Episodio 2: El arte del servicio al cliente y la gestión de equipos

from Smoke Break - Subgerentes · host Mike Hernandez

En este segundo episodio de "Smoke Break," el anfitrión Mike Hernández profundiza en dos elementos fundamentales para el éxito de una tienda de conveniencia: el servicio al cliente excepcional y la gestión efectiva de equipos. Descubre estrategias prácticas para manejar situaciones difíciles con clientes y técnicas para motivar y liderar a tu personal. Perfecto para subgerentes que buscan mejorar sus habilidades de liderazgo y servicio al cliente.Notas del Programa:Servicio al Cliente Superior: Manejo de situaciones difícilesTécnicas de escucha activaSuperación de expectativasCreación de experiencias positivasGestión Efectiva de Equipos: Estrategias de comunicaciónTécnicas de motivaciónProgramas de reconocimientoCapacitación cruzadaResolución de conflictosConsejos prácticos: Reuniones efectivas de equipoFeedback constructivoDesarrollo de personalConstrucción de comunidadDesafío del día: Implementar nuevo sistema de reconocimientoQuiz: Manejo de clientes difícilesPunto clave: Balance entre liderazgo y gestión prácticaDuración: 5-10 minutos Etiquetas: #GestiónEquipos #ServicioCliente #LiderazgoRetail #DesarrolloPersonal #GestiónTienda

Episode metadata supplied by the publisher feed · Published Jan 12, 2025

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Episodio 2: El arte del servicio al cliente y la gestión de equipos

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This episode was published on January 12, 2025.

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