Pax8 Academy Live

What does it really take to grow from an individual contributor to a leader and beyond? In this episode of Academy Live, Jennifer Roy, CEO of Nucleus Networks, shares her journey from service manager to leading a $25 million MSP and what she wishes she had known earlier in her career. 🔑 Key Topics Covered ✅ Jennifer Roy’s journey from service manager to CEO ✅ How to move from individual contributor to leadership roles ✅ The role of soft skills in standing out and advancing your career ✅ Why Women in Tech representation and panels matter ✅ Practical advice Jennifer would give her earlier self ✅ Developing informal leaders within your organization ✅ How self-serve models like Pax8 Marketplace drive growth ✅ Creating more valuable work for teams in an AI-driven future If you are looking to grow your career, develop future leaders, or rethink how your business creates value, this episode delivers practical insights you can apply right away. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Jennifer Roy | CEO | Nucleus Networks https://www.linkedin.com/in/jen-roy-ops/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

What happens to all the great ideas that never make it on stage? In this episode of Academy Live, we sit down with Tara Rummer, Director of Community at Immy.bot, and Dean Trempelas, Head of MSP Success at Empath, to explore two movements shaking up the MSP space: RejectionCon and Spicy Monday. 🔑 Key Topics Covered ✅ What RejectionCon is and how it started ✅ Why rejected talks can be the most valuable ideas ✅ Creating space for new and diverse voices in the MSP community ✅ The origin and impact of Spicy Monday ✅ Why honest, opinionated conversations matter in the channel ✅ Balancing personal brand with bold perspectives ✅ How community-driven movements can shape the industry Together, Tara and Dean unpack why these ideas resonate, how they have gained traction, and why the MSP industry benefits from more transparency, more voices, and a little more edge. If you have ever felt like certain conversations are missing from the stage or the feed, this episode is for you. 🔗 Check out Rejection Con: https://www.rejectioncon.com/submit-a-talk  🔗 All proceeds from RejectionCon support the Rural Tech Fund, helping provide technology resources and opportunities to students in rural communities. Learn more or get involved: https://ruraltechfund.org/ 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Tara Rummer | Chief Community & Ecosystems Officer | Immy.bot https://www.linkedin.com/in/tara-rummerashley/  Dean Trempelas | Head of MSP Success | Empath https://www.linkedin.com/in/drzoidberg/  ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

A great strategy means nothing if it never turns into results. In this episode of Academy Live, Scott Berns, SVP of Revenue & GTM Americas at Pax8, breaks down the fundamentals of building a business plan that actually drives outcomes. 🔑 Key Topics Covered ✅ Why many MSPs struggle to translate strategy into real results ✅ How prioritization helps businesses focus on what truly moves the needle ✅ Understanding market dynamics and aligning them with your plan ✅ Creating actionable plans your teams can execute against ✅ Using leading indicators to track progress before results appear ✅ Why measurement and feedback loops drive continuous improvement ✅ How MSPs can shift from reactive operations to intentional growth ✅ Practical ways to connect strategy, execution, and business outcomes If you want to move beyond planning for planning’s sake and start building a strategy that produces real results, this episode is for you. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Scott Berns | SVP Revenue & GTM Americas | Pax8 https://www.linkedin.com/in/scott-berns-96b52a6/  ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

In this special Women’s History Month episode of Academy Live, we’re joined by Sara Ehrich, Manager of Academy Instructor Led Training at Pax8, to explore what modern leadership really looks like and how to build inclusive teams that perform at a higher level. Sara leads Pax8’s leadership curriculum, including programs for first-time leaders, new managers, and middle managers stepping into more strategic roles. 🔑 Key Topics Covered ✅ Transitioning from individual contributor to team leader ✅ Accountability conversations that build trust ✅ Leading middle managers and developing leaders ✅ Psychological safety and productive debate ✅ The impact of inclusive recruiting practices ✅ Why women apply differently and how to address it ✅ Career growth: horizontal vs. vertical paths ✅ The business and human case for diversity in leadership ✅ Soft skills that accelerate leadership growth ✅ Pax8 peer communities and leadership development resources Whether you’re an aspiring leader, a new manager, or building the next generation of leadership inside your MSP, this episode delivers practical takeaways you can apply immediately.   Check out Sara’s Leadership ILT Links: 🔗 Accountability Unlocked: https://www.pax8nebula.com/m/2bbff8c5abce9528/original/Accountability-Unlocked-Syllabus.pdf 🔗 Introduction to Management: https://www.pax8nebula.com/m/222eb59807d69048/original/Introduction-to-Management.pdf 🔗 Leading the Leaders: https://www.pax8nebula.com/m/3e0606d23fc26ddb/original/Leading-the-Leaders-Syllabus.pdf 🔗 Preparing for Your First Hire: https://www.pax8nebula.com/m/1e68821bb3603135/original/Preparing-for-your-First-Hire-Syllabus.pdf 🔗 So, They Want You to Lead: https://www.pax8nebula.com/m/4ec9bd62815298f5/original/So-They-Want-you-to-Lead-Syllabus.pdf On-Demand Leadership MicroLearnings: 🔗 https://academy.pax8.com/learn/learning-plans/557/microlearnings-leadership 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes on YouTube every other Tuesday at 1 PM MT.   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Sara Ehrich | Manager of Academy Instructor Led Training | Pax8 https://www.linkedin.com/in/saraehrich/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Great sales isn't about pitching harder. It is about asking smarter questions that create curiosity and move buyers toward action. In this episode of Academy Live, Keith Marchiano, Senior Executive Coach and Program Manager for Sales Enablement at Pax8, breaks down how MSPs can use the Results Selling Framework to sell more, prospect more effectively, and strengthen their marketing message. Keith explains why most prospects already know “you’re an IT provider,” but rarely understand the full business impact you can make. The key is learning how to ask questions that shift the conversation from “fix my computer” to “help me grow, protect, and streamline my business.” 🔑 Key Topics Covered ✅ How better questions create curiosity in every sales conversation ✅ Applying RSF to marketing, prospecting, and buyer meetings ✅ What to say when you secure a 5-minute intro call ✅ How to guide buyers toward growth, efficiency, and risk reduction ✅ Practical tips for MSPs to ditch ineffective sales habits ✅ Where RSF fits into modern sales, marketing, and client engagement Looking to go deeper? Explore the Results Selling Framework Hub in Pax8 Academy for on-demand courses, new prospecting microlearnings, and expert-led education. 🔗 RSF Hub https://academy.pax8.com/pages/193/re...  🔗 RSF Instructor Led Training: https://www.pax8nebula.com/m/10412bf7... 🔗 Sales Coaching: https://www.pax8nebula.com/m/b42aed7c... 🔗 MicroLearning: AI Prompts for Sales & CRM – Smart Prospecting for MSPs https://academy.pax8.com/learn/course...  🔗 Pax8 Academy https://www.pax8.com/en-us/academy/  👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 1 PM MT.   🗓️ This episode was previously streamed on Youtube on 01/27/2026   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Keith Marchiano | Senior Executive Coach & Program Manager for Sales Enablement | Pax8 https://www.linkedin.com/in/keithmarchiano/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

In this episode of Academy Live, Amy Luby, Executive Coach with Pax8 Academy, joins the conversation to break down why so many MSPs struggle when they try to move beyond founder led sales. Amy walks through the three most common mistakes MSPs and founders make when scaling sales, clarifies the difference between marketing and go to market, and explains why truly knowing your clients and verticals is more important than simply automating a CRM. 🔑 Key Topics Covered ✅ The three biggest mistakes MSPs make when moving beyond founder led sales ✅ Why sales fails without a true go to market system ✅ The difference between marketing tactics and go to market strategy ✅ How ICP discipline impacts sales, marketing, and scalability ✅ What MSPs should focus on as sales becomes more AI enabled ✅ Why knowing your clients and verticals drives better growth than CRM automation ✅ How discovery needs to evolve to support modern sales conversations ✅ How the Results Selling Framework supports scalable, system driven sales 📌 Check out the MSP Go-To-Market (GTM) Progression Framework: https://academy.pax8.com/learn/courses/7151/msp-go-to-market-gtm-progression-framework-from-founder-led-to-scalable-revenue-engine The conversation closes with a look at how the Results Selling Framework continues to evolve to support this new reality. Check it out here: https://www.pax8.com/en-us/academy/rsf/#4resource Don't Miss Amy's Session's at Beyond 2026: ✅ PRE BEYOND WORKSHOP: Everyone Says You Need GTM. What Is It, Really? ✅ How to Stop Losing Deals You Should’ve Won: A Go-To-Market Framework ✅ Between Two Agents: An Awkwardly Honest Conversation Link to agenda: https://www.pax8beyond.com/pax8beyond-agenda/ 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 1 PM MT.   🗓️ This episode was previously streamed on Youtube on 01/13/2026   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Amy Luby | Executive Coach | Pax8 Academy https://www.linkedin.com/in/amycluby/   ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

In this episode of Academy Live, Chris Wicks, Manager of Academy Coaching at Pax8, breaks down the power of dispatching and why it’s one of the smartest investments an MSP can make. With 20 years in the industry, Chris shares how proper dispatching boosts operational efficiency, improves engineer satisfaction, and prevents client chaos. All while saving your MSP thousands of dollars per year. 🔑 Key Topics Covered ✅ Why dispatching is critical to MSP profitability ✅ The “Power of 15 Minutes” and its financial impact ✅ How dispatching improves engineer focus and reduces burnout ✅ Client satisfaction: building trust through clear communication ✅ Traits that make a great dispatcher 📌 Whether you’re considering hiring your first dispatcher or optimizing the one you already have, this video will change how you think about service delivery. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 1 PM MT.   🗓️ This episode was previously streamed on Youtube on 01/13/2026   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Chris Wicks | Manager of Academy Coaching | Pax8 https://www.linkedin.com/in/chriswicksco/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Technical skills may get you hired, but they are no longer enough to help you grow. In this episode of Academy Live, we explore how engineers and technical professionals can evolve their careers by building account management skills, stronger client relationships, and early leadership capabilities. As MSP roles continue to change, clients expect more than reactive support. They want trusted advisors who understand their business, communicate clearly, and guide them through new technologies, including AI driven processes. This video breaks down what the next era of engineering and account management looks like, and why soft skills are now critical to standing out. 🔑 Key Topics Covered ✅ Why technical skills alone are no longer enough for MSP career growth ✅ Account management fundamentals every engineer should understand ✅ Relationship building as a differentiator for MSP professionals ✅ What next generation MSP clients expect from engineers and service teams ✅ How engineers can step into informal leadership roles ✅ Integrating AI processes with people and teams effectively ✅ Identifying the skills that help you stand out and move up ✅ Using microlearning and instructor led training to build leadership capability 🔗 Soft Skills Library: https://academy.pax8.com/learn/dashboard/channel/152 📌 If you are looking to grow your impact, prepare for the future MSP client, and move beyond purely technical work, this episode offers practical guidance you can apply right away. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we post NEW episodes every other Tuesday at 2 PM MT.   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

What makes someone a great leader in 2025? It is not technical mastery or being the smartest person in the room. In the age of AI, the most impactful leaders are the ones who coach, communicate, and elevate the people around them. In this episode of Academy Live, Tyler Vallario, Senior Learning Experience Facilitator and Advisor at Pax8, unpacks what leadership really requires today. 🔑 Key Topics Covered ✅ Why leadership skills matter most in the age of AI ✅ How to identify internal candidates with real leadership potential ✅ How leaders can strengthen communication, coaching, and people-first skills ✅ What Tyler learned about leadership from his time in the Marines ✅ Developing talent from within versus hiring externally ✅ Turning potential into real capability through intentional development ✅ How delegation, trust, and accountability shape emerging leaders ✅ Why “soft skills” are becoming critical power skills for MSPs 🔗 Unlocking Your Team's Potential: Leadership Strategies for Psychological Safety Course: https://academy.pax8.com/learn/courses/6525/unlocking-your-teams-potential-leadership-strategies-for-psychological-safety 🔗Holding Difficult Conversations Course: https://academy.pax8.com/learn/courses/6195/holding-difficult-conversations 📖 Check Out Tyler's Book, Get Off the Ladder: https://www.amazon.com/Get-Off-Ladder-Satisfaction-Everyday/dp/B0DHXZ25V5 📌 From spotting potential to building skills to trusting new leaders with real responsibility, this episode arms you with a practical, modern playbook for cultivating leadership that lasts. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 12/16/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Tyler Vallario | Sr. Learning Experience Facilitator & Advisor | Pax8 https://www.linkedin.com/in/tyler-vallario-edd-ms-905b0a44/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

AI is changing the game for engineers, but only if you feed it the right data. Are you an MSP and wondering how to implement this in your shop? We’ve got you covered… welcome to Academy Live! In this episode, Pax8 Senior Executive Coach Rob Hird breaks down his Beyond 2025 Breakout Session: AI and Engineers 101. We’ll explore the 5 Cs of AI adoption: Confidentiality, Compliance, Cost, Capacity, and Capability. So you can roll out AI responsibly, avoid “garbage in, garbage out,” and start seeing real results. 🔑 Key Topics Covered ✅ What AI really is (and isn’t) ✅ AI vs. automation: what’s the difference? ✅ How to prepare your ticketing data for AI use ✅ The 5 Cs of AI adoption every MSP should know ✅ Using AI for triage, classification, and sentiment analysis ✅ Avoiding bad data and building reliable knowledge bases ✅ How AI can serve as digital labor—not a replacement for engineers 📌Check out this video to learn how to make AI your engineers’ most valuable teammate! Liked what you saw on the show today? Here are the on-demand resources you can download: 🔗 The 5 Cs of AI adoption Flyer: https://academy.pax8.com/share/asset/view/4333  🔗 Good Data Flyer: https://academy.pax8.com/share/asset/view/4325  ⬇️ Download the The Agentic Inflection Point full report to learn how to thrive in the era of the managed intelligence provider: https://pages.pax8.com/agentic-inflection.html 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 12/02/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Rob Hird | Senior Executive Coach | Pax8 https://www.linkedin.com/in/robhird/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

In this episode of Academy Live, Chance Weaver, VP of AI Adoption Americas at Pax8, joins the show to break down how Managed Service Providers can evolve into Managed Intelligence Providers (MIPs) and start selling AI today! This episode walks through the frameworks that turn AI from an intimidating buzzword into a revenue-generating reality. 🔑 Key Topics Covered ✅ What is the Managed Intelligence Provider (MIP) Playbook? ✅ How to have real, consultative conversations with customers about AI ✅ How to turn on Copilot Chat for your Customers for FREE ✅ Overview of Pax8’s Guided Growth and Academy enablement ✅ Using the Result Selling Framework to unlock AI opportunities ✅ Overcoming AI fear and transforming tech roles ✅ How Pax8 helps partners monetize and scale AI ✅ The role of Guided Growth and the Pax8 Agent Store 📌Plus, Chance addresses the human side of AI adoption: the fear, the uncertainty, and the massive opportunity it brings for MSPs who act early and start the conversation before someone else does. 🔗 Learn more about Guided Growth: https://pages.pax8.com/data-ai-guided-growth.html 🔗 Learn more about the Results Selling Framework: https://academy.pax8.com/pages/193/results-selling-framework-hub ⬇️ Download the The Agentic Inflection Point full report to learn how to thrive in the era of the managed intelligence provider: https://pages.pax8.com/agentic-inflection.html 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 10/28/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Chance Weaver l VP of AI Adoption Americas l Pax8 https://www.linkedin.com/in/chanceweaver/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

In this episode of Academy Live, we sit down with Dr. Jake Necessary, CISO at StaffDNA, to break down what it really takes to lead high-performing remote teams. Jake has spent decades thriving as a remote employee, long before remote work became mainstream. Through case study research, he uncovered a major gap in how organizations manage distributed teams. His findings reveal that traditional leadership strategies do not automatically translate into virtual environments. 🔑 Key Topics Covered ✅ Why remote leadership requires intentional design ✅ How systems, tools and clarity replace the physical office ✅ Using OKRs and decision frameworks to drive alignment ✅ Building self-governing teams built on empowerment and trust ✅ Why top-down leadership fails in virtual environments ✅ The role of shared leadership in high-performing remote teams ✅ How strong community and culture create belonging at a distance ✅ Practical steps to improve remote team structure and communication ✅ How managers can evolve to support hybrid and distributed workers 📌 This conversation gives you a research-backed foundation for building teams that stay connected, aligned and effective. Check it out to learn how intentional structure, strong systems and shared leadership create remote organizations that thrive. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 11/11/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Dr. Jake Necessary | CISO | StaffDNA https://www.linkedin.com/in/jnecessary/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

AI can feel overwhelming, but it doesn’t have to. In this episode of Academy Live, Rex and Chris sit down with Dave Wiseman, Data and AI Program Manager at Pax8, to unpack what real AI success looks like and how to prepare if you haven’t started yet. Dave shares practical ways to measure AI outcomes, like efficiency gains, increased profitability, and reduced risk, while offering advice for leaders battling AI fatigue. 🔑 Key Topics Covered ✅ What AI success really means for MSPs and SMBs ✅ How to measure efficiency, profitability, and risk reduction with AI ✅ Tips to avoid burnout and “AI fatigue” in today’s hype cycle ✅ The big question: when should you hire someone for AI? 📌 From time-boxing your learning to knowing whether hiring an AI specialist makes sense for your organization, this conversation is packed with insights to help you cut through the noise and focus on what really matters. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 9/30/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Dave Wiseman | Data and AI Program Manager | Pax8 https://www.linkedin.com/in/-david-wiseman/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

What does it really take to grow a successful MSP? In this episode of Academy Live, we chat with Jeff Wolverton, CEO of PivIT Strategy, to hear his story of transformation, perseverance, and growth. Jeff shares how joining Pax8’s Phoenix Peer Group gave him the foundation to strengthen his MSP across sales, service, and operations. We’ll hear his stories about how the lessons learned (and tough love) from his peers helped him avoid costly mistakes and refocus on profitable growth. From rebuilding his sales approach with the Results Selling Framework, to shifting strategy away from chasing shiny objects, to putting in the hard work that peer groups inspire, Jeff’s story proves there’s no “easy button” for growth, but there is a roadmap. 🔑 Key Topics Covered ✅ The role of Pax8 peer groups in building a profitable MSP ✅ Lessons learned from early hiring and sales mistakes ✅ How the Results Selling Framework reshaped Jeff’s sales process ✅ Using focus and intent to overcome shiny object syndrome ✅ Practical takeaways every MSP can apply to scale 📌Check this video out to learn how Jeff leveraged peer collaboration, strategy, and relentless execution to turn lessons into over a million-dollar results. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 10/14/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Jeff Wolverton | CEO | PivIT Strategy https://www.linkedin.com/in/jeff-wolverton-07b27b5/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Pricing isn’t just about numbers — it’s about knowing your value. In this episode of Academy Live, we sit down with Jonathan Mack, Lead Executive Coach at Pax8, to dive deeper into his Beyond 2025 session: Did You Raise Your Rates? Jonathan unpacks why 99% of clients accept rate increases, the importance of knowing what level of provider you really are, and how to avoid the most common mistakes MSPs make when adjusting pricing. 🔑 Key Topics Covered: ✔️ Why entering the cycle is critical to long-term success ✔️ The role of investing in your people in pricing strategies ✔️ How to begin with the end in mind and define the real outcomes you want ✔️ Tools and data MSPs can use to raise rates with confidence 🔗 Check out the "How to Raise Your Rates Course here: https://academy.pax8.com/learn/course... 📌 Whether you’re just starting to think about your pricing or looking to refine your strategy, this conversation will give you practical tools to boost margins, strengthen client relationships, and scale your business. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT.   🗓️ This episode was previously streamed on Youtube on 09/02/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Jonathan Mack | Lead Executive Coach | Pax8 https://www.linkedin.com/in/jonathan-s-mack/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

In this episode of Academy Live, Pax8 welcomes Larry Cobrin, Founder and CEO of MSPCFO, to break down how MSPs can improve profitability by treating their client base like a portfolio. Larry explains the portfolio approach to identifying top and bottom performing clients, digging into why performance varies, and making data-driven changes that improve margins. 🔑 Key Topics Covered: ✅ Treating clients as a portfolio to identify strengths and weaknesses ✅ Basics of agreement pricing and defining value ✅ Using data analysis to improve margins ✅ Turning insights into accountability within peer groups ✅ Real-world impact: how MSPs are reaching major revenue milestones 📌 Whether you’re questioning if your data is “good enough” or looking for a strategy on uncovering opportunities hidden in your PSA, this episode offers practical insights to help you take action - one client at a time.   🔗 Check out Larry’s Academy Course: https://academy.pax8.com/learn/courses/6841/unlocking-revenue-potential-introducing-mspcfo-insights 🔗 Interested in MSPCFO? Get it here → 🔹 MSPCFO Basic MSPCFO Basic gives MSPs the visibility to fix data gaps, track employee productivity, and analyze agreements for smarter, more profitable operations. https://app.pax8.com/products/cbdc77a5-7618-4763-b8fb-0607364e6e83 🔸 MSPCFO Premium MSPCFO Premium takes profitability further with client P&Ls, client ranking insights, and revenue growth analysis to maximize margin and scale with confidence. https://app.pax8.com/products/06d805c1-c77f-4080-8aaf-fd458d1c6db5 🔗Check out Larry’s first appearance on Academy Live: https://www.youtube.com/watch?v=nBpDKVys5Zw 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT.   🗓️ This episode was previously streamed on Youtube on 09/16/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUESTS Larry Cobrin | Founder and CEO | MSPCFO https://www.linkedin.com/in/larry-cobrin/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

In this episode of Academy Live, we pull back the curtain on how Pax8 Academy is integrating AI into our training programs while keeping human knowledge and experience at the core. Amanda Glidden shares real examples, including a Synthesia-powered demo, and explains the considerations every business should make before leaning too heavily on AI. We’ll also explore insights from the Pax8 Agentic Inflection Point Report, why this AI-driven industry shift feels different from past transformations, and how MSPs can position themselves for both the “revolution” and the “evolution” of becoming a Managed Intelligence Provider (MIP). 🔑 Key Topics Covered: ✅ How Pax8 Academy is using AI to enhance (not replace) training ✅ The risks of over-relying on AI without human input ✅ Synthesia as a tool for efficiency in content creation ✅ Lessons from the Agentic Inflection Point Report ✅ Revolution vs. Evolution: Two paths MSPs are taking in the AI era ✅ Why this transformation matters to MSPs ✅ Action steps MSPs should take right now to stay competitive 🔗 Check out the Agentic Inflection Point Report: https://www.pax8.com/blog/managed-intelligence/ 📌 AI isn’t just another tech trend - it’s a business model shift. Learn how to adopt it with purpose and keep your human expertise front and center. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT.   🗓️ This episode was previously streamed on Youtube on 8/19/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

In this episode of Academy Live, we welcome Pax8 Strategic Consultants Sophie Dowsett Smith and Limara Thorne to celebrate the launch of their new podcast, Athena Rebels. Athena Rebels challenges the status quo. How? By exploring the real issues women face in tech, media and modern workplaces, with Sophie and Limara weaving humor, honesty, vulnerability and lived experience into conversations that challenge, connect and change. 🔑 Key Topics Covered: ✅ What Athena Rebels is and who it is for ✅ Why conversations about women in tech and media still matter ✅ How personal experiences inspired the podcast ✅ Building confidence and community in male dominated environments ✅ What authentic leadership looks like beyond buzzwords ✅ Why vulnerability and honesty create stronger leaders ✅ How humor and connection help navigate hard conversations 📌 In this episode, we also explore the meaning of authentic leadership. Sophie and Limara share why leading with clarity, values and personal truth matters more than ever and how embracing who you are can unlock team trust and personal confidence. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT.   🗓️ This episode was previously streamed on Youtube on 11/18/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUESTS Sophie Dowsett-Smith | Strategic Consultant | Pax8 https://uk.linkedin.com/in/sophie-dowsett-smith-663b0222 Limara Thorne | Strategic Consultant | Pax8 https://uk.linkedin.com/in/limarathorne ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

What if you had a GPS for growing your MSP? That’s exactly what Pax8 Guided Growth delivers. Welcome to Academy Live! In this episode, we’re breaking down how Data and AI Guided Growth helps you take control of your journey, so you can stop reacting and start leading. Whether you're just starting to explore AI or ready to bring a data-driven solution to market, we’ll show you how to build confidence, create momentum, and drive real outcomes. 🔑 Key Topics Covered: ✅ What is Pax8 Guided Growth and how it works ✅ How Data and AI Guided Growth supports MSP transformation ✅ Learn how to define a detailed buyer dossier that represents your ideal partner, allowing you to tailor your marketing efforts effectively. ✅ Tools, templates, and GTM strategies that partners can use today ✅ How to build and scale new offerings with less risk Learn how Pax8’s Guided Growth framework helps partners:  🚀 Understand AI and data strategy  🧭 Choose the right vendors and tools  📦 Launch new offerings with less friction  💬 Go to market with confidence and clarity    Register for the Data and AI Guided Growth Program in Academy:  🔗 https://pages.pax8.com/data-ai-guided-growth.html Lead with real-world strategy, deploy Pax8’s cutting-edge tools and build AI solutions that defy expectations — only with Data and AI Guided Growth.    Register for the Security Guided Growth Program in Academy:  🔗 https://pages.pax8.com/security-guided-growth.html   Join Pax8 Security Guided Growth to get tailored cybersecurity recommendations, unlock strategic growth and develop your security expertise. 📌 You’ll also get a closer look at how this on-demand learning experience connects the dots across Academy, ProServices, Channel Events, and more, so you can scale smarter, faster, and more profitably. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT.   🗓️ This episode was previously streamed on Youtube on 08/05/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Join us on this episode of Academy Live as we dive into the art of crafting a marketing strategy for MSPs that drives meaningful change and impact. Our guest, James LaVine, shares invaluable insights on how to identify the change you bring and translate it into a powerful marketing approach. 🔎 Key Topics Covered: ✅ The key components of developing a comprehensive marketing strategy ✅ Understanding the impact you aim to make in your target market ✅ Learn how to define a detailed buyer dossier that represents your ideal partner, allowing you to tailor your marketing efforts effectively. ✅ Explore the tactics and methods that resonate with your perfect prospects ✅ Gain valuable insights into thinking like a marketer and creating strategies that drive real results. 📌 Tune in to this episode to unlock the secrets of crafting marketing strategies that bring about meaningful change and leave a lasting impact on your audience. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT.   🗓️ This episode was previously streamed on Youtube on 04/09/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST James LaVine | Senior Executive Coach | Pax8 https://www.linkedin.com/in/jameshlavine ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Ready to see the future of the Pax8 Marketplace? 🚀 We've got you covered... Welcome to Academy Live! From public storefronts designed to attract new customers, to a roadmap packed with innovation, this episode gives you a glimpse at how partners can take real action today to grow faster, connect smarter, and evolve into next-gen providers.  🔑 Key Topics Covered: ✅ Public storefronts: what they are and why they matter ✅ Pax8 Marketplace Enhancements ✅ Actions partners can take right now ✅ Innovation that meets partners where they are This isn’t just a transaction platform anymore — it’s a launchpad. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT.   🗓️ This episode was previously streamed on Youtube on 07/29/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Ryan Walsh | Chief Strategy Officer | Pax8 https://www.linkedin.com/in/ryanmwalsh1/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Welcome to Academy Live! In this episode, we invite Eliott Chandler and Christopher Kirby to dive into getting started with Microsoft Azure. Through this episode, viewers should walk away with an understanding of Azure's ecosystem and an understanding of how Azure can boost your business. 🔑 Key Topics Covered: ✅ What is Azure? ✅ What is the basic use of Azure? ✅ The value of building an Azure business ✅ Why are partners turning to Azure? ✅ Tips and tricks for building an Azure MSP ✅ Azure Adoption strategies Academy Coaching Webinar.  📌 Check out the Pax8 Academy Azure Courses: Pax8 Academy - Azure 101: Introduction to Azure https://app.pax8.com/catalog/p/d40ed0c1-4142-4c40-9bda-dd903bbffff6 Pax8 Academy - Azure 102: Azure Best Practices for MSPs https://app.pax8.com/catalog/p/7e30c111-8d5a-4afe-91b3-827d7d782160 Pax8 Academy - Azure 103: Managing and Supporting Azure Environments https://app.pax8.com/catalog/p/e7aed19f-3780-40f7-b874-c39d6cb14211 Pax8 Academy - Microsoft Cloud Ascent: Empowering MSPs to Reach New Heights Course: https://academy.pax8.com/learn/courses/5316/microsoft-cloud-ascent-empowering-msps-to-reach-new-heights Microsoft Hub: https://academy.pax8.com/pages/180/microsoft-hub 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT.   🗓️ This episode was previously streamed on Youtube on 07/09/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Eliott Chandler | Global Director of GTM Solutions | Pax8 https://www.linkedin.com/in/eliottc/ Christopher Kirby | Azure Solutions Engineer | Pax8 https://www.linkedin.com/in/chrislkirby ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Join us for another episode of Academy Live as we dive into the complex world of taxes for managed service providers (MSPs), featuring esteemed guest Bradley Gross. Tax season is coming, so in this conversation we'll explore key considerations and practical tips to help MSPs navigate tax-related challenges and ensure compliance with regulations. 🔎 Key Topics Covered: ✅ Nuances of interstate taxation: Insights into determining when and how sales tax should be applied, particularly in the context of MSP operations spanning multiple jurisdictions. ✅ Preparatory steps MSPs should take before meeting with their accountants: Get prepared for the questions your accountant may ask and learn how to proactively address potential tax implications. ✅ Practical strategies for optimizing your tax planning and minimizing liabilities: Discover actionable tips for streamlining your accounting processes and ensuring accuracy in tax reporting, empowering you to make informed decisions and effectively manage your tax obligations. 📌 Don't miss this opportunity to gain valuable knowledge tailored to the unique needs of MSPs. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 03/26/24   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Brad Gross | President | Law Office of Bradley Gross, PA https://bradleygross.com/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

You’ve got questions — and we’ve got answers. Welcome to Academy Live! In this episode, Rex Frank, Chris Kaiser, and Bessie Nolan tackle the questions they get asked all the time — from how to start your MSP, to building a winning stack, joining peer groups, getting security coaching, and where to find legit business mentorship. 🔑 Key Topics Covered: ✅ How to start and scale an MSP ✅ Pax8 Academy’s new security enablement offerings ✅ The value of Pax8 Peer Groups and how they work ✅ Coaching, mentorship, and frameworks to grow your business ✅ Resources to upskill your team at every level  ✅ Why partners choose Pax8 — and what sets us apart 📌 If you're looking to scale smarter, lead with clarity, and tap into the resources that actually move the needle — this is your episode. 🗣️ No fluff. Just the real talk and tactical insights you’ve come to expect from the Pax8 Academy crew. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 07/15/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Welcome to Academy Live! In this episode, we invite Juan Fernandez, Channel Chief at SuperOps to deep dive into how MSPs should be leveraging AI. Join us for a journey into the future as we discuss how to prepare and evolve in this ever-changing landscape. 🔑 Key Topics Covered: ✅ The future of MSPs and AI ✅ AI Enabled Hardware ✅ How are we using AI in a meaningful way? ✅ How to use AI effectively? ✅ The importance of staying up to date on industry trends ✅ The new modern managed service providers ✅ The 3 Ps: Process, Procedures, and Profitability ✅ The death of a 1,000 cuts in managed services ✅ The change mindset 📌 Get a peek into the future on this week’s episode of Academy Live! You won’t want to miss it. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 05/21/24 ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Juan Fernandez | Channel Chief | SuperOps https://www.linkedin.com/in/1jf ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

In this episode of Academy Live, we’re joined by Jaime Gonzalez, CISM and Head of Client Partnerships at OttimoCyber.com, to break down how cyber liability works, common misconceptions about policy coverage, and how to approach the conversation with your clients—especially before a breach occurs. If you've ever heard a client say, “I’ve got cyber insurance,” and left it at that, this is a must-watch! 🔑 Key Topics Covered: ✅ What cyber liability insurance really covers ✅ Common exclusions to watch out for ✅ How to spot weak “endorsement” add-ons ✅ Social engineering and other major risks ✅ How to vet policy providers and ratings 📌 Whether you're advising clients or protecting your own business, this video sheds light on why having the right policy is more than just checking a box. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 05/06/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Jaime Gonzalez, CISM | Head of Client Partnerships | OttimoCyber.com https://www.linkedin.com/in/ManagedCyber/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Pax8 Voyager Alliance has officially launched! Curious about how the Pax8 Voyager Alliance can fuel your success? We’ve got you covered… Welcome to Academy Live! Craig Donovan, Chief Experience Officer at Pax8 joins us to demonstrate how this innovative partner program is designed to grow with your ambitions, offering a scalable, strategic path to growth and retention with tailored tiers delivering curated enablement, education, and support at every stage of your business journey. 🔑 Key Topics Covered: ✅What is Pax8 Voyager Alliance? ✅The why behind Voyager Alliance ✅What is next for Pax8 Voyager Alliance?  ✅ Additional Support: On-Demand and Instructor-Led courses, Peer Groups, and Business Coaching through Pax8 Academy 📌 Whether you're seeking knowledge, strategy, or a community of experts, learn how Pax8 Voyager Alliance has the resources to fuel your success. 🔗 For the most up to date information on Pax8's Voyager Alliance visit: https://www.pax8.com/en-us/pax8-voyager-alliance/ 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 12/10/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Craig Donovan | Chief Experience Officer | Pax8 https://www.linkedin.com/in/craig-donovan-621b585 ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

In this episode of Academy Live, Zac Paulson, Director of Product and Strategy at ABM Technology Group, shares the compelling case study of how TrueIT launched TruNorth—a new business created by collaborating with MSPs to deliver services beyond the traditional scope. You’ll hear how TrueIT identified unmet market needs, developed unique solutions, and built high-trust relationships with MSP partners to expand service offerings and increase profitability. 🔑 Key Topics Covered: ✅ How to identify and capitalize on market gaps ✅ Creating value-added services through MSP collaboration ✅ Shifting from competition to strategic partnership ✅ Building trust with partners to strengthen service delivery ✅ Tapping into new revenue streams through diversification ✅ Real-world insights and lessons from a successful case study 📌 This video will inspire you to think beyond competition and explore how partnership can become a true growth engine for your business. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT.   🗓️ This episode was previously streamed on Youtube on 04/22/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Zac Paulson | Director of Product and Strategy | ABM Technology Group https://www.linkedin.com/in/zacpaulson/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Are you ready to elevate your MSP business and mindset? We’ve got you covered… Welcome to Academy Live! Today, we chat with Damien Stevens, the host of the MSP Mindset Podcast: The podcast for MSP owners and CEOs looking to elevate themselves and their MSP by improving their mindset. In this episode, Damien will share his insights from his journey of interviewing the 100 largest and fastest-growing MSPs. 🔑 Key Topics Covered: ✅ Trends from the top-performing MSPs ✅Discover key trends shaping the future of the industry ✅ M&A predictions for MSPs in 2025 ✅ Signs your MSP is ready for acquisition or exit 📌With actionable tips and expert advice, this episode is a must-listen for MSP owners and CEOs looking to navigate the evolving landscape of managed services and set their business up for long-term success. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 12/03/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Eric Anthony | All Things MSP https://www.linkedin.com/company/allthingsmsp https://www.youtube.com/@UCdmD0E5v1lbeY1-GMGJfqKw ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Are you ready to elevate your MSP business and mindset? We’ve got you covered… Welcome to Academy Live! Today, we chat with Damien Stevens, the host of the MSP Mindset Podcast: The podcast for MSP owners and CEOs looking to elevate themselves and their MSP by improving their mindset. In this episode, Damien will share his insights from his journey of interviewing the 100 largest and fastest-growing MSPs. 🔑 Key Topics Covered: ✅ Trends from the top-performing MSPs ✅Discover key trends shaping the future of the industry ✅ M&A predictions for MSPs in 2025 ✅ Signs your MSP is ready for acquisition or exit 📌With actionable tips and expert advice, this episode is a must-listen for MSP owners and CEOs looking to navigate the evolving landscape of managed services and set their business up for long-term success. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 11/19/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Damien Stevens | Host | MSP Mindset www.youtube.com/@mspmindset https://www.linkedin.com/in/dstevens ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Are your financial statements set up for success? 📊 In this episode of Academy Live session, we’re breaking down best practices for organizing your financial data to align with industry standards. Join Chris Brown, Executive Coach at Pax8, as he walks you through: ✅ Why structuring financial data by Business Units matters ✅ How to allocate fully loaded labor costs for accurate margins ✅ Creating reports to track Product & Service Gross Margins ✅ The key financial metrics you need to make data-driven decisions 📌 Whether you’re a finance professional or an executive looking to gain deeper financial insights, this video will give you the tools to measure, analyze, and grow your business with confidence. 🚀 Tune in and take control of your financial future! 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 04/08/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Chris Brown, Senior Executive Coach, Pax8 https://www.linkedin.com/in/cbrownnd/  ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Planning to attend an upcoming conference? We’ve got you covered… Welcome to Academy Live! Join Bessie as she walks through key strategies to help you get the most out of any conference experience. In this episode, we’ll cover everything from choosing the right conference to attending, to tips for travel, and how to maximize networking and learning opportunities. 🔑 Key Topics Covered: ✅ How to choose the right conference for your goals ✅ Travel tips for a seamless experience ✅ Goal setting to stay focused during the event ✅ Networking strategies to build valuable connections ✅ Engaging with vendors for partnerships and solutions ✅ Post-conference follow-up to capitalize on your learnings   📌 Discover how proper planning and preparation can make your next conference a game-changer for your career!   👍 Like and 🔔 Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube every other Tuesday at 2 PM MT with NEW content.   🗓️ This episode was previously streamed on Youtube on 10/22/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Not sure which professional development path is right for your role? We've got you covered... Welcome to Academy Live! In this episode, Bessie breaks down the ideal learning paths tailored to your specific role within your company. Whether you’re a service manager, engineer, project manager, or in sales and marketing, discover the exact Pax8 Academy courses you should take to boost your skills and advance your career. Bessie will also guide you through the recommended order of these courses, ensuring you have a clear and structured roadmap for professional growth. 🔑 Key Topics Covered: ✅ Learning paths for service managers, engineers, project managers, sales, and marketing professionals ✅ Recommended courses for each role ✅ Step-by-step course order for structured development ✅ Boosting your career with Pax8 Academy's Instructor-Led Courses 📌Tune in to take control of your career and build the skill set needed for long-term success in your specific role! 👍 Like and 🔔 Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube every other Tuesday at 2 PM MT with NEW content. 🗓️ This episode was previously streamed on Youtube on 09/24/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

The hiring landscape is evolving, and staying competitive in 2025 which means companies need to have a solid recruitment strategy. Don’t know where to start? We’ve got you covered… welcome to Academy Live! In this episode, we’ll break down the key elements of attracting and retaining top talent, while also optimizing your hiring process. 🔑 Key Topics Covered: ✅ Creating a strong job brief ✅ Salary Benchmarking ✅ Demographic audits ✅ Crafting clear and inclusive job titles ✅ How to avoid common pitfalls in the hiring process ✅ How to position your job postings for success 📌 This video is for you if you want to save time, money, and avoid hiring missteps in 2025! 🗓️ This episode was previously streamed on Youtube on 03/25/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Running a profitable MSP business isn’t just about great service—it’s about strategy. In this episode of Academy Live, we’re joined by one of the industry’s most experienced MSP authorities, Erick Simpson of Channel Mastered to break down the key elements that make up MSP profitability. 🔑 Key Topics Covered: ✅ Strategies for running a profitable MSP business ✅ The importance of pricing and cost management ✅ Maximizing margins and operational efficiency ✅ How to create long-term financial sustainability for your MSP ✅ Insights from the MSP Chat Show 📌 Erick is one of the hosts of the MSP Chat Podcast which gives listeners an inside look at the strategies, services, and success tips IT providers need to make it big in managed services. Check out the show here 🔗: https://channelmastered.com/msp-chat/ 💡 Whether you're a growing MSP or an established provider looking to refine your business model, this episode is packed with valuable takeaways. 🗓️ This episode was previously streamed on Youtube on 02/25/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Erick Simpson | Chief Strategist | Channel Mastered https://www.linkedin.com/in/ericksimpson/?trk=public_post_feed-actor-name ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

In this episode of Academy Live, we are talking all about Dynamics 365 Business Central with special guest Robert Pope, the VP of Business Applications at Pax8. Learn how this all-in-one business management solution can streamline your operations, enhance productivity, and drive growth for your business. 🔑 Key Topics Covered: ✅ Overview of Dynamics 365 Business Central ✅ Key features and benefits for businesses ✅ Why choose Business Central over QuickBooks? ✅ AI Infused Dynamics 365 Business Outcomes ✅ Launchpad for MSPs ✅ How to get started with Business Central ✅ Transitioning to and succeeding with the Dynamics Cloud 📌 Whether you're new to Dynamics 365 or looking to optimize your existing setup, this episode will provide valuable insights and practical tips to help you leverage the full potential of Dynamics 365. 🗓️ This episode was previously streamed on Youtube on 03/11/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Robert Pope | VP of Business Applications | Pax8 https://www.linkedin.com/in/robertpopeuk/?originalSubdomain=uk  ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Ready to take your business to the next level? We’ve got you covered… Welcome to Academy Live! In this episode, we dive into all that Pax8 Academy has to offer, giving you the tools and support you need to propel your MSP forward. From on-demand learning to expert business coaching, discover how Academy helps you sharpen your skills and grow your business in today’s competitive landscape. 🔑 Key Topics Covered: ✅ On-Demand Learning: Access training when it suits you ✅ Business Coaching: Work one-on-one with seasoned MSP coaches ✅ Peer Groups: Learn from other MSP leaders in non-competitive settings ✅ Instructor-Led Courses: Hands-on, interactive learning experiences 📌 Whether you're seeking knowledge, strategy, or a community of experts, Pax8 Academy has the resources to fuel your success. Don’t miss out!   🗓️ This episode was previously streamed on Youtube on 09/17/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amanda-glidden-228aa3234/  ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Are you working in your company, but not on your company? We've got you covered! Welcome to Academy Live! In this episode, we chat with Oli Thordarson, President & CEO of Alvaka, to explore the critical steps in growing and maturing your business. 🔑 Key Topics Covered: ✅ The importance of focusing on your value proposition over just your tools ✅ Crafting a forward-looking org chart that supports growth ✅ Identifying and developing key talent for the journey ahead ✅ The importance of SEO and a strong marketing program for sustainable growth ✅ Evaluating your gross margins and monthly revenue per technician ✅ Understanding what it takes to sell your company and maximize its value 📌 If you're working in your company but not on it, this episode will help you shift focus and start building a business that’s not just successful today but also valuable in the future. 🗓️ This episode was previously streamed on Youtube on 08/27/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Oli Thordarson | President & CEO | Alvaka https://www.linkedin.com/in/oli-thordarson ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb

Welcome to Academy Live! In this episode, Brittan Trembley Benton joins us to chat about the best of Copilot. 🔎 Key Topics Covered: ✅ What is Copilot? ✅ Key Features of Copilot ✅ How to Use M365 Copilot ✅ Is Copilot Worth the Hype? ✅How Should MSPs be leveraging Copilot? 👥 Join us as we navigate the intricacies of M365 Copilot, empowering MSPs to leverage the latest technologies and security measures to drive business growth and resilience in today's digital landscape. 🗓️ This episode was previously streamed on Youtube on 04/30/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Brittan Trembley Benton | Global GTM Solutions Director | Pax8 https://www.linkedin.com/in/brittanhere/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb

🗓️This week on Academy Live we will delve into the intricacies of account management for MSPs. Join our esteemed special guest Zac Paulson from ABM Technology Group, as he unravels the secrets to optimizing your account management processes. 👤 Zac Paulson brings his wealth of experience from ABM Technology Group to the forefront, sharing invaluable insights on how to enhance efficiency and productivity in account management. Learn firsthand from Zac as he explores the critical components of effective account management, including fostering better client relationships. 💻 At ABM Technology Group, Zac and his team are dedicated to providing responsive and real-time managed IT services tailored to the unique needs of businesses. With their proactive approach, they aim to prevent IT issues before they arise, ensuring smooth operations and maximum utilization of technology resources. 👀 Don't miss this opportunity to elevate your account management game and unlock the full potential of your MSP business. 🔔 Subscribe now and hit the notification bell to stay updated on the latest episodes filled with expert advice, industry insights, and actionable strategies to propel your business forward. ▶️ Join us on Academy Live and take your account management to new heights! 🗓️ This episode was previously streamed on Youtube on 02/27/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Zac Paulson | Director of Product and Strategy | ABM Technology Group  https://www.linkedin.com/in/zacpaulson/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb

⚙️ Ready to elevate your business operations with Microsoft NCE? In this week's episode of Academy Live, we unpack the power of Microsoft's New Commerce Experience (NCE) platform, delving into what it is, why it's crucial, must-know updates, and how to harness its full potential for your business success. 🌐💻 🌟 What is Microsoft NCE? Get a comprehensive understanding of Microsoft NCE and how it reshapes the customer experience landscape. From streamlined workflows to enhanced collaboration, discover the core elements that make NCE a game-changer for businesses of all sizes. 🔑 Why is it Important? Explore the significance of adopting Microsoft NCE for your business. Learn how it goes beyond conventional customer experiences, optimizing internal processes and fostering a culture of innovation. Understand the impact it can have on efficiency, productivity, and overall business growth. 🔄 Must-Know Updates: Stay ahead of the curve with the latest updates on Microsoft NCE. We'll cover the newest features, improvements, and advancements that can enhance your user experience and elevate your business operations. From security enhancements to productivity tools, find out what's changed and how it benefits your organization. 🚀 How to Use it Best for Your Business: Unlock the full potential of Microsoft NCE with practical tips and strategies for implementation. Whether you're a small startup or a large enterprise, discover the customized approaches to leverage NCE for optimal results. From training your team to integrating NCE seamlessly into your existing infrastructure, we've got you covered. 📈 Optimize Your Business Operations: Learn how Microsoft NCE can be a catalyst for operational excellence. From boosting collaboration among remote teams to ensuring a smooth customer journey, understand how this platform can be tailored to suit your business needs and goals. 🔧 Ready to transform your business operations? Join us as we demystify Microsoft NCE, explore its importance, and equip you with the knowledge to make the most of its latest updates. Elevate your business experience with Microsoft NCE today! 💼🚀  🗓️ This episode was previously streamed on Youtube on 02/06/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUESTS Joe Valbert | Manager of Productivity Solutions L2 | Pax8 https://www.linkedin.com/in/joseph-valbert/ Dustin Bastin | Director of technical Support | Pax8 https://www.linkedin.com/in/dustin-bastin-30524779/ Jonathan Dehmlow | Director of Service Delivery | Pax8 https://www.linkedin.com/in/jonathandehmlow/ Gwen Starkman | Service Desk Admin III - Orders & Billing | Pax8 https://www.linkedin.com/in/gwendolyn-starkman-864b54139 Nate Chandler | Provisioning Specialist L3 | Pax8 http:/www.linkedin.com/in/nathanielichandler ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Setting Smart Goals Course: https://academy.pax8.com/learn/courses/4921/setting-smart-goals Pax8 Academy - Operations for Efficiency and Profitability: https://app.pax8.com/products/3aeca7f4-99b8-4882-b315-7e5f0c4dd86b Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2025 ☁ Learn more about our partner event this June: http://pax8.io/rM1j50NFhJE ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb

Welcome to this week's episode of Academy Live where we will explore the world of business success strategies. 🎯✨ Let's learn the nuances and commonalities between Goals, Rocks, OKRs, and the famed SMART Goals framework. Discover why goals are the compass of leadership, steering both companies and employees toward greatness. Uncover the pivotal role they play in shaping the future. Explore the crucial elements of success planning: the 'Why,' 'When,' and 'What' that form the backbone of strategic planning for unparalleled achievements. Unravel the mystery of aligning goals and tackling dependencies head-on. Master the art of seamless collaboration for maximum impact. Explore the delicate balance of knowing when to pivot. We discuss the critical junctures that prompt a change in goals, ensuring flexibility without compromising vision. From crafting to comprehending, we dissect SMART Goals, unveiling the secrets behind their effectiveness. Elevate your goal-setting game to new heights. Understand the power of accountability in the journey to success. Whether it's a coach, mentor, or peer, discover how having the right support can propel you forward. Arm yourself with the insights needed to transform your approach to goals and success planning. Don't just dream it, achieve it! Subscribe for more transformative content, and hit the notification bell to stay updated on the latest strategies for success.   🗓️ This episode was previously streamed on Youtube on 01/30/2024   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Jay Hokke | Sr. Director of Results Management Office | Pax8 https://www.linkedin.com/in/jayhokke/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Setting Smart Goals Course: https://academy.pax8.com/learn/courses/4921/setting-smart-goals Pax8 Academy - Operations for Efficiency and Profitability: https://app.pax8.com/products/3aeca7f4-99b8-4882-b315-7e5f0c4dd86b Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2025 ☁ Learn more about our partner event this June: http://pax8.io/rM1j50NFhJE ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb

Security isn’t just a mindset—it’s a lifestyle. In this episode of Academy Live, hosts Rex and Bessie are joined by Pax8 executive coaches James LaVine and Rich Richardson to explore what it means to embrace a security lifestyle as an MSP.   🔑 Key Topics Covered: ✅ The origins of Pax8’s Security Program ✅ What makes security coaching unique ✅ The "lifestyle" approach to security for MSSPs ✅ How to guide clients to adopt secure practices ✅ Common misconceptions about security programs ✅ Long-term business benefits of security coaching   📌Discover how focusing on managing risk and embedding security practices into daily operations can create a lasting impact on your business.   👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube every other Tuesday at 2 PM MT.  🗓️ This episode was previously streamed on Youtube on 02/11/2025   ⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUESTS James LaVine | Senior Executive Coach | Pax8 https://www.linkedin.com/in/jameshlavine/ Rich Richardson | Executive Coach | Pax8 https://www.linkedin.com/in/rich-richardson-b058a21/  ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ PARTNER LINKS NOTE: These links require you to be a partner with Pax8 and sign on to view. On-Demand Course https://academy.pax8.com/learn/course/internal/view/elearning/4219/authoring-purpose-vision-and-mission-statements ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2025 ☁ Learn more about our partner event this June: http://pax8.io/rM1j50NFhJE ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb 

Welcome to Academy Live, the show that brings you the latest insights and strategies on personal and professional development! In this episode, we'll discuss how sales people are trained, not born. 🔑 Key Topics Covered:   ✅  Learning Curves in Sales ✅  Characteristics That Make a Good Sales Person ✅ Selling to Your Perfect Client ✅  What are the biggest takeaways that partners have from the perfect client course? ✅ How do you present all your value in your sales pitch? ✅ What are the common mistakes that partners can make the biggest improvements upon? ✅ What makes Pax8 Academy unique?  👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 05/16/2023   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Jeremy Nelson | Sales Coaching Manager | Pax8 https://www.linkedin.com/in/jeremy-nelson-/  ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2025 ☁ Learn more about our partner event this June: http://pax8.io/rM1j50NFhJE ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb

This week on Academy Live, Rex, Bessie and Chris invite on 'Sales Pitch' host, Keith Marchiano to discuss MSP selling strategies, Academy courses to help you elevate your sales skills and start discussing the Result Selling Framework, which is an upcoming course that will be a comprehensive guide to help MSPs shift their mindset from selling to solving problems for clients. This week will cover topics such as the common approach of MSPs, an overview of the result selling framework, metrics and measurement, changing mindset and approach, challenges faced by MSPs, and addressing MSPs’ sales struggles. MSPs often sound the same when pitching to prospects and focus more on themselves than understanding the client’s needs. The result selling framework helps MSPs shift their mindset from selling to solving problems for clients. Metrics and measurement play a crucial role in demonstrating the value MSPs can provide to clients. MSPs need to slow down the sales process and ask more qualifying questions to better understand the client’s needs. Many MSPs struggle with sales because they lack formal training in selling, and the result selling framework aims to provide an easy-to-digest sales training methodology. By following this framework, MSPs can improve their sales approach and better understand their clients’ needs. Tune in and start improving your MSP sales approach today! 🚀 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously live streamed on Youtube on 01/16/2024 ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Keith Marchiano | Senior Executive Coach | Pax8 https://www.linkedin.com/in/keithmarchiano ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2025 ☁ Learn more about our partner event this June: http://pax8.io/rM1j50NFhJE ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb

Welcome to Academy Live, the show that brings you the latest insights and strategies on personal and professional development! In this episode, we'll introduce you to our amazing hosts, Rex Frank, Chris Kaiser, and Bessie Nolan while they share their real world experience with you. Then they'll dive into the details of our flagship educational program within Pax8 Academy with Craig Donovan. If you're looking for a structured, results-driven approach to learning and growth, you've come to the right place. Our program is designed to help you achieve your goals and unlock your full potential, no matter what field or industry you're in. We care about growing your MSP business and we are so grateful to have this platform to share our real-world experience with you. 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube with NEW episodes every other Tuesday at 2 PM MT. 🗓️ This episode was previously live streamed on Youtube on 04/11/2023 ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Bessie Nolan | Academy Partner Educator | Pax8 https://www.linkedin.com/in/bessienolan/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Craig Donovan | CVP of Services | Pax8 https://www.linkedin.com/in/craig-donovan-621b585/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ PARTNER LINKS NOTE: These links require you to be a partner with Pax8 and sign on to view. On-Demand Course https://academy.pax8.com/learn/course/internal/view/elearning/4219/authoring-purpose-vision-and-mission-statements ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2025 ☁ Learn more about our partner event this June: http://pax8.io/rM1j50NFhJE ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb