfully, practising metacognitive reflection, and adapting behaviours meaningfully. Trisha emphasises moving beyond performative gestures to genuine cultural engagement, whether in workplace settings or community contexts.You can connect with Sharon via LinkedIn and listen to her episode, 'Sharon Gray - Winangar Guru: Listen Deeply, Go Slowly and Respect Everything' HereMake sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha interviews Hanlie van Wyk, a systems thinker, social scientist, and cultural insights advisor whose work spans South Africa, the UK, Singapore, and the United States. They explore Hanlie's concept of "human eco-cultures" viewing organisational cultures as ecosystems that leaders can proactively design rather than simply manage. The conversation delves into how her hate crime research in South Africa shifted her perspective and contributed to national legislation, demonstrating how Cultural Intelligence (CQ) can address foundational biases before they escalate to discrimination and violence. Key insights include how leaders experience their greatest shifts when they realise actions speak louder than words, and Hanlie's inspiring vision of becoming "reasonable revolutionaries" who forge new paths with courage and kindness.Connect with Hanlie van Wyk. Resources mentioned include the Anti-Defamation League's Pyramid of Hate and Bronfenbrenner's Ecological Systems Theory.Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

This week, Trisha continues her exploration of cultural intelligence by introducing the P.A.U.S.E. Process, a practical framework for responding effectively to cultural shift moments. Building on last week's S.H.I.F.T. Signals, Trisha breaks down each step of the P.A.U.S.E. Process.Drawing on insights from previous guests, including neuroscientist Mark Williams, psychologist Monique Toohey, and global leadership expert Dawn Bryan, Trisha offers concrete techniques for transforming challenging cultural encounters into opportunities for growth and connection.A downloadable guide to the P.A.U.S.E. Process will be available on Trisha's Substack. Connect with Trisha on LinkedIn to share your experiences applying these frameworks in your cultural interactions.

This week, Trisha Carter, an organisational psychologist, introduces the second series of 'The Shift,' focusing on enhancing cultural intelligence. She revisits the four foundational areas of cultural intelligence: CQ drive, CQ knowledge, CQ strategy, and CQ action, emphasising the metacognitive aspects. Trisha introduces the 'Shift Signals Guide,' a tool to recognise pivotal moments of cultural shift using the acronym S.H.I.F.T. (Sensations, Hesitations, Intense emotions, Frames of reference clashing, Time perception altering). The episode explores each signal in detail with real-life examples. A downloadable guide will be available on Substack.Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

This week, Trisha explores the importance of cultural intelligence amidst global chaos and uncertainty, encouraging listeners to act with cultural intelligence to preserve humanity and effectiveness during challenging times. Trisha revisits the four areas of cultural intelligence and offers strategies to sustain it, such as recognizing emotional responses, seeking diverse information, practising perspective-taking, maintaining human connections, and knowing one's values. She also shares an impactful experience centred around the monument for Tommie Smith, John Carlos, and Peter Norman, stressing the importance of standing as an ally during critical moments. Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

This week, Trisha Carter chats with Flor Bretón-García, a seasoned expert in navigating cultural complexities within organizations. Flor shares her personal migration journey from Venezuela to the US and Germany, discussing the emotional and professional challenges she overcame. They explore how cultural shifts influence workplace dynamics, the impact of language and accents in the workplace, and the critical role of storytelling in leadership development. The episode emphasizes empathy, inclusion, and the importance of culturally aware practices in today's globalized work environment.Connect with Flor via LinkedInAs mentioned in the episode:Families in Global TransitionThe Kaleidoscope GroupEpisode 23 Dr Joanna Selles - Storytelling for Cultural ShiftsMake sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

This week, Trisha Carter, an organisational psychologist and cultural intelligence explorer, chats with Quinton Pretorius, a leading facilitator in cultural intelligence and leadership development from South Africa. They discuss the importance of immersive learning experiences for leaders, the impact of cultural intelligence on leadership, and the ways in which cultural experiences can shift perspectives. Quinton shares insights from his personal experiences, including the concept of 'Ubuntu,' the significance of African time, and the powerful moments of reflection derived from cultural immersions. You can connect with Quinto on LinkedIn or via his website www.culturalintelligenceafrica.comMake sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha Carter, an organizational psychologist and expert in cultural intelligence, is joined by return guest Sarah Black, founder of Athru Communications with extensive experience in communication and PR. The discussion revolves around the four capabilities of cultural intelligence—CQ Drive, CQ Knowledge, CQ Strategy, and CQ Action—and how they apply to working with AI. The conversation explores strategies for integrating AI within organizational cultures, addressing knowledge gaps, and ensuring ethical and effective use of AI while maintaining human connection and emotional intelligence.Check out Sarah Black on LinkedIn and sign up for her Newsletter.Some links discussed this week:Ethan Mollick's book “Co-Intelligence: Living and Working with AI”David Livermore's book "Leading with Cultural Intelligence"Woman's Hour Podcast Ep "AI and IVF, Cousin marriage, Sugarcane documentary, 'Masculine energy'"Slack's Personas Study "AI team-building with the AI persona quiz"Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

In this episode, Trisha reflects on conversations with past guests, such as Dr. Michelle McQuaid, Reverend Dr. Gary Mason, and Tanya Finney. Trisha highlights the power of storytelling, intentional cultural reflection, and small, consistent actions in fostering cultural awareness and understanding. These insights demonstrate that meaningful change requires patience and the creation of spaces for authentic dialogue.As mentioned in the show: check out Episode 23 Joanna Sell- Storytelling for Cultural Shifts Join Trisha in this journey of growth and discovery throughout the year via Substack or  LinkedIn.

This week Trisha outlines her goals for 2025, with a focus on cultural intelligence (CQ). She discusses her plan to deepen her reflection practice through regular journaling and explores the intersection of CQ and artificial intelligence, including the potential benefits and risks. Trisha also shares her personal joy of becoming a grandmother. She encourages listeners to set their own CQ goals, whether by increasing drive, expanding knowledge, refining strategy, or adapting behaviours. Join Trisha in this journey of growth and discovery throughout the year via Substack or  LinkedIn.

With Trisha working with Papua New Guinea expatriates this week we wanted to revisit her interview with Grace Boker Mungkaje. Grace Boker Mungkaje a Forensic Auditor from Papua New Guinea. Grace speaks about growing up as a Third Culture Kid (TCK) in the USA, returning to PNG and making cultural shifts as she was selected for opportunities and scholarships around the world. Her awareness of the need for cultural shifts began young as she was told not to climb the trees in her village in PNG after returning from the USA. We also speak about the need for Auditors to have cultural intelligence in their work as they build bridges across organisational cultures.Grace's global moves included relocating to Australia where she met Trisha - then as she was awarded a Chevening Scholarship, completing a Masters Degree in Forensic Audit and Accounting she moved to Wales. Later she was selected to be a part of the Young Pacific Leaders group an Australian award– and then more recently selected to be a part of the US Professional Fellows program where she went and worked in the USA.  You can connect with Grace on LinkedIn especially if you want to learn more about her work supporting people in their scholarship applications. If you want to learn more about TCK's from Tanya Crossman, the resources on her website and in her books are a great place to begin.

This week, Trisha reflects on her recent experiences in the USA, including attending the CQ Fellows Retreat. She explores cultural intelligence (CQ) focusing on metacognitive aspects, reflecting on her learning from experts like Cal Newport, Chris Argyris, and Dr. Darryl L. Washington. She also shares her observations about empathy and small cultural adaptations from her current travels around the USA.

In this episode, Trisha Carter, an organizational psychologist and expert in cultural intelligence, speaks with Tanya Finnie, Founder of Redhead Communications. They discuss key aspects of cultural intelligence, Tanya's multicultural experiences, and how these have shaped her professional journey. Tanya shares insights on the importance of bridging cultural divides, her experiences growing up in apartheid-era South Africa, and the challenges and rewards of immigrating to Australia. Tanya also highlights her current work in cultural diversity, including her upcoming book and the Diversity and Inclusion Summit she has founded, soon to be held in Melbourne. Listeners are encouraged to be curious, challenge their perspectives, and strive to eliminate the 'isms' in society.Connect with Tanya on LinkedIn and via her website and learn about the Melbourne Diversity and Inclusion Summit here

In this episode, Trisha, an organizational psychologist, and cultural intelligence expert explores key themes in conflict transformation. This is the second part of a moving discussion diving into the shifts that need to happen in individual hearts and minds to build communities and societies towards peace. Trisha’s guest the Rev. Dr. Gary Mason, has over 30 years’ experience in peace-building in Belfast. He shares his experience, observations and wisdom around perspectives of history, the power of the narratives we share and encourages us all to continue the work ofLearn more about Gary's work https://www.rethinkingconflict.com/ and you can reach him at [email protected] Subscribe to our NEW Substack here!And reach out with any questions you may have for the CQ Fellows [email protected]

In this episode, Trisha, an organizational psychologist, explores key themes in conflict transformation. Joined by Rev. Dr. Gary Mason, who has over 30 years experience in peace-building in Belfast, they delve into appreciating diverse cultures and the impact of different narratives on societies - crowd psychology. The discussion highlights linguistic violence and historical contexts affecting people's thinking and decision making. Gary shares insights from religious and political leaders to reflect on the Northern Ireland peace process. They discuss how leadership can be crucial in fostering peace. Gary's personal anecdotes and reflections on historical contexts enrich the conversation, offering valuable lessons in resolving conflicts and understanding diverse perspectives.Learn more about Gary's work https://www.rethinkingconflict.com/And subscribe to our NEW Substack here!

In this episode, organizational psychologist Trisha Carter converses with Dr. Michelle McQuaid about the personal shifts that foster growth and well-being. Trisha reflects on the value of metacognitive thinking and the importance of reflection. Michelle shares her journey of experiencing shifts in thinking, in overcoming 'good girl' beliefs, asking key reflective questions about who sets the terms and outcomes for 'good girl' behaviour. They also discussed the value of David Cooperrider's Appreciative Inquiry method for effective change management. They discussed the value of data in motivating change and Trisha referenced data on leadership and wellbeing that Michelle and her team had used to move workplaces to change. Other research referenced included Deci and Ryan's Self Determination Theory, Dr Kristen Neff and self compassion, B.J. Fogg and tiny habitsThroughout, the discussion highlights practical advice on adapting to new environments, career transitions, and maintaining personal and collective well-being.You can learn more about Michelle's work at The Good Girl GameChangers and https://www.michellemcquaid.com and connect with her on Linked in

This week, Trisha reflects on the insights shared by five diverse guests, highlighting the themes of cultural intelligence, service, and appreciation of differences. She explores how these themes emerge through the guests' experiences, such as 'lightbulb moments', understanding power distance, the value of failure, and celebrating generational diversity. These reflections offer valuable lessons in increasing cultural awareness and adopting strategies for better intercultural interactions.

This week, organizational psychologist Trisha Carter speaks with Marc Geil, the Global Director of Culture and Employee Experience at Wahl Clipper. Marc shares his transformative experiences as a Rotary Youth Exchange student in Japan, highlighting his shift in perspective through cultural immersion. They discuss the metacognitive aspect of cultural intelligence, emphasizing the importance of understanding diverse perspectives within global business and employee environments. Marc also speaks on applying cultural intelligence to organizational culture and personal interactions. They explore how cultural intelligence can be applied beyond international boundaries, recognizing diverse generations and ethnicities. Through personal anecdotes and professional insights, Marc provides advice for those navigating cultural differences, aiming for deeper global connection and understanding. If you would like to connect with Marc you can find him on LinkedIn

This week, organizational psychologist Trisha speaks with Samkelo Blom, a thought leader and CEO of a boutique HR consultancy in South Africa. They discuss the concept of cultural intelligence (CQ) focusing on the metacognitive aspect of CQ strategy. Samkelo shares his experiences growing up in South Africa, his professional journey in human resources, and the cultural shifts he has encountered. They delve into the challenges of balancing cultural and corporate leadership responsibilities and the importance of understanding and adapting to different cultural perspectives. The episode highlights the significance of inclusive cultures, resilience, and the role of leadership and HR in transforming organizations. Samkelo also shares personal insights on parenting, particularly raising daughters, and his hopes for future generations working in more inclusive and supportive environments.You can learn more about Samkelo and the work of his organisation here and connect with him on Linked In here.

This week, Trisha interviews Jennifer Izekor, Above Difference's CEO and founder. They discuss the importance of cultural intelligence (CQ) in leadership and inclusive practices. Jennifer shares insights from her personal and professional journey, including her cross-cultural upbringing and work fostering inclusive leadership. They explore the challenges and rewards of implementing cultural intelligence in various sectors, emphasizing the need for vision, empathy, and strategic thinking in driving organizational change. Jennifer also talks about an upcoming learning event aimed at enhancing cultural intelligence and inclusive leadership skills.Connect with Jennifer via LinkedIn or Above Difference's website and register for their learning event here

In this episode, we revisit an earlier episode and the second part of an interview with David Livermore, a key researcher, author and speaker in the Cultural Intelligence field. Trisha explains why this episode is so vital in learning how to help ourselves and others shift.  She also offers a surprise prize to the first listeners to share about the episode! You can pre-order David’s new book here

This week, Trisha reflects on the role of confidence in Cultural Intelligence and the potential impact of the Dunning Kruger effect which she was thinking about after listening to Katy Milkman’s latest podcast. She discusses Culture Shock from the perspective of the conscious competence learning model and recommends expatriates in a new location give themselves a learning buffer. Please reach out to Trisha with recommendations for researchers to interview for Series 2 - and she would love to connect on LinkedIn.

This week, Trisha, talks to Brian Johnson—a former professional baseball player who played in the US Major League. Some major life shifts saw Brian evolve into a Diversity, Equity, and Inclusion, Executive Consultant. Trisha and Brian discuss his experiences growing up in culturally diverse Oakland, his sports career, and key experiences that fostered his cultural intelligence. They unpack the athlete's metacognition and how the thinking processes of instant responses are developed. Brian also shares personal stories about his family and offers advice for those looking to create a more inclusive world. Tune in for an inspiring conversation about embracing diversity and fostering inclusion.If you want to learn more about Brian's baseball career - here is his Wikipedia page and one of his memorable career moments. Connect with Brian on LinkedIn and check out his Kaleidoscope Group bio. And Follow his podcast Talent Chasing

This week, Trisha interviews Shaikh Fadilah Ahmad, a former diplomat from Brunei, Darussalam. Shaikh Fadilah shares his rich career experiences spanning 30 years and his seamless transition to 'coffee diplomacy' after retirement -at least from the Diplomatic Service. The conversation dives into the importance of cultural intelligence (CQ) and how Fadilah applied his early learnings of respect and cultural adaptability in his diplomatic career. They also discuss his successful pivot to owning a coffee shop, mentoring young entrepreneurs, and his involvement in social causes. His passion for coffee culture and art exhibitions in his cafe is underlined, offering a unique blend of business, personal connection, and social impact.You can connect with Fadilah on LinkedIn and/or explore his cafe (especially the cake gallery) via his website and if you are lucky enough to visit in person -enjoy!

In this episode, Trisha reviews key themes from the last five interviews, highlighting common moments of cultural shifts experienced by guests Mikkel Orlovski, Kristin Ekkens, Sharon Gray, Bridget Romanes, and Cheryl Doig. Through anecdotes and discussions, she emphasizes the importance of creating safe learning spaces, recognizing social value, and forming personal relationships. Trisha also hints at what's happening in series two of The Shift.

This week, host Trisha interviews Cheryl Doig, a futures and foresight practitioner with a deep background in education. They discuss the importance of cultural intelligence (CQ) and CQ Strategy for the future. Cheryl shares her journey to becoming known as a 'Futures Aunty' and emphasizes the significance of understanding different perspectives and histories as we think about both the future and the past. The conversation delves into the impact of random and cataclysmic events on communities, particularly referencing the Christchurch earthquakes and the terrorist attack. They also discuss the shifts in New Zealand in cultural understanding between Māori and Pākehā populations. Cheryl describes her work and the importance of anticipation and building resilient mindsets for future preparedness. She also discusses her involvement in projects related to intergenerational fairness and how various generations can shape future policies. The episode concludes with reflections on Cheryl's accomplishments and the importance of supporting others in their journey towards effective futures thinking. To learn more - Cheryl referenced Roman Kryznaric and the Three Horizons tool which she speaks more about in this interview. Sign up for Cheryl's newsletter on her website and explore other resources she recommends Connect with Cheryl on LinkedIn to continue the conversation