PODCAST · business
Uplevel Your Agency
by Nicole Jackson Miller
The Uplevel Your Agency Podcast is the go-to resource for Agency Owners or any Service Provider who's looking to get better at delegating client work, improving operations and leading their company.
Episodes
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128: 3 Signs You Need to Hire a Leadership Team
Have you moved from being the bottleneck with client work and management to being the bottleneck when it comes to implementing internal operational projects and leading your team? If so, you may be in a position to need higher level support inside your business. Enter: the Leadership Team. In…
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127: 4 Hiring Myths That Are Hurting Your Business
Are you thinking about hiring a team for your business or do you already have a team and want to delegate some higher level responsibilities? If so, this episode is for you! Today we’re talking through 4 hiring myths that are hurting your businesses growth. As a service provider, your time…
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126: How to Have Awkward Conversations With Your Client
So you’re looking to make a change that impacts your clients. Maybe it’s transitioning their work to your team members, increasing their pricing, or releasing them all together. These conversations can feel super awkward… so awkward that maybe you’ve been avoiding them all together. Listen, I...
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125: How to Pay Yourself and Your Team As An Agency Owner
Your Agency Financials are one of the four most important shifts you need to make to grow an agency model business. By making this shift, it will ensure that you have the right delegation and financial strategy in place to pay a team and continue to pay yourself too as you continue to grow. I’ve...
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124: 3 Ways to Streamline Your Operations So You Can Take Time Off
Is one of your goals for this year taking more time off in your business (without it burning down?!) If so, you’re not alone! Most service providers and Agency Owners are way past due when it comes to taking some much needed time away from their business. But how do we do this in a way that will...
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123: 4 Reasons Why You Haven't Scaled Your Agency Yet and How To Overcome These Hurdles
Have you thought about growing and scaling your agency, but feel like you’re getting stuck? Maybe you’re still wondering if an agency model is even for you or maybe you feel like you don’t know the steps to take to make it happen. In this episode, I talk about the top reasons I see business…
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122: Avoiding Taking on New Clients? Watch this.
This episode was inspired by a conversation that I had with an Agency Owner that generated $1M in revenue last year and is projected to do the same this year. She shared that over the past few months she had to stop taking on more clients because she hit an operational ceiling and needed to make...
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121: 3 Signs You Have a Service You Can Scale With An Agency Model
Are you a service provider who’s looking to grow beyond 1:1 services and wondering if an agency model could work with your business? Or, did you “accidentally” start an agency and are still trying to figure out if it’s the best model for you? If either of these is true, this episode will help you...
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120: How to Be a Better Leader in 2023 with Aisha Crumbine
Leadership is something you can’t avoid if you’re wanting to grow and scale with an Agency Model business. Removing yourself from client work and management is going to take both personal and professional leadership development. That’s why I’m so excited to have Aisha Crumbine on the podcast with...
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119: How to Baby-Proof Your Service Based Business
Are you wondering how you can keep your business running while you take time off to have a baby? Maybe you’re pregnant now or wanting to have a baby or looking to adopt and want to understand what goes into keeping your business running without you. Every pregnancy, birth and postpartum…
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118: Not Hiring Because You Don't Have Enough Time? This is for you.
Hiring takes time, energy and money, and when Agency Owners are already strapped for time, hiring can feel like an impossible endeavor. From figuring out who to hire, to creating the job post, to hosting interviews, to creating everything needed for successful onboarding… the hiring list can seem...
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117: Stop Being The Bottleneck of Your Service-Based Business. Here's How.
Being the bottleneck in your agency can feel frustrating to say the least. It can cause deadline issues with client work, force you to have to do even more work because things are running behind and hold up your team from being able to do the jobs that you’ve paid them to do. However, it’s...
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116: How to Create Passive Revenue With An Agency Model
Are you someone who is craving more income without having to work more hours? A way to productize your services so that you can completely take yourself out of delivery? Or at least be less involved? Enter the “magic” solution that everyone’s talking about. A solution that solves all your…
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115: How to Decide What Business Support You Need in 2023
Are you committed to growing your Agency next year, but trying to figure out what support you need to get there? Maybe you’re wondering what to invest in to help you reach your goals and vision in 2023 in the most effective way. There are so many options out there it can feel overwhelming! From...
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114: How to Scale from $200K to $1M With An Agency
Have you ever wondered what it takes to grow an agency from $200K to $1M? You may be wondering: what do I need to do when it comes to marketing, sales and operations? What should I prioritize first? While there isn’t a one-size fits all approach to every business, this episode breaks down the 5...
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113: Stop Annual Planning - Do this instead.
Do you feel stuck when it comes to planning for next year? Maybe you’re so deep in client work right now that you’re just trying to get by. Maybe you’ve mapped out a whole year in the past only to find that you changed all your plans 1 month in. While, yes, understanding your goals are important…
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112: How to Create a Human-Centered Team Culture with Julissa Martis
Does the world of Human Resources (HR) overwhelm you? Maybe you think that you’re too small of a company to have HR. Or maybe you had a bad past experience with the “HR department” in the past. In this episode, I talk about all this and more with HR Agency Owner, Julissa Martis. We dive into...
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111: The Real Reason Why Your Agency Isn’t Growing
Every agency experiences cycles of growth and sometimes growth can stagnate or even decline. It can feel frustrating and sometimes even defeating, especially with all the mixed messaging out there around how to deal with it. Do you focus on a new marketing platform? Or sales strategy? Do you…
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110: Tips for Creating Routine When Everything is Always Changing
Do you crave a day-to-day routine you can follow to keep everything moving along in your business? A plan that you can consistently follow so that you know what to expect and where your time will be spent? Maybe you’ve even tried creating a regular schedule for yourself, but then feel totally...
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109: 3 Steps to Make the Holidays More Enjoyable This Year
Do you want to be able to fulfill client work without being stressed about clients requesting last minute work and potentially ruining you and your team’s holiday plans? Are you such a “good boss” that you take on client work so that your team can have time off over the holiday and then feel like...
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108: Creating an Effective Content Strategy with Latasha Doyle
Are you at a point in your business where you know you need to be more consistent with your marketing content, but don’t know where to start? Or perhaps you already produce content regularly, but know that it could be better? In this episode, Latasha Doyle, Founder and CEO of Uncanny Content, a...
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107: How to Manage Your Agency’s Manager
Do you have a Manager on your team and want to be able to manage them better? Or are you thinking about hiring or promoting someone to be a manager inside your Agency? If so, today’s episode is for you! We’re going to chat about how you can get better at leading the Managers on your team so that...
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106 - You've already delegated client work - now what?
Have you delegated client work to a team and are now wondering – what the heck do I do now? What is my role? What is my job? Where do I fit in? This is such an incredible moment to celebrate. You made a decision to have a team, you hired, delegated, created lots of procedures – you have spiraled...
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105: How to Prepare for an Influx of New Clients
“Oh, so you have too many clients wanting to work with you at once, what a great problem to have.” We’ve all heard it. And while yes, it’s nice to know our services are in demand, it also presents a brand new set of challenges. Many Agency Owners start to wonder: How many clients can I actually...
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104: Welcome to Season Two: Uplevel Your Agency
Welcome back to Season Two of the podcast! We are happy to announce that we have a brand spankin’ new name: UPLEVEL YOUR AGENCY! Have you ever felt deep down like something needed to change in your business? Maybe it was an offering or a delivery process or a marketing channel? That’s how I felt...
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103: Just because you're back in client work doesn't mean you've failed
We talk a lot on the podcast about delegating 50% - 90% of client work in 12 months or less and strategies for “delegating for good.” But the reality is that many times Agency Owners will need to step back into client work. When this happens it can feel so frustrating and disappointing. Thoughts...
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102: Good at delegating, but still struggling to grow?
Have you outsourced different pieces of client work, but still more involved than you would like to be? Maybe you’re answering a ton of team questions or jumping in to finish client projects at the last minute. Whatever it may be, one thing is true – you know you can’t continue to grow the way...
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101: 3 Steps to Creating a Solid Team Onboarding Plan
Have you ever hired a team member and felt like it took forever for them to get up to speed? Maybe you had to spend hours on calls with them or felt like you couldn’t close out of Slack because of all the time-sensitive questions they sent you. Looking back you know that you probably could have...
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100: 3 Delegation Mistakes Agency Owners Make When Growing Their Team
Are you an Agency Owner who’s good at delegating and outsourcing, but still struggling to grow? Maybe you have team members implementing some or most of your client work, but somehow you’re still working 40+ hours per week, getting sucked back into client communication, and feeling the weight of...
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099: What to Do if You Have To Step Back Into Client Work
Did you recently have to step back into client work after you already delegated it to a team member? Maybe a team member quit or needed more training or maybe your business took a financial hit and couldn’t sustain the expense. Whatever the reason, it can feel really defeating to have to step…
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098: How to Increase Your Rates with Nikki Rausch
Do your sales feel a little too “salesy”? If you’ve been wanting to up your sales skills and sell in a way that feels more authentic to you and your brand, then this is the episode for you. In today’s episode, I had a conversation with Nikki Rausch, CEO of Sales Maven. If you want to make sure…
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097: Stop Asking Your Coach Who to Hire and What to Charge
Have you ever been in a group setting or a coaching relationship and had that moment where you raised your hand and you’re like, “I don’t know who to hire,” “I don’t know what to charge,” “I don’t know who my most ideal client is?” If you said yes to one of these questions, you aren’t alone. I…
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096: The #1 Thing You Need to Get Out of Your Own Way and Scale Your Agency Beyond Yourself
When it comes to delegating client delivery and ultimately scaling your business, are you standing in your own way? It’s time to break those habits that are keeping you from spiraling up. In today’s episode, I shared the #1 thing you need to do to get out of your own way. You’ll hear about the...
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095: Niching Down Your Services with Stacey Harris
Are you doing too much? Offering too many services? Perhaps it’s time to niche down and tailor your services to what you actually want to offer. Sometimes, it takes niching down to spiral up. Meet Stacey Harris, founder and CEO of podcast production agency, Uncommonly More. After originally...
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094: 3 Strategies My Clients Are Using to Delegate At Least 50% of Client Delivery in 12 months or Less
If you want to start delegating more of your client delivery in the next year, this is the episode for you. When most agency owners or done-for-you service providers come to me, they are usually in generally about the same place within their business. We’re going to highlight exactly what that is...
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093: When You Should Turn to Coaching for Agency Growth
When it comes to coaching as a means to help you grow your agency, there are times when it’s supportive and times when it’s not. How do you discern whether or not coaching will help you transition from done for you service provider to Agency Owner and CEO? In today’s episode, I am sharing how...
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092: Hiring an Operations Manager with Caroline Hull
Do you spend more time working in your business or on your business? As CEOs, it's our job to work towards our big, long-term goals for our businesses. But when you’re covered up in the day-to-day operations, that can feel impossible. As the CEO of a podcast agency, Caroline Hull has spent plenty...
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091: How to Delegate Tasks Within Your Team
Do you ever feel like you’re overrun with tasks? Like your to-do list keeps growing, even though you have a team of capable people behind you? If so, you might be a task “hoarder.” Even after you’ve grown your team, it might feel hard to hand over the many tasks on your to-do lists. It could be...
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090: Are You Ready to Grow Your Agency?
So you know you want to scale your business, but what’s the best way to do it? By offering new services? Creating a second revenue stream? Hiring more teammates? It can feel daunting to take the next step towards growth. And deciding which route to take can be the most difficult part. The good...
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089: Reflecting on the Past Year
What business wins are you celebrating this year? Every winter, I set time aside to really reflect on the year so far: what I’ve learned, what I’ve accomplished, and what I want to leave in the past. This year has been one of “birth,” both in the literal sense with having my first baby and...
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088: How to Build an Agency That Actually Feels Good
Is it actually possible to build an agency that feels good? The good news is, yes it is. You can build an agency that feels good, not only for you but for your clients and team too. In today’s episode, we’re chatting about what it looks like to build an agency that feels good. The truth is that...
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087: How to Stop Scope Creep In Its Tracks
Have you ever found that a client asks you to do something out of scope and you didn’t quite know how to respond? You thought, “I don’t want to make my clients unhappy, I don’t want to put more on my team and make them unhappy,” so you went ahead and did the work yourself. In today’s episode…
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086: Values, Equity and Hiring with Meg Baker
Hiring can be intimidating. But for socially conscious business owners, it’s also one of our greatest opportunities to combat inequity and injustice in the workplace. When she made the leap from hiring contractors to hiring employees, Meg Baker knew she wanted to create a workplace where everyone...
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085: What I’m Most Grateful for in 2021
What are you most grateful for in 2021? As we wrap up a year and head into a new one, I always like to take time to reflect upon what I’ve learned over the course of the year. In this episode, I get personal as I share a few of my own reflections about this year and what (and who) I am most...
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084: Is It Possible to Grow an Agency That Doesn’t Cause You Pain?
Growing an agency, like any business, comes with its woes. Is it possible to scale your agency without growing pains? In this episode, we’re exploring the most common growing pains that are connected with being an agency owner and stepping into the CEO role of your business. You’ll hear about the…
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083: How Managers Can Support You In Stepping Out of the Day to Day Management
Are you ready to step out of the day-to-day management of your business and actually run your business? Are you utilizing your managers to help you achieve that goal? In this episode, I am breaking down some of the habits that cause leaders to struggle with moving forward and how managers can...
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082: Growing a Copywriting Collective with Annie Bacher
Part of starting your own agency is creating a team you’d love to work on. And sometimes, that means doing things a little differently than the corporate world. When copywriter Annie Bacher joined my program AGENCY, she had only recently decided to build a team. In reflecting on her past agency...
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081: Are You Hesitant to Grow an Agency Or Are You Hesitant to Call Your Business an Agency
Are you hesitant to call your business an agency? Or maybe you’ve heard horror stories from people trying to grow their businesses as an agency? I know when I was growing my business, there was a part of me that was hesitant to call my company an “Agency.” What I realized is that the reason most...
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080: Are You More Comfortable Doing The Implementation Work Versus Being The Ceo?
When you think about delegating work, do you ever think, “But I like doing this!” It’s very common as you begin making the transition from implementer to CEO to feel uncomfortable. After all, you built your business by doing the work, but it’s not a long term solution. In this episode, I’m…
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079: How to Lead Managers vs. Implementers (Part Two)
Learning how to lead your managers and implementers is a key part of running your business. In this episode, I am picking back up where I left off in the last episode and talking about more transitions that are helpful as you move from leading implementers to managers on your team. You’ll hear...
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ABOUT THIS SHOW
The Uplevel Your Agency Podcast is the go-to resource for Agency Owners or any Service Provider who's looking to get better at delegating client work, improving operations and leading their company.
HOSTED BY
Nicole Jackson Miller
CATEGORIES
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Frequently Asked Questions
How many episodes does Uplevel Your Agency have?
Uplevel Your Agency currently has 130 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Uplevel Your Agency about?
The Uplevel Your Agency Podcast is the go-to resource for Agency Owners or any Service Provider who's looking to get better at delegating client work, improving operations and leading their company.
How often does Uplevel Your Agency release new episodes?
Uplevel Your Agency publishes regularly with 130 episodes available. Check the episode list for the typical release schedule.
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You can listen to Uplevel Your Agency on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Uplevel Your Agency?
Uplevel Your Agency is created and hosted by Nicole Jackson Miller.
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