Windshield Time
BookmarkChris Elmore
Windshield Time is a education podcast hosted by Chris Elmore. It has 100 episodes, with the latest published April 2026.
Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
education ·en ·100 episodes
Why Customers Push Back on Your Recommendations
The One Question That Reveals How Technicians See Their Job
Technicians: Your Job Isn't to "Just Fix it"
What Business Owners Really Want from Technicians (Joe Bates from Northern Air Plumbing & Heating)
Why Service Calls Stall After Diagnostics (and What to Do Next)
How to Document a Service Call (And Why It Protects You)
What Technicians Miss Without a Diagnostic Checklist
Why Self-Improvement Fails for Most Technicians
When Holiday Grace Runs Out: The Reset Every Technician Faces
Why the Same Objections Keep Showing Up on Your Calls (Most Replayed Moments)
Why Great Technicians Don't "Handle" Objections, They Diagnose Them.
How Techs Lose Calls (and Control) During the Holiday Season
Why Customers Need Clarity Before the Price
Stop Pushing the Fix: Why LEAP Closes Calls Without Begging
What Customers Really Decide in the First 10 Minutes of a Service Call
How Technicians Lose Customers Without Even Realizing It
Why People Don't Listen to You (and How to Fix It)
How Habits Shape 40% of Your Day (and Your Success)
How Curiosity Closes More Calls (and Builds Real Trust)
How Top Technicians Produce Revenue without Losing Integrity
Good Techs Fix. Great Techs Solve and Communicate.
The Overlooked Skills That Make Great Service Technicians
The 3 Roles Every Service Technician Must Master (And Why Skills Alone Won't Cut It)
Where Profit Slips Away in Home Service Businesses (And How to Fix It)
Why a "Simple Fix" Costs $400: Showing Customers the Real Value of Service
How Technicians Build Confidence & Stay in Control of Service Calls
The 3 C's Every Service Technician Must Master (Confidence, Competence & Control)
Why Authority and Scarcity Make Customers Say "Yes"
How Trust and Social Proof Close Calls Before Price Matters
Reciprocity and Consistency Win Jobs Before Price Matters
6 Psychological Skills Every Tech Needs to Win Trust in the Home
Handling Know-It-All Customers Without Getting Defensive
How Techs Earn the Right to Tell Customers "That's a Bad Idea."
Professional. Expert. Authority. How to Win Trust and Earn More in the Trades
Why Homeowners Don't Understand You (And What to Do About It)
Why Techs Accidentally Sell the Cheapest Option (And How to Stop)
Busy Season Chaos? Stick to the Process or Pay the Price.
How Great Techs Present Findings Without Losing the Customer
What Most Techs Don't Realize About Price, Profit, and Staying in Business
How Familiarity Can Kill Trust (And How to Avoid It)
Disarming Difficult Customers: The 3-Step Framework That Actually Works
Why Great Salespeople Read People, Not Scripts
The Truth Behind Multiple Bids and How to Win Anyway
How to Handle the Most Emotionally Charged Objection in the Trades
What to Do When Customers Say "I Need to Think About It"
From Shutdown to $4.75M: The Fix That Changed Everything
How to Handle "I Need to Talk to My Spouse" Without Losing the Sale
The Truth About Pricing Pushback: Handling Money Objections Right
Getting 1% Better With Atomic Habits
The Number One Thing To Do In The Home
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